דרושים Staff Technical Support Engineer - Cortex Xsoar ב-Palo Alto ב-Singapore, Singapore

Key Responsibilities

• Lead end-to-end analytics for the JAPAC Technical Solutions organization; including the design, implementation, and optimization of data-driven processes and dashboards
• Partner with the Global Technical Operations team for a coordinated approach to data analytics across Technical Solutions
• Participate in JAPAC theater leadership meetings to learn theater priorities, identify metrics to measure and produce weekly reports for the theater on their specific Key Performance Indicators (KPIs) to support business objectives
• Develop and automate complex reports and analytical dashboards using advanced tools (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce, SQL, Python)
• Translate business needs into actionable data insights through reporting tools and AI to proactively identify trends, opportunities, and risks to inform leadership decision-making
• Collaborate cross-functionally with Sales, Sales Operations, Finance, Human Resources, Product, and Engineering to ensure data integrity, alignment, and execution of strategic initiatives
• Author high-quality executive summaries, strategic documents, and presentations to communicate complex analytical findings to senior leadership and stakeholders
• Drive continuous process improvement through data mining, statistical analysis, and the implementation of automation solutions through the use of AI
• Ensure best practices in data governance, quality, and security are maintained across all analytics initiatives
• Mentor and train leaders on advanced analytics tools and methodologies, fostering a culture of data literacy and continuous improvement
• Take the lead for any individual in the theater that is experiencing tool access issues and coordinate with the proper contacts to resolve issues and identify trending issues
• Assist with reports for quarterly theater campaigns, Key Sales Objectives (KSOs) and Manager Bonus reporting issues

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, Engineering, Economics, or a related quantitative field or equivalent military experience required
• Minimum 5 years of experience in analytics program management, data analytics, or a similar role within a technology or consulting environment
• Demonstrated expertise in data analytics tools and programming languages (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce Analytics, ETL processes)
• Proven ability to automate complex reporting tasks and build scalable, repeatable analytics solutions
• Exceptional written and verbal communication skills, with experience preparing executive-level reports and presentations
• Advanced critical thinking, problem-solving, and attention to detail, with a track record of delivering error-free, high-impact analytical work
• Experience working with large datasets, data warehousing, and business intelligence concepts

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Role Overview

• The Unit 42 Malware team is a global team responsible for providing accurate malware analysis, threat hunting capabilities, and the development of malware automation pipelines. This role is designed for an experienced Reverse Engineer with familiarity specifically supporting consulting operations and threat intelligence. The role has flexible hours, but will have an on-call component that includes a commitment to shared coverage of high-priority tickets that may arrive between Friday through Sunday.

Required Skills

• Advanced knowledge with at least one disassembler (e.g. IDA Pro, Ghidra, Binary Ninja).

• Expertise with user-mode and kernel-mode debuggers (e.g. x64dbg, WinDbg, gdb).

• Developing and scaling reverse engineering automations (e.g. IDAPython, Ghidra Python, Docker).

• Deep understanding of modern malware techniques, including obfuscation and evasion tactics.

• Understanding of x86/x64 architecture and IL formats (e.g. .NET).

• Proficiency in at least one programming language (e.g. Python, C, C++).

• Knowledge of networking protocols (e.g. HTTP, DNS, TCP/IP) and analyzing traffic.

• Experience configuring sandboxes to increase hit-rate and accelerate analysis.

• Familiarity with prompt engineering and using LLMs to accelerate analysis.

• Advanced understanding of modern Windows internals relevant to malware analysis.

• Experience transforming/modifying malware to support analysis (e.g. deobfuscation).

• Familiarity with script deobfuscation and analysis (e.g. PowerShell, JavaScript)

Preferred Skills

• Proven track record of contributing to threat research initiatives

• Designing and building next-generation hunt tooling

What we Offer

• Hands-on experience with real-world malware and threats.

• Access to industry-leading tools and infrastructure.

• Opportunity to work on impactful projects that contribute to threat intelligence.

• A collaborative and supportive team environment.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Strategic Advisory and Client Engagement:

• Establish and maintain executive-level relationships (Manager, Director, VP, and CxO contacts) in strategic accounts with high growth potential.

• Transform client security strategies by driving conversations that advocate for Palo Alto Networks’ view of transformative Solution Architectures.

• Provide valuable insights and education to clients on effective risk reduction, operational excellence, and cost management.

• Identify and document the client's strategic transformation goals and priority outcomes for value realization, collaborating with specialists to develop business cases around measurable benefits.

• Conduct high-impact consulting engagements, including architectural assessments, designs, and client workshops, setting and driving a strategic agenda with the customer and sales/engineering teams.

Sales Productivity and Thought Leadership:

• Demonstrate increased sales productivity through strategic architectural engagements.

• Engage directly with senior technical and business leaders as a security expert to expand reach within accounts and expand the scope of sales opportunities by identifying new areas of engagement and areas where our solutions can deliver on executive priorities.

• Collaborate with sales teams to develop and deliver differentiated proposals that clearly demonstrate business and technical value.

Internal Partnership and Development:

• Become a valued resource to Product Management by discovering and understanding current challenges, competitive insights, and opportunities to address emerging needs in strategic market segments.

• Maintain continuous self-improvement and learning to sustain technical leadership across relevant technologies (e.g., security technologies, cyber threat intelligence, risk and regulatory topics, emerging technologies)

• Work closely with Sales and Solution Consulting leadership, Unit42 consulting teams, Business Value Consultants, Professional Services, Customer Success, and theater CISO/CTO resources (where applicable) to ensure a coordinated market approach.

Your Experience

• Experience: 10+ years of experience as an end customer, a cybersecurity vendor or consultant is required.

• Education: BSCS, equivalent degree or experience is required.

• Architectural Knowledge:

  • Must have deep knowledge of security operations, SIEM, endpoint security and incident response. Preferred experience in network security, SASE/Zero Trust, cloud security, identity management, and emerging topics related to cybersecurity and AI is a plus.

  • Extensive knowledge of core security architectures, history, and trends spanning network, endpoint, and hybrid environments.

  • Solid fundamental background in principles and practices of networking and/or cloud computing.

• Executive Presence: Demonstrable experience in establishing credibility and strategic messaging with large enterprise executives (CISO and above).

• Communication Skills: Strong written and verbal communication and presentation skills, both internally and externally.

• Drive and Problem Solving:

  • A "Whatever it takes" attitude and motivation to overcome obstacles necessary to achieve desired outcomes and close deals.

  • Robust problem finding and solving skills, with the ability to analyze complex problems with systematic approaches to quick resolution, even under duress.

• Travel: Expect to travel a minimum of 50%+ of the weeks in the fiscal year. Travel will include customer and company location onsite meetings.

• Organizational Skills: Superb organizational skills are required

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Partner with Sales, Legal, FP&A, and Sales Operations on non-standard contract review to determine revenue impact and provide recommendations to maximize revenue
• Support monthly closing activities including, but not limited to, reviewing non-routine revenue transactions, performing accounting assessments, preparing accurate journal entries, and documenting revenue conclusions
• Respond timely and appropriately to business requests
• Research, resolve and operationalize complex and non-routine revenue accounting transactions. Partner to suggest potential solutions to align accounting outcomes with business objectives prior to finalization of contracts with customers or launch of new product initiatives.
• Identify actionable insights and suggest recommendations to address issues and improve accounting processes/efficiencies
• Participate in and/or lead projects and initiatives with cross functional impacts
• Ensure compliance with SOX 404 key controls
• Assist with external audits and special projects as needed

Your Experience

• Minimum of 6+ years of related work experience with 3+ years of Technical Revenue specific experience
• Prior Public Accounting experience with regards to Revenue (ASC 606) preferred
• CPA or equivalent a plus
• SAP, SFDC, Big Query and accounting operations experience a plus
• Advanced knowledge of Microsoft Office (Word, Excel and PowerPoint) and Google Suite (Mail, Docs, Sheets, Slides)
• Experienced in writing complex technical revenue accounting position papers
• Solid organizational skills with the ability to manage priorities and execute in a fast-paced environment with attention to details
• Team player and effective communicator with all levels of management and cross functional organizations
• Education : Bachelor's degree from four-year college or university or equivalent training, education, and experience in Finance, Accounting or similar field or equivalent military experience required

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Collaborate with product managers, cybersecurity researchers, AI application researchers and infrastructure software engineers
• Design and build an innovative and solid products to ensure our customers can use AI service securely
• Participate in all phases of the product development cycle, from definition, design, through implementation and test
• Implement real-time security services to customers
• Work with PLM on new feature requirement
• Work with QA and DevOps on new release deployment

Your Experience

• Solid golang/python programming skills
• Solid knowledge on HTTP 1.1/HTTP2 protocols and gRPC
• Profound knowledge on web service proxy technology especially on envoy and web assembly
• Experience in designing large distributed system and web services in the cloud
• Deep knowledge in GCP platform is a plus
• Familiar with major CSP LLM foundation models is a plus
• The candidate should be a good problem solver
• Master's degree in computer science or equivalent or equivalent military experience required

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $126000 - $204500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career:

As a Sr. TPE, you will play a key role in providing detailed technical information to our partners, customers, and our internal employees. You will serve as a strategic adviser to the business, providing valuable insights, guidance, and feedback that will drive improvements at Palo Alto Networks. You will work across product teams to deliver this feedback

Your Impact:

• Collaborate with Legal, Sales, Product Management, and customers to drive innovation and ensure secure, scalable adoption of cloud-native security solutions.

• Lead complex, cross-functional projects that shape the product roadmap and align with field-driven priorities.

• Provide actionable feedback to Product Managers to influence development in areas such as cloud posture, workload protection, and identity management.

• Design and deliver automation content, playbooks, and integrations that address real-world SOC use cases and cloud security risks.

• Contribute to the evolution of Cortex product capabilities by enhancing visibility, risk prioritization, and policy enforcement across multi-cloud environments.

• Advocate for best practices in securing modern application architectures using automation, contextual risk insights, and scalable cloud-native controls.

Your Experience

• Ability to inspire teams, colleagues, and executives, paired with an ability to execute

• Understanding of cloud native security and security operations use cases

• Experience managing cross-functional programs in a fast-paced environment, and the ability to manage multiple projects and priorities

• Excellent professional presence and confidence working with and advising entry-level through top executives

• A team player who creatively and effectively solves complex issues and establishes best practices proactively

• Understanding and affinity for technology and a motivation to master product and market details

• Strong work ethic, integrity, and organizational skills

• At least 2 years of experience with one or more major cloud infrastructure providers

• At least 2 years of experience with security orchestration, automation, and response technology

• Understanding of securing cloud platforms using security operations automation

• Technical knowledge of cloud platforms (AWS, Azure, GCP) and modern application architectures

• Excellent written and verbal interpersonal skills with strong presentation abilities

• Experience with CSPM tools (e.g., Prisma Cloud etc.) to detect and remediate cloud misconfigurations and risks. - an advantage

• Understanding of CIEM principles and hands-on experience with managing cloud entitlements across AWS/Azure/GCP - an advantage

• Experience in cloud platforms, infrastructure-as-code, and modern CI/CD pipelines - an advantage

• Experience in building SOC workflows & incident response - an advantage

• Experience in building SIEM integrations - an advantage

• Experience in cloud native programming, scripts, and automation - an advantage

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Lead and oversee all post-sales technical service delivery in JAPAC ensuring consistent and high-quality execution for Palo Alto Networks’ Cloud and Cortex Products

• Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes

• Support Area Leaders to engage with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews, and resolution of escalated issues

• Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/ coaching, and performance management in line with the defined capability requirements for the team

• Drive and achieve the following business and operational objectives:

  • Maintain consistently high utilization of PS consultants through optimal planning and backlog management

  • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility

  • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines

  • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings

  • Achieve global target service margin ratios through delivery efficiency and cost control

  • Build and sustain strong, strategic relationships with subcontractors and delivery partners

  • Collaborate with the Business Value Services (BVS) team to co-design and evolve services that fit the specific needs of the Japan market

  • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement

• Drive continuous improvement across the delivery of Cloud & Cortex Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality and scale

• Drive standardized delivery practices, proactive risk mitigation, and data-driven decisions across Areas to improve service health

• Foster a culture of continuous learning, agility, and innovation to respond to the JAPAC regions fast-changing customer and business environment

• Represent JAPAC region at a global level, sharing customer insights, local challenges, and opportunities for regional impact

• Ensure smooth execution of global and theatre-level GCS programs in JAPAC, while tailoring implementation to local needs

Your Experience

• 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment

• 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines

• Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT

• Direct experience engaging with executive-level customers in Japan

• Background in cybersecurity or enterprise IT preferred

• Bachelor’s degree in a STEM field or Master’s degree or MBA preferred or equivalent military experience required

• Willingness to travel up to 20–30% within JAPAC and occasionally globally

• Deep expertise in the field of Cloud, End Point, SOAR, and SIEM technology, ideally with exposure to Palo Alto Networks Products, as well as exposure to Security Operations Centres (SOC)

As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.