דרושים Customer Success Engineer Sase Casb ב-Palo Alto ב-United States, Chicago

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Technical Expertise: Act as the primary technical subject matter expert for our network security solutions within the CDW commercial segment. This includes conducting product demonstrations, presentations, and technical deep dives for both CDW sales teams and end customers.
• Sales and Partnership Support: Collaborate closely with the sales team to develop and execute technical strategies that drive revenue and market share through the CDW channel. Build and maintain strong, trust-based relationships with key CDW stakeholders, including account managers, solutions architects, and leadership.
• Pre-Sales Support: Provide comprehensive pre-sales support, including responding to RFIs/RFPs, creating solution architectures, and assisting with bill of materials. Offer technical guidance and support during the post-sales implementation phase to ensure customer success and satisfaction.
• Training and Enablement: Develop and deliver technical training programs for the CDW sales force to enhance their knowledge and confidence in positioning our network security products. Stay current with industry trends and competitive technologies to effectively articulate our value proposition.
• Drive commercial demand generation activities: Work with Palo Alto Networks Leadership and CDW Leadership to drive pipeline generating initiatives with Marketing and Channel Business Managers.

Your Experience

• A minimum of 10+ years of direct experience working in a solutions engineering or a similar technical role within the CDW commercial channel is required.
• Technical Skills: Extensive and demonstrable experience in network endpoint and cloud security , including a strong understanding of firewalls, VPNs, intrusion prevention systems (IPS), and other related security technologies.
• Communication: Exceptional communication, presentation, and interpersonal skills. Must be adept at explaining complex technical concepts to both technical and non-technical audiences.
• Sales Acumen: Strong business and sales acumen with the ability to translate technical features into tangible business benefits.
• Location: This is a Chicago based position, but the candidate must be willing to travel as needed

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $198000 - $273000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Time to value - Provide guidance and assistance to enable effective customer deployment and customization of their Xpanse platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
• Create and execute technical implementation plans, from start to finish; this includes onboarding, engagement training, check-ins, technical guidance, and security analysis
• Product expert - Stay informed about Xpanse features and relevant updates; become an expert on Xpanse and coach customers on operationally and technically integrating the tool into their day-to-day workflows
• Conduct basic training sessions to familiarize customers with Xpanse functionalities, workflows, and best practices
• Collaboration - Work together with internal teams, including Product, Engineering, Account Health Management and Sales, to ensure our customers and partners get the most out of our products
• Serve as the customer's chief advocate and champion customer causes internally; manage and escalate technical issues, ensuring appropriate resolution with support from senior colleagues.

• Digital-first -

Your Experience

• 5+ years of professional experience in customer success, account management, solutions architecture, consulting, or relationship management (preferably at an enterprise technology company, SaaS is a plus)
• Deep understanding of attack surface management and related concepts including but not limited to Internet Protocol (IP), DNS, Certificates, CVEs, Services, network ports/protocols.
• Experience with Python, REST API development, and/or networking
• Strong communicator who can effectively explain complex technical concepts to both technical and non-technical audiences
• Intellectually curious and quick to learn new technical topics
• Possess problem-solving skills with the ability to solve for moderate complexities where analysis of situations or data requires a review of a variety of factors
• Exercises judgment within defined procedures and practices to determine appropriate action in prioritizing tasks and handle customer inquiries effectively
• Familiarity with SOC technologies such as SIEM, SOAR and/or EDR is a plus
• Current or former Department of Defense or other United States Government security clearance is a plus
• Bachelor’s degree in a related field or equivalent military experience required
• *Please note: Candidates within 60 miles of a Palo Alto office location will be classified as in-office.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $112000/YR - $182500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Product Expertise:

• Provide advanced product-level technical expertise, leading account setup, complex deployments and resolving intricate technical challenges.

• Serve as the go-to expert for SASE products, guiding customers through sophisticated integrations and customizations.

• Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions.

Product Adoption:

• Lead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs.

• Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement.

• Ensure customers achieve operational excellence by fully adopting and optimizing new features.

Customer Impact:

• Be a strategic advisor, influencing key stakeholders at various levels, including C-suite executives.

• Collaborate with account teams to develop, execute, and manage complex, high-touch delivery strategies.

• Lead customer escalations, and coordinate with internal teams and resources to ensure timely and effective resolution.

Team impact:

• Provide mentorship, guidance, and leadership to junior colleagues

• Determine methods and procedures on new assignments and may coordinate activities of other team members

Your Experience

• 8+ years of industry experience with deep expertise in network security, cloud infrastructure, and related technologies.

• Strong understanding of Cloud Access Security Broker (CASB) and Data Loss Prevention (DLP) technologies and their implementation best practices.

• Hands-on experience deploying and managing the leading CASB/DLP solutions (Microsoft, Symantec/Broadcom, Netskope, Skyhigh, etc.)

• Experience in administration/design/architecture of major SaaS applications in the market and their security and data protection features (O365, Google Workplace, SFDC, ServiceNow, Atlassian, Slack, etc.)

• Relevant certifications (e.g., Certified Cloud Security Professional (CCSP), Palo Alto Certified Network Security Engineer (PCNSE), and Global Information Assurance Certification (GIAC) are a plus.

• Experience in managing customer relationships and addressing technical issues.

• Expert consultative skills, with the ability to support enterprise and smaller accounts.

• Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs.

• Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases.

• Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts.

• High-level consultative skills, capable of influencing decisions and driving customer success

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $142000 - $230000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You are required to exceed your quota, obtain/maintain subject matter expertise, create/update detailed written plans, and regularly present to a variety of audiences (large and small, live and virtual).

Your Impact

• Ability to work in partnership with your respective geography’s leadership to engage the SASE portfolio to customers, partners, and colleagues
• Perform high-level sales planning, leading to accurate forecasting of the business
• Build a fundamental understanding of security threats, solutions, security tools or network technologies
• Bring to bear all cross-functional resources to achieve your quota.
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
• Conduct in-person sessions, webinars and learning materials that can be consumed by the appropriate audience
• Identify cross-selling and up-selling opportunities within accounts
• Educate customers and partners on the modern network security landscape
• Establish relationships with and sell through channel partners
• Travel 50% + throughout the Western US, and to company-wide meetings

Your Experience

• 5+ years of field or technical sales selling SASE or SD-WAN for a multinational organization
• Above quota sales experience in a high-tempo culture
• Experience selling network infrastructure-based security appliances including, but not limited to - Firewalls, SSL/IPSec VPNs, Security Proxies and Caches, SD-WAN
• Practical experience working with routing and switching products that will be installed adjacent to our appliances
• Strong communication and presentation skills, both written and verbally
• Experience working with Channel partners and understanding of a channel centric go to market approach
• Excellent time management skills, and work with high levels of autonomy and self-direction

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $256000 - $352000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As the Principal, NetSec Strategy you will be shaping the future of our Network security business.

You are a seasoned strategist (associate Partner level in Consulting or equivalent) with operational experience and depth in Enterprise Tech (cybersecurity preferred). The scope of this role spans conception of strategy all the way through execution. You will be accountable for shaping the strategy and delivering operational & GTM outcomes for the business. Balancing big-picture thinking and C-suite level influencing skills with a nose-for-value and ‘roll up your sleeves’ mindset is critical. This role leads a disruptive team of strategy professionals (most are former MBB consultants) that are highly valued by the C-Suite and executives in the Network security business.

Your Impact

• Strategy
  • Lead the development of winning strategies
  • Architect business strategy in partnership with business leaders (Northstar, initiatives, executive/board updates)
  • Lead x-functional teams in strategic projects to unlock growth and effectiveness (from conception to delivery to outcome realization)
  • Drive business reviews and cadence to support leaders (e.g., weekly CEO meetings, QKOs, Board discussions, Analyst presentations, etc)
  • Provide systematic support & analysis for priorities (e.g., competitive tear-downs, narrative re-write and enablement)
  • Identify opportunities and gaps in the business to increase awareness, propose solutions/choices and develop programmatic responses
  • Lead annual planning process for the business working closely with finance, marketing, GTM and sale organizations
• Go-to-market and Programs
  • Design / launch sales plays and programs to hit specific goals
  • Architect the blueprint (what, when, how) for key GTM programs (e.g., Sales plays) with sound financial and strategic rationale
  • Manage the team responsible for running plays for the business including takeout programs, net new logo plays, channel acceleration motions, etc.

Your Experience

• 12+ years of experience to include associate- Partner level experience in a top tier consulting firm (BCG, Bain, McKinsey- either current or in the past)
• Operational experience leading operations / programs / GTM / delivery teams
• Material Enterprise Tech experience with a deep understanding of SaaS business models and key levers to scale
• Knowledge of Network security space is a plus
• Superior analytical and problem-solving skills with a focus on attention to detail, identify patterns, and process information quickly to deliver against tight deadlines
• Proven ability to engage with and influence CxOs in corporate environments
• Ability to build and nurture a 15+ person team
• Extreme accountability mindset - focused outcomes and thinks like an ‘owner’

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $253000 - $335,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Establish yourself as a trusted advisor on Palo Alto Networks' SD-WAN products and capabilities, to prospects and customers, working with your Account Managers and the local partners within your territory

• Architect and propose validated solutions which address the identified SD-WAN and security problems in each individual environment

• Identify and document specific problems with prospective and current customers which can be solved through the deployment of integrated solutions

• Ensure ongoing customer happiness, support and adoption

• Pursue continuous self-improvement and learning to maintain technical leadership of applicable technologies (data center, SDN, public cloud, security, networking, etc.)

• Understand and effectively differentiate against our top competitors

• Act as the customer advocate for any issues that require technical assistance and follow-up with the customer through resolution

Your Experience

• 5+ years of relevant technical pre-sales experience (systems engineering, technical marketing engineering) within the networking field preferred

• Demonstrated technical capabilities in a combination of the following:

  • SD-WAN architectures/providers, LTE/5G

  • WAN technologies - MPLS, MetroE, Leased Lines, Broadband

  • Tunneling protocols - SSL/TLS, IPSec, GRE, DMVPN

  • IP Routing - BGP, OSPF, Static, Network Address Translation

  • Virtualization technologies - ESX, KVM, Xen, Microsoft preferred

  • Network security capabilities - IPS/IDS, Zone-Based Firewalls

• Ability to travel up to 50% as needed

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $198000 - $273000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You are required to exceed your quota, obtain/maintain subject matter expertise, create/update detailed written plans, and regularly present to a variety of audiences (large and small, live and virtual).

Your Impact

• Ability to work in partnership with your respective geography’s leadership to engage the SASE portfolio to customers, partners, and colleagues
• Perform high-level sales planning, leading to accurate forecasting of the business
• Build a fundamental understanding of security threats, solutions, security tools or network technologies
• Bring to bear all cross-functional resources to achieve your quota.
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
• Conduct in-person sessions, webinars and learning materials that can be consumed by the appropriate audience
• Identify cross-selling and up-selling opportunities within accounts
• Educate customers and partners on the modern network security landscape
• Establish relationships with and sell through channel partners
• Travel 50% + throughout the Western US, and to company-wide meetings

Your Experience

• 5+ years of field or technical sales selling SASE or SD-WAN for a multinational organization
• Above quota sales experience in a high-tempo culture
• Experience selling network infrastructure-based security appliances including, but not limited to - Firewalls, SSL/IPSec VPNs, Security Proxies and Caches, SD-WAN
• Practical experience working with routing and switching products that will be installed adjacent to our appliances
• Strong communication and presentation skills, both written and verbally
• Experience working with Channel partners and understanding of a channel centric go to market approach
• Excellent time management skills, and work with high levels of autonomy and self-direction

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $256000 - $352000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.