דרושים Professional Services Operation Analyst ב-Palo Alto ב-India, Bengaluru

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Assist Theater and Area Vice Presidents of business units, as well as the Sales Operations Leaders in all facets of running the business, including:
• Provide analytic data to support our annual sales planning including quota planning, go-to-market modeling, capacity modeling and optimization
• Manage regional bookings forecast information leveraging existing internal processes, methodologies and automation/forecasting tools
• Drive adoption of forecasting tools and dashboards to promote consistent visibility and delivery of business plan
• Convert raw data into well-presented and useful business information that drives business decisions
• Manage around and through potential process and technical limitations to deliver the best outcomes possible
• Drive standards of performance and specific activities that align with the predefined success criteria for the sales organization; track and report on these activities to ensure outcomes are on track/met
• Act as primary driver of SFDC data cleanliness across the Americas organization
• Single point of contact for our weekly forecasting templates - including upkeep of templates, creating new versions each quarter, automating and refreshing data, transferring data to Global sheets, and any other analysis needed for weekly forecasting
• Manage compliance of the non-standard transactions process
• Track quarterly metrics on general business performance, average discounts, non-standard exceptions, etc.; recommend action items for improvement

Your Experience

• Five years of previous experience in a business-focused analytics role preferred
• Strong understanding of sales processes, business acumen, and methodologies
• Strong organizational skills with the ability to manage multiple projects
• A demonstrated passion for information and business intelligence
• Excellent analytical skills with strong attention to detail, experience using reporting and analytics applications preferred; Salesforce preferred and/or Anaplan a plus
• Proven track record of effectively interfacing with cross-functional departments and sales management team
• Excellent written and verbal communication skills, strong presentation skills
• Advanced skills in Excel & PowerPoint; Tableau experience also a plus. Salesforce.com experience a strong plus
• Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus
• Ability to work cross-functionally across all areas of the business
• Self-starter, able to establish own priorities, initiatives and drive to closure
• Works well under pressure of heavy workload and time constraints
• Basic understanding of Sales, Inside-Sales, Channels and supporting business functions
• Bachelor’s Degree in statistics, analytics, or finance preferred or equivalent military experience required

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals.

You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e–mail, and web
• Remote support, deployment and knowledge transfer
• Handle support cases to ensure issues are recorded, tracked, resolved, and follow–ups finished in a timely manner
• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
• Work to reproduce customer issues and qualify critical issues
• Publish Technical Support Bulletins and other user documentation in the Knowledge Base
• Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
• Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc.
• Travel may be required to customer sites in the event of a critical situation to expedite resolution
• Work shoulder to shoulder with the Sales and Sales Engineering Teams

Your Experience

• BS/MS or equivalent experience or equivalent military experience required
• 5+ years of deep technical knowledge and technical support with a strong customer focus or related experience
• Advanced certifications such as CCIE/JNCIE/ CISSP– an advantage
• Excellent written and spoken communication skills, strength with establishing relationships
• Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
• Excellent interpersonal skills and the ability to work well independently and in a team
• Self–disciplined, self–managed, self–motivated and strong sense of ownership, urgency, and drive
• Passionate to learn, understand, and dissect new technology stack quickly on own
• Strong project management, time management, and organizational skills
• Strong analytical skills for interpreting business requirements and translating them into technical specifications
• Profound knowledge in networking protocols such as – TCP/IP, BGP4 (multi–homing), OSPF (multi–area), ISIS, Multicast, VOIP
• Expert working knowledge in the operation of Ethernet LAN switching protocols and standards including, VLANs, VLAN aggregation
• Experience with security (IPSEC, SSL–VPN, NAT, GRE)
• Prior experience in similar vendor Technical Support Centers
• Experience with Authentication Protocols a plus (Radius / TACACS)
• Strong history of deploying, maintaining, and troubleshooting multi–vendor (Cisco, Checkpoint, Juniper, Fortinet) firewall environments – PANW firewalls and VM–Series – A plus
• Excellent problem solving, critical thinking, communication, and teamwork skills
• Ability to clearly articulate technical issues to both technical and non–technical audiences, and explain their impact on business

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• This position calls for someone who has exceptional attention to detail, extraordinary interpersonal skills, and the drive to thrive in a fast-paced, multi-tasking environment. This person is a self-starter, flexible, and has a high level of integrity.

• Primary owner of Subcontractor Purchase Requisition process– create Engagement Letters for suppliers, build Purchase Request, track approvals

• Manage supplier PO funds, support PS managers in adding additional funds

• Track subcontractor costs for NAM for reporting and analytics

• Update system and tools with required information and maintain the database up to date

• Support pre-sales activities by building Statement of Works; build scope of services contract, track and manage review process.

• Support PSA tool (Clarizen) in creating and setting up projects for delivery team

• Maintains quality service by establishing and carrying out organization standards.

• To identify and recommend opportunities and process improvements based on findings and analysis

• Provide regular and ad-hoc reporting

Your Experience

• Computer literacy qualified with bachelor degree in Computer Science, Math, Statistics or related field

• 2 years relevant experience in an international reporting environment (6 years overall)

• Ability to work in a dynamic, fast moving and demanding environment

• Good communication skills with fluent English (both written and verbal)

• Ability to collaborate with high-performing internal and outsourced teams

• Efficient team player

• Willingness to adapt and learn new systems, tools, and processes

• Good knowledge and experience with SAP Ariba system is a plus

• Well versed with GoogleSuite and MS Office applications

Our primary responsibilities are: Application support and release management, Automation / workflows, Enhancements / bug fixes,Resource management support, Subcontractor onboarding / invoice approval

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Principal Consultant for SOC Transformation & XSIAM Deployment, you will be a seasoned leader at the forefront of our most strategic customer engagements. You will leverage a rare blend of consultative presence, deep technical mastery, and executive influence to guide our customers through complex Security Operations Center (SOC) transformations. Your primary role is to drive these large-scale programs, ensuring the successful execution of foundational elements like seamless log migration and the development of sophisticated detection strategies, to deliver measurable security outcomes in highly dynamic enterprise environments.

Your Impact

• Serve as the lead strategic advisor and subject matter expert for customers undertaking a full-scale SOC modernization with XSIAM
• Lead multi-national SOC transformation programs, consolidating fragmented detection and response processes into a unified, AI-driven platform
• Direct enterprise-scale XSIAM deployments, guiding customers from initial strategy to full operationalization
• Devise and oversee comprehensive log ingestion strategies to ensure high-quality data fuels the XSIAM platform
• Architect and implement sophisticated detection strategies and correlation rules to fortify customer defenses against advanced threats
• Fine-tune and optimize log sources and correlation rules to maximize system performance and detection efficacy
• Identify opportunities to enhance analyst alert handling and response through automation
• Transform ambiguity into structured action plans, driving accountability at every level of a customer engagement
• Build and mentor high-performing professional services teams that blend consulting, engineering, and change management expertise
• Partner with Product and R&D teams to incorporate field insights into roadmap priorities

Your Experience

• A proven track record in modernizing Security Operations Centers (SOCs) to achieve automation, AI-driven detection, and measurable improvements in MTTD/MTTR
• Exceptional executive presence, with strong verbal and written communication skills to engage with stakeholders from the SOC analyst to the CISO
• Experience acting as a trusted advisor to senior security leaders, with the ability to diagnose challenges and deliver strategic recommendations
• 10+ years of hands-on experience in deploying and integrating SIEM/security analytics solutions within large enterprise environments
• 8+ years of experience with Security Operations Center (SOC) tooling, processes, and workflows
• Hands-on technical mastery across SIEM, SOAR, EDR, cloud security, and threat intelligence
• Ability to conceive, architect, and develop effective correlation and detection rules
• Familiarity with a range of SIEM technologies, such as Splunk and IBM QRadar, is a plus
• Strong expertise in Regular Expressions (Regex)
• Relevant bachelor's degree or industry-recognized qualifications (CISSP, GIAC, etc.), is a plus

All your information will be kept confidential according to EEO guidelines.

Your Impact

• Partner with Finance / Business stakeholders to develop long - range plans, annual budgets, and monthly forecasts
• Prepare the monthly / quarterly forecast file and explain the variances (Forecast / Budget vs Actuals )
• Understanding the key business drivers
• Headcount Planning & tracking
• Financial Modelling
• Management Reporting & KPI’s
• Gather and analyze data to solve problems and evaluate scenarios and support decision making
• Interpret results using a variety of techniques, ranging from simple data aggregation to complex data analysis
• Provide insight on the goals, forecasts, and financial performance of individual business areas
• Interpret financial and operational performance to identify business risks and opportunities
• Improve financial status by analyzing results, trends, and variances & recommend actions
• Manage and drive the Month Close Process
  • Accurate accruals computation
  • Help analyze the Journals posted and reduce the number of Non Standard Journals
  • Automate where possible, the calculation and posting of Accruals
• Ensuring compliance with financial guidelines & company policies
• Communicate effectively with team and business partners to build relationships and present actionable and insightful recommendations

Your Experience

• CA or MBA with bachelor’s degree in accounting or equivalent military experience required
• 5+ years of related experience in FP&A in a large US MNC
• Experience with SAP or large ERP systems a plus
• Proficient with Excel and PowerPoint
• Critical Thinking - Ability to look at the numbers, trends, and data and come to new conclusions based on the findings
• Thorough working knowledge of finance, basic accounting, and business analysis
• Independently and proactively analyze financial information and develop solutions to complex problems
• Ability to multitask, stay organized and prioritize deadlines in a fast-paced environment
• Promote teamwork and collaboration
• Collaborate with cross-functional teams to support business initiatives and projects
• Ability to manage and prioritize multiple projects and deadlines
• Experience working in a fast-paced environment
• Energetic and positive

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals.

You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e–mail, and web
• Remote support, deployment and knowledge transfer
• Handle support cases to ensure issues are recorded, tracked, resolved, and follow–ups finished in a timely manner
• Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
• Work to reproduce customer issues and qualify critical issues
• Publish Technical Support Bulletins and other user documentation in the Knowledge Base
• Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
• Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc.
• Travel may be required to customer sites in the event of a critical situation to expedite resolution
• Work shoulder to shoulder with the Sales and Sales Engineering Teams

Your Experience

• BS/MS or equivalent experience or equivalent military experience required
• 5+ years of deep technical knowledge and technical support with a strong customer focus or related experience
• Advanced certifications such as CCIE/JNCIE/ CISSP– an advantage
• Excellent written and spoken communication skills, strength with establishing relationships
• Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
• Excellent interpersonal skills and the ability to work well independently and in a team
• Self–disciplined, self–managed, self–motivated and strong sense of ownership, urgency, and drive
• Passionate to learn, understand, and dissect new technology stack quickly on own
• Strong project management, time management, and organizational skills
• Strong analytical skills for interpreting business requirements and translating them into technical specifications
• Profound knowledge in networking protocols such as – TCP/IP, BGP4 (multi–homing), OSPF (multi–area), ISIS, Multicast, VOIP
• Expert working knowledge in the operation of Ethernet LAN switching protocols and standards including, VLANs, VLAN aggregation
• Experience with security (IPSEC, SSL–VPN, NAT, GRE)
• Prior experience in similar vendor Technical Support Centers
• Experience with Authentication Protocols a plus (Radius / TACACS)
• Strong history of deploying, maintaining, and troubleshooting multi–vendor (Cisco, Checkpoint, Juniper, Fortinet) firewall environments – PANW firewalls and VM–Series – A plus
• Excellent problem solving, critical thinking, communication, and teamwork skills
• Ability to clearly articulate technical issues to both technical and non–technical audiences, and explain their impact on business

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Join a new emerging team who is going to be part of Palo Alto’s Unit 42, Working closely with global customers providing the best security in the market
• Own an incident lifecycle from outbreak to full remediation
• Provide critical feedback to the different product, research and engineering and threat hunting teams to help improve the products for the entire Palo Alto Networks’ customer base
• Work closely with Security Research, Threat Intelligence and Threat Hunting teams to remediate and detect new emerging threats
• This position requires flexibility to work primarily during morning and afternoon hours however, occasional night shifts may be required depending on business demands

Your Experience

• 3+ years of experience in a multi tiered SOC/IR is a must
• Experienced with Technologies such as EDR, SIEM, SOAR, FW
• A well established familiarity with attack trends and vectors
• Excellent written and oral communication skills in English
• Some degree of Malware Analysis or equivalent military experience - An advantage
• CEH / CompTIA CYSA+ certifications - An advantage
• Hands-on experience with Cortex XSOAR or Cortex XDR - An advantage

All your information will be kept confidential according to EEO guidelines.