דרושים מנהל חשבון טכני ב-Philips ב-מקסיקו

Minimum 5 years of experience with Bachelor's OR Minimum 3 years of experience with Master's in areas such as Service Delivery, Service Operations or equivalent.As a, you will lead complex and multiple service teams across the LATAM Hispanic clusters to optimize performance, ensure high customer satisfaction, and deliver on key operational KPIs. You will design and build an effective support and managed services organization, collaborating closely with sales and operations partners to understand and meet customer needs across the region.

Your role:

• Understanding the LATAM Hispanic market needs, create a managed service expansion strategy to deliver value added services in a cost-effective manner in alignment to the price sensitive markets
• Setting the objectives and operational strategy for the LATAM Hispanic Cluster in alignment with the Americas and Global strategy.
• Through the LATAM Hispanic cluster coordinators, set individual customer strategies to maximize customer experience and retention
• Be responsible for customer satisfaction and relevant quality, legal, and compliance requirements.
• Utilize LEAN-Agile techniques and operational measures to drive operational productivity, efficiency, and customer experience improvements at the business and department level.
• Identify / develop talent and lead by example to promote a customer first, learning, urgent, accountable culture.
• Respond to escalation requests when receiving management escalations to address customer concerns or create on demand account escalations to manage a customer holistically for 1 or more escalated cases.
• Partner to ensure Revenue and cost targets are achieved (throttle w/ Central teams as necessary), and balance Revenue w/ MCOSTs – Financial acumen is critical.
• Plan, direct, coordinate, make decisions and execute recovery plans while leading your team and communicating with customers - You are the General on the call and own the issue/customer until resolved!
• Collaborate with peers in NA and India to develop and manage a comprehensive, integrated, remote monitoring function.
• Lead strategic initiatives to improve service operations across regions or business units
• Provide closed-loop feedback to peers and BU leadership to better serve our customers and ensure future features/capabilities and systemic issues are incorporated into plans

You're the right fit if:

• Bachelor’s degree in a technical or business field is preferred.
• At least 1 year of management experience in a service-related function.
• 3–5 years of previous leadership experience preferred.
• 5–10 years of experience in operations, support, or service delivery preferred
• ITIL 4 practices
• Proficiency in Spanish and English; Portuguese is a plus.
• Budget and team leadership experience.
• Willingness to travel to meet clients in Latin America

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

Job title:

As a, you will lead service teams across the LATAM Hispanic clusters to optimize performance, ensure high customer satisfaction, and deliver on key operational KPIs. You will design and build an effective support and managed services organization, collaborating closely with sales and operations partners to understand and meet customer needs across the region.

Your role:

• Understanding the LATAM Hispanic market needs , deliver value added services in a cost-effective manner in alignment to the price sensitive markets.
• Setting the objectives and operational strategy for the LATAM Hispanic Cluster in alignment with the Americas and Global strategy.
• Through the LATAM Hispanic cluster coordinators, set individual customer strategies to maximize customer experience and retention
• Be responsible for customer satisfaction and relevant quality, legal, and compliance requirements.
• Utilize LEAN-Agile techniques and operational measures to drive operational productivity, efficiency, and customer experience improvements at the business and department level.
• Identify / develop talent and lead by example to promote a customer first, learning, urgent, accountable culture.
• Respond to escalation requests when receiving management escalations to address customer concerns or create on demand account escalations to manage a customer holistically for 1 or more escalated cases.
• Partner to ensure Revenue and cost targets are achieved (throttle w/ Central teams as necessary), and balance Revenue w/ MCOSTs – Financial acumen is critical.
• Plan, direct, coordinate, make decisions and execute recovery plans while leading your team and communicating with customers - You are the General on the call and own the issue/customer until resolved!
• Collaborate with peers in NA and India to develop and manage a comprehensive, integrated, remote monitoring function.

You're the right fit if:

• Bachelor’s degree in a technical or business field is preferred.
• At least 1 year of management experience in a service-related function.
• 3–5 years of previous leadership experience preferred.
• ITIL 4 practices
• Proficiency in English and Spanish; Portuguese is a plus.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

Ensures correct execution of the Accounts Payable process in accordance to the process charter. Monitors and coordinates the execution of the entire Purchase to Pay (P2P) process
Your role:

• Responsible for execution of basic relevant purchase to pay (P2P) processes within their assigned scope in compliance with directives and in an effective way.

• Responsible that basic activities are properly and timely executed.

• Validate invoices according to billing specification.

• Collaborating with Infosys

• Actively work with Infosys and Team Lead/PTP Manager to understand basic risks in the PTP processes and put in place mitigation actions to address those risks

• Reviews and improves pro-actively with the Team Lead/PTP Manager on the basic service delivery of the owned processes

• Initiate and support standardization, simplification and operational excellence in P2P

• Ensures standard work compliance and assures documentation (WI) for all the activities performed for the ORUS with clear output KPIs defined for the work done

Major Challenges:

• Understand business

• Relationship management with internal and external customers

• Conflict management to ensure company interest

• Retain knowledge

• Work under pressure

• Capability to work for different markets including but not limited to GRC, Japan, APAC and India

You're the right fit if:

• 5-8 years’ relevant working experience in MNC

• Flexibility and problem solving skills

• Initiative, motivation and ability to work independently

• Excellent communication skills, with the ability to liaise with a variety of stakeholders.

• Strong negotiation and relationship building skills, excellent conflict management skills.

• Good command of English, both oral and written.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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As the Area Manager, Americas LATAM (North) you will be apart of Philips overall Emergency Care team within the commercial B2B and B2C market. You will be responsible for driving an over plan performance on revenue and market share growth by supporting and growing our distributor network while also supporting end user customers and strategically hunting new opportunities to partner with distributors within the territory.

Your role: Area Manager, Americas LATAM (North)

• Develop and execute sales/business plans to achieve monthly, quarterly and annual financial sales and business objectives, while managing and developing sales funnels within assigned customer market segments and geographic territory

• Strategically identify, target, and network at all levels within direct and indirect channels to identify new prospects

• Maintain existing customer base and identify, where needed, transition plans to maintain business continuity for Sales and Service within each account

• Identify new strategic partners and successfully onboard to represent our products and services within underserved markets and/or geographies

• Train distribution partners to prepare and present pre-sale presentations, conduct post-sale training and perform successful implementations to close ensure high customer satisfaction and net-promoter scores

• Promote a consultative sales process through exceptional listening skills, identifying and positioning solutions with an emphasis on establishing a productive long-term relationship with all stakeholders

• Maintain a thorough understanding of both the Professional and Home & Public market/industry in the region, including industry trends, industry financial measures and performance indicators, and key competitors

• Ensure assigned distributors comply with distribution contract requirements and train distributors, sales teams and support distributor sales efforts (assigned and unassigned) within the territory

You're the right fit if:

• You have a Bachelor’s Degree and/or equivalent education/experience.

• You’ve acquired 3+ years of distribution and capital sales. AED and ALS industry experience, preferred.

• Your skills include managing distributors or direct employees, record of performance against company objectives; ability to discuss the science of sudden cardiac arrest and resuscitation.

• You are bilingual and proficient in English and Spanish

How we work together

This is a field role

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You will be responsible for expanding our presence acrossinstall base accounts in Mexico. You will work together with product-focused Sales Specialists EI to drive growth by bringing the full value of our EI portfolio to customers. You will deepen customer relationships in existing accounts and cultivate opportunities to cross-sell and/or expand our solutions at key accounts.Your role:

• Main point contact for customer accounts for the Philips Enterprise Informatics portfolio in the Mexican Territory. (Radiology, Clinical, Cardiovascular, CI&I informatics)

• Cultivate meaningful customer partnerships and expand EI presence within existing install base nation-wide.

• Nurture and continuously grow a network of key customer decision makers at our EI install base accounts, serving as the “face of EI sales” for the account and maintaining a high-touch relationship

• Translate customer needs into an executable account strategy that effectively positions EI solutions tocreate value for customers

• Own sales opportunities end-to-end , collaborating with product-focused Sales Specialists to provide deep product expertise during key portions of the sales process

• Collaborate with regional commercial leaders to deliver on shared EI business objectives across the full EI solution portfolio

• Effectively manage an order funnel to build towards targets and EI business objectivesand maintain EI seller best practices (incl. Salesforce utilization and hygiene) to enable effective reporting and forecasting

You're the right fit if:

• You have acquired a minimum of 5 years of commercial experience working with accounts within the Technology and/or Medical Equipment Industries,selling software solutions.

• You hold a bachelor's degree in engineering or related areas.

• Your skills include, customer first approach, patient safety and quality mindset , focus on selling value, impeccable funnel management (Salesforce), Good stakeholder management within a multinational environment, proven ability to work with direct and indirect channels, good understanding of commercial and go-to-market strategies.

• You are based in CDMX and have availability to travel to other cities and/or states 50% of the time.

• Basic to Intermediate English.

Indicate if this role is an office role.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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• Discover .
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As a Technical Account Manager, you will serve as the primary technical point of contact for Philips customers using the Tasy healthcare information system in Mexico. You will work closely with customers to ensure successful use and adoption of our solutions, providing strategic support and strengthening long-term relationships.

• Act as a trusted technical advisor to healthcare customers using Tasy
• Lead on-site visits, system assessments and ongoing customer engagement activities
• Collaborate cross-functionally with service, sales and product teams
• Identify customer needs and proactively propose solutions and improvements
• Support project delivery and post-implementation success metrics

1. You have hands-on experience with the Tasy system (mandatory) (implementation, support or consulting).
2. You have strong interpersonal and communication skills, with a customer-first attitude.
3. You have a bachelor's degree in IT, Engineering, Healthcare or a related field.
4. Fluent Spanish (Portuguese and/or English desirable), availability to travel frequently to visit clients in different regions.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
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Responsible for driving sales of products and services with Channel Partners in the assigned territory. This is accomplished through development and management of the network of operationally effective and efficient Channel Partners with trained and motivated sales professionals
Your role:

• Be the voice of Partner with Philips stakeholders, act as SME on projects related to the indirect business & service
• Enable commercial success with strong sales and service delivery performance
• Support the commercial & marketing teams with the creation and execution of business plan with Partners
• Define, implement, and train Partners and/or Market on relevant indirect sales and services Philips processes and tools
• Monitor and improve process performance with focus on regulatory and end customer satisfaction
• Participate in the selection, onboarding and evaluation of Sales and Service Partners and create action plan to develop their capabilities
• May lead multi-disciplinary distributor change projects, managing a significant number of people.

You're the right fit if:

• You have acquired 8+ years of experience within the healthcare industry leading commercial teams andpartners/distributors.

• Your skills include fluent in English, diligent and hands-on to drive results and enable teams.

• You hold a bachelor’s degree, MBA desired.

• You reside in Mexico City and have availability to travel occasionally to meet customer, partner and attend

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .