דרושים Cortex Cloud Sales Specialist ב-Palo Alto ב-Japan, Chiyoda

Key Responsibilities

• Partner with Sales, Marketing, and Product teams to develop competitive positioning strategies, articulate technical differentiators, and deliver compelling narratives for IoT and OT security solutions
• Lead on-site workshops and technical design sessions to guide enterprise customers through complex deployment architectures, accelerating implementation timelines and improving configuration best practices
• Proactively identify and resolve deployment challenges, collaborating cross-functionally with Product Management, Engineering, and Support to influence roadmap priorities and drive impactful feature enhancements
• Deliver high-touch post-sales engagement to drive product adoption, maximize customer satisfaction, and secure renewals—ensuring long-term customer success and advocacy
• Expand and manage customer soak sites to validate product robustness, accelerate product maturity, and increase coverage across strategic accounts and key industry segments
• Collect, analyze, and synthesize customer and field feedback to translate real-world insights into actionable recommendations—enhancing usability and reducing support tickets
• Serve as a trusted technical advisor and subject matter expert (SME), building strong relationships with customers, partners, and internal teams to support proofs of concept (PoCs), trials, and sales enablement initiatives
• Develop and deliver advanced technical training and enablement content for Systems Engineers, Channel Partners, and Field Teams to strengthen technical acumen and ensure market alignment
• Act as the voice of the customer (VoC) during product testing and evaluation, ensuring new features align with evolving market and security requirements across IoT, OT, and IIoT environments
• Conduct ongoing market and competitive analysis to monitor IoT threat trends, assess opportunity size, and provide data-driven insights that shape product strategy and innovation

Required Qualifications

• 10+ years of hands-on experience in IoT, OT, IIoT, IoMT, and network security, with deep expertise in network traffic analysis, threat detection, and security architecture design
• Comprehensive understanding of passive IoT security solutions, including device discovery, behavioral analysis, and anomaly detection across diverse industrial and healthcare environments
• Strong wired and wireless network architecture skills, with the ability to interpret complex customer network designs, data flows, and segmentation strategies to ensure secure and efficient deployments
• Extensive experience with passive network data collection solutions, including SPAN, RSPAN, ERSPAN, and network taps such as Gigamon, for scalable visibility and traffic monitoring
• Proficient in networking topologies and IoT/OT/IIoT/IoMT communication protocols, including Modbus, DNP3, BACnet, MQTT, and OPC UA, with a strong grasp of network security implications
• Hands-on expertise with Network Access Control (NAC) and Next-Generation Firewall (NGFW) solutions in complex, distributed environments, ensuring secure access and policy enforcement.
• Technical Product & Tool Expertise : Experience with leading enterprise and security platforms, including:

1. Asset Management/CMMS systems: ServiceNow
2. Network & Wireless Management: Cisco Prime Infrastructure, Wireless LAN Controllers
3. Vulnerability Management: Rapid7, Tenable, Qualys
4. IP Address Management (IPAM): Infoblox
5. SIEM/SOAR platforms: Splunk, Cortex XSOAR, QRadar
6. SNMP and network monitoring tools for performance and availability analytics

• Strong understanding of SOC workflows, incident response processes, and integration between detection, investigation, and remediation tools.
• Professional Skills & Achievements: Proven experience preparing compelling RFI/RFP/RFQ responses, effectively positioning technical solutions to meet customer and business requirements.
• Demonstrated success leading customer evaluations, proof-of-concepts (PoCs), and technical validations, achieving high conversion rates and strong customer adoption
• Skilled in competitive analysis and solution benchmarking, with the ability to articulate key differentiators and influence product development decisions
• Exceptional communication and presentation skills, adept at translating complex technical concepts into clear, compelling value propositions for both technical and executive audiences
• Strong customer advocacy and relationship-building skills, with experience managing complex customer engagements and resolving challenges in high-stakes environments
• Proven ability to collaborate cross-functionally with Engineering, Product Management, Sales, and Marketing to define requirements, shape features, and accelerate go-to-market success
• Highly organized and detail-oriented, with a demonstrated ability to synthesize information and drive strategic outcomes in dynamic, fast-paced settings.
• Education & Preferred Expertise : BS/MS in Computer Science, Electrical Engineering, or related field, or equivalent military or professional experience.
• Bonus Experience: Hands-on familiarity with PAN-OS and Palo Alto Networks security platforms.
• Experience with EDR tools, endpoint telemetry, and behavioral analytics
• Scripting proficiency, especially leveraging RESTful APIs for automation and system integration
• Expertise in packet capture (PCAP) analysis, collection, and protocol decoding
• Knowledge of virtualization and cloud technologies, including VMware, AWS, and Azure environments

All your information will be kept confidential according to EEO guidelines.

Key Responsibilities

• AI Transformation - Defining an AI roadmap and strategy for Global Customer Services Identification of efficiencies, process mapping and defining future projects .Build and define a roadmap across multiple stakeholders, groups . Support, Professional Services and Customer Success. Understand AI landscape to continue to educate the organization
• Strategic Alignment and Operational Cadence:Align the theater operating cadence with GCS’ overall vision and strategy
• Define and manage schedules for key meetings, ensuring focus on strategic priorities, key metrics, alignment to global programs, problem-solving and process excellence
• Performance Analysis and Reporting :Regularly analyze baseline data to identify trends, patterns, and areas for improvement, translating insights into actionable recommendations into both strategic initiatives and routine operations
• Develop and implement robust data analysis frameworks to assess team efficiency, business performance metrics and global customer services initiatives against established KPIs
• Regularly prepare and distribute reports and dashboards that provide senior stakeholders with a clear and data-driven perspective on key trends and indicators
• Feedback and Improvement: Establish a feedback loop with Support Delivery Managers and Engineers for insights into customer issues and bottlenecks
• Utilize this feedback to iteratively improve meeting structures, communication channels, and overall operational processes
• Process re-engineering and Pilot Programs : Drive the operationalization of redesigned processes, ensuring seamless integration into day-to-day activities and alignment to global policy, process, systems and tools
• Identify opportunities for pilot programs aimed at testing and implementing innovative approaches to customer success operations
• Work cross-functionally to conceptualize, launch, and evaluate pilot initiatives, leveraging data and feedback to inform broader operational strategies
• Predictive Analytics : Explore the integration of predictive analytics to anticipate customer needs and proactively address potential challenges
• Utilize data models to forecast future trends and recommend preemptive actions to enhance customer success outcomes
• Collaboration and Cross-Departmental Engagement : Foster collaboration between different departments including - Go-to-Market organization, Renewals teams and Sales Operations, ensuring representation in relevant meetings and initiatives
• Be the connective tissue for JAPAC into the other GCS theatres and Global Technical Services Operations teams
• Foster collaboration and information-sharing across global teams to drive a cohesive and unified customer success approach
• Adaptability and Flexibility : Build flexibility into operations to adapt to changing business conditions and priorities, while defining and tracking key metrics and KPIs in line with organizational goals

Preferred Qualifications

• 15+ years experience with a strong background in post-sales, field operations roles, preferably in a tech or cybersecurity environment
• Experience in AI transformation, ++ Technical Skills & hands on experience in building Agents for enterprises
• Experience in fast growth, Services and/or Technology organisations and high degree of comfort with designing, implementing and improving operational cadences, processes, tools and documentation
• Ability to develop and implement effective strategies that align with organizational goals
• Skills in streamlining operations for maximum efficiency and effectiveness
• Strong analytical abilities to assess performance metrics and identify areas for improvement
• Ability to manage multiple priorities with a focus on data, outcomes and execution
• Ability to build and maintain positive relationships in a matrixed environment both within JAPAC and global
• Excellent communication and influencing skills to enable effective collaboration across cross-functional teams and senior stakeholders
• Strong presentation skills in written documents to ensure high quality, consumable content that includes complex data - familiarity with G-suite an advantage
• Ability to adapt to changing business needs and implement innovative solutions
• A strong focus on customer satisfaction and experience in managing customer relationships
• Bachelor’s or Master’s degree in Business Administration, Operations Management, Information Technology, Cybersecurity, or a related field or equivalent military experience

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career:

As the leader of our Services sales team in Japan, you will build and drive the Japan Services Sales team to exceed company objectives while growing Japan according to plan. You’ll be responsible for building a high-performance sales culture that delivers results in bookings, sales development, and forecast accuracy while simultaneously mentoring and developing your team members to accomplish individual and organizational goals. It will be required that you track sales activity, provide sales projects, and create and analyze metrics.

Your Impact:

• Responsible for building and developing a team of quota carrying services sales professionals

• Own and drive bookings, revenue and margin outcomes within Japan, exceeding personal and team sales quotas and goals

• Review weekly forecast and business outcomes with services sales managers and our core and speedboat sales leaders

• Liaison with broader business stakeholders to deliver the right scope of Services on every deal

• Coach, develop, and mentor the team to success in all aspects of the sales cycle: lead generation, qualification, forecasting, and closing opportunities

• Develop and support the maturation of our co-delivery models with partners

• Contribute to GCS global NPI processes and budget setting bringing insights from the field, delivery patterns and sales data to inform continuous innovation

• Build sales analysis for insight into weekly, monthly and quarterly execution and strategies

• Attend weekly regional forecast and management calls to provide services sales perspective

• Work closely with other core and account teams, speedboat District Sales Managers and broader company stakeholders on specific ‘XL’ deals liaising directly with customers to support sales cycles where required

Your Experience

• Sales management experience and hands on sales experience: experience handling both quota carrying and lead generation services sales teams

• Enterprise sales experience required: networking or network security industries strongly preferred

• Customer facing experience in sales cycles positioning and closing services sales

• Experience with channel and partner sales models and experience working with Channel partners and an understanding of a channel centric go to market approach

• Consistently achieved sales goals through your leadership and personal goals

• Able to learn new technology quickly, as well as adapt to changing needs

• Hired, developed and retained successful sales talent

• Deep understanding of enterprise sales methodology that you can translate and coach others in

• Built strong cross-functional relationships across clients, partners, and internal teams

• Strong communication (written and verbal) and presentation skills, both internally and externally

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Strategic Advisory and Client Engagement:

• Establish and maintain executive-level relationships (Manager, Director, VP, and CxO contacts) in strategic accounts with high growth potential.

• Transform client security strategies by driving conversations that advocate for Palo Alto Networks’ view of transformative Solution Architectures.

• Provide valuable insights and education to clients on effective risk reduction, operational excellence, and cost management.

• Identify and document the client's strategic transformation goals and priority outcomes for value realization, collaborating with specialists to develop business cases around measurable benefits.

• Conduct high-impact consulting engagements, including architectural assessments, designs, and client workshops, setting and driving a strategic agenda with the customer and sales/engineering teams.

Sales Productivity and Thought Leadership:

• Demonstrate increased sales productivity through strategic architectural engagements.

• Engage directly with senior technical and business leaders as a security expert to expand reach within accounts and expand the scope of sales opportunities by identifying new areas of engagement and areas where our solutions can deliver on executive priorities.

• Collaborate with sales teams to develop and deliver differentiated proposals that clearly demonstrate business and technical value.

Internal Partnership and Development:

• Become a valued resource to Product Management by discovering and understanding current challenges, competitive insights, and opportunities to address emerging needs in strategic market segments.

• Maintain continuous self-improvement and learning to sustain technical leadership across relevant technologies (e.g., security technologies, cyber threat intelligence, risk and regulatory topics, emerging technologies)

• Work closely with Sales and Solution Consulting leadership, Unit42 consulting teams, Business Value Consultants, Professional Services, Customer Success, and theater CISO/CTO resources (where applicable) to ensure a coordinated market approach.

Your Experience

• Experience: 10+ years of experience as an end customer, a cybersecurity vendor or consultant is required.

• Education: BSCS, equivalent degree or experience is required.

• Architectural Knowledge:

  • Must have deep knowledge of security operations, SIEM, endpoint security and incident response. Preferred experience in network security, SASE/Zero Trust, cloud security, identity management, and emerging topics related to cybersecurity and AI is a plus.

  • Extensive knowledge of core security architectures, history, and trends spanning network, endpoint, and hybrid environments.

  • Solid fundamental background in principles and practices of networking and/or cloud computing.

• Executive Presence: Demonstrable experience in establishing credibility and strategic messaging with large enterprise executives (CISO and above).

• Communication Skills: Strong written and verbal communication and presentation skills, both internally and externally.

• Drive and Problem Solving:

  • A "Whatever it takes" attitude and motivation to overcome obstacles necessary to achieve desired outcomes and close deals.

  • Robust problem finding and solving skills, with the ability to analyze complex problems with systematic approaches to quick resolution, even under duress.

• Travel: Expect to travel a minimum of 50%+ of the weeks in the fiscal year. Travel will include customer and company location onsite meetings.

• Organizational Skills: Superb organizational skills are required

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• サイバーセキュリティの中核であるCortex製品群（EPP、EDR、NDRなどを提供するXDR、SOARを用いたセキュリティ運用の改善、サイバー攻撃や内部不正の脅威を早期に検知するSIEM、攻撃面管理など）において、サイバーセキュリティサービスを担当するセールスエンジニアとしてご活躍いただきます。
• 製品やサービスの紹介、デモ、Cortex製品群のPoC検証を実施する際に、当社サイバーセキュリティ製品の技術的な利点を提示し、さまざまな技術サポートを提供します。
• 顧客の業界に応じた適切なサイバーセキュリティ対策を導くために、技術的なコンサルティングを行います。
• 既存顧客、新規顧客、社内のアカウント営業/SE部門、マーケティング部門、パートナーに対する製品トレーニングなど、セールス有効化活動を行います。
• 営業チームと技術サポートの間のインターフェースとして機能し、顧客の技術的な課題を解決します。
• 当社主催やパートナーとの共同イベントでのウェビナーや製品デモンストレーションなど、プロモーション活動を行います。

Your Experience

【必須条件】

• プリセールスエンジニアとしての提案経験（顧客分析、課題提案、製品・サービス提案）
• 顧客のサイバーセキュリティ対策に関する理解と経験（エンドポイント、ネットワーク、クラウドにおけるサイバーセキュリティ対策のプリセールス経験）
• 日本語：流暢またはネイティブレベル
• 英語：ビジネスレベルでのメール対応、日常会話レベルでの会話力

【歓迎条件（WANT）】

• エンドポイントセキュリティ（EPP、EDR）の経験
• ネットワークセキュリティ（IPS/IDS、NDR、ZTNA）の経験
• クラウドセキュリティ（AWS、GCP、Azure、CSPM、CWPP）の経験
• SIEM、SOAR の経験
• SOC（セキュリティオペレーションセンター）運用に関する知識と経験
• 脆弱性診断サービスなどのセキュリティサービス経験
• マルウェア、エクスプロイト、サンドボックス、スクリプト（Python/OS）、クラウド/仮想化環境に関する知識

【求める人物像】

• スピード感を持ちながら複数のタスクを同時にこなせる方
• 既成概念にとらわれず、新しい挑戦をいとわず、自主的に学び続ける姿勢を持つ方
• 自立して働きつつも、チームプレイを大切にし、同僚を信頼できる方

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Consult and guide customer on security best practices and act as Trusted Advisor for client on behalf of Palo Alto Networks
• Analyze logs and events from the solution and provide threat analysis reports, providing input and direction as applicable
• Build custom security policies and application signatures
• Interact with the Palo Alto Networks TAC to troubleshoot and diagnose cases
• Maintain the Palo Alto Networks solution and provide guidance on code upgrades, etc.
• Work with sales account team to help formulate technical strategy to address customer business needs
• Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews

Your Experience

• 5+ years of IT–related experience
• 3+ years of cyber security–related experience
• Self–driven with ability to work autonomously
• Excellent written and verbal communication skills in Japanese as this position is required to work with Japanese–speaking clients on a daily basis – the ability to clearly articulate technical issues to both technical and non–technical audiences and to explain the impact in business terms to Sr leaders and technical peers
• Possess ability to read / write in English is mandatory – verbal communication in English is strongly preferred
• Required strong experience deploying and managing endpoint security products
• Required strong experience with Microsoft Windows based applications (Installation, troubleshooting, Debugging)
• Required strong experience with endpoint security. (Antivirus, EDR, DLP)
• Required experience with SOC operation (Malware analysis, Log analysis, Threat intelligence)
• Required experience with SOC automation (managing alert, automated playbooks)
• Detailed understanding of SIEM, log analysis and correlation analysis
• Ability to effectively manage many different tasks simultaneously
• Proven project leadership experience; ability to drive organizations and resources to complete required tasks in service of end goals

As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will be responsible for major account sales within the Financial Services Industry (FSI), including engagement with large-scale enterprise clients such as megabanks, major insurance companies, and top-tier securities firms. As a member of our Sales Leadership Team, you will build and drive Regional Enterprise Sales Teams to exceed company objectives while growing your region according to plan. You’ll be responsible for building a high-performance sales culture that delivers results in bookings, sales development, and forecast accuracy while simultaneously mentoring and developing your team members to accomplish individual and organizational goals. It will be required that you track sales activity, provide sales projects, and create and analyze metrics.

Your Impact

• Responsible for building and developing a team of quota carrying and lead generation sales professionals
• Own and drive revenue outcomes within the assigned region, territories, and/or district, exceeding personal and team sales quotas and goals
• Review weekly forecast and business outcomes with representatives and sales leaders
• Coach, develop, and mentor representatives to success in all aspects of the sales cycle: lead generation, qualification, forecasting, and closing opportunities, while using our channel/partner network
• Build sales analysis for insight into weekly, monthly and quarterly execution and strategies
• Attend weekly regional forecast and management calls to provide Inside Sales perspective
• Work closely with other District Sales Managers on crafting a business strategy to accomplish company goals
• Required to stay knowledgeable and up-to-date on the product roadmap, industry changes, and competitive landscapes

Your Experience

• Sales experience and management experience: preferably experience handling both quotas carrying and lead generation inside sales teams
• Enterprise sales experience required: networking or network security industries strongly preferred
• Strong knowledge of business operations and structure within large Japanese financial institutions
• Established executive-level relationships in the financial sector
• Demonstrated success in selling to large, complex FSI clients
• Experience with Channel and Partner Sales models
• Consistently achieve sales goals through your leadership and personal goals
• Able to learn new technology quickly, as well as to adapt to changing needs
• Hired, developed and retained successful sales talent
• Deep understanding of enterprise sales methodology that you can translate and coach others in
• Built strong cross-functional relationships across clients, partners, and internal teams
• Previous practice in Salesforce.com
• Business travel as necessary
• Native-level fluency in Japanese, with excellent verbal and written communication skills
• Deep understanding of Japanese business culture and commercial practices
• Business-level English proficiency, both spoken and written, sufficient for internal communication and reporting in a global organization

All your information will be kept confidential according to EEO guidelines.