דרושים Senior Deal Desk Analyst ב-Palo Alto ב-India, Bengaluru

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Platinum Support Engineer, you will work firsthand with our valued Platinum customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

The type of Customer purchasing our Platinum Service is those who manage critical infrastructures and do require guaranteed response times as well as enhanced services for their mission-critical systems. Platinum is the first step towards offering a truly differentiated level of support starting with our high profile and largest customers.

Your Impact

• Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
• Provide technical services around Cloud and Network Security technologies, troubleshooting and best practices observations to customers
• Meet enhanced response SLA’s for customers who purchase our Platinum Support Offering
• Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
• Work to reproduce customer issues and qualify critical issues
• Work directly with ETAC and Engineering to get customer issues resolved
• Have a thorough understanding of software release and bug cycles
• Conduct multi-vendor troubleshooting
• Has visibility across the entire organization and Executive Leadership
• Publish Technical Support Bulletins and other user documentation in the Knowledge Base
• Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
• Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, etc

Your Experience

• 5+ years related experience
• Required experience with TCP IP
• Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
• In-depth experience in routing and switching (OSPF, BGP, VLAN)
• Experience with security (IPSEC, SSL-VPN, NAT, GRE)
• Prior experience in similar vendor Technical Support Centers
• Experience with Authentication Protocols a plus (LDAP/SAML/Radius / TACACS)
• Excellent written and verbal communication skills
• Knowledge of VM and multi cloud environment is good to have
• Experience with Cisco, Checkpoint, Juniper (NetScreen), Fortinet products, ZScaler a plus
• Advanced certifications such as CCIE/JNCIE/PCNSE - an advantage
• Flexibility to work shift hours as required, including afternoons, evenings, and weekends
• Shift timings: 6:30 AM - 3:30 PM

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We are looking for a highly motivated, results oriented Sr. Bid Specialist to join the Global Sales Operations Organization. The Sr. Bid Specialist is responsible for leading the development of proposal responses to the RFx, tenders, pre-sales vendor compliance questionnaires, and security assessments. Responsible for leading and collaborating with matrixed, cross-functional teams to develop content/proposals. Ensure that proposals are compliant with requirements, complete, and compelling.

Your Impact

• Collaborate and partner with Sales Engineering, Sales Operations, Legal, InfoSec, Product Management, and other resources to develop compelling proposal responses for complex opportunities
• Lead the end-to-end proposal development process, from initial RFP/RFQ/RFI review to final submission
• You will develop all proposal response materials including proposal outline, compliance matrix, proposal management plan, proposal kick-off meeting materials, writing templates and plans, and desktop publishing (DTP) of the final response
• Write, edit, proof, organize, format and produce proposals to enhance business development
• Foster strong working relationships with internal stakeholders, and coordinate with subject matter experts (SMEs) to gather and incorporate technical, financial, and operational information
• Identify and mitigate risks related to proposal development and submission
• Ensure win themes, differentiators are included in the proposal and deliver a compelling response to the customer or partner
• Develop reusable and boilerplate content and support maintaining a content repository of proposal material
• Leverage content management platforms, project management applications, and AI to develop content and manage tasks
• Develop timelines and ensure that key deal milestones and deadlines are met
• Be an integral part of a growing team at Palo Alto Networks
• This is a global role, requiring flexibility to work in shifts to support our worldwide teams and business needs.

Your Experience

• 7+ years’ experience managing in delivering compliant, compelling proposal responses to customers in various types of commercial industries and channel partners
• Proven track record of successfully managing and winning competitive proposals.
• Ability to deconstruct requirements and develop a compliance matrix
• Strong business and IT modernization acumen including Cyber Security, Networking, and Artificial Intelligence
• Experience working for a technology company is highly preferred
• Strong verbal and written English communication skills
• Ability to work independently in fast paced environment
• Well-organized with a very high attention to detail and accuracy with data
• Bachelor Degree required or equivalent experience

Preferred Technical and Professional Expertise

• Proven ability to articulate and write compelling, business-outcome focused, value propositions
• Operate independently to develop proposal outlines, compliance matrices, proposal schedules, and provide leadership and direction to cross-functional teams
• Proficient in Microsoft Office, Google Workplace, and Adobe
• Experience in working with cross-functional teams
• Simplicity - must be able to make complex issues easy to understand

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will be at the forefront of feature development for an industry-defining product in the rapidly evolving space of AI Red Teaming. Your responsibilities will include translating complex technical requirements and user needs into intuitive and highly functional user interfaces. This will involve leading the architectural design and implementation of new features, ensuring scalability, performance, and maintainability of the frontend codebase. You will also be instrumental in establishing best practices for frontend development, mentoring junior engineers, and driving technical excellence within the team. This is an exciting opportunity to make a significant impact on a product that is redefining how organizations secure their AI systems.

Your Impact

• Passionate about developing highly graphical and scalable web application features that offer customers insights into their red teaming engagements and provide actionable solution suggestions.
• Work on complex red teaming problems that necessitate an in-depth evaluation of requirements and apply engineering techniques to achieve quality results
• Identify problems and opportunitiess, propose and develop simple and attainable solutions to enhance the team’s development process and product quality
• Be a role model in establishing and implementing engineering best practices, including test-driven development, for red teaming solutions
• Drive collaborative discussions and create synergy among product feature stakeholders to create an amazing red teaming product

Your Experience

• BS/MS degree in Computer Science or equivalent
• Minimum 6 years of related programming experience required
• Expertise in building web-based GUI development with excellent ReactJS, TypeScript, and JavaScript programming skills
• Experienced in modern web frameworks and build tools such as React, Hooks, Webpack, Vite, Storybook and pnpm/yarn
• Experience with Visualization Libraries and building complex dashboards
• Experience with creating responsive web applications
• Ability to work well with a group of senior and junior engineers in a dynamic, fast-paced environment
• Experience with client-side modern build tools, and CI/CD pipelines like GitHub Actions, GitLab Pipelines with Git Version Control
• Good grasp of asynchronous programming
• Closely work with Designers and converted design files to code with quality
• Nice to haves: Familiarity with Micro Frontend architecture patterns
• Experience with building Design System components and scaling
• Experience with Data-Driven Visualization
• Familiarity with Secure by Design patterns and following best security practices
• Experience with UI test frameworks such as Vitest, Jest, react-testing-library and able to troubleshoot system-level integration and performance issues.
• Experience with containerizing applications with Docker and Kubernetes
• Experience with Google Cloud Platform (GCP) is a plus
• Experience with multi-products integration is a plus

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Assist Theater and Area Vice Presidents of business units, as well as the Sales Operations Leaders in all facets of running the business, including:
• Provide analytic data to support our annual sales planning including quota planning, go-to-market modeling, capacity modeling and optimization
• Manage regional bookings forecast information leveraging existing internal processes, methodologies and automation/forecasting tools
• Drive adoption of forecasting tools and dashboards to promote consistent visibility and delivery of business plan
• Convert raw data into well-presented and useful business information that drives business decisions
• Manage around and through potential process and technical limitations to deliver the best outcomes possible
• Drive standards of performance and specific activities that align with the predefined success criteria for the sales organization; track and report on these activities to ensure outcomes are on track/met
• Act as primary driver of SFDC data cleanliness across the Americas organization
• Single point of contact for our weekly forecasting templates - including upkeep of templates, creating new versions each quarter, automating and refreshing data, transferring data to Global sheets, and any other analysis needed for weekly forecasting
• Manage compliance of the non-standard transactions process
• Track quarterly metrics on general business performance, average discounts, non-standard exceptions, etc.; recommend action items for improvement

Your Experience

• Five years of previous experience in a business-focused analytics role preferred
• Strong understanding of sales processes, business acumen, and methodologies
• Strong organizational skills with the ability to manage multiple projects
• A demonstrated passion for information and business intelligence
• Excellent analytical skills with strong attention to detail, experience using reporting and analytics applications preferred; Salesforce preferred and/or Anaplan a plus
• Proven track record of effectively interfacing with cross-functional departments and sales management team
• Excellent written and verbal communication skills, strong presentation skills
• Advanced skills in Excel & PowerPoint; Tableau experience also a plus. Salesforce.com experience a strong plus
• Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus
• Ability to work cross-functionally across all areas of the business
• Self-starter, able to establish own priorities, initiatives and drive to closure
• Works well under pressure of heavy workload and time constraints
• Basic understanding of Sales, Inside-Sales, Channels and supporting business functions
• Bachelor’s Degree in statistics, analytics, or finance preferred or equivalent military experience required

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

This role is client-facing and requires the Principal Consultant to lead and produce deliverables based on reactive services client engagements. The Principal Consultant will work directly with multiple customers and key stakeholders (Admins, C-Suite, etc) to manage incident response engagements and provide guidance on longer term remediation.

Your Impact

• Perform reactive incident response functions including but not limited to - host-based analysis functions through investigating Windows, Linux, and Mac OS X systems to identify Indicators of Compromise (IOCs)
• Examine VPN, firewall, web, database, and other log sources to identify evidence of malicious activity
• Investigate data breaches leveraging Incident Response, cyber forensic, and security orchestration technologies tools to determine source of compromises and malicious activity that occurred in client environments
• Manage incident response engagements to scope work, guide clients through forensic investigations, contain security incidents, and provide guidance on longer term remediation recommendations
• Ability to perform travel requirements as needed to meet business demands (on average less than 20%)
• Mentorship of team members in incident response and forensics best practices

Your Experience

• 8+ years of incident response or digital forensics consulting experience with a passion for cyber security
• Strong leadership skills including experience managing a team or individuals
• Experience with leading complicated engagements including scoping, interfacing with the client, and have executed on a technical front
• Proficient in enterprise-wide, mass data acquisition and analysis on the host and network level as well as solutions for cyber forensic and Incident Response scenarios
• Experience with working efficiently on the command line and creating automation for Incident Response scenarios
• Incident response consulting experience required
• Identified ability to grow into a valuable contributor to the practice and, specifically
• Have an external presence via public speaking, conferences, and/or publications
• Have credibility, executive presence, and gravitas
• Able to have a meaningful and rapid delivery contribution
• Have the potential and capacity to understand all aspects of the business and an excellent understanding of PANW products
• Collaborative and able to build relationships internally, externally, and across all PANW functions, including the sales team
• Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security or related field or equivalent military experience required
• Fluency in German and English required

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns, where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations)

Your Impact

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support 24x7 on an as-needed basis

• Your Experience : Communication: Excellent written and verbal communication skills.
• Technical Support: Previous experience in a technical support environment is advantageous, along with strong exposure to support roles and working with large global customers, partners, and internal teams (such as DevOps, Engineering, QA, and Product managers).
• Scheduling: Willing to work flexible and varying shift times, including weekends and evenings.
• Technical Skills: Networking : IPSEC, TCP/IP, PKI, SSL/ TLS, HTTP/HTTPS
• Routing knowledge (BGP is a must)
• Experience working with Firewall Central Management Systems
• Working knowledge of Security services (IDS/IPS, Firewalls, etc.)
• Operating Systems : Expertise in OS systems and troubleshooting, including Windows, MAC, Linux, and IOS (debugging, editing registries, using OS built-in tools such as Event Viewer to aid in troubleshooting, file changes on Linux, etc.)
• Tools & Security : Comfortable using tools such as Chrome Developer Tools to isolate issues, capture HAR file, and perform HAR file analysis
• Authentication: Good understanding of authentication protocols (e.g., SAML, LDAP, RADIUS).
• Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Proficiency in Prisma Access and GlobalProtect is a plus

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Senior Staff DevOps Engineer on the Prisma AIRS Red Teaming team, you'll be crucial in designing, developing and maintaining the advanced infrastructure for our product. This role demands strong DevOps knowledge, focusing on building scalable, secure systems and bridging development and operations through CI/CD and automation.

Key responsibilities include leading infrastructure development, optimizing CI/CD pipelines, implementing Infrastructure as Code, setting up monitoring, collaborating with teams, ensuring security, and optimizing performance and scalability.

Your Impact

• Passionate about building highly robust and scalable systems
• Work on complex problems that require in-depth evaluation of the requirements and apply engineering techniques to obtain quality results
• Identify problems and opportunities, propose and develop simple and attainable solutions to improve the team’s development process and product quality
• Be the role model in establishing and implementing engineering best practices
• Drive collaborative discussion and create synergy among product feature stakeholders to create an amazing product

Your Experience

• 6+ Years of total experience. 3+ years of experience in a role focused on CI/CD, automation or DevOps engineering with a strong drive for problem-solving and ownership
• Test automation infrastructure development and maintenance
• GitLab based CI
• Terraform based cloud infrastructure management in GCP
• Proven expertise in designing, developing, and managing CI/CD pipelines for complex software products within continuous delivery and agile environments
• Solid understanding of cloud infrastructure concepts, particularly with GCP and/or AWS, and practical experience with Infrastructure as Code using Terraform
• Familiarity with containerization technologies like Docker and orchestration with Kubernetes

All your information will be kept confidential according to EEO guidelines.