דרושים Service Operations Intern ב-Philips ב-United Kingdom, Rushmoor

• Delivering outstanding customer support by promptly addressing user inquiries, resolving issues effectively, and providing clear, empathetic communication.
• Handling customer interactions through Zendesk (email), App Store Connect, Google Play Console, and various social media platforms.
• Keeping thorough and accurate records of customer interactions within our support software.
• Assisting in identifying and escalating complex product issues, working closely with the Customer Support Lead to provide valuable insights to the Product team.
• Engaging proactively with users who leave app reviews, aiming to resolve concerns, encourage positive sentiment, and improve overall user ratings.
• Supporting monthly reporting efforts by highlighting recurring issues, user feedback, and actionable trends.
• Contributing ideas to enhance self-service resources and reduce frequently recurring queries.
• Maintaining an organised workflow, prioritising tasks by urgency and user impact, ensuring consistently high-quality support.

• Strong proficiency in English (additional languages are beneficial but not mandatory).
• Exceptional communication and interpersonal skills, with a talent for creating positive user interactions.
• Strong problem-solving and troubleshooting abilities with the capacity to multitask effectively.
• Genuine passion for delivering outstanding customer experiences.
• Familiarity or willingness to quickly learn customer support tools (Zendesk, App Store Connect, Google Play Console, social media platforms).
• A collaborative and proactive approach, capable of taking initiative and working effectively within an international team.
• Flexibility and willingness to provide occasional holiday cover.
• Empathy, cultural sensitivity, and a respectful approach towards diverse user needs and backgrounds.

Start Date:July 2025 (12 month industrial placement)

: Farnborough, Hampshire

Contract Type: 12 months fixed term

: £20 ,000

In this role, youmake life

Join theas part of your 12-month industrial placement.find yourself part of a.make a difference in new and surprising ways every day,

Service & Solutions Deliverythe bestquality, andimprovement activities expected.

are responsible for

• Liaising with the various functions of the Service Support Centre to provide the best solution that balances the customer need against the business requirements.

• Managing and updating Install Base records.
• Coordinating orders of spare parts ifrequiredand keeping the customer and engineers informed at every stage.
• Ensuring customers are aware of the status of their call and the actions taking place.
• Managing the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if youencounterproblems meeting the service level agreement.
• Working on specific commercial projects to support growth in the Service customer base.

Projects will be based on needs at that time, customer demand, new products and services and overall service initiatives.

• Learn, update, and document the Lifetime Funnel Opportunity Creation Process.
• With support of the Installed BaseManager, learn the process, complete the next annual update of the Lifetime Funnel looking at Philips install base information and external AXREM data, and document the process, actions, and work instructions to make sure that it can be sustained.
• Working with GlobalBusiness Services(GBS)and Service Account teams tovalidateraw data and validating entitlement.
• Working with GBS to ensure contract adjustment asrequired, (adding new customers, removing customers who do not renewetc).
• Being a professional representative for PhilipsHealthcarewith respect to customer problems, ensuring personal acceptability by the customer in appearance and behaviorin accordance withPhilipsHealthcarepolicy and targets.

You are a part of

remote serviceengineers, led byou will report into the Service OperationsManager for UKI. You will regularly collaborate with a variety of stakeholders from areas including Service Operations, ServiceDelivery, SupplyChain, Commercial Operations, Finance, Legal, HR & Marketing and will have the opportunity to build relationships with people all over the world.

• You’re right for this role if:
• You must be in your penultimate year of study towards a business-related degree e.g., Business Management, Economics or equivalent (i.e.,a 2027graduate)
  currently studying in the United Kingdom (essential)
• Proficiencyin Microsoft Office Suite particularly in Excel (advanced skills like pivot tables would be a plus), PowerPoint & Word

• Strong analytical skills / data insights skills
• Excellent communication skills
• An autonomous individual capable of motivating themselves in a hybrid home/office workingenvironment.
• A high levelof drive and motivation
• Ability to work effectively when working in a team environment as well as being able to deliver good individual results.
• You are naturally curious, independent and want to work in a dynamic environment where you can interact with many people in the UK and abroad.
• You are eager to learn andmaximiseyour skills

Please apply at your earliest convenience for immediate consideration.

In return, we offer

A challenging, innovative environment with great opportunities for you to explore. You willa supportive environment where your development is a priority.From a competitive internship salary of £20
000 / annum pro rataplus25 daysof paid holiday plus bank holidays pro rata. We adopt an agile work policywhere you will be based majority out of the Farnborough office with the possibility of remote working twice a week.

You will be joined by interns joining at a similar time to you in other parts of the b usiness, giving youa great senseyou will get out!

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business
• Discover our rich and exciting history
• Learn more about our purpose

For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this.

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