Field Service Engineer jobs at Philips in Italy, Milan

Service Sales is a key focus area and a strategic lever for Enterprise Informatics in this next growth phase.

A dedicated and focused Service Sales Organization is being created for Europe to achieve an annual growth of 10-15% in the next 5 years.

Your role:

• Develop and execute a strategic and tactical sales plan to exceed financial targets that include sales of: Multivendor Agreements, Warranty Conversions, Billable Conversions, Contract Renewals, and Point of Sale (POS) interventions in collaboration with account sales teams

• Own identified Accounts to help drive service contract renewals/upsells by engaging directly with customers

• Sustain existing business and drive profitable new business that exceeds territory sales targets in the area of services

• Use effective management, prospecting and qualifying activities to communicate business direction

• Maintain relationships with account sales teams to ensure timely, accurate, and prompt forecast submissions

• Prepare and deliver accurate business forecasting monthly via accurate lead and opportunity management

• Monitor competition and changes in the industry in the respective domain

• Provide effective feedback to the sales and marketing organizations that include suggestions for expanding product and service offerings

• Drives continuous improvements applying LEAN

You're the right fit if:

• University Degree and 1-5 years of related experience
• Exposure to Healthcare domain and Healthcare IT
• Expertise in Data Analytics and AI to derive sales insights
• Consultative selling skills and direct exposure to customers
• Funnel Management
• Opportunity Management
• Collaborate, Build Networks, Persuade
• Plan and Align
• Able to drive continuous improvement via LEAN

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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North-West Italy, main focus in Lombardia.Your role:

• Build credibility and trust with customers by conducting pro-active customer visits.
• Provide appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues.
• Demonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process.
• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times. Understand customer's business and competitive environment.
• Manage company assets effectively in accordance with established Philips processes and guidelines including labour time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, business expenditures, etc.
• Must be qualified and perform work in at least one modality, but may be asked to become qualified in and perform work in multiple modalities. Maintains knowledge of technical advances and current industry trends, seeking out formal and informal training opportunities.
• Independently resolve equipment and customer issues.

You're the right fit if you have:

• BA Degree orHigh school graduate or vocational certification in electronics, biomedical equipmentservicing/engineeringor equivalent combination of education and experience in the electronics industry, preferably in a Health Tec environment.
• Experience in technical service environment, ideally in the biomedical segment.
• Understand and apply electronic, mechanical, and networking theory to install, diagnose and repair equipment including knowledge and use of all necessary tools and test equipment.
• Strong organizational skills, self-disciplined and the ability to work independently.
• Ability to effectively operate in a team driven environment to achieve assigned goals and objectives.
• Ability to adapt to changing work requirements in a complex, fast-paced environment.
• Oral and written communication skillsin English in addition to Italian as local language.

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