דרושים ב-Philips ב-Mexico, Huixquilucan De Degollado

Consumer Marketing Specialist

Consumer Marketing Specialistis responsible for preparing new product introduction, driving marketing communication and ensuring business performance in Mexico and North Latam's sales ambition to grow.

Your role:

• Responsible for delivering the marketing strategy, deploying activities, and guaranteeing growth business results within Marketplaces and key clients in Mexico and North LATAM Countries.
• You will partner with Marketing, Media, and Commercial teams, in order to drive business growth via activities and campaigns, based on global roadmap and local market requirements.
• Analyzes the consumer experience journey across categories to identify key triggers and barriers, helping to inform the marketing objectives and required behavior shifts to meet business goals.
• Participates in the development of shopper marketing plans with relevant teams, ensuring the successful launch of new propositions that are in line with consumer expectations and market conditions.

You're the right fit if:

• You’ve acquired +6 years of experience in marketing in B2C Companies.
• Your skills include market intelligence, product portfolio and marketing content creation.
• You have adegree inmarketing, communications, or business.
• You’re a resourceful person, eager to find alternatives in a innovative way.

• You have agility to execute in a fast-paced environment

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office rolein our office in Huixquilucan (Interlomas).

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about.
• Discover
• Learn more about
• Learn more about

Minimum 5 years of experience with Bachelor's OR Minimum 3 years of experience with Master's in areas such as Service Delivery, Service Operations or equivalent.As a, you will lead complex and multiple service teams across the LATAM Hispanic clusters to optimize performance, ensure high customer satisfaction, and deliver on key operational KPIs. You will design and build an effective support and managed services organization, collaborating closely with sales and operations partners to understand and meet customer needs across the region.

Your role:

• Understanding the LATAM Hispanic market needs, create a managed service expansion strategy to deliver value added services in a cost-effective manner in alignment to the price sensitive markets
• Setting the objectives and operational strategy for the LATAM Hispanic Cluster in alignment with the Americas and Global strategy.
• Through the LATAM Hispanic cluster coordinators, set individual customer strategies to maximize customer experience and retention
• Be responsible for customer satisfaction and relevant quality, legal, and compliance requirements.
• Utilize LEAN-Agile techniques and operational measures to drive operational productivity, efficiency, and customer experience improvements at the business and department level.
• Identify / develop talent and lead by example to promote a customer first, learning, urgent, accountable culture.
• Respond to escalation requests when receiving management escalations to address customer concerns or create on demand account escalations to manage a customer holistically for 1 or more escalated cases.
• Partner to ensure Revenue and cost targets are achieved (throttle w/ Central teams as necessary), and balance Revenue w/ MCOSTs – Financial acumen is critical.
• Plan, direct, coordinate, make decisions and execute recovery plans while leading your team and communicating with customers - You are the General on the call and own the issue/customer until resolved!
• Collaborate with peers in NA and India to develop and manage a comprehensive, integrated, remote monitoring function.
• Lead strategic initiatives to improve service operations across regions or business units
• Provide closed-loop feedback to peers and BU leadership to better serve our customers and ensure future features/capabilities and systemic issues are incorporated into plans

You're the right fit if:

• Bachelor’s degree in a technical or business field is preferred.
• At least 1 year of management experience in a service-related function.
• 3–5 years of previous leadership experience preferred.
• 5–10 years of experience in operations, support, or service delivery preferred
• ITIL 4 practices
• Proficiency in Spanish and English; Portuguese is a plus.
• Budget and team leadership experience.
• Willingness to travel to meet clients in Latin America

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

Your role:

• Building, deploying and/or integrating solutions
• Collaborate on fulfilling technical implementation deliverables such as detailed design documentation, system build, configuration and testing
• Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment
• Resolve technical issues and offer proactive technical support
• Documentation of solutions to ensure support teams and other consultants can participate in support and onward development
• Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects
• Practices configuration management and version control
• Execute activities as described in the Philips Excellence Process Framework
• Is a key member of the implementation project and/or service team; fosters collaboration through sharing experiences, information, perspectives, skills and expert

You're the right fit if:

• You have experience as Administrative, accountant, financial analyst, or similar roles workin with install, configure, test, maintain and or support hardware and software solutions
• You speak Intermediate to Advanced English
• You have a strong communication and influencing skills
• Availability to travel within Mexico in order for the processes to be carried out at the client
• You have project management methodology knowledge
• Good practices for documentation and BPM (Business Process Modeling) skills
• You have strong control over audiences and user training
• You have the ability to work under pressure and some stress situation
• You have the knowledge about NOM’s and regulatory standards for México (Preferred)

• Learn more about
• Discover
• Learn more about

Job title:

As a, you will lead service teams across the LATAM Hispanic clusters to optimize performance, ensure high customer satisfaction, and deliver on key operational KPIs. You will design and build an effective support and managed services organization, collaborating closely with sales and operations partners to understand and meet customer needs across the region.

Your role:

• Understanding the LATAM Hispanic market needs , deliver value added services in a cost-effective manner in alignment to the price sensitive markets.
• Setting the objectives and operational strategy for the LATAM Hispanic Cluster in alignment with the Americas and Global strategy.
• Through the LATAM Hispanic cluster coordinators, set individual customer strategies to maximize customer experience and retention
• Be responsible for customer satisfaction and relevant quality, legal, and compliance requirements.
• Utilize LEAN-Agile techniques and operational measures to drive operational productivity, efficiency, and customer experience improvements at the business and department level.
• Identify / develop talent and lead by example to promote a customer first, learning, urgent, accountable culture.
• Respond to escalation requests when receiving management escalations to address customer concerns or create on demand account escalations to manage a customer holistically for 1 or more escalated cases.
• Partner to ensure Revenue and cost targets are achieved (throttle w/ Central teams as necessary), and balance Revenue w/ MCOSTs – Financial acumen is critical.
• Plan, direct, coordinate, make decisions and execute recovery plans while leading your team and communicating with customers - You are the General on the call and own the issue/customer until resolved!
• Collaborate with peers in NA and India to develop and manage a comprehensive, integrated, remote monitoring function.

You're the right fit if:

• Bachelor’s degree in a technical or business field is preferred.
• At least 1 year of management experience in a service-related function.
• 3–5 years of previous leadership experience preferred.
• ITIL 4 practices
• Proficiency in English and Spanish; Portuguese is a plus.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

Your role:

• Building, deploying and/or integrating solutions
• Collaborate on fulfilling technical implementation deliverables such as detailed design documentation, system build, configuration and testing
• Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment
• Resolve technical issues and offer proactive technical support
• Documentation of solutions to ensure support teams and other consultants can participate in support and onward development
• Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects
• Practices configuration management and version control
• Execute activities as described in the Philips Excellence Process Framework
• Is a key member of the implementation project and/or service team; fosters collaboration through sharing experiences, information, perspectives, skills and expert

You're the right fit if:

• You have experience and affinity with an Healthcare environment (Nurse, doctor, chemical engineer, pharmacy or related)
• You speak Intermediate to Advanced English
• You have a strong communication and influencing skills
• Availability to travel within Mexico in order for the processes to be carried out at the client
• you have knowledge of SQL, software’s or in database administration knowledge
• You have project management methodology knowledge
• Good practices for documentation and BPM (Business Process Modeling) skills
• You have strong control over audiences and user training
• You have the ability to work under pressure and some stress situation
• You have the knowledge about NOM’s and regulatory standards for México (Preferred)

• Learn more about
• Discover
• Learn more about

CRM & Consumer Engagement Senior InternYour role:

• Collaborating with the CRM team to define and implement CRM programs aligned with the business strategy and based on consumer’s digital and e-commerce behavior in Chile and Mexico.
• Working with the CRM team to build best in class CRM experiences that will increase brand perception, retention and loyalty.
• Implementing CRM campaigns in key commercial moments across different channels, product launches and communication strategies to engage our database, working closely with the Marketing, e-Trade and Sales teams.
• Supporting the CRM team in the localization and execution of strategic plans to recruit and engage consumers through Philips apps (Pregnancy+, Baby+ etc.).
• Working with the team in Ratings & Reviews initiatives: developing and monitoring digital and omnichannel activities to improve key performance indicators (KPIs) across Personal Health categories, including Beauty, Male Grooming, and Mother & Child Care.
• Preparing analytic reports to assess campaign performance and identify actionable insights for higher consumer engagement and sales conversion.
• Conducting social listening to monitor consumer behavior and market trends, sharing relevant findings with Marketing teams to drive continuous improvement across categories.
• Collaborating closely with LATAM and international teams to align strategic actions that will have an impact on business and targets.

(4 x bullets max)
Active student status/enrollment at the University

Communication skills

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .

Ensures correct execution of the Accounts Payable process in accordance to the process charter. Monitors and coordinates the execution of the entire Purchase to Pay (P2P) process
Your role:

• Responsible for execution of basic relevant purchase to pay (P2P) processes within their assigned scope in compliance with directives and in an effective way.

• Responsible that basic activities are properly and timely executed.

• Validate invoices according to billing specification.

• Collaborating with Infosys

• Actively work with Infosys and Team Lead/PTP Manager to understand basic risks in the PTP processes and put in place mitigation actions to address those risks

• Reviews and improves pro-actively with the Team Lead/PTP Manager on the basic service delivery of the owned processes

• Initiate and support standardization, simplification and operational excellence in P2P

• Ensures standard work compliance and assures documentation (WI) for all the activities performed for the ORUS with clear output KPIs defined for the work done

Major Challenges:

• Understand business

• Relationship management with internal and external customers

• Conflict management to ensure company interest

• Retain knowledge

• Work under pressure

• Capability to work for different markets including but not limited to GRC, Japan, APAC and India

You're the right fit if:

• 5-8 years’ relevant working experience in MNC

• Flexibility and problem solving skills

• Initiative, motivation and ability to work independently

• Excellent communication skills, with the ability to liaise with a variety of stakeholders.

• Strong negotiation and relationship building skills, excellent conflict management skills.

• Good command of English, both oral and written.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .