דרושים Manager Technology Customer Support ב-Nike ב-United States, Memphis

Address: Memphis, TN

Full Time – 34-40 hours per week, including nights and weekends

Putting Your Best Foot Forward

• Three years of customer-facing retail or hospitality experience
• One year of leadership experience
• Demonstrated ability to recruit, build and lead high-performing teams
• Proficient in Microsoft Office and retail business systems
• Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling
• Able to work mornings, weekends, nights, and holidays as needed

What You're Responsible For

• Leading a team the helps keep all store functions running seamlessly.
• Ensuring your store is staffed by attracting, assessing and onboarding your future teammates.
• Equip store employees with tools needed to succeed in their day-to-dayresponsibilities.
• Leading your store's team and business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management
• Managing product life cycle from stockroom to visual merchandising and the sales floor.

Be Rewarded for a Job Well Done

• Medical, Dental and Vision Insurance
• Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment
• 401(k) Plan, CERA, Employee Assistance Program, Mental and Emotional Health, Financial Coaching and Education, Child Development Support and Caregiving Benefits starting on the day you're hired
• Accrued Paid Time Off and Holiday Pay
• The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP)
• Access to support through Optum Employee Assistance Program at no cost for you and your family
• Discounts for you and your family from Nike, Converse, and Jordan up to 50% off

For more information, please refer to

Qualifications:

This position is responsible for monitoring State, Federal and Local regulations to ensure Nike is actively involved in emerging issues and poised to address new and modified regulations. Additionally, the EHS Manager supports all site management teams. This position is part of a larger global EHS and Resilience team at Nike.

• 3-5+ years practical experience with health and safety compliance at a large global company with world class safety programs. Distribution center experience is a plus.

• Significant operational knowledge of PMVs and safety requirements.

• Ability to communicate to all levels of employees in a clear, concise and persuasive manner

• Ability to work effectively in teams as well as independently

• Exceptional organizational skills and ability to handle multiple projects and meet deadlines

• Detailed knowledge of OSHA and EPA regulations and their state equivalents as well as other applicable industry environmental, health, and safety standards.

• Demonstrated ability to write, develop and implement all facets of successful and sustainable EHS programs.

• Demonstrated ability to manage a team of 3-4 direct reports.

• Proficiency in conducting root cause safety investigations.

• Demonstrated ability to manage EHS data and related documents and compliance records.

• Demonstrated teamwork and ability to develop relationships at all levels of the organization.

• Demonstrated ability to effectively communicate verbally and in writing and train personnel live and by use of computer-based systems.

• Bachelors or Master’s degree with an emphasis on EHS curriculum preferred.

• Safety certification (CIH or CSP) is preferred

Responsibilities:

• Manages the direction and execution of EHS programs and policies.

• Engage actively and daily with distribution operations with a focus on hazard recognition, safety observations and coaching.

• Support all aspects of incident oversight including response, reporting, investigation, root cause analysis, identification of corrective and preventative action, and publication of safety alerts as required.

• Maintains a current working knowledge of EHS regulations and laws. Provide technical and regulatory compliance expertise and support.

• Continuously drives improvement in health and safety measures.

• Assist in drafting, preparing required plans and appropriate facility operating procedures.

• Serves as facility contact for federal, state, and regional health, safety, and environmental agencies.

• Support and facilitate internal inspections, audits, and self-assessments. Assists operations in addressing audit recommendations.

• Ability to work with minimal supervision and after normal business hours and/or weekends based on business needs.

Address: Memphis, TN

Full Time – 34-40 hours per week, including nights and weekends

Putting Your Best Foot Forward

• Three years of customer-facing retail or hospitality experience
• One year of leadership experience
• Demonstrated ability to recruit, build and lead high-performing teams
• Proficient in Microsoft Office and retail business systems
• Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations
• Proven ability to utilize tools for conflict resolution and employee coaching and counseling
• Able to work mornings, weekends, nights, and holidays as needed

What You're Responsible For

• Leading a team the helps keep all store functions running seamlessly.
• Ensuring your store is staffed by attracting, assessing and onboarding your future teammates.
• Equip store employees with tools needed to succeed in their day-to-dayresponsibilities.
• Leading your store's team and business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management
• Managing product life cycle from stockroom to visual merchandising and the sales floor.

Be Rewarded for a Job Well Done

• Medical, Dental and Vision Insurance
• Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment
• 401(k) Plan, CERA, Employee Assistance Program, Mental and Emotional Health, Financial Coaching and Education, Child Development Support and Caregiving Benefits starting on the day you're hired
• Accrued Paid Time Off and Holiday Pay
• The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP)
• Access to support through Optum Employee Assistance Program at no cost for you and your family
• Discounts for you and your family from Nike, Converse, and Jordan up to 50% off

For more information, please refer to

Shift-Monday-Friday, 9AM-5PM. Must be flexible, may include some nights and weekends.

As our Inventory Operations Manager you’ll provide guidance, direction, and vision for inventory. You'll lead a team of Coaches who are responsible for driving inventory management activities that ensure the accuracy, control of inventory transactions, and balances within a Distribution Center. In addition, this role is responsible for developing, implementing, and validating policies, procedures, controls, and systems that prevent, detect and correct errors in inventory transactions and balances while maintaining appropriate segregation of duties.

WHO YOU WILL WORK WITH:

WHAT YOU WILL WORK ON:

The Inventory Operations Manager works in a variety of roles including:

• Leading inventory validation programs that comply with company policies and provide ongoing measurements on inventory KPI’s for a Distribution Center
• Strengthening a structured problem-solving approach that results in the continuous improvement of inventory accuracy and establish goals, examine root cause analysis of inventory errors, and identify the most critical process failures contributing to inventory errors
• Facilitate the development and implementation of process improvements and evaluate the effectiveness of actions taken
• Build cross functional relationships with key business partners at WHQ and within DC Operations
• Drive the development and culture of the Inventory Management Ops team including hiring, training, leadership development (coaching and mentoring), and fostering an inclusive and open culture
  

WHAT YOU BRING:

• Bachelor’s degree in Business Administration, Industrial Engineering, or a related discipline
• 5 years' management experience
• Ability to work a flexible schedule to support a 24/7 operations schedule
• Proficiency in Microsoft office suite along with experience working with a WMS and ERP (SAP preferred)
• Outstanding organizational and problem-solving skills
• Demonstrated strength with critical thinking
• Demonstrated record of developing technical and analytical skills within a staff
• Excellent verbal and written communication skills, including the ability to brief senior leaders on inventory results, projects, and opportunities
• Effective cross-functional project management
• Must understand and foster a diverse workforce

This role will report to the Manager of North America Technical Services WCS. You will work closely with your Warehouse Management System (WMS) counterpart to investigate systems integration incidents between the Warehouse Management System (WMS) and the Warehouse Control System (WCS). You will also have direct interactions with Logistic Center employees and management responding to product routing issues and service requests. Cross-collaborative partnerships will be cultivated across multiple business units including operations, maintenance, IT and 3rd-party vendor partners.

You will troubleshoot and communicate effectively on varying degrees of production support incidents involving MHE Systems, Automated Packing systemsand Robots with the goal of minimizing downtime and impact to Nike’s revenue. You will ensure standards, processes and policies are adhered to within the department. You will provide input with regard to status, change and problem management. You will communicate suggestions for improvement to standards, policies, and procedures.

• Bachelor’s Degree in Computer Science, Engineering,Information Systems or IT-related subject area or equivalent combination of relevant education, training and experience
• Minimum of 1 year systems software support experience
• Competent and comfortable with SQL scripting
• Knowledge of warehouse systems
• Previous experience working with Warehouse Control System (WCS) applications in a distribution center environment, preferred
• Strong technical skills
• Comfortable working around motorized equipment
• Schedule flexibility for supporting a 24x7 environment