

Being the cybersecurity partner of choice, protecting our digital way of life.
Your Impact
Enablement of the TAC teams - Assist with both ad hoc Q&A and structured training throughout the year
Ownership of critical issues. This doesn’t always mean being responsible for the case, the focus is on the technical driver of the case the customer calls about. This usually means working with the TAC case owner and engineering on a replication or verification, sending guidelines and communicating updates
New product development - combine the responsibility of continuing our state-of-the-art technical knowledge and skills learned from prior technical support, an Enablement engineer will identify supportability and usability requirements for new products during the design phase as well as post GA via enhancement requests
Develop and deliver training materials for TAC. Training is a key component of the day-to-day success of support. An Enablement engineer is responsible for staying up to date with technical details on Palo Alto Networks new products and industry in general and sharing those details with TAC via white papers, BBLs, or TOIs
Develop tools for TAC – For better visibility and troubleshooting
Filling in the gaps. Sometimes there are opportunities to “catch” a problem before it escalates. Our team is positioned to identify or help in these unplanned projects that result in a better customer experience, cost reduction or better security
Your Experience
Experience: 7+ years in support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product managers..)
Experience as an Enablement Engineer or an Escalations Engineer is a plus
Experience working with Public Cloud provider technologies and services (AWS, Azure, GCP, OCI, Alibaba, etc..).
Excellent written and verbal communication skills
Scripting skills (JS/Python/Powershell)
Strong proficiency in both Linux and Windows operating systems
Kubernetes implementation and troubleshooting experience is required
Experience training internal technical teams is a plus
You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised — in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $123200 - $199100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.
משרות נוספות שיכולות לעניין אותך

Being the cybersecurity partner of choice, protecting our digital way of life.
Your Career
We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you!
Your Impact
Team and Individual Impact:
Work with channel partners, distributors, and sales teams to provide quotes for maintenance and subscriptions renewals prior to contract expiration dates
Validate and confirm the accuracy of all supporting data for the quote and resolve any discrepancies
Identify root causes of quoting issues, communicate findings to the broader renewals organization, and work with the cross functional teams to resolve
Develop KPIs to measure the success of the business, including reporting to understand quote volumes, effectiveness of distribution quoting, etc.
Maintain thorough and accurate installed customer base and service contract information in SAP and other applications
Clearly understand all product offering, subscription, and renewal licensing models
Maintain detailed notes, quotes, and relevant information on each renewal account within Salesforce.com
Handle and manage internal credits and assets requests
Proactively provide channel partners with upcoming renewal reports
Serve as an escalation point to the team and distributors on issues, including those that involve delays on providing timely quotes and system issues
Closely collaborate with our distributors, channel partners, IT and other stakeholders to proactively communicate and drive renewal quoting changes, pricing, and enablement
Provide territory coverage support as needed for vacancies, leave of absences, etc.
Drive and execute follow up communications with our distributors and sales teams on long tail renewals to increase on time renewal rates
Your Experience
Related experience in renewals management, quoting, or related sales roles
Change advocate who works well in a fast-paced, deadline driven environment
High attention to detail and proven organization and administration skills
Experience using SalesForce.com
Excellent verbal and written communication skills
3-5 years of experience leading, coaching and developing people
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $98000 - $158,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.
Your Impact
Your Experience
7+ years leading and scaling Professional Services or Customer Success teams responsible for the successful deployment and ongoing operation of complex enterprise security architectures, specifically SASE .
5+ years of experience in a management role overseeing technical consultants, architects, Customer Success Engineers or Resident Engineers/Extended Expertise staff, with teams of 10+ technical resources.
Proven expertise in managing the full Professional Services or Customer Success project lifecycle from pre-sales through to successful project closeout and revenue recognition .
Strong foundational understanding of Internet security concepts and products, with a deep demonstrated knowledge of SASE architecture and its components .
Demonstrated experience running a profitable Professional Services or Customer Success business , including achieving revenue/margin targets, managing backlog health, and optimizing project closure rates.
Skilled in key business systems, including:
Experience with Professional Services Automation tools (e.g., Clarizen, Certina, Kantata) for tracking metrics like utilization, time-off, and backlog.
Experience with Sales Management tools (e.g., Salesforce) for revenue forecasting and pipeline review.
Experience with Business Intelligence tools (e.g., Tableau) for reporting on key operational metrics.
Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients.
Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership.
Bachelor’s Degree or equivalent military experience.
Relevant industry certifications such as CISSP and/or PMP are highly desirable.
Ability to travel up to 25% domestically to customer sites and internal business meetings.
As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $178000 - $245500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.
Your Career
As a Sr. IT Software Engineer at Palo Alto Networks, you'll be joining a team committed to shaping the future of cybersecurity. This role focuses on design, backend development, database management, and leveraging AI to build innovative solutions. You will be instrumental in designing and building autonomous AI agentic solutions that proactively plan and execute multi-step tasks using various tools and APIs, while contributing to the overall mission of protecting our digital way of life.
Your Impact
Database Management: Design, query, optimize, and manage NoSQL Databases (e.g., MongoDB, Cassandra) and MySQL/MSSQL, including schema design, performance tuning, replication, sharing, and backup strategies.
Backend Development: Develop scalable, maintainable, and high-performance microservices using Python/ Java and Spring Boot, focusing on object-oriented design, RESTful API development, database integration, and security frameworks. Familiarity with Maven, Gradle, and testing frameworks like JUnit is essential for JAVA development.
AI Experience: Design and build autonomous AI agentic solutions, with hands-on experience in LLM architecture, including fine-tuning, prompt engineering, and Retrieval-Augmented Generation (RAG). Develop agentic workflows (A2A) that leverage LLM reasoning for independent decision-making and complex goal achievement.
Cloud Platforms: Utilize Google Cloud Platform (GCP) services such as Compute Engine, Cloud Storage, Cloud Functions, and Cloud Pub/Sub, with experience deploying, managing, and scaling applications on GKE (Google Kubernetes Engine).
DevOps & CI/CD: Apply familiarity with CI/CD pipelines, preferably using GCP tools like Harness or Jenkins, and experience with Git, version control systems, and automated testing frameworks.
Your Experience
UG/PG degree in Computer Science, Engineering, or a related field or military experience required.
5+ years of overall experience with 2+ years hands-on experience in designing and building autonomous AI agentic solutions, including LLM architecture, fine-tuning, prompt engineering, and RAG.
Strong experience in Java programming and Spring Boot for building scalable microservices.
Proficiency in NoSQL Databases (MongoDB, Cassandra) and MySQL/MSSQL, including schema design, querying, and performance tuning.
Extensive experience with Google Cloud Platform (GCP) services and GKE.
Familiarity with CI/CD pipelines using tools like Harness or Jenkins, and experience with Git and automated testing.
All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.
Your Career
This is a highly influential position that blends strategic thought leadership, creative problem-solving, and technical credibility to make a tangible difference.
Your Impact
Serve as the primary liaison for Professional Services, ensuring service delivery exceeds customer expectations through proactive feedback management and corrective actions.
Champion a customer-first approach across Global Customer Services teams to improve engagement and satisfaction.
Ensure your team deeply understands customer technical needs and builds lasting, trusted relationships.
Partner with Sales to provide strategic input during customer negotiations and ensure smooth collaboration throughout the customer lifecycle.
Drive accurate resource planning and staffing to meet project milestones and quarterly business targets.
Participate in Quarterly Service Reviews (QSRs), sharing insights and gathering client feedback.
Provide clear, timely updates on key activities, escalations, and issues to customers and internal teams.
Build strong partner relationships focused on aligned goals and shared customer success.
Oversee team utilization, revenue forecasting, and approvals for timesheets and expenses.
Contribute to the strategic alignment of Professional Services offerings.
Lead team operations including hiring, career development, mentorship, and training.
Your Experience
5+ years of experience leading and building high-performing teams of networking and security technologies such as SASE, Next-Generation Firewall (NGFW), and related solutions.
Demonstrated understanding of technical concepts such as internet security concepts, products, and implementation strategies. You should be able to translate this complex information into clear, understandable terms for both technical and non-technical stakeholders.
Demonstrated success in end-to-end project lifecycle management , from pre-sales engagement and SOW creation through project execution and closeout.
Strong track record of cross-functional collaboration , partnering with Sales, Product, and Services peers to deliver aligned customer outcomes.
Recognized for clear, persuasive communication and executive presence, with the ability to influence across all levels of an organization.
Skilled at translating complex technical concepts for diverse audiences, including executives and non-technical stakeholders.
Valued industry certifications like CISSP, PMP, or vendor-specific certifications (e.g., Palo Alto Networks certifications) and strong project management skills are a plus.
Willingness to travel up to 10% for customer engagements and internal business meetings.
Bachelor’s degree in a relevant technical discipline (Computer Science, Information Systems, Electrical Engineering) or comparable professional experience, including military service.
As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $151,000 - $208,000YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.
Your Career
As a SLED Inside Territory Sales Rep, we are seeking a sales professional to manage and drive sales in a set of accounts that you will work in conjunction with the overall Territory SLED account plan. You will play a key role in expanding the customer base as well as creating new campaigns in order to drive revenue within the accounts. You will be expected to achieve sales quota on a monthly and quarterly basis by building strategic campaigns & utilizing the Palo Alto Networks Next Generation Security Platform.
Your Impact
Your Experience
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $124000/YR - $170500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.
Your Career
, you will design, deploy, and integrate Palo Alto Networks solutions across public and private cloud environments. Acting as a Subject Matter Expert (SME) for our virtualized and GenAI-related security technologies, you’ll engage directly with customer stakeholders—both onsite and remotely—to drive secure, scalable implementations.
You'll be responsible for:
Required Qualifications:
As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you don’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $140000/YR - $192500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.
Your Impact
Enablement of the TAC teams - Assist with both ad hoc Q&A and structured training throughout the year
Ownership of critical issues. This doesn’t always mean being responsible for the case, the focus is on the technical driver of the case the customer calls about. This usually means working with the TAC case owner and engineering on a replication or verification, sending guidelines and communicating updates
New product development - combine the responsibility of continuing our state-of-the-art technical knowledge and skills learned from prior technical support, an Enablement engineer will identify supportability and usability requirements for new products during the design phase as well as post GA via enhancement requests
Develop and deliver training materials for TAC. Training is a key component of the day-to-day success of support. An Enablement engineer is responsible for staying up to date with technical details on Palo Alto Networks new products and industry in general and sharing those details with TAC via white papers, BBLs, or TOIs
Develop tools for TAC – For better visibility and troubleshooting
Filling in the gaps. Sometimes there are opportunities to “catch” a problem before it escalates. Our team is positioned to identify or help in these unplanned projects that result in a better customer experience, cost reduction or better security
Your Experience
Experience: 7+ years in support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product managers..)
Experience as an Enablement Engineer or an Escalations Engineer is a plus
Experience working with Public Cloud provider technologies and services (AWS, Azure, GCP, OCI, Alibaba, etc..).
Excellent written and verbal communication skills
Scripting skills (JS/Python/Powershell)
Strong proficiency in both Linux and Windows operating systems
Kubernetes implementation and troubleshooting experience is required
Experience training internal technical teams is a plus
You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised — in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $123200 - $199100/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .
All your information will be kept confidential according to EEO guidelines.
משרות נוספות שיכולות לעניין אותך