דרושים ב-Philips ב-Colombia, Bogota Capital District - Municipality

• Provides advanced first line Remote technical support to customers, communicates solutions or actions, acting in accordance with our regulatory guidelines.

• Receives & registers requests or problems coming in from all media channels.

• Accurately documents service records inclusive of diagnostics, resolution & Test procedures, & Case status using the Service management system.

• Taking ownership of the customer’s case in an ambassador role, ensuring where required the correct knowledge & diagnostics are captured to allow for First Time Right when the Field engineer attends site.

• Acts as escalation Initiator on Customer service escalations, and provides a clear escalation description of steps taken forresolution/troubleshootingduring normal service delivery process steps.

• Acts on Complaints (safety / non safety related) or feedback, following agreed processes to ensure that information is captured accurately as possible, to allow for timely follow up

• incident resolution and Ticket management

• Experience with RIS and PACS

• Technical Skills on OS (windows Server 2008-2019)

• Basic networking understanding (VLAN, Load Balancer, Switches)

• Es necesario residir en Bogotá.

• Es necessario tenerCopnia.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

Clinical Sales Specialist- MRI

Clinical expert on product, who supports Account Managers in driving overall business and product deal support by providing clinical and technical product (modality) expertise on the product / modality across the accounts.

Your role:

• Working together with AMs, Sales Specialist informs and recommends customers the latest technological innovations developed and their associated configurations, including the possible upgrades of the installed base, attending the complaints and inquiries made, in order to obtain a higher level of customer satisfaction and contribute to achieve the sales targets.
• Assists AMs with customer presentations specifically focused on the clinical and technical components of the value proposition. Understand and address competitive positioning and marketing strategy of respective product / modality, and supports where needed in identification of the tender strategy and quotation
• Supports the Account managers and District Managers in the achievement of business goals including balanced selling and BG/BIU AOP attainment and validating product forecasts.
• Partners with Marketing to with input on sales tools, pricing issues and competitive threats which enable Marketing to best support the Specialists and provide input to the BG/BIU
• Prepares and delivers accurate business forecasting on a monthly via accurate lead and opportunity management
• Monitor competition and changes in the industry and provides effective feedback to the sales and marketing organizations that include suggestions for expanding product offerings.

You're the right fit if:

• You have acquired a 6+ years of clinical experience focused on Magnetic Resonance.
• Your skills include advanced English level, customer first approach, effective communication, negotiation, results oriented, business acumen, leadership and collaboration.
• You hold a bachelor's degree in Radiology, Biomedicine, or related areas.
• Availability to travel to other cities/states in the assigned region.

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .

Job Summary:

As an Install-basedAccount manager, you will be responsible for driving product growth by delivering our install-based client with new licenses, maintenance, products or improved business contracts, specially in radiology informatics and clinical informatics.
Your role:

• Collaborate with Sales specialists and Sales Executives to support clients with install based informatics systems in order to provide updates or new products.
• Deliver product demonstrations and support in-depth conversations with prospective customers to demonstrate product value proposition.
• Advise customers on optimal product configuration to support their underlying needs through knowledge of clinical processing, radiology workflow and radiology post-processing processes.

You're the right fit if:

• If you have an academic background in Biomed, Sales Management, International Business or similar academic background.
• +3 years of experience on informatics sales with strategic account management, inside sales or equivalent experience of academic and professional experience.
• Advanced knowledge of the English language.
• Open to 50%-60% travel between nationwide.
• Can be based in Bogota or Medellín

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .

Intern CommercialYour role:

• Expedite the preparation of service proposals.

• Generate documents and contractsin advanceto allow clients sufficient time for evaluation.

• Support the commercial service team forColombia and Puerto Rico (PRICO).

• Assist inpayment management and contract follow-ups.

• Ensure the contract is completed on time, from theproposal stage to final signature.

You're the right fit if:

• Business Administration, Finance, International Business, or related fields.

• Strong skills indocument management and organization.

• Proactivity and teamwork abilities.

• Proficiency in office tools (Excel, Word, etc.).

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.Indicate if this role is an office/field/onsite role.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion .