דרושים Customer Service Support Officer ב-Philips ב-Turkey, Istanbul

Your role:

• Develops and executes a strategic and tactical sales plan to exceed financial targets that include sales of: Multivendor Agreements, Warranty Conversions, Billable Conversions, Contract Renewals, and Point of Sale (POS) interventions with account sales teams

• Sustains existing business and drive profitable new business that exceeds territory sales targets in the area of servicesand growscontract penetration

•Establishes a regular rapport with all stakeholders at prospective and existing customers to ensure high customer satisfaction while addressing any concerns.

•Takes on a consultant role in order to guide the customer in strategies in an objective manner, leveraging the entire Philips service offering to provide solutions.

•Working with the Service Sales & Marketing Director and commercial sales to develop overall territory service sales plan and accurately forecasting possible deals and ensuring revenue targets are met

•Ensuring solutions will align with Philips’s growth targets and key metrics (financial, market share, CSG Life Cycle SalesPrice realization, Socket retention rate & Installed base development)

•Collaborating with Philips team members to develop and execute strategies across modalities and teams

•A career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefits in your region.

1.7-10+years of industry or sales experience; Service sales experience or work experience in the Healthcare field

2.Strong executive level selling, negotiation and facilitation skills

3.Strong leadership and team building skills and ability to effectively leverage other people

Financial analysis skills for doing ROI, NPV, etc.

5. Fluency in English.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .

Your role:

•Creating a resourcing plan and service order fulfillment schedule to deliver on commitments and have an optimized resource allocation across service engineers and service parts.

• Receiving, monitoring, developing and dispatching service orders for service engineers.

• Acting as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal/external) in a professional matter (analysis, registration, communication and timely escalation)

• Forecasting, planning, analyzing and monitoring service execution for workforce utilization

• A career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefits in your region.

2. University Degree,

3. Fluency in English,

4. Experience with Microsoft Windows and Office Software (Excel, Power Point, Word)

5. Experience with case management systems and related tools

Indicate if this role is an office.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .