דרושים Client Services Representative ב-Philips ב-ארהב

Patient Services Inbound Representative (Chicago, IL)

Bring your passion for making a meaningful difference in people's lives to the forefront in this vital role, where you will be the first point of contact for patients using ECG Solutions' heart monitors, providing crucial support and care.

Your role:

• Deliver exceptional, patient-focused support via phone or chat, addressing inquiries and resolving concerns related to services and monitors, including technical assistance and device activation.

• Accurately logs incoming calls, chats, and emails, documenting all support interactions in detail to ensure clear follow-up and effective issue resolution

• Collaborate within the Patient Services department to meet performance goals and maintain a high level of service in a team-oriented environment.

• Initial training spans 5 weeks, Monday to Friday, 9:00am to 5:30pm CST, under the mentorship of an Educator in a structured, hands-on setting.

• Following training, you will enter a 12-week ramp-up period, working Tuesday through Saturday from 1:00pm to 9:30pm CST with a holiday rotation.

You're the right fit if:

• You have a high school diploma or vocational education or a General Education Diploma (GED).

• You’ve acquired 1+ years of experience in customer service and/or product support; experience in a call center or with Salesforce is a plus.

• Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease. Skills in troubleshooting and providing technical support are preferred.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• You are an excellent communicator with meticulous attention to detail, a collaborative mindset, and the ability to thrive in a dynamic, fast-paced environment. You consistently demonstrate patience and empathy in support interactions, ensuring a positive experience for all.

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The pay range for this position in Chicago, IL is $18.00-$29.00.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Patient Services Outbound Representative (Chicago, IL)

Let your dedication to enhancing lives radiate in this role, where you will serve as the initial point of contact, providing invaluable assistance to patients in activating their ECG Solutions heart monitor.

Your role:

• Engage in outbound phone calls to support patients in activating their monitoring devices and provide technical assistance as needed.

• Efficiently manage daily and weekly patient call lists while coordinating with Clinics and Account Executives to address service delays or cancellations.

• Contribute to the success of the Patient Services department by meeting key performance indicators and upholding a high standard of quality in a collaborative team-based setting.

• Initial training spans 3 weeks, Monday to Friday, 9:00am to 5:30pm CST, under the mentorship of an Educator in a structured, hands-on setting.

• Following training, you will enter a 12-week ramp-up period, working Monday through Friday from 11:00am-7:30pm CST with a holiday rotation.

You're the right fit if:

• You have a High School Diploma or Vocational Education.

• You’ve acquired 6+ months of customer service experience, whether over the phone or in-person.

• Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease. Skills in troubleshooting and providing technical support are preferred.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• You’re an excellent communicator, maintain professionalism, empathy, and patience in all support interactions.

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .

• Discover

• Learn more about

• Learn more about

The pay range for this position in Chicago, IL is $18.00-$26.00.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

In this role, you will drive the innovation roadmap of the Radiology PACS client for our

Your role:

• Drive product innovation roadmap based on market segmentation, industry trendsand customer signals, and in alignment with the overall Radiology Informaticsportfolio strategy
• Work in close collaboration with a global multi-disciplinary team, ranging from productmarketing, regional clinical consultants, to R&D teams and architects
• Collaborate with customers in North America to define detailed use cases and reviewproduct requirements
• Act as a thought leader and industry spokesperson within and outside of Philips, andrepresent us at relevant tradeshows.

You're the right fit if:

• Bachelor's/ Master's Degree in Business Administration, Marketing, Engineering, Product Management or equivalent.You’ve acquired 10+ years of professional experience as clinical applicationsspecialist and/or product management preferably within a medical device orhealthcare information system regulated business
• You have a deep understanding of Radiology workflow & have PACS domainexpertise
• You have experience in AI technology and its application in medical imaging anddiagnostic workflows.You are detailed oriented, structured and analytical
• You have experience working across organizational boundaries, as well as in a globalorganization across various cultures and departments
• You have a collaborative spirit. Given the significant influence management andcross-functional team alignment, enjoy working as part of a high performing,enthusiastic teamYou have international experience; cultural sensitivity and self-reliant
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .
• Discover
• Learn more about
• Learn more about

The pay range for this position in Cambridge, MA is $135,240 to $216,348 per year.

No Sponsorship offered:

“US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa."

Your role:

• Leads analysis of defects for determining dispositions of non-conformances and drives management of Non-Conformances (NC) and Quality Notifications (QN).
• Manages the CAPA process, overseeing investigations into nonconformances, determining root causes, and implementing effective corrective and preventive actions, while monitoring CAPA effectiveness.
• Ensures regular assessment of impact to Process Failure Mode and Effects Analysis (PFMEA) and associated controls in relation to design changes and assists in Manufacturing Process Development and Design Transfer activities.
• Supervises non conformance events and investigations in the factory and oversees material review board activities for non-conformance disposition management.

• Manages talent across the team, while driving employee selection, performance management, compensation management, career development, and ensuring effective operational management.Mentors and develops a team of quality engineers, fostering a culture of continuous learning and knowledge sharing, ensuring the successful completion of new product introduction (NPI) projects and smooth product transfers within the factory.

You're the right fit if:

• Bachelor's Degree in Mechanical Engineering, Electronics Engineering, Science or equivalent.
• 2+ years of experience with Bachelor's in areas such as Quality Engineering, Safety Engineering, Process Engineering or equivalent.
• Experience in products/services and Quality Engineering and Continuous Improvement techniques and Leadership
• Prefer experience in Medical Device, Process Improvement, Continuous Improvement, Design for Quality, CAPA.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .
• Discover
• Learn more about
• Learn more about

The pay range for this position in New Kensington, PA is $87,000 to $140,000, Annually.

.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

within commuting distance to Mt. Pleasant, PA.

Your role:

• You will connect with our customers to determine clinical education needs and create training plans. Ensure that clinical application commitment and mutual responsibility are fully understood and executed and assign the Clinical Services staff to meet department financial, operational and customer satisfaction targets. Educate external customers about features and benefits of the Clinical Services Portfolio to improve related sales. Maintain a high level of communication with both internal and external customers at all times.

• Represent Clinical Services through all phases of the installation and go live process to Sales, Service and the Customer. Partner with the Zone Managers, Customer Relationship Managers, Sales, Service, and Installation Project Manager Teams to coordinate and manage customer training for installations and ongoing training needs. Partner with key stakeholders to coordinate First of Kind, Field Change Orders and Upgrades. Ensure that appropriate education resources are deployed with the goal of maximizing the customer’s clinical competence and confidence in their Philips equipment or service contract purchase. Proactively consult with customers with actionable backlog to fulfill their ongoing training needs. Quote and process stand-alone Clinical Education services directly to customers based on customer needs.

• Be Proactive! Identify value added services and revenue opportunities at customer sites and remain current on catalog changes to customer education entitlements and value-added services. Drive scheduling activities to support achievement of zone revenue and recovery targets and monitor off-site attendance to targets and create off-site registrations in a timely manner and accurately complete all billing documentation in a timely manner (i.e., transfer of charge, misc. billing request).

• Exhibit customer focus and partnership to support achievement of zone/modality NPS target.

• Stay abreast and completed all assigned training in TEDs and Philips University.

You're the right fit if:

• You’ve acquired 5+ years' experience in related education coordination, resource scheduling, registration or project/program management. Clinical applications or training experience is a plus as is familiarity with MRI and/or experience working in a radiology department within a hospital.

• You have a bachelor’s degree or equivalent combination of education and/or relevant experience listed above.

• You have strong MS Office skills.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• You have strong organizational and interpersonal/communication skills with the ability to interface in a cross-disciplinary manner and adapt to change quickly.

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .

• Discover

• Learn more about

• Learn more about

The pay range for this position in OH is $95,250 to $152,400.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an in office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about.
• Discover
• Learn more about
• Learn more about

The pay range for this position in Nashville, TN from $ 21.00 hourly to $ 32.00 hourly.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

. The companyconsider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Patient Services Inbound Representative (Chicago, IL)

Bring your passion for making a meaningful difference in people's lives to the forefront in this vital role, where you will be the first point of contact for patients using ECG Solutions' heart monitors, providing crucial support and care.

Your role:

• Deliver exceptional, patient-focused support via phone or chat, addressing inquiries and resolving concerns related to services and monitors, including technical assistance and device activation.

• Accurately logs incoming calls, chats, and emails, documenting all support interactions in detail to ensure clear follow-up and effective issue resolution

• Collaborate within the Patient Services department to meet performance goals and maintain a high level of service in a team-oriented environment.

• Initial training spans 5 weeks, Monday to Friday, 9:00am to 5:30pm CST, under the mentorship of an Educator in a structured, hands-on setting.

• Following training, you will enter a 12-week ramp-up period, working Tuesday through Saturday from 1:00pm to 9:30pm CST with a holiday rotation.

You're the right fit if:

• You’ve acquired 1+ years of experience in customer service and/or product support; experience in a call center or with Salesforce is a plus.

• Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease. Skills in troubleshooting and providing technical support are preferred.

• You have a High School Diploma or General Education Development (GED).

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• You are an excellent communicator with meticulous attention to detail, a collaborative mindset, and the ability to thrive in a dynamic, fast-paced environment. You consistently demonstrate patience and empathy in support interactions, ensuring a positive experience for all.

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .

• Discover

• Learn more about

• Learn more about

The pay range for this position in Chicago, IL is $18.00-$29.00.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.