דרושים Senior Technical Complaint Investigation Specialist ב-Philips ב-הולנד

Your role:

• Lead and support procurement projects within an assigned key category, focusing on cost savings, quality improvements, supply optimization, and innovation.

• Identify and deliver Bill of Materials (BoM) cost reductions through concept and source changes, as well as supporting supplier negotiations.

• Drive supplier engagement for RFPs, ensuring technical alignment, competitive pricing, and full participation.

• Support Design for Excellence (DfX) and early supplier involvement to enhance product performance and reduce costs.

• Build and maintain product cost roadmaps, ensuring supplier readiness across launch and lifecycle phases.

• Partner closely with internal stakeholders across Engineering, Manufacturing, R&D, Quality, and Commercial functions while engaging global suppliers to foster innovation and continuous improvement.

• Develop and manage strong relationships with key stakeholders, driving projects that deliver both bottom line savings and top line growth opportunities for Oral Health Care.

• Improve Total Cost of Ownership (TCO) by identifying opportunities beyond component costs.

• Continuously seek process improvement opportunities to increase efficiency.

You're the right fit if:

• You hold a Bachelor’s degree in Supply Chain Management, Procurement, Industrial Engineering, Business Administration, Project Management or bring equivalent relevant experience

• You have 8+ years of experience in Procurement, Supply Chain, Project Management, R&D, or related fields; international work experience is a plus

• You bring strong analytical and problem-solving skills, attention to detail, and a proactive, self-motivated approach with a global mindset

• You can work independently with a high sense of ownership

• You are skilled in communicating and influencing stakeholders at multiple levels of the organization

• You can successfully perform the essential physical, cognitive, and environmental requirements of this position, with or without accommodation

• You are an effective communicator and collaborator, able to work seamlessly across functions and with external partners

It is an office-based role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

Your role:

• Generating learning and identifying opportunities from combining multiple sources of information - qual and quant - that help unlock hypothesis, create winning propositions and inform strategy (past consumer and dental professional studies, existing digital consumer and dental professional data, secondary research available)

• Generating adhoc analysis and socializing learning from existing Brand Health tracker – consumer and dental professional based

• Implementing and owning the full end to end research roadmap for innovation projects (concept test, claims test, line optimization, pack test …), translating key learning into actions for the project teams

• Representing the voice of the consumer and dental professional to inform decision-making at any step of the innovation process (VPC, PDLM, MLDs)

You're the right fit if:

• 7-10 years of international experience in the marketing research environment, working with multiple qual and/ or quant methodologies within consumer marketing. If health care experience, is a plus

• Proven skills in unearthing insights to drive strategy, identify market growth opportunities, develop new products, run workshops

• Agility with large amounts of data being able to synthesize and produce actionable learning/ recommendation to the business, communicating in a concise and clear way with storytelling and visual design

• Strong communication and presentation skills; ability to articulate ideas clearly and confidently to senior marketers and stakeholders

• Proven records of behaviour skills such as: Resilience, Flexibility, being comfortable with Uncertainty; and willing to work in a collaborative environment

• A large dose of curiosity to learn (fast) about the industry, proactivity and continuously uncomfortable with status quo to help raise the bar and build the Insights function that underpins brand building

• Master’s degree in Business, Marketing, Social Science

• Fluent in English

• Advanced Ms Office, Power BI

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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Your Challenge:

leading breakthrough innovations of the oral health care category in the global environment.
Consumer Marketing Manager Power Toothbrushesbusiness. You will enter the fast-paced, multinational environment of Philips Personal Health in the globalHeadquarters in Amsterdam Zuid.

international experience: your peers have background in various parts of the ‘value chain’ bringingexperience in

‘upstream’ marketing as well as ‘downstream’ experience e.g. from working in salesorganizations or market communication. You help coaching marketing managers and marketing internson the job and contribute to their professional development.

Your role:

• consumers a superior performance and product experience.

• Translate in-depth market, consumer, dental professional and competitive analyses into winning conceptsby defining – market specific - product positioning.

• Integrate these new concepts into a strategic product roadmap (including services, software and clinicalclaims roadmaps) that uniquely addresses the needs of consumers, health care professionals andproviders in Philips Personal Health markets.

• Deliver innovation to the market via the innovation product development process, from idea to productintroduction, including creating and maintaining a business case.

• Develop Global Go-to-Market planning for a successful launch of the innovations in the lead markets frompricing strategy, distribution strategy to Marketing Communication strategy.

• Managing own product portfolio and ensure commercial success (sales, margin, market share, etc.)

• Responsible for lifecycle management and market readiness. Ensure completion of appropriatedeliverables (feature descriptions, value propositions, costing/pricing/quoting materials, etc.)

• Analyze and synthesize data to deliver actionable, impactful and visual recommendations to enable data-driven decision making.

• Interact with all associated disciplines, including R&D departments, internal and external agencies,MarComm, Market Intelligence, Finance and the Commercial Organizations of key lead markets

You're the right fit if:

• MBA qualified in a relevant subject area (for example business/strategic marketing, economics)

• 8+ years of upstream and downstream marketing experience in global branded FMCG or durableconsumer goods including new product introductions and life cycle management in a global or regionalcontext. You have gained your experience from a similar global position driving marketing and innovationplans across markets.

• Experience with NPDs new product development and new product introductions.

• Experience of consumer market research and market intelligence

• Understanding of retail market dynamics, having dealt with product promotions, trade marketing, shoppermarketing activations, product launches and/or marketing communications to drive business results andgrowth.

• Your conceptual thinking, organizational and communication skills allow you to influence and motivateothers

• Your strong drive and advanced ability to manage multiple stakeholders in a complex environment

• Your ability to develop realistic and comprehensive Business Cases.

• Your experience in consumer health/ lifestyle products, and a data and consumer driven approach allowsyou to identify new opportunities and translate them into winning propositions.

• You are naturally curious with a proactive mindset, who strives for continuous improvement

• You can analyze and synthesize data to drive business decisions.

• International mindset and the ability to talk efficiently to different people in different countries.

• Fluent English; other languages are a plus

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

Your role:

• Provides expert guidance to customers on complex clinical procedures and protocols, leveraging deep knowledge and experience to optimize the performance and utilization of equipment.
• Takes a proactive approach in managing customer escalations, complaints, and feedback, independently assessing situations and implementing effective strategies to address concerns and maintain customer satisfaction.
• Applies specialized knowledge in breadth and/or depth to a variety of issues and projects within the team, ensuring effective solutions and innovative approaches to complex challenges.
• Works under limited supervision and broad guidelines, regularly applying independent judgment on matters of significance to drive project success and compliance.
• Collaborates across multidisciplinary teams, including product development, research and development, and regulatory affairs, to drive innovation and improve product performance based on customer insights.
• Leads initiatives to enhance the organization's clinical support capabilities, including the development of new training materials, processes, and tools, to ensure continuous improvement and excellence in customer service delivery.
• Undertakes complex clinical or system application assignments, exercising autonomy and discretion in decision-making, and adapting to evolving circumstances to achieve desired outcomes.
• Takes ownership of documenting and maintaining service records with meticulous attention to detail, ensuring accuracy and completeness within the Service Management System.
• Conducts thorough investigations into customer complaints or escalations, gathering relevant data and evidence to facilitate resolution and prevent recurrence.
• Stays updated on new product releases, software updates, and industry developments through ongoing training, self-study, and participation in education programs and industry events.
• Develops and maintains strong relationships with healthcare professionals by actively participating in discussions, providing ongoing support, and soliciting feedback, ensuring that their concerns are effectively addressed.

You are fit if:

• Hold a Bachelor’s or master’s degree in engineering , Medical, Science, or a related field.
• Have 2+ years of experience in the medical industry, clinical support, healthcare, or customer service.
• Demonstrate deep clinical expertise and confidently guide customers on complex procedures and equipment usage.
• Proactively resolve escalations and complaints, ensuring high customer satisfaction.
• Apply specialized knowledge to solve complex challenges and drive innovation.
• Work independently, exercising sound judgement under broad guidelines.
• Collaborate effectively across functions like R&D, product development, and regulatory affairs.
• Lead initiatives to enhance clinical support through training tools and process improvements.
• Manage complex clinical or system assignments with autonomy and adaptability.
• Maintain accurate service documentation with meticulous attention to detail.
• Investigate customer issues thoroughly to drive resolution and prevent recurrence.
• Stay current with product updates, software releases, and industry trends.
• Build strong relationships with healthcare professionals, actively listening and responding to their needs.

Onsite roles require full-time presence in the company’s facilities.

This role is an office-based role.

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Your role:

• You are part of The Cardiology Informatics Clinical Excellence team. The Cardiology Informatics team in Eindhoven (within the Philips' Enterprise Informatics business group), a leader in cardiology informatics solutions with over 5000 customers globally. You will work closely with global ISCV customers and clinical application specialists, and the Cardiology Informatics R&D teams located in Eindhoven (Netherlands), Bangalore (India) and Blumenau (Brazil).
• Serve as a Clinical Application Specialist collaborating closely with global ISCV R&D development teams.
• Define clinical requirements and provide support to R&D, focusing on refining clinical features, prioritizing customer feedback, validating products, leading clinical testing, assessing risks, and understanding regulatory factors.
• Translate clinical requirements from customers, product management, and marketing to engineering teams for efficient development and verification processes.
• Conduct training sessions for field clinical application specialists and customers on new clinical features and products, while keeping abreast of the latest innovations in cardiology imaging.
• You'll build and maintain strong relationships with validation and collaboration sites.
• Discover the many benefits of a career at Philips. Speak with your recruiter to learn more about the benefits available in your region.

You're the right fit if:

• You hold a Bachelor's or Master’s degree in Ultrasound.
• You have 3+years of sonography experience, knowledge in usage of ultrasound and product features within the cardiology domain.
• You can understand, convey, and teach others the clinical workflows in cardiology specialties and technical use of the specific solutions.
• You have high energy, and self-driven mentality.
• You have an affinity with IT Solutions, you will be able to liaison between clinical and technical conversations.
• You are highly flexible and motivated team player, who can establish relationships with both internal and external customers.
• You are familiar with Philips products, such as IntelliSpace Cardiovascular, Xcelera, XperIM or Philips Ultrasound.
• You have excellent customer-centric & communication skills.
• You are fluent in Dutch and have a good command of English in written word and speech
• You are willing to travel up to 15% of your time and are able to travel globally on a short notice to meet with our customers.

This role is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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• As Technical Department Manager, you will ensure that Philips’ IGT X-ray systems continue to deliver world-class reliability and innovation, enabling clinicians to perform life-saving cardiac and vascular procedures with confidence.

• You will lead a department of 15 highly skilled Lead Engineers, Designers, and Change Leads. Together with your team, you will collaborate closely with internal stakeholders (Supplier Quality, Operations, Customer Services, Procurement, Quality, Innovation, and Marketing) as well as external suppliers and customers, ensuring alignment on technology roadmaps, sourcing strategies, and product quality.

• This leadership role offers the opportunity to strengthen your expertise in people leadership, lifecycle management, medical technology, and regulatory compliance while shaping the future of cutting-edge imaging systems. You will also contribute to innovation, continuous improvement, and talent development , further building your leadership career in healthcare technology.

• You have proven leadership experience managing engineering teams in a medical or other highly regulated environment. Strong background in testing, quality assurance, and lifecycle management.

• You are skilled in change management, process optimization, and continuous improvement. Abstract, analytical, and creative thinker with strong organizational talent.

• You have a Master’s degree or higher in Mechanics, Mechatronics, Industrial Design, or equivalent technical discipline.

• Strong knowledge of international standards and regulatory requirements (e.g., FDA, IEC 62304, IEC 60601, ISO13485, ISO14971).

• You are a leader by example with an improvement-driven mindset.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

You will be responsible for maintaining, validating, and verifying complex mechanical components and subsystems, ensuring our advanced medical imaging solutions remain safe, reliable, and compliant with international standards throughout their lifecycle.

• As Senior Mechanical Designer (LCM), you will safeguard the quality, reliability, and patient safety of Philips’ medical imaging systems—supporting clinicians to deliver precise and effective patient care across the globe.

• You will be part of the Engineering Department within the Lifecycle Management (LCM) Mechatronic Development Cluster, part of the IGT Fixed Systems R&D organization. This diverse and collaborative team works on both lifecycle management and new product introductions (PDLM). You will collaborate with colleagues across disciplines (electrical, electronics, mechatronics, compliance, validation, purchasing, and quality) as well as external suppliers and partners.

• This position offers the chance to deepen your expertise in lifecycle management, regulated product development, and cross-disciplinary collaboration. You’ll strengthen your skills in mechanical design, analysis, testing, and verification

• 10+ years in professional engineering, including at least 5 years in mechanical development, testing, or measurement in a highly regulated industry (medical preferred).

• Strong expertise in mechanical design & analysis, lifecycle management, testing, verification, and automation. Hands-on, accurate, and improvement-driven.

• Master of Science in Mechanical Engineering or a related technical discipline.

• Excellent communicator and team player, proactive, energetic, and experienced in cross-functional collaboration. Familiarity with SAFe is a plus.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .