דרושים Technical Specialist - Dlp & Saas ב-Palo Alto ב-ארהב

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Lead Design Initiatives: You'll own and deliver large, complex projects, from conception to completion. This includes leading design reviews, advocating for feature priority changes based on business context, and proactively identifying and addressing potential problems
• Enhance Our Design System: You'll contribute to and enhance our common design system modules, as well as improve our UX tools and processes, considering how they impact other collaborating teams
• Drive Product Quality: You'll go above and beyond to improve product quality, proactively working on initiatives like testing and process enhancements
• Collaborate & Influence: You'll team up with and influence peers across different teams and organizations to solve cross-functional problems. You'll also be a UX representative for QA issues and other teams, participating in design meetings for other products and networking outside your immediate area of expertise
• Mentor & Develop: You'll play a key role in mentoring and professionally developing team members at lower job levels, and may coordinate the activities of other designers
• Innovate & Solve: You'll work on complex and often vague problems in the security world, requiring in-depth evaluation and creative application of methods to find solutions. You'll identify problems or opportunities and develop innovative solutions
• Present & Share Knowledge: You'll utilize your excellent presentation skills, often sought out by other teams for tech talks, and share your highly respected skills and knowledge
• Contribute to Hiring: You'll be actively involved in interviews to assess design candidates

Your Experience

• 8+ years of experience in UX design in enterprise products, with a significant portion in a lead or principal role, demonstrating the ability to own and deliver large, complex projects from conception to completion. Proficiency in industry-standard design and prototyping tools
• Exceptional ability to translate complex requirements, user needs, and research insights into clear, intuitive designs, effectively communicating them to diverse stakeholders from engineers to SVPs
• Proven success navigating complex enterprise environments and leading outcome-driven design initiatives that lead to complex interactions, large-scale navigation and information architecture decisions
• ​​Lead design reviews, advocate for feature priority changes based on business context, and proactively identify and address potential problems at a strategic level
• A collaborative, thoughtful approach, comfortable operating autonomously while also mentoring and enabling others

We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $133000/YR - $215500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns, where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners

• Provide configurations, troubleshooting, and best practices to customers

• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner

• Provide fault isolation and root cause analysis for technical issues

• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base

• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.

• Travel to customer sites in the event of a critical situation to expedite resolution as required

• Provide on-call support 24x7 on an as-needed basis

Your Experience

• Communication: Excellent written and verbal communication skills.

• Technical Support: Previous experience in a technical support environment is advantageous, along with strong exposure to support roles and working with large global customers, partners, and internal teams (such as DevOps, Engineering, QA, and Product managers).

• Scheduling: Willing to work flexible and varying shift times, including weekends and evenings.

Technical Skills:

• Networking

  • IPSEC, TCP/IP, PKI, SSL/ TLS, HTTP/HTTPS

  • Routing knowledge (BGP is a must)

  • Experience working with Firewall Central Management Systems

  • Working knowledge of Security services (IDS/IPS, Firewalls, etc.)

• Operating Systems: Expertise in OS systems and troubleshooting, including Windows, MAC, Linux, and IOS (debugging, editing registries, using OS built-in tools such as Event Viewer to aid in troubleshooting, file changes on Linux, etc.)

• Tools & Security: Comfortable using tools such as Chrome Developer Tools to isolate issues, capture HAR file, and perform HAR file analysis

• Authentication:

  • Good understanding of authentication protocols (e.g., SAML, LDAP, RADIUS).

  • Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar)

  • Proficiency in Prisma Access and GlobalProtect is a plus.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $94000/YR - $152000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

As a Financial Solutions Specialist, you will play a key role in enabling sales through tailored financing solutions. The role is responsible for supporting the Financial Solutions Managers (FSM) in financing and sales enablement activities, partnering with Operations, assisting with pipeline management and reporting, and other activities related to achieving the goals and objectives of PANFS.

Responsibilities include:

• Assisting FSMs with pricing, credit, contracts, and operational tasks
• Structuring and sourcing financing for hardware, software, and services
• Partnering with account teams to align financial strategies with customer needs and objectives
• Collaborating with internal teams (Sales Finance, Deals Desk, Technical Revenue, Legal, Credit) to ensure compliance and deal execution
• Assisting Operations with prebooking activities to ensure deal compliance
• Managing the deal pipeline to support revenue and booking goals
• Educating sales teams and partners on financing tools and strategies
• Supporting financing partner programs to protect margin, ARR, and RPO targets

Your Experience

• Bachelor’s degree required or equivalent military experience required
• Excellent communication skills and a customer-first mindset
• Must be detail oriented, organized, ability to prioritize and reprioritize to meet deadlines
• Comfortable working in complex, matrixed organizations and influencing cross-functional teams.
• Knowledge of AI tools and a mindset for leveraging technology to improve efficiency.
• Proficiency in Excel, Google Workspace, and financial modeling
• Excellent analyst and reporting skills
• High energy level and positive attitude
• What You’ll Bring
• 3+ years in financial services—ideally in tech or vendor finance
• Strong understanding of financial concepts (NPV, IRR, leasing, etc.)
• Experience structuring and pricing deals, with solid operations/documentation skills
• Familiarity with partner/channel ecosystems
• Experience with medium- to large-ticket tech/software financing preferred
• Bonus: Familiarity with Palo Alto Networks solutions

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $118000/YR - $189000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

Under Focused Services, you will be a designated customer advocate who will assist in providing tailored support, weekly reviews, root cause analysis for critical issues, release review and upgrade planning, and a quarterly business review. As part of the Prisma SDWAN support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Offer advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure
• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
• Work to reproduce customer issues and qualified critical issues
• Respond to user-reported issues in adherence to established Service Level Agreements
• Perform advanced troubleshooting at the application level and OS level, using your knowledge and relevant expertise
• Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix
• Provide timely feedback into the development process on customer-reported product problems
• Document actions to effectively communicate information internally and to customers
• Facilitate root cause investigations and manage the implementation of corrective and preventative measures
• Be the subject matter expert on core technologies of Palo Alto Networks product line
• File bug reports with the engineering team and develops test plans and best practices with Quality Assurance teams to improve overall software and hardware quality per release cycle
• Facilitate the hiring and onboarding process with technical screens, train new hires on technical and soft skills, and enable process and tools knowledge for readiness
• Author Technical Support Bulletins and technical documentation in the Knowledge Base for training materials, marketing collateral, manuals, and problem-solving guides
• Travel to customer sites in the event of a critical situation to expedite resolution as required

Your Experience

• Minimum of 5 years of network security experience along with strong communication and customer service skills
• In depth, hands on network troubleshooting skills
• Deep understanding of TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g BGP, OSPF, EIGRP), branch, and DataCenter Architectures
• Expertise with Remote Access VPN solutions and tunneling protocols (IPSEC, GRE, PKI & SSL/TLS, DNS, DHCP)
• Knowledge of SD-WAN Architectures is preferred
• Experience with Multi-factor Authentication Protocols (2FA, RADIUS, LDAP, AD, CAC cards, tokens etc.)
• Working knowledge of Security services (IDS/IPS, Firewalls etc.)
• Virtualization experience (AWS, Azure, VMWare, OpenStack)
• Experience with Windows, Linux, and Mac OS is a plus (Debugging, Editing Registries, Plist etc.)
• Experience with Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus
• The ability to independently debug broad, complex and unique networks with mixed media and protocols is required
• Excellent written and verbal communication skills
• BS in computer science, information technology, computer architecture, electrical engineering, mathematics or related experience or equivalent military experience required
• Excellent written and verbal communication skills
• Willingness to work outside of normal business hours, including weekends (As business needs dictates)

You’ll be involved in implementing new products, transitioning from old products to new ones, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000/YR - $175200/YR.The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Join the fastest growing team where experience meets cutting-edge solutions
• Build and cultivate strong customer relationships, driving business growth within the region
• Partner with the core sales team to align customer strategies and engagements with Cortex and Cloud business objectives
• Take full ownership of leading strategic sales campaigns, sales forecasting, utilizing in-depth knowledge of sales cycles from initial contact through procurement
• Engage in deep technical discussions beyond standard sales presentations and pitches; while translating complex technical cybersecurity solutions into clear business value propositions for customers
• Collaborate closely with cross-functional teams, including sales engineers, to provide tailored customer-centric solutions
• Partner with Alliances to develop joint strategies, enhance customer engagement and deliver innovative solutions for existing and prospective clients
• Travel domestically as needed to meet with customers and attend key business events

Your Experience

• 5+ years of field sales experience focusing on key customer accounts and delivering value to Enterprise accounts in the cybersecurity industry
• Extensive platform selling experience in complex sales with multiple buying centers
• Experience selling SIEM, EDR or CNAPP (DevSecOps, CloudOps) solutions is highly preferred
• Established trusted relationships with CIOs and CISOs with the ability to influence and drive strategic conversations
• Expertise in applying complex solution sales methodologies to drive results
• Experience working with channel partners and a deep understanding of a channel-centric go-to-market strategy
• Demonstrated ability to thrive in a fast-paced, high-growth startup environment while collaborating effectively with sales engineers and cross-functional teams
• Experience operating in a continuous adoption, expansion, and upsell sales motion within a matrixed sales organization is preferred
• Willingness to travel domestically as necessary to meet business needs

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Execute on the software development strategy to improve our dynamic highly distributed system
• Understand and implement software development/engineering lifecycle concepts to drive features from conception to delivery
• Collaborate closely with the team, product management, architects and dev-ops to achieve quality releases
• Work hand-in-hand with customer support, documentation and downstream teams to enable customer success
• Make appropriate trade-offs to optimize time-to-release while maintaining performance and scalability requirements
• Be able to clearly communicate goals and desired outcomes to internal project teams

Your Experience

• Experience as hands-on Core Java Software Engineer in a distributed/cloud-based product
• Experience or exposure with native code languages, e.g Rust, Go, C/C++ is a big plus
• Experience and/ or exposure to usage of Agentic AI for data pipelines and/ or data engineering is a big plus
• Solid experience with Spring framework, Rest API, MongoDB, ElasticSearch, Kubernetes and Docker
• Cloud Experience (AWS, Google Cloud, Azure)
• Experience and knowledge with Micro services, distributed processing systems, and performance optimization
• Experience with Agile development process and embrace Agile methodologies
• Strong believer of automation test and strive for higher code coverage
• Can-do attitude on problem-solving, quality and ability to execute
• Nice to have, Data intensive systems
• Structured and unstructured data processing
• BS/MS in Computer Science/Engineering with 9+ years or equivalent experience or equivalent military experience required.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between: $147000/YR - $210500/YR.The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Operational Leadership and Team Management:

• Guide the daily activities of a team of Platinum Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency.

• Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives.

• Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations.

Technical Oversight and Customer Engagement:

• Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes.

• Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements.

Strategic Collaboration and Accountability:

• Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs.

• Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions.

• Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions.

Change and Crisis Management:

• Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support.

• Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models.

Leadership and Management:

• 8+ years in technical support, with at least 2 years experience in a management OR lead role in a high-touch or white-glove support environment

• Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements.

• Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines.

Technical Expertise and Problem Solving:

• Expertise in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments.

• Experience in Network and Cloud Security industries, with familiarity in network infrastructure components such as routers, switches, firewalls, and VPN solutions (Checkpoint, Juniper (Netscreen), Fortinet, Cisco).

Collaboration and Communication:

• Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability.

• Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, and Post-Incident Reviews (PIRs).

• Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support.

You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised — in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems with a pointed focus on providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $130600 - $211200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.