דרושים Marketing Operations Specialist ב-Philips ב-מלזיה

You are responsible for

As a Clinical Specialist, you will be responsible for developing and executing instruction programs for users to maximize their independence in operating the system and functions. You will customize the system to meet the specific needs of users, working closely with project and account management to maximize performance. Additionally, you will handle trial installations, monitor system usage, solve operational issues, and adapt systems based on user feedback. This role also involves conducting demonstrations and presentations to boost sales, staying updated with product developments, and contributing to the development of new functionalities or improved system settings.

Sales support

• Assess customer training and education needs.
• Plan learning activities based on customer needs.
• Perform configuration of hospital patient monitoring products and solutions.
• Deliver customer training and provide go-live support.
• Provide services in accordance with the scope of the engagement.
• Apply adult learning principles in training and education delivery.
• Utilize various learning methods and authorized training tools.
• Maintain records in accordance with established procedures.
• Work with the installation team to ensure the clinical accuracy of installed systems.
• Demonstrate knowledge and clinical competence with patient monitoring products and solutions.
• Understand clinical workflow within the area of practice.
• Provide pre-sales clinical and application expertise for the sales team.
• Stay current on product, services, IT, and industry trends to offer best-in-class education for customers.

Required Skills and Qualifications

• Degree-level education or equivalent.
• In-depth knowledge and experience with Philips patient monitoring products in the clinical environment.
• At least 5 years of experience in the clinical and/or medical informatics field.
• Excellent communication and interpersonal skill
• Excellent organizational and time management skills.

Preferred Experience

• Experience in providing post-sales clinical application training to end-users, technicians, and operators.
• Experience in providing pre-sales support through product demonstrations, seminars, and trade shows.
• Ability to work as part of an account team to meet modality results according to account plans and targets.
• Experience in retraining hospital staff on new product releases, upgrades, or changes in operating procedures.
• Ability to provide applications reports on the completion of all application visits.
• Experience conducting regular visits to customers to obtain feedback on training delivery and customer satisfaction.
• A willingness to support application training in the region as required.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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Key Responsibilities:

• Manage and maintain effective communication with customers in relation to logged service requests.
• Manage effective communication with internal and external cross functional teams.
• Effectively utilize service tools for the logging, triage and classification of cases in line with published work instructions, leading to resolution – remotely or onsite.
• Monitoring of cases to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved
• Negotiating and prioritizing case load with the Service Delivery Manager and/or the support team members.
• Work on root cause analysis of the incident when needed and work with Problem management team or Subject Matter Expert for further analysis.
• Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types
• Participate in weekly rotating on-call responsibilities, providing 24/7 coverage.
• Work with team to perform preventive maintenance.
• Participate and contribute in cross functional team as an active team member
• Scoping, designing, building, deploying and/or integrating solutions · Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing ·
• Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution · Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment.
• Documentation of solutions to ensure support teams and other consultants can participate in support and onward development ·
• Practices strong configuration management and version control · Execute activities as described in the Philips Excellence Process Framework
• Manage and maintain effective communication with customers in relation to logged service requests and project deployment.
• Mentors and trains customers to maintain their systems · Is a customer advocate and leverages insights to drive product decisions.
• Participate and contribute in cross functional team as an active team member. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects ·
• Manage effective communication with internal and external cross functional teams.
• Effectively utilize service and project management tools for the logging, triage and classification of cases and time worked against a project in line with published work instructions, leading to resolution – remotely or onsite.
• Resolve technical issues and offer proactive technical support ·
• Monitoring of cases that has been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved.
• Meeting project milestones and timelines for tasks / activities that has been assigned.
• Negotiating and prioritizing, timelines, case load with various internal stakeholders and/or the support teams.
• Work on root cause analysis of the incident when needed and work with Problem management team for further analysis.
• Undertaking analysis of cases to identify recurring incidents that could be potentially due to quality of deployment during the project phase and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types
• Participate project deployment and associated activities which may require working beyond business hours.
• Work with the technical support team to optimize existing install bases with learnings from deployments

To succeed in this role, you’ll need a customer-first attitude and the following:

• Relevant degree in computer science or related technology with a minimum of5 years overall experience with 3+ years hands-on experience supporting different customer
• Windows Server Administration experience preferred
• Knowledge Oracle database, VMware, Hyper-V, Windows Server application and Network technologies preferred
• Awareness of or Familiarity with Radiological workflow, including DICOM, HL7 etc., preferred but not mandatory.
• Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution
• Proven ability to solve problems systematically and effectively, ensures high customer satisfaction
• Self-driven, independent, humble and team spirited with learning aptitude.
• Exhibits leadership through personal responsibility, accountability and teamwork.
• Able to write client-side scripts like PowerShell, batch etc.

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You will be reporting to the Marketing Operations and Planning Leader for APAC based in Australia.

Key duties include:

• Ensuring the brand communication through enforcing brand guidelines and policy in conference, partnerships, promotions and creative collateral.
• Managing conferences, sponsorships, all educational courses ensuring business objectives are met and delivered on time.
• Coordinating marketing budgets, process payments, reconcile budgets, tracking yearly expenditure vs. budgets.
• Taking ownership of digital marketing components for the team- creating landing pages for events and product launches and other campaigns, constructing digital newsletters, monitoring and amendment of Philips websites and ensuring all content is relevant and up to date.
• Supporting the commercial team with ad-hoc marketing related projects, and all associated operational duties.

About you:

• Bachelor’s degree in marketing or equivalent
• 5-up years’ experience in marketing communications, digital marketing, and/or events management role, working within a B2B environment
• Healthcare background is preferred (Pharmaceutical or Medical devices) is highly required
• Knowledge of Malaysian regulatory process is highly preferred
• Channel partner management experience/exposure
• Strong stakeholder management experience
• A proactive and action orientated approach with the ability to roll out pre-developed strategies in a timely manner
• A creative mindset with the ability to deliver high quality marketing collateral
• Highly developed verbal and written communication skills
• Demonstrable organization skills with the ability to manage multiple stakeholder projects and operational activities

Our Offer:

We offer a competitive salary, on-going training and development opportunities, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

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E-Trade Marketing Manager, Personal Health Singapore & Malaysia

Your Role:

• Acts as single point of contact of campaign performance manager for the e-commerce marketplaces.
• Responsible for the collectively set of sell out targets on e-commerce marketplaces in coordination with EKAM & track continuously to achieve the same.
• Coordinate with all relevant stakeholders to align the on-platform media ecosystem and ensure target are defined, appropriate, and in line with overall KPI’s.
• Find new opportunities to grow revenue and sales – Hands-on experience in marketplace portal management (If Amazon then for Amazon In, Vendor Central, Amazon Pi, AMS).
• Analyze data, trends, performance and leverage your understanding of marketing and the platform’s ad solutions (e.g. If Amazon then -Amazon Search, Amazon Display, Amazon DSP & remarketing) to create holistic marketing strategies for Philips by working with senior decision-makers - Internal Stakeholders & External Stake holders - Business, Marketing & Insights and drive return on ad spends for all campaigns executed.
• Monitor Online Excellence (OLE) on creatives and shopper CDJ optimization across key eCommerce retailer / marketplaces / D2C and initiate product content adaptions & optimizations in close collaboration with relevant marketing, Q&R and digital teams (including Product detail pages and Brand Stores).
• Support local initiated campaigns with deployment, landing page(s) and retailer (EComm Marketplace) channel specific activation.
• Drive analytics to support fact-based decision marketing processes, ongoing optimization, and ROI modeling.
• Collaborate with cross functional teams
  • Digital & Media team to ensure full ecosystem synergies.
  • EKAM to ensure availability and customer matrix optimization.
  • Content lead to ensure assets consistency in presenting our brand.
• Financial reconciliation with internal & external stakeholders.
• Drive R&R excellence on Platforms.
• Brief and co-ordinate relevant external agencies.

You're the right fit if:

• Bachelor's or Master's or Comparable practical experience.
• Digital Mindset.
• Platform skills for the relevant marketplace.
• Action Oriented and data-driven, clearly define decision-making process, use data-driven insights and seek inputs from diverse and inclusive sets of stakeholders.

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You are responsible for:

• Defining and controlling the implementation of the business policy, pricing strategy and product/modality to be sold by the BU in the region, according to established guidelines.
• Providing product knowledge and clinical/technical expertise to support the sales team and channel partners in driving business and closing deals across accounts.
• Participate and oversee business policies, pricing strategies, and product offerings for the region based on guidelines.
• Collaborating with the sales team, the Sales Specialist informs and advises customers on new technologies, product configurations, and upgrades, while addressing complaints and inquiries to boost customer satisfaction and support sales goals.
• Supporting the sales team with customer presentations focused on clinical and technical value. Understanding competitive positioning and marketing strategy, and helping with tender strategy and quotations.
• Assisting Account and District Managers in meeting business goals and validating product forecasts.
• Collaborating with Marketing on sales tools, pricing, and competitive threats to better support Specialists and the business unit.
• Providing accurate monthly business forecasts through lead and opportunity management. Monitoring industry competition and trends, giving feedback to sales and marketing with ideas to expand product offerings.
• Driving continuous improvements using LEAN methods.

To succeed in this role, you should have the following skills and experience:

• Bachelor's Degree in Radiology Technology or the equivalent
• At least 3 - 5 years of experience in product management and marketing in the medical industry preferred
• At least 3 – 5 years experiences in radiography/clinical field or experience working as Radiology Technologist for CT/ MRI are required
• Good presentation, communication and follow up skills
• Strategic business acumen and strong customer focus;
• Highly Motivated with Strong Negotiation skills
• Strong understanding of the market and should be autonomous
• Proven ability to work effectively within a team-selling environment

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Your role:

• Performs software testing (manual or automation) throughout the whole development cycle of product ensuring built-in quality.
• Thoroughly understand and review the business/software requirements and provide feedback
• Write Test Plan, Protocols and Reports by following GDPs
• Execute test cases and raise the defects found in Azure DevOps
• Work in a SAFE agile team to deliver quick and quality SW deliverables.
• Work with a “first time right” mindset to bring in quality in each step of the way.

You're the right fit if:

• You have a Bachelor’s Degree in Engineering, Computer Science or equivalent work experience
• 4+ years of working experience as a Software Test Engineer, preferably in product-based organization
• Experience inMobile App Manual testing (Android+iOS)
• Experience in REST APIs testing
• Experience in writing Test Plan, Protocols and Reports

Following experiences are nice to have but not mandatory

• Experience in UI Automation using selenium in C# or java is a plus
• ISTQB Foundation® Certification
• REST API’s automation using SoupUI
• Medical devices or solutions knowledge
• Highly regulated industry experience
• Agile and traditional frameworks for software development
• SAFE certification is a plus

This role is an office-based role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .

Your role:

• Leads the vision and development of marketing strategies and plans by aligning overall marketing efforts, ensuring end-to-end marketing is effectively implemented, and aligning team competencies and capabilities with strategic needs.
• Fosters a consumer and customer centric culture across the whole enterprise, leveraging internal and external expertise to generate data-driven insights to foster stronger innovation and engagement
• Guides the development and implementation of the marketing strategy across touchpoints, covering media, digital roadmaps, CRM strategies, online experience, while facilitating digital transformation across businesses and markets.
• Establishes clear objectives, strategies, initiatives, and metrics to reach overall business goals, and oversees complex marketing programs to build Marketing function capabilities across JAPAC.
• Cultivates engagement and advocacy by enabling District Marketing Leaders in brand-led and digital communities, organizing and leading events, facilitating audience forums, collaborating with executive boards and site visits, and sharing best practices related to brand asset creation.
• Oversees the delivery of an exceptional end-to-end consumer experience by equipping businesses, fostering marketing excellence, and directing strategic decisions on creative content, and touchpoint standards for owned and partner properties.
• Enables District Marketing Leaders on budget planning, forecasting, and P&L management to optimize profitability and enhance financial performance.
• Oversees consumer care and call centers, ensuring compliance with QMS and brand standards.
• Drives marketing capabilities enhancement across the functions by partnering with Marketing CoE

You're the right fit if:

• Preferably 10+ years of experience into the Marketing function of a large conglomerate.
• Experience in driving Marketing efforts across multiple countries
• ​Proficiency in budget planning, P&L Management, Marketing expertise and Digital transformation.
• Preferably a master's degree in - Marketing, Communication, Sales, Business Administration or equivalent.