דרושים Support Operations Manager ב-Philips ב-Mexico, Huixquilucan De Degollado

Minimum 5 years of experience with Bachelor's OR Minimum 3 years of experience with Master's in areas such as Service Delivery, Service Operations or equivalent.As a, you will lead complex and multiple service teams across the LATAM Hispanic clusters to optimize performance, ensure high customer satisfaction, and deliver on key operational KPIs. You will design and build an effective support and managed services organization, collaborating closely with sales and operations partners to understand and meet customer needs across the region.

Your role:

• Understanding the LATAM Hispanic market needs, create a managed service expansion strategy to deliver value added services in a cost-effective manner in alignment to the price sensitive markets
• Setting the objectives and operational strategy for the LATAM Hispanic Cluster in alignment with the Americas and Global strategy.
• Through the LATAM Hispanic cluster coordinators, set individual customer strategies to maximize customer experience and retention
• Be responsible for customer satisfaction and relevant quality, legal, and compliance requirements.
• Utilize LEAN-Agile techniques and operational measures to drive operational productivity, efficiency, and customer experience improvements at the business and department level.
• Identify / develop talent and lead by example to promote a customer first, learning, urgent, accountable culture.
• Respond to escalation requests when receiving management escalations to address customer concerns or create on demand account escalations to manage a customer holistically for 1 or more escalated cases.
• Partner to ensure Revenue and cost targets are achieved (throttle w/ Central teams as necessary), and balance Revenue w/ MCOSTs – Financial acumen is critical.
• Plan, direct, coordinate, make decisions and execute recovery plans while leading your team and communicating with customers - You are the General on the call and own the issue/customer until resolved!
• Collaborate with peers in NA and India to develop and manage a comprehensive, integrated, remote monitoring function.
• Lead strategic initiatives to improve service operations across regions or business units
• Provide closed-loop feedback to peers and BU leadership to better serve our customers and ensure future features/capabilities and systemic issues are incorporated into plans

You're the right fit if:

• Bachelor’s degree in a technical or business field is preferred.
• At least 1 year of management experience in a service-related function.
• 3–5 years of previous leadership experience preferred.
• 5–10 years of experience in operations, support, or service delivery preferred
• ITIL 4 practices
• Proficiency in Spanish and English; Portuguese is a plus.
• Budget and team leadership experience.
• Willingness to travel to meet clients in Latin America

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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• Discover .
• Learn more about .
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

Job title:

As a, you will lead service teams across the LATAM Hispanic clusters to optimize performance, ensure high customer satisfaction, and deliver on key operational KPIs. You will design and build an effective support and managed services organization, collaborating closely with sales and operations partners to understand and meet customer needs across the region.

Your role:

• Understanding the LATAM Hispanic market needs , deliver value added services in a cost-effective manner in alignment to the price sensitive markets.
• Setting the objectives and operational strategy for the LATAM Hispanic Cluster in alignment with the Americas and Global strategy.
• Through the LATAM Hispanic cluster coordinators, set individual customer strategies to maximize customer experience and retention
• Be responsible for customer satisfaction and relevant quality, legal, and compliance requirements.
• Utilize LEAN-Agile techniques and operational measures to drive operational productivity, efficiency, and customer experience improvements at the business and department level.
• Identify / develop talent and lead by example to promote a customer first, learning, urgent, accountable culture.
• Respond to escalation requests when receiving management escalations to address customer concerns or create on demand account escalations to manage a customer holistically for 1 or more escalated cases.
• Partner to ensure Revenue and cost targets are achieved (throttle w/ Central teams as necessary), and balance Revenue w/ MCOSTs – Financial acumen is critical.
• Plan, direct, coordinate, make decisions and execute recovery plans while leading your team and communicating with customers - You are the General on the call and own the issue/customer until resolved!
• Collaborate with peers in NA and India to develop and manage a comprehensive, integrated, remote monitoring function.

You're the right fit if:

• Bachelor’s degree in a technical or business field is preferred.
• At least 1 year of management experience in a service-related function.
• 3–5 years of previous leadership experience preferred.
• ITIL 4 practices
• Proficiency in English and Spanish; Portuguese is a plus.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

Ensures correct execution of the Accounts Payable process in accordance to the process charter. Monitors and coordinates the execution of the entire Purchase to Pay (P2P) process
Your role:

• Responsible for execution of basic relevant purchase to pay (P2P) processes within their assigned scope in compliance with directives and in an effective way.

• Responsible that basic activities are properly and timely executed.

• Validate invoices according to billing specification.

• Collaborating with Infosys

• Actively work with Infosys and Team Lead/PTP Manager to understand basic risks in the PTP processes and put in place mitigation actions to address those risks

• Reviews and improves pro-actively with the Team Lead/PTP Manager on the basic service delivery of the owned processes

• Initiate and support standardization, simplification and operational excellence in P2P

• Ensures standard work compliance and assures documentation (WI) for all the activities performed for the ORUS with clear output KPIs defined for the work done

Major Challenges:

• Understand business

• Relationship management with internal and external customers

• Conflict management to ensure company interest

• Retain knowledge

• Work under pressure

• Capability to work for different markets including but not limited to GRC, Japan, APAC and India

You're the right fit if:

• 5-8 years’ relevant working experience in MNC

• Flexibility and problem solving skills

• Initiative, motivation and ability to work independently

• Excellent communication skills, with the ability to liaise with a variety of stakeholders.

• Strong negotiation and relationship building skills, excellent conflict management skills.

• Good command of English, both oral and written.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .

You will be responsible for expanding our presence acrossinstall base accounts in Mexico. You will work together with product-focused Sales Specialists EI to drive growth by bringing the full value of our EI portfolio to customers. You will deepen customer relationships in existing accounts and cultivate opportunities to cross-sell and/or expand our solutions at key accounts.Your role:

• Main point contact for customer accounts for the Philips Enterprise Informatics portfolio in the Mexican Territory. (Radiology, Clinical, Cardiovascular, CI&I informatics)

• Cultivate meaningful customer partnerships and expand EI presence within existing install base nation-wide.

• Nurture and continuously grow a network of key customer decision makers at our EI install base accounts, serving as the “face of EI sales” for the account and maintaining a high-touch relationship

• Translate customer needs into an executable account strategy that effectively positions EI solutions tocreate value for customers

• Own sales opportunities end-to-end , collaborating with product-focused Sales Specialists to provide deep product expertise during key portions of the sales process

• Collaborate with regional commercial leaders to deliver on shared EI business objectives across the full EI solution portfolio

• Effectively manage an order funnel to build towards targets and EI business objectivesand maintain EI seller best practices (incl. Salesforce utilization and hygiene) to enable effective reporting and forecasting

You're the right fit if:

• You have acquired a minimum of 5 years of commercial experience working with accounts within the Technology and/or Medical Equipment Industries,selling software solutions.

• You hold a bachelor's degree in engineering or related areas.

• Your skills include, customer first approach, patient safety and quality mindset , focus on selling value, impeccable funnel management (Salesforce), Good stakeholder management within a multinational environment, proven ability to work with direct and indirect channels, good understanding of commercial and go-to-market strategies.

• You are based in CDMX and have availability to travel to other cities and/or states 50% of the time.

• Basic to Intermediate English.

Indicate if this role is an office role.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .

Responsible for driving sales of products and services with Channel Partners in the assigned territory. This is accomplished through development and management of the network of operationally effective and efficient Channel Partners with trained and motivated sales professionals
Your role:

• Be the voice of Partner with Philips stakeholders, act as SME on projects related to the indirect business & service
• Enable commercial success with strong sales and service delivery performance
• Support the commercial & marketing teams with the creation and execution of business plan with Partners
• Define, implement, and train Partners and/or Market on relevant indirect sales and services Philips processes and tools
• Monitor and improve process performance with focus on regulatory and end customer satisfaction
• Participate in the selection, onboarding and evaluation of Sales and Service Partners and create action plan to develop their capabilities
• May lead multi-disciplinary distributor change projects, managing a significant number of people.

You're the right fit if:

• You have acquired 8+ years of experience within the healthcare industry leading commercial teams andpartners/distributors.

• Your skills include fluent in English, diligent and hands-on to drive results and enable teams.

• You hold a bachelor’s degree, MBA desired.

• You reside in Mexico City and have availability to travel occasionally to meet customer, partner and attend

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .