דרושים Network Security Customer Success Engineer ב-Palo Alto ב-Germany, Munich

Key Responsibilities

• Partner with Sales, Marketing, and Product teams to develop competitive positioning strategies, articulate technical differentiators, and deliver compelling narratives for IoT and OT security solutions
• Lead on-site workshops and technical design sessions to guide enterprise customers through complex deployment architectures, accelerating implementation timelines and improving configuration best practices
• Proactively identify and resolve deployment challenges, collaborating cross-functionally with Product Management, Engineering, and Support to influence roadmap priorities and drive impactful feature enhancements
• Deliver high-touch post-sales engagement to drive product adoption, maximize customer satisfaction, and secure renewals—ensuring long-term customer success and advocacy
• Expand and manage customer soak sites to validate product robustness, accelerate product maturity, and increase coverage across strategic accounts and key industry segments
• Collect, analyze, and synthesize customer and field feedback to translate real-world insights into actionable recommendations—enhancing usability and reducing support tickets
• Serve as a trusted technical advisor and subject matter expert (SME), building strong relationships with customers, partners, and internal teams to support proofs of concept (PoCs), trials, and sales enablement initiatives
• Develop and deliver advanced technical training and enablement content for Systems Engineers, Channel Partners, and Field Teams to strengthen technical acumen and ensure market alignment
• Act as the voice of the customer (VoC) during product testing and evaluation, ensuring new features align with evolving market and security requirements across IoT, OT, and IIoT environments
• Conduct ongoing market and competitive analysis to monitor IoT threat trends, assess opportunity size, and provide data-driven insights that shape product strategy and innovation

Required Qualifications

• 10+ years of hands-on experience in IoT, OT, IIoT, IoMT, and network security, with deep expertise in network traffic analysis, threat detection, and security architecture design
• Comprehensive understanding of passive IoT security solutions, including device discovery, behavioral analysis, and anomaly detection across diverse industrial and healthcare environments
• Strong wired and wireless network architecture skills, with the ability to interpret complex customer network designs, data flows, and segmentation strategies to ensure secure and efficient deployments
• Extensive experience with passive network data collection solutions, including SPAN, RSPAN, ERSPAN, and network taps such as Gigamon, for scalable visibility and traffic monitoring
• Proficient in networking topologies and IoT/OT/IIoT/IoMT communication protocols, including Modbus, DNP3, BACnet, MQTT, and OPC UA, with a strong grasp of network security implications
• Hands-on expertise with Network Access Control (NAC) and Next-Generation Firewall (NGFW) solutions in complex, distributed environments, ensuring secure access and policy enforcement.
• Technical Product & Tool Expertise : Experience with leading enterprise and security platforms, including:

1. Asset Management/CMMS systems: ServiceNow
2. Network & Wireless Management: Cisco Prime Infrastructure, Wireless LAN Controllers
3. Vulnerability Management: Rapid7, Tenable, Qualys
4. IP Address Management (IPAM): Infoblox
5. SIEM/SOAR platforms: Splunk, Cortex XSOAR, QRadar
6. SNMP and network monitoring tools for performance and availability analytics

• Strong understanding of SOC workflows, incident response processes, and integration between detection, investigation, and remediation tools.
• Professional Skills & Achievements: Proven experience preparing compelling RFI/RFP/RFQ responses, effectively positioning technical solutions to meet customer and business requirements.
• Demonstrated success leading customer evaluations, proof-of-concepts (PoCs), and technical validations, achieving high conversion rates and strong customer adoption
• Skilled in competitive analysis and solution benchmarking, with the ability to articulate key differentiators and influence product development decisions
• Exceptional communication and presentation skills, adept at translating complex technical concepts into clear, compelling value propositions for both technical and executive audiences
• Strong customer advocacy and relationship-building skills, with experience managing complex customer engagements and resolving challenges in high-stakes environments
• Proven ability to collaborate cross-functionally with Engineering, Product Management, Sales, and Marketing to define requirements, shape features, and accelerate go-to-market success
• Highly organized and detail-oriented, with a demonstrated ability to synthesize information and drive strategic outcomes in dynamic, fast-paced settings.
• Education & Preferred Expertise : BS/MS in Computer Science, Electrical Engineering, or related field, or equivalent military or professional experience.
• Bonus Experience: Hands-on familiarity with PAN-OS and Palo Alto Networks security platforms.
• Experience with EDR tools, endpoint telemetry, and behavioral analytics
• Scripting proficiency, especially leveraging RESTful APIs for automation and system integration
• Expertise in packet capture (PCAP) analysis, collection, and protocol decoding
• Knowledge of virtualization and cloud technologies, including VMware, AWS, and Azure environments

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area
• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
• As the main technical point of contact for Cloud Security, you will assist and collaborate to respond effectively to RFIs/RFPs.
• Lead and support customer demonstrations that showcase our unique value proposition
• Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities
• Drive high technical validation and PoV win rates within your assigned specialization area
• Responsible for discussing and highlighting product alignment with customer requirements and differentiation
• Architect solutions that will help our customers strengthen and simplify their security posture
• Accelerate technical validation of proposed solutions within your specialization
• Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions
• Help our customers build and develop further their services around Prisma Cloud
• Lead conversations about industry trends and emerging changes to the security landscape
• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative
• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions
• Initiate projects to improve individual team’s performance
• Implement organizational policies & help others adopt
• Act as a conduit for customer feedback to Product Management, Technical Marketing, competitor intelligence, and R&D to create requirements and deliver product features for our customers

Your Experience

• 6+years technical sales or equivalent experience highly preferred
• Hands-on experience using IaC software tools (CloudFormation, Terraform, Azure Resource Manager, GCP Cloud Deployment Manager etc) and CI/CD tools (IDEs, GitLab, GitHuB, Jenkins, CircleCI, etc.)
• Experience with Alicloud, AWS, Azure, and Google Cloud Platform and Oracle Cloud configuration and administration of security features and services (including identity and access management, networking, firewalls, encryption)
• Deep experience in one or more cloud security areas such as Shift Left, CSPM, CWP, KSPM, CIEM, DSPM, AI-SPMBackground in security domain or cloud security highly preferred
• Understanding of container and container orchestration technologies such as Docker, Kubernetes, and OpenShift
• This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position.
• Proficient in English & German

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Domain Consultant for SOC Transformation you will be the expert for our Cortex portfolio, a Next-Gen AI-powered security operations platform. You will play a key role in defining technical solutions that secure a customer’s key business imperatives. You evangelize our industry leading solutions in Security Intelligence and Automation, XDR, Attack Surface Management, SOAR and Incident Response that establish Palo Alto Networks as a customer’s cybersecurity partner of choice.

Your Impact

• Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area
• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
• As the main technical point of contact for Cortex, you will assist and collaborate to respond effectively to RFIs/RFPs
• Lead and support customer demonstrations that showcase our unique value proposition
• Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities
• Drive high technical validation and PoV win rates within your assigned specialization area
• Responsible for discussing and highlighting product alignment with customer requirements and differentiation
• Architect solutions that will help our customers strengthen and simplify their security posture
• Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions
• Help our customers build and develop further their services around Cortex solutions
• Lead conversations about industry trends and emerging changes to the security landscape
• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative
• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions
• Initiate projects to improve individual team’s performance
• Implement organizational policies & help others adopt
• Act as a conduit for customer feedback to Product Management, Technical Marketing, competitor intelligence, and R&D to create requirements and deliver product features for our customers

Your Experience

• 6+ years experience in Security Operations or pre-sales/sales engineering within SIEM, SOAR, SOC, and/or XDR/EDR environments
• Experience in working with customers, demonstrating problem-solving skills and a can-do attitude
• Solid understanding of Security Operations Center processes
• Advanced knowledge of SIEM and/or SOAR solutions
• Scripting experience is a plus - Python preferred
• Business fluent in German and proficient in English

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Senior Staff DevOps Engineer on the Prisma AIRS Red Teaming team, you'll be crucial in designing, developing and maintaining the advanced infrastructure for our product. This role demands strong DevOps knowledge, focusing on building scalable, secure systems and bridging development and operations through CI/CD and automation.

Key responsibilities include leading infrastructure development, optimizing CI/CD pipelines, implementing Infrastructure as Code, setting up monitoring, collaborating with teams, ensuring security, and optimizing performance and scalability.

Your Impact

• Passionate in building highly robus and scalable systems
• Work on complex problems that require in-depth evaluation of the requirements and apply engineering techniques to obtain quality results
• Identify problems and opportunities, propose and develop simple and attainable solutions to improve the team’s development process and product quality.
• Be the role model in establishing and implementing engineering best practices..
• Drive collaborative discussion and create synergy among product feature stakeholders to create an amazing product

Your Experience

• 9+ Years of total experience. 3+ years of experience in a role focused on CI/CD, automation or DevOps engineering with a strong drive for problem-solving and ownership
• Test automation infrastructure development and maintenance.
• GitLab based CI
• Terraform based cloud infrastructure management in GCP
• Proven expertise in designing, developing, and managing CI/CD pipelines for complex software products within continuous delivery and agile environments
• Solid understanding of cloud infrastructure concepts, particularly with GCP and/or AWS, and practical experience with Infrastructure as Code using Terraform
• Familiarity with containerization technologies like Docker and orchestration with Kubernetes

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As the Director of Next Generation Security Revenue Acceleration, you'll be a key leader focused on driving growth and operational excellence. You will report to the Senior Vice President of Next Generation Security Revenue Acceleration and work closely with our global Strategy, Operations, Marketing, and Field Sales teams to implement and execute revenue-accelerating initiatives.

We are looking for a highly analytical and strategic individual with a strong background in security, cloud business models, and sales operations. You will be responsible for maintaining operational cadence, managing forecasting, and supporting business reviews. You will use data to drive insights, measure performance, and ensure our sales teams can execute with precision.

Your Impact

• Lead operational initiatives with a focus on revenue acceleration.

• Act as a strategic advisor to GTM leaders on key acceleration efforts and organizational decisions.

• Manage and execute projects and programs that support the overall revenue acceleration strategy.

• Drive the QBR cadence and implement best practices within the organization.

• Collaborate with Global Sales Leaders to support sales leads and drive revenue growth in key theaters.

• Help drive change across the organization, assisting with strategy development, operations, and execution to achieve business goals.

• Assist with strategic alignment with Field Marketing and Demand Generation teams to manage the top of the funnel.

• Support the success of team members through incentives and performance management.

• Manage regular reporting on team and individual performance.

• Contribute to the execution of the strategy and ensure delivery on key metrics like bookings and pipeline.

• Act as a collaborative leader who helps elevate the capabilities of the team around you.

Your Experience

• 10+ years of experience in enterprise technology strategy and sales operations.

• Proven business acumen and a strong understanding of tech business models and Go-to-Market strategies.

• Demonstrated ability to make data-driven decisions.

• Knowledge of cybersecurity (SOC technologies preferred) and SaaS business models.

• Aptitude for navigating and influencing in a matrixed organization.

• Experience with iterative processes (experimentation, testing, etc.).

• Passion for leadership and a strong work ethic; able to establish priorities and drive initiatives to completion.

• A collaborative team player with the drive to lead initiatives, build positive relationships, and work cross-functionally.

• Ability to work effectively under pressure with a heavy workload and time constraints.

• Experience using reporting and analytics applications; Salesforce preferred.

• Excellent communication skills, and a proven ability to influence and build relationships across various teams, including sales, marketing, and executives.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $212000/YR - $265000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Perform red and purple team assessments (with and without industry regulator oversight), assumed breach assessments (red team engagements with a pre-deployed implant), ransomware readiness reviews (assessing susceptibly to modern ransomware threats), threat analysis and social-engineering assessments
• Develop scripts, tools, and methodologies to automate and streamline internal processes and engagements - Examples include Terraform and Ansible, custom payload generators / loaders
• Conduct cloud penetration testing engagements to assess specific workloads (i.e., AWS, GCP, Azure, containers, or other PaaS and SaaS instances) for vulnerabilities and subsequently attempt to exploit identified weakness after receiving permission from client stakeholders
• Lead scoping and services overview conversations with clients for prospective engagements in area of expertise, presenting with credibility and authority, clearly articulating various testing approaches and methodologies to audiences ranging from highly technical to executive personnel
• Determines processes and procedures to be followed on assignments - On large and complex engagements, lead technical workstreams with guidance and oversight as required
• Leads communications with clients on engagements, including highly technical matters, ensuring client inquiries are responded to promptly
• Ability to lead engagement delivery through to completion, manage engagement economics to deliver projects on time and on budget and uphold high standards of quality
• Mentor and coach new team members and lead by example, demonstrating technical skills and procedures during engagements - Delegate tasks and provide feedback to empower team members to produce high-quality results
• Ability to perform travel requirements as needed to meet business demands

Qualifications

Your Experience

• 8+ years of professional experience with cyber security tools, technologies, and methods focused on Red/Purple Teaming
• Demonstrate a deep understanding of how malicious software works (i.e.malware, trojans, rootkits, etc.)
• Ability to modify known and/or craft custom exploits manually without dependence on consumer tools
• Ability to create bypasses to security tools, and weaponize payloads for delivery on social-engineering engagements
• Demonstrable experience of evasion techniques
• Strong experience with Active Directory and attack killchain
• Experience with penetration testing, administering, and troubleshooting major flavours of Linux, Windows, and major cloud IaaS, PaaS, and SaaS providers (i.e., AWS, GCP, and Azure)
• Experience with scripting and editing existing code and programming using one or more of the following - Perl, Python, ruby, bash, C/C++, C#, or Java
• Ability to read and use the results of mobile code, malicious code, and anti-virus software
• Demonstrable experience of threat-intelligence led red teaming frameworks such as CORIE, CBEST, TIBER-EU
• Track record of championing innovation and improvement initiatives for your area of expertise, identifying emerging trends and technologies and developing leading solutions to address client needs
• Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security, or equivalent years of professional experience or equivalent military experience to meet job requirements and expectations
• Professional industry certifications such as: Offensive Security Certified Expert (OSCE)
• Offensive Security Certified Professional (OSCP)
• CREST Registered Tester (CREST CRT)
• GIAC Penetration Tester (GPEN)
• CREST Certified Simulated Attack Specialist (CCSAS)

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Manage execution and achievement of all GCS (Global Customer Services) including all metrics and targets for the Area on a quarterly and annual basis
• Proactively engage with and represent as the SPOC and owner, all GCS related topics in Area and execute in alignment with Theatre and Global GCS processes and ways of working
• Collaborate with sales leadership and proactively interface with CIO/CISO level customer leadership to gain insight and feedback on how to provide the best post sales experience. Lead when necessary in critical customer situations
• Work in alignment with the Area leaders to represent PANW to customers where required and deliver an exceptional customer experience
• Actively participate as a core leader of the GCS EMEA leadership team bringing the specific Area related opportunities and challenges to the leadership team with data to enable effective and efficient execution
• Build a strong cross functional interlock and operating cadence with Sales, Product and Technical Consulting teams in Area
• Develop a high performance team of GCS staff creating a cohesive GCS organisation at Area level including direct and matrixed reports and organisations
• Build a growth mindset oriented culture that promotes diversity, continuous improvement, a sense of urgency and customer outcomes
• Own and drive the overall GCS execution programs; measure, monitor, and report GCS key quarterly targets and metrics and drive programs to assure continuous improvement
• Lead the operating cadence of the business. Create the right operational metrics that are impactful to the customer experience and operating productivity and drive the right priorities and goal settings that deliver measurable improvements

What You Bring

• Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs
• Passion for creating diverse teams and a customer obsessed, outcomes focused culture. Ability to inspire and attract the best talent
• Ability to create a strategy and align resources to execute and drive continuous improvement in alignment with other teams and organisations
• Executive presence; The ability to effectively communicate and influence at senior levels with customers and within the organisation
• P&L/Run the Business experience and mindset; Strategic mindset, ability to scale, strong operational, analytical and problem-solving skills with a track record of making major transformational improvements to customer, operational and financial performance

Your Experience

• 10+ years’ experience in a high growth SaaS/Cloud Enterprise Organization, or similar experience. Including at least 5+ years in a leadership capacity
• Demonstrated experience leading global direct/indirect teams of +10 in customer success, professional services and/or Support organisations
• Experience managing quantified metrics and execution programs to deliver exceptional results and customers satisfaction
• Customer facing experience in senior roles
• Travel requirement up to 30% within the Area
• Experience building and growing teams with both direct and indirect reporting lines
• History of building trusting relationships with regional and Area-level PS delivery teams, Engineering, Sales, Marketing, and service delivery Partners
• STEM Bachelor’s Degree required or equivalent experience. Master’s degree preferred

You’ll be ensuring that your customers are successful with our products and as threats evolve and technology changes, you continue helping them to accomplish their desired outcomes.

All your information will be kept confidential according to EEO guidelines.