דרושים Sr Marketing Manager - Latin America ב-Palo Alto ב-Mexico, Cancún

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

This is a highly influential position that blends strategic thought leadership, creative problem-solving, and technical credibility to make a tangible difference.

Your Impact

• Serve as the primary liaison for Professional Services, ensuring service delivery exceeds customer expectations through proactive feedback management and corrective actions
• Champion a customer-first approach across Global Customer Services teams to improve engagement and satisfaction
• Ensure your team deeply understands customer technical needs and builds lasting, trusted relationships
• Partner with Sales to provide strategic input during customer negotiations and ensure smooth collaboration throughout the customer lifecycle
• Drive accurate resource planning and staffing to meet project milestones and quarterly business targets
• Participate in Quarterly Service Reviews (QSRs), sharing insights and gathering client feedback.
• Provide clear, timely updates on key activities, escalations, and issues to customers and internal teams
• Build strong partner relationships focused on aligned goals and shared customer success
• Oversee team utilization, revenue forecasting, and approvals for timesheets and expenses
• Contribute to the strategic alignment of Professional Services offerings
• Lead team operations including hiring, career development, mentorship, and training

Your Experience

• 8+ years experience in professional services/consulting, with at least 3 years leading and building high-performing teams of networking and security technologies such as SASE, Next-Generation Firewall (NGFW), and related solutions
• Demonstrated understanding of technical concepts such as internet security concepts, products, and implementation strategies. You should be able to translate this complex information into clear, understandable terms for both technical and non-technical stakeholders
• Demonstrated success in end-to-end project lifecycle management, from pre-sales engagement and SOW creation through project execution and closeout
• Strong track record of cross-functional collaboration, partnering with Sales, Product, and Services peers to deliver aligned customer outcomes
• Recognized for clear, persuasive communication and executive presence, with the ability to influence across all levels of an organization
• Skilled at translating complex technical concepts for diverse audiences, including executives and non-technical stakeholders
• Valued industry certifications like CISSP, PMP, or vendor-specific certifications (e.g., Palo Alto Networks certifications) and strong project management skills are a plus
• Willingness to travel up to 10% for customer engagements and internal business meetings
• Bachelor’s degree in a relevant technical discipline (Computer Science, Information Systems, Electrical Engineering) or comparable professional experience, including military service

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Technical Director, Reactive Services is a senior-level consulting position. The individual will provide expert-level guidance on all areas of cybersecurity and data breach response to Unit 42 clients across a wide array of industries, geographies, and organizational structures. They will be the client’s advocate for cybersecurity and will provide strategic and technical leadership in this area.

Your Impact

• Experience with forensic processes and procedures (chain of custody, computer acquisition techniques, and memory acquisition techniques)
• Maintain hyper-current knowledge of extant vulnerabilities and threat landscape
• Experience using forensics tools such as EnCase, FTK, SleuthKit, Volatility, etc.
• Analysis experience and operational understanding of one or more major operating systems (Microsoft Windows, Linux, or Mac)
• Knowledge of common malware persistence mechanisms
• Experience identifying and triaging malware

Your Experience

• 10+ years of incident response or digital forensics consulting experience with a passion for cyber security
• Strong leadership skills including experience managing a team or individuals
• Experience with leading complicated engagements including scoping, interfacing with the client, and have executed on a technical front
• Proficient in enterprise-wide, mass data acquisition and analysis on the host and network level as well as solutions for cyber forensic and Incident Response scenarios
• Experience with working efficiently on the command line and creating automation for Incident Response scenarios
• Incident response consulting experience required
• Identified ability to grow into a valuable contributor to the practice and, specifically
• Have an external presence via public speaking, conferences, and/or publications
• Have credibility, executive presence, and gravitas
• Able to have a meaningful and rapid delivery contribution
• Have the potential and capacity to understand all aspects of the business and an excellent understanding of PANW products
• Collaborative and able to build relationships internally, externally, and across all PANW functions, including the sales team
• Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security or related field or equivalent military experience required

All your information will be kept confidential according to EEO guidelines.