דרושים Sr Specialist Customer Success Mgt ב-Paypal ב-Japan, Urayasu

Essential Responsibilities:

• Partner with PayPal business leaders and wider PayPal finance organization on accounting and reporting matters
• Drive accounting support within finance transformation work programs and other process enhancements
• Provide accounting expertise and leadership to finance and business organizations
• Consult with business partners regularly to ensure awareness of significant transactions and potential accounting impact

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Month End: This role has overall responsibility for the timely completion and review of the end-to-end month and quarter end close processes including tasks such as:

• Close monitoring of all entries into the GL regardless of where the entries are booked, including oversight of GL team entries such as cost-plus, intercompany charges and tax accruals
• Prepare for review of the Regional Controller, accurate and timely monthly insight into P&L, Balance sheet & Cash flow, including monthly variance analysis.
• Review balance sheet reconciliations performed in shared service centre, investigate and drive open items to closure
• Supervision of outsourced AP process and management of local business activities to support the process in compliance with approved policies and procedures with a focus on enhancing controls

Statutory Reporting and Audit: This role has overall responsibility for ensuring the Annual audit and statutory accounts are prepared and submitted within statutory timeframes including tasks such as:

• Prepare annual statutory accounts within statutory deadlines
• Preparation of quarterly Statutory Board reports
• Understand new accounting standards and document any impacts to accounting treatment
• Manage year-end audit process ensuring timely completion

Tax: this role provides the local tax requirements for PP Japan

• Prepare annual tax returns and JCT returns

Ad hoc responsibilities:

• Partner with PayPal business leaders and wider PayPal finance organization on accounting and reporting matters
• Support business in new product implementation from an accounting and control perspective
• Review business processes to improve/strengthen internal controls and track remediation of control deficiencies
• Support the local Finance team in a variety of ad hoc projects and tasks as required

Requirements:

• Seasoned finance professional with over 8 years of experience, including statutory reporting and audit responsibilities, ideally with a Big 4 background.
• Holds an accounting or business degree and relevant accounting qualifications for at least 5 years.
• Bilingual in Japanese and English, with strong attention to detail and excellent organizational skills.
• Experienced in SAP, SAP BW, Excel, and PowerPoint.
• Strong communicator with a collaborative mindset and a passion for ecommerce, capable of building trusted relationships with international finance stakeholders.
• Proven track record in financial services, technology, or other fast-paced commercial environments.
• Brings valuable experience from globally listed matrix organizations and regulated entities.
• Deep expertise in Japanese accounting standards and US GAAP differences.
• Proven ability to manage multiple tasks independently and within teams, thriving in fast-paced, autonomous environments.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Lead complex projects and initiatives that drive process improvements and business growth.
• Resolve complex problems by applying deep functional expertise and innovative solutions.
• Determine methods and procedures for new or special assignments within the sales function.
• Collaborate with global teams to implement best practices and drive consistency.
• Analyze business trends to inform strategic decisions and optimize sales processes.

Minimum Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

This person will have a good understanding of the SMB landscape in Japan. Candidate will be managing both Inside Sales organization and the SMB account managers. They will have to work effectively with cross-functional teams to support SMB segment growth objectives and provide world class support to our most valuable SMB customers. We are seeking an experienced Sales Leader to lead both the Japan Inside Sales team and the SMB account managers. You will be required to lead recruit, coach and motivate both SMB team. You will work with various key stakeholders to develop Sales Strategy to drive the Japan Insides Sales revenue and also to focus on retention for top tier of the SMB portfolio.

You will have in-depth knowledge of and experience with the sales process, excelling at lead generation, relationship building, and closing deals. You are a quick learner with strong negotiating skills, and someone with a track record of success who can inspire the same in others. The role demands a leader with a sharp mind and the ability to coach, advise, motivate, or replace sales executive to create and maintain a high-performance sales force.

This will be a target driven role and it comes with remuneration package that includes base and lucrative commission plan.

Core responsibilities

• Managed the selling process of full suite of PayPal products and exceed revenue goals based on rolled up of sales executive target
• Developed innovative approaches to capture whitespace in the SMB segment
• Continuously develop personal leadership, hiring, and training skills while ensuring the team is usingeffective sales tactics to meet revenue objectives.
• Work with internal stakeholder to review and enhance existing sales process to help sales representatives shorten the sales cycle.
• Utilizes analytics tools and works to provide detailed analyses of sales performance for the purpose of formulating sales strategy that identify the successes, weaknesses, and opportunities to sales management.
• Working with internal stakeholders to create and execute a strategic sales plan sales strategy that identify high value prospects within Small Middle Business segment
• Understand the payment competitive landscape in Brazil to build a strong pipeline and lead generation.
• Builds strong relationships with the external partners and consumers and interacts with them to promote the PayPal brand and play an active role in the Payment industry for possible partnership collaboration.

Experience and Qualifications

• Minimum 12+ years of B2B sales experience, successfully selling payment solutions
• Experience as a first line leader in a revenue generating environment
• Proven track record of success the sales cycle from plan to close
• Excellent communication, interpersonal, and organizational skills
• Ability to develop sales strategy and identify key prospects for pipeline building
• Pipeline management expertise, and experience with Salesforce
• Commercially savvy and ability to link up with local potential partnership to cultivate and drive commercially beneficial relationship with partners
• Growth mindset and constantly seek to look for sales opportunities in the Brazil region
• eCommerce and payment industry experience required
• Role will be based in Tokyo
• Language requirement: Japanese and English
• Degree or equivalent relevant business experience
• Individual must have experience in the payment space

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Collaborate internally to influence the quality and effectiveness of risk management processes.
• Analyze and assess risks to provide informed recommendations for mitigation strategies.
• Work outside defined processes to determine appropriate actions in complex situations.
• Serve as a subject matter resource for entry-level and developing colleagues on risk management practices and strategies
• Engage with stakeholders to communicate risk assessments and proposed solutions.

Minimum Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

• Review proposals given by thefirst-line-of-defenseteams on product/services and customer communications from regulatory risk and compliance perspectives.
• Manage day-to-day communications with regulators on regulatory filings, moderate-risk incidents and escalated customer complaints
• Craft write-ups that is well-summarized and provide reasonable amount of transparency and logical elaboration of the causes and remediation
• Serve as a subject matter resource for staff-level colleagues on risk management practices and strategies

Our Benefits:

Any general requests for consideration of your skills, please

Our Benefits:

Any general requests for consideration of your skills, please

Our Benefits:

Any general requests for consideration of your skills, please

In your-day-to-day role you will:

• Provide general (e.g., account configuration and transaction inquiries) and case (e.g., appeals request) account service

• Educate merchant on product and account operations best practice (e.g., help answer specific product questions directly or by connecting to SMEs,

• Drive continuous improvement in servicing metrics, including SLAs, ticket resolution, and operational contact volume and merchant satisfaction

• Address compliance, risk, and regulatory documentation tasks (e.g., PCI DSS compliance)

• Resolve merchantdisputes/adjudications,including process documentation and communication

• Monitor and be ultimately accountable for customer service completion on lower complexity servicing intents

• Drive issue resolution for high complexity intents in partnership with specialist teams, Internal partners include Account Managers, Customer Service, Technical Account Managers, Pricing Operations, Finance, Risk, and Site Reliability Engineering.

• Manage case reviews, provide account support and configuration, handle compliance and risk documentation

What do you need to bring:

• Minimum 4-7 years in a Customer Servicing, Merchant Servicing, Account Management or Customer Success Management role

• Full working proficiency and fluency in English and Japanese language

• Experience delivering client-focused solutions that meet customer needs

• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

• Experience in Looker, Tableau, other data visualization tool would be preferable

• Prior payments industry experience preferred

• Demonstrable ability to clearly communicate, compellingly present to, and successfully influence key stakeholders across functions

• Experience successfully navigating matrixed, cross-functional team environments

• Ability to work at pace and tenaciously pursue resolution of complex issues

• Bias towards action and desire for continues learning and development

• Bachelor’s degree or equivalent experience

Our Benefits:

Any general requests for consideration of your skills, please

Your day-to-day role you will:

• Provide general (e.g., account configuration and transaction inquiries) and case (e.g., appeals request) account service

• Educate merchant on product and account operations best practice (e.g., help answer specific product questions directly or by connecting to SMEs,

• Drive continuous improvement in servicing metrics, including SLAs, ticket resolution, and operational contact volume and merchant satisfaction

• Address compliance, risk, and regulatory documentation tasks (e.g., PCI DSS compliance)

• Resolve merchantdisputes/adjudications,including process documentation and communication

• Monitor and be ultimately accountable for customer service completion on lower complexity servicing intents

• Drive issue resolution for high complexity intents in partnership with specialist teams, Internal partners include Account Managers, Customer Service, Technical Account Managers, Pricing Operations, Finance, Risk, and Site Reliability Engineering.

• Manage case reviews, provide account support and configuration, handle compliance and risk documentation

What do you need to bring:

• Minimum 2-3 years in a Customer Servicing, Merchant Servicing, Account Management or Customer Success Management role

• Full working proficiency and fluency in English and Japanese language

• Experience delivering client-focused solutions that meet customer needs

• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)

• Experience in Looker, Tableau, other data visualization tool would be preferable

• Prior payments industry experience preferred

• Demonstrable ability to clearly communicate, compellingly present to, and successfully influence key stakeholders across functions

• Experience successfully navigating matrixed, cross-functional team environments

• Ability to work at pace and tenaciously pursue resolution of complex issues

• Bias towards action and desire for continues learning and development

• Bachelor’s degree or equivalent experience

Our Benefits:

Any general requests for consideration of your skills, please