דרושים Senior Communications Manager Paypal World ב-Paypal ב-Singapore, Singapore

Essential Responsibilities:

• Lead functional projects and programs to optimize operational processes.
• Identify issues and recommend best practices for process improvements.
• Partner with various departments to understand business trends.
• Drive business or process improvements within the function.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a point of contact or liaison between business leadership, staff, and other key partners.
• Promote transparent reporting and foster a culture of data-driven decision-making by defining key metrics and evaluating progress.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Preferred Qualification:

• Experience in developing and implementing policies and operating rules governing partnerships
• Strong and proven understanding of cross-border payments landscape, including latest market and regulatory trends, and understanding of how cross-border payment infrastructures operate
• Bachelor’s degree
• Demonstrated career progression with increasing responsibility over time
• Excellent communication and stakeholder management skills, with the ability to collaborate cross-functionally and with a range of internal/external stakeholders
• Strategic and critical thinker with the ability to work in a fast-paced environment to driveproblem-solving

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Collaborate internally to influence process quality and efficiency.
• Determine appropriate actions and consider alternative solutions.
• Acquire, manage, and expand relationships with small and medium-sized merchants.
• Use analytical skills and judgment to recommend best solutions.
• Influence through defined processes and procedures.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities

• Drive sales growth and retention: Own a portfolio of high-value SMB accounts in Korea, ensuring consistent revenue growth, merchant satisfaction, and share of checkout expansion.
• Own the pipeline: Build and manage a robust pipeline through proactive outreach, upsell and cross-sell opportunities, and win-back initiatives.
• Execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.
• Is accountable for Merchant account and assist to manage relationships, positing themselves as a trusted advisor
• Support the negotiation and management of commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
• Drive revenue retention.
• Maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions.
• Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.
• Drive the execution of the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success.
• Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.
• Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
• Drive merchant retention, including churn mitigation / negotiation, and renewal processes
• Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.
• Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
• Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
• Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
• Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals.
• Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.

Requirements

• A Bachelor's degree and 3+ years’ experience in Account Management, B2B Sales, or Customer Success — ideally in fintech, payments, or digital commerce
• Proven record of meeting or exceeding sales and growth targets .
• Fluent in Korean and English , with the ability to influence and build rapport across all levels of a client organization.
• Skilled in consultative, solution-based selling — able to translate data and insights into compelling commercial opportunities.
• Strong negotiation and closing skills , with a focus on long-term partnership value.
• Commercially sharp with an analytical mindset and proficiency in Salesforce , CRM tools, and performance dashboards.
• Resilient, agile, and self-motivated — comfortable managing multiple priorities in a fast-paced, target-driven environment .
• Passion for technology, digital payments, and helping SMBs scale globally .
• Role can be located in either Singapore or Korea

Travel Percent:

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Our Benefits:

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Any general requests for consideration of your skills, please.

Essential Responsibilities:

• Lead complex projects related to internal controls and risk management.
• Resolve complex problems by applying specialized knowledge in internal controls.
• Develop methods and procedures for new assignments to improve internal control processes.
• Collaborate with cross-functional teams to implement best practices in internal controls.
• Analyze current business trends to inform internal control strategies and improvements.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Key Responsibilities

• Responsible for leading the execution of risk management activities within each their Operational Unit
• Perform and refresh risk assessment including risk identification, documentation, rating & control evaluation
• Create and maintain risk and control inventories including Capabilities, Products, Processes, Legal Entity, Risks, and Controls
• Provide guidance into First Line execution of Process Assurance Monitoring and analyze results for risks to the business
• Drive execution of incident, complaint, and RCP remediation
• Maintenance of Governance, Risk, Compliance (GRC) tool data for areas of responsibility
• Ensure Third Party assessments completed timely, and obligations are being met
• Support business needs surrounding documentation (e.g., Work Instructions)
• Review and derive insights from key risk metrics for their business area, interpreting the data provided through dashboards and reporting (such as reg exams, complaints, incidents, etc.)
• Provide assertions on risk exposure and articulate and present escalated risks to management
• Maintain strong understanding of key risk management principles and PayPal products and services within area of responsibility
• Represent business line in first line risk forums
• Represent the company in regulator examination reviews

Optimal Profile

Experience:

• Bachelor’s degree or equivalent
• 8+ years of Audit, Risk, Compliance, Regulatory, banking, or similar experience
• 5+ years of management experience
• Experience in managing risks, controls, and/or compliance obligations, preferably in the financial industry including managing or supporting the following:
  • The identification, assessment, control, and response to risks;
  • Execution of risk response plans, including the development, prioritization, and communication of;
  • Driving adherence to risk and compliance policies and procedures;
  • Monitoring key risks and identifying emerging risks; and
• Navigating within a three lines of defense model to address risk matters
• Experience in control and/or process design
• Track record of driving action to support business results

Capabilities:

• Possess the credibility and reputation to achieve effective working relationships with senior executives across the organized and in a matrixed organization
• Ability to provide risk expertise through a practical, business lens
• Strong understanding of the nuance and risk interaction between product, jurisdiction, and function
• Ability to solve unique and high complexity problems that have a broad impact on business
• Ability to explain highly complex, difficult and/or sensitive information
• Ability to expertly gain buy-in and collaboration from stakeholders both inside and outside of the organization
• Strong project management skills
• Proven ability to multitask effortlessly and manage competing priorities under demanding deadlines
• Demonstrated ability to learn quickly, manage projects and drive/achieve results.
• Strong computer knowledge; excellent MS Word, Excel, Visio, and PowerPoint skills.
• Superior verbal and written communication skills
• Fluency in Mandarin Preferred as this role will cover China market
• Demonstrates strong and effective collaboration skills and ability to operate comfortably within a complex cultural, global environment

Behaviors:

• Operate with strong integrity with the ability to handle projects of a sensitive and confidential nature
• Demonstrates a natural curiosity to understand root cause
• Possess sound judgment, flexibility, and nimbleness in changing courses and solving problems swiftly
• Deep, established credibility with the business to understand and communicate risks generated and impacting the business
• Demonstrates strong understanding of, and educates others in, the organization’s strategic direction and objectives in order to articulate and embed the role of risk in enabling strategy
• Regarded as an effective coach and mentor

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Develops strategic engagement plans that anticipate client needs and enhance satisfaction. Facilitates workshops or training sessions to deepen client relationships.
• Creates and implements communication strategies that promote clarity and engagement. Provides coaching to peers on effective communication techniques.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Acts as a subject matter expert, guiding clients on advanced product applications and troubleshooting complex issues. Shares knowledge with team members.
• Leads discussions on market trends that impact client strategies, offering proactive advice to help clients adapt to changes.
• Designs and implements comprehensive solutions that address complex client challenges, ensuring alignment with overall account strategies.
• Oversees resolution processes for high-impact client issues, ensuring thorough communication and follow-up with stakeholders.
• Develops systems to track and analyze client interactions, identifying patterns that inform proactive service interventions.
• Builds strong relationships with key clients, ensuring their voices are represented in organizational decisions and strategy.
• Analyzes feedback trends to identify areas for improvement and collaborates with cross-functional teams to implement changes based on merchant insights, enhancing overall service delivery.
• Proactively seeks and proposes tailored growth opportunities based on merchant needs and business goals, using data and insights to support recommendations.
• Develops and executes initiatives aimed at increasing merchant satisfaction, such as loyalty programs or customized service offerings, measuring their effectiveness through metrics.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• Provide administrative support to Sales Teams during the onboarding process.
• Drive merchant growth and retention, either independently or in collaboration with assigned sales partners and integration teams, through referrals or triggered engagements.
• Support an "Onboarding Lite" functionality, delivering reactive support for a large volume of merchants.
• Expand product penetration by recommending solutions tailored to a merchant's business model, industry, and unique circumstances, fostering loyalty and long-term relationships.
• Ensure high-quality merchant integration to maintain competitive parity, increase market share, and boost conversion rates.
• 7+ years relevant experience.
• Expertise in PayPal and Braintree products and processes is a plus.
• Strong solution-based engagement and relationship management skills is a must.
• Exceptional stakeholder management and project leadership capabilities.
• Results-oriented with a focus on meeting and exceeding financial and customer satisfaction goals.
• Excellent communication skills. This position supports enterprise clients based in markets across APAC, including Japan. Therefore, fluency in English and Japanese is essential.
• Ability to adapt in a fast-paced environment with competing priorities, adjusting focus as organizational needs evolve.
• Proven team player with a demonstrated ability to work across cross-functional teams.
• Ability to work independently in both queue-based and non-queue-based environments.
• Strong proficiency with PC and internet-based applications.
• Experience utilizing tools like Salesforce and LinkedIn to build effective customer contact strategies.
• Experience inPayments (Credit Card, Banking, Online, Offline) or eCommerce comprehensive knowledge is highly valued

Belonging at PayPal:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Manages multiple projects through direct reports and may directly manage individual software development projects. Ensures project delivery through supervision of costs, methods, and staffing
• Sets operational targets that impact their group and drives operational rigor around engineering KPIs such as unit test coverage, uptime/resiliency targets, execution velocity
• Responsible for the delivery of projects and continuous improvement that impact up to three domains
• Leads the effort in resolving highly complex or unique technical situations that impact business success or addresses future concepts, products, or technologies
• Creates the roadmap for multiple scrum teams. Responsible for turning a high-level operational strategy into a well-defined resourcing plan
• Demonstrates perseverance in pursuing difficult, complex, or ambiguous goals or problems, applying advanced analytical thought and judgment.
• Collaborates with direct team, managers in org, stakeholders, managers in other orgs and business stakeholders

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• Experience leading others

• Essential Responsibilities:

  • Lead complex data engineering projects, ensuring they meet business objectives and deliver actionable insights.
  • Develop advanced data architectures and pipelines to analyze large datasets and solve complex business problems.
  • Collaborate with senior leadership to identify data-driven opportunities for business growth and efficiency.
  • Implement best practices for data management, analysis, and visualization.
  • Ensure data governance and compliance with relevant regulations and standards.
  • Provide mentorship and technical guidance to the data engineering team.

  Expected Qualifications:

  • Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.
  • Previous management experience
• Additional Responsibilities & Preferred Qualifications
  • Bachelor/Master’s degree in Compter Science/Engineering or equivalent
  • 10+ years experience in bigdata technology with hands on experience on Hadoop/Spark/Airflow /Hive/HBase related and good understanding on ETL, scheduling and data modeling
  • Rich experience with data warehousing architecture, data modeling best practices, data quality mechanism and data governance process
  • Excellent communication skills, proficient in written and oral English
  • Strong leadership with 5+ years of data engineering team management experience

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Lead complex communication projects and campaigns, ensuring alignment with business objectives.
• Develop and execute advanced communication strategies to enhance brand visibility and reputation.
• Collaborate with senior leadership to identify communication opportunities and challenges.
• Implement best practices for communication management and reporting.
• Ensure compliance with relevant regulations and standards in all communication efforts.
• Provide mentorship and technical guidance to the communications team.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Collaborate internally to influence the quality and efficiency of entity management processes and programs.
• Determine appropriate actions outside of defined processes while considering alternative solutions.
• Oversee team performance and prioritize work to ensure effective project execution.
• Provide insights on best practices in corporate governance and legal compliance.
• Assist in maintaining accurate records and documentation for all legal entities and subsidiaries.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Job Description

Responsibilities:

• Provide Analytical reviews on SLA performance in line with operational expectations

• Analyze and rationalize complex data sets to support updates on the health of the Affiliate Services Program

• Collaborate with internal stakeholders across all Functional Areas to monitor group and third-party outsourced service provider relationships, driving resolution and timely closure of non-performance issues against agreed Service Level Agreements (SLAs), and present timely status updates to senior management.

• Maintain the Outsourcing Lifecycle via online solutions including administration task within the solution (ServiceNow)

• Operationalize Affiliate Services processes for newly licensed / regulated entities globally with respect to Outsourcing obligations

• Ensure all Affiliate Services documentation meets regulatory and policy requirements and drive digitization efforts

• Support key stakeholder in PayPal entities receiving services and assist with the collation and reporting of any data, queries or remediation efforts relating to the services provided

• Drive continuous improvement in the monitoring processes required to meet business or regulatory needs

• Maintain outsourcing chain documentation and central repository of agreements

• Undertake ad-hoc projects as assigned, such as framework and operational improvements, strengthening of internal controls, streamlining reports and processes

Key Contacts:

• Functional and Regional Risk and Compliance Communities

• Global Entity Management leadership

• Audit

• Legal

• Key stakeholders across all Global Functional Area groups

Qualifications/Experience/Skills/Competencies

Essential:

• Analytical skills

• Technical skills

• Communication skills

• Project management

• Change management

• Integrity and high personal and professional standards

• Demonstrated ability to build and maintain relationships with key stakeholders, including strengths in influencing, conflict management, and negotiation

• Ability to communicate complexity in a simple and clear manner

• Ability to take ownership of outcomes and the ability to work with diverse teams to confront issues and drive performance

• Ability to use initiative and be proactive in addressing and resolving issues

• Financial industry and/or regulatory knowledge and experience

• Demonstrated ability to learn and adapt quickly

Desirable:

• PowerBI and Advanced Microsoft Excel experience

• Hands on experience with regulatory projects (gap assessments, planning and implementation)

• Project Management experience

• Experience with business administration and/or business law

• Subject matter knowledge across multiple PayPal functional areas / disciplines

Our Benefits:

Any general requests for consideration of your skills, please