דרושים Technical Account Manager ב-Nice

NiCE Actimize is comprised of talented, creative, and dedicated individuals with a passion for delivering innovative solutions to the market. At NiCE Actimize, we recognize that all employee’s contributions are integral to our company’s growth and success. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation, and benefits, and rewarding career opportunities. Come share, grow, and learn with us – you’ll be challenged, you’ll have fun and you’ll be part of a fast growing, highly respected organization.

How will you make an impact?

• Design, validate, and bring to market innovative technology platform tools for financial institutions, leveraging Actimize’s footprint and advanced analytics.
• Strategy and planning to support business growth and market leadership through understanding the market (market segmentation, growth opportunities, key industries, and solution areas)
• Product strategy, roadmap, and requirements for building market leading products
• Help define and execute a partner strategy for enriching our financial crime solutions with 3^rdparty data solutions go-to-market strategy and execution including packaging, pricing, positioning, marketing campaigns and sales enablement.
• Evangelize and provide thought leadership through constant engagement with the market and the client community.
• Strong relationship and management skills in a highly matrixed environment with customers, sales, regions, partners, services and product groups.

Have you got what it takes?

• BSc in Computer Science, Industrial Engineering or equivalent
• Strong analytical and problem-solving skills.
• 5 + years' experience in Software product management mandatory, Marketing product management is an advantage
• Vast experience with creating specifications (specifically the ability to understand business requirements) and delivering them to software teams.
• Excellent verbal, written, analytical, and interpersonal communication skills mandatory.
• Experience in public speaking
• Experience in automation
• Learning agility
• Experience in cloud/SaaS very nice to have.
• Experience in financial services very nice to have.
• Must be willing to travel up to 25% to customer sites.
• The position involves working during U.S. business hours (EST mostly).

Reporting into:Director, Product Management, Actimize

Individual Contributor

You will be responsible for managing and communicating a unified roadmap view, identifying risks and dependencies, and enabling consistency in planning across product, engineering, marketing, sales, and customer-facing functions.

Portfolio Roadmap Management

• Own the creation, maintenance, and communication of the cross-product roadmap for CXone and related CX solutions
• Partner with product managers across multiple teams to collect, align, and synthesize individual roadmaps into a coherent portfolio view
• Track dependencies, identify conflicts or gaps, and proactively escalate risks or misalignments

Strategic Planning & Alignment

• Coordinate quarterly and annual planning processes across product and engineering teams
• Align roadmaps with strategic business priorities, GTM plans, and platform-level objectives
• Facilitate alignment between technical deliverables and market/customer needs

Cross-Functional Collaboration

• Serve as a liaison between Product, Engineering, Product Marketing, Sales Enablement, and Executive Leadership
• Ensure consistency of messaging, prioritization, and timing across initiatives
• Support communication of roadmap themes and updates to both internal and external stakeholders

Communication & Transparency

• Build and deliver executive-level presentations and planning artifacts
• Maintain shared roadmap tools and documentation that improve visibility and decision-making
• Champion portfolio planning best practices across teams

Have you got what it takes?

• Education & Experience:
• Bachelor’s degree in Business, Computer Science, or a related field
• 5+ years of experience in Product Management, Program Management, or Portfolio Operations
• Experience managing multi-product roadmaps or coordinating product planning in large organizations
• Skills & Competencies:
• Excellent organizational and program coordination skills
• Strong communication and presentation skills, especially with executive audiences
• Ability to synthesize and align inputs from diverse stakeholders into a cohesive plan
• Skilled at navigating ambiguity and driving alignment in matrixed environments
• Familiarity with product development methodologies (Agile, SAFe, etc.) and planning tools (e.g., Aha!, Jira, Confluence)
• Bonus:
• Experience in B2B SaaS or customer experience platforms
• Prior exposure to portfolio planning, capacity planning, or strategic operations roles
• Strong data-driven decision-making and reporting capabilities

Reporting into: Director of Cross-Platform Product Management

Role Type: Individual Contributor

Objectives:

1. To identify and execute actions to put in place quality gates and validation mechanisms in order to eliminate billing errors
2. To use Billing expertise to review credit and invoice correction cases before approval in order to ensure NiCE do not over-compensate customers for errors

Tasks:

1. Review all credits, invoice corrections, backbills and re-bills cases and actions before execution

1. Modify $ amount, as applicable, for COO & Business Finance final approval
2. Capture systematically all data related to the error - how, why, when and who
3. Identify required quality gates, validation mechanisms and process changes
4. Lead pro-active search and fix for similar dormant errors, before they occur

1. Roadmap development and execution:

1. Participate in aggregating required changes into prioritized billing excellence roadmap
2. Execute initiatives to put in place quality gates and validation mechanisms

Success measurements:

1. Customer errors / Invoiced customers
2. Billing e-2-e errors / Customer errors
3. % Reduction of credit and re-bill $ amounts between requested and processed

Have you got what it takes?

• Skills: If you enjoy solving complex problems and fixing systems design, you will love it. In addition, Data Analysis, Process Improvements, Business Acumen, Ability to work across teams and functions are necessary skills.
• Experience: 2-3 years in Business Strategy / Operations is a must.

Billing end-to-end Director, Platform LOB

Individual Contributor

As a Pricing Product Manager, you will work closely with cross-functional stakeholders, including Product, Sales, Finance, Legal, Operations, and additional stakeholders to define, prioritize, and deliver pricing capabilities that drive commercial success, operational efficiency, and scale.

How will you make an impact?

• Evolve the pricing product roadmap, with a focus on global scalability, automation, and user experience.
• Serve as the business owner for pricing processes within CPQ with holistic view of other commercial systems.
• Collaborate with stakeholders to define pricing models for new product offerings and ensure seamless implementation.
• Define business requirements and user stories for pricing-related enhancements in collaboration with development teams.
• Drive initiatives related to discounting logic, quote flexibility, approval flows, and price governance.
• Partner with Finance and Legal to ensure compliance and control in global pricing.
• Support strategic initiatives such as new business models and more
• Educate internal teams on pricing capabilities and enhancements; serve as a point of contact for escalations.
• Provide input to dashboards and analytics supporting pricing decisions and visibility.

Have you got what it takes?

• 4–6 years of experience in Product Management, preferably in SaaS, enterprise software, or B2B tech.
• Strong understanding of commercial models, pricing workflows, and quote-to-cash lifecycle.
• Experience defining product requirements and working in Agile environments.
• Ability to manage complexity and align stakeholders across multiple functions and geographies.
• Excellent communication, analytical thinking, and stakeholder management skills.
• Comfortable working in fast-paced environments with evolving priorities.

You will have an advantage if you also have:

• Proven experience working with CPQ platforms (Salesforce CPQ preferred) and pricing configuration – a plus
• Experience working with international pricing and regional discount strategies – a plus.

Reporting into:Director, Product Management, Platform, CX

Individual Contributor

• Lead development teams in design, planning, delivery, and release of our SaaS product.

• Manage SCRUM processes and optimize team efficiency.

• Report to the R&D Director for Digital CXone.

• Ensure delivery of high-quality software iterations in an agile environment.

• Orchestrate the release cycle, including forecasting and deploying new software versions into production.

• Oversee software maintenance, bug fixes, and prioritization of technical tasks.

• Standardize development practices, tools, methodologies, and documentation to align with overall architecture.

• Collaborate with Product Managers to understand requirements and limitations.

• Continuously improve development quality, efficiency, and accuracy.

• Represent R&D in cross-company discussions with stakeholders and coordinate with other R&D teams according to the roadmap.

• Provide leadership and coaching for individual team members, including goal setting, feedback, performance management, and professional growth.

• Manage projects according to the roadmap, assign tasks, and deliver reports.

• 3–5+ years of experience in a similar managerial or Scrum Master role.

• Positive attitude and strong energy to lead teams and drive progress.

• Creative problem-solving skills, ability to meet deadlines, and manage full delivery cycles without compromising quality.

• Excellent communication skills, with the ability to explain technical topics to non-technical audiences.

• Strong command of English (written and spoken).

• Willingness to work in a bilingual team: Czech office culture with humor, and English in the global environment.

• Ideally, experience with SaaS products or software serving high-scale operations.

• Hands-on software development experience is a plus.

Každý rok náš produkt a jeho traffic roste o stovky procent, používáme pokročilé technologie, máme vyspělých produkt s robustní infrastrukturou, provozujeme desítky data center (vše AWS), kontinuálně se snažíme zlepšovat a automatizovat naše procesy, řešíme mnoho zajímavých technologických výzev.

Od této role čekáme:

• Leadership vývojových týmů – při návrhu, plánování, doručení a releasování našeho SaaS
• SCRUM management, tuning fungování vývojových týmů
• Reporting R&D Directorovi pro Digital CXone
• Zodpovědnost za doručování softwarových iterací v agilním prostředí a jejich kvalitu.
• Orchestrace vývojového cyklu releasu, forecasting, release nových verzí software fo produkce.
• Údržba software, management opravy bugů, zajištění průběžného odbavování a prioritizaci technických priorit týmů
• Dlouhodobá standardizace vývojových praktik, nástrojů, metodik, dokumentačních postupů, aby byl zajištěn soulad s celkovou architekturou.
• Spolupráce s produktovými manažery, chápání produktového zadání a jeho limitací
• Kontinuální hledání možností pro zvyšování kvality vývoje, efektivity, zajišťování přesnosti a pečlivosti výstupů.
• Reprezentace R&D v diskuzích s ostatními stakeholdery napříč společností, spolupráce s ostatními R&D týmy dle aktuální roadmapy
• Leadership pro rozvoj jednotlivců v týmu, coaching, práce se zpětnou vazbou, nastavování cílů na zlepšení a osobnostní růst, peformance management.
• Řízení projektů dle aktuální roadmapy či zadání, přidělování úkolů, reporting.

Potřebujeme, aby kandidát měl:

• Zkušenost s podobnou manažerskou nebo scrum master pozicií min 3 - 5 let.
• Pozitivní přístup a energii vést týmy, posouvat věci neustále dopředu
• Kreativita řešení různých výzev, pracovat s deadliny, řídit kompletní delivery releasů bez kompromisů v kvalitě
• Dobré komunikační schopnosti, schopnost vysvětlování technických problémů i netechnickým lidem, velmi dobrá úroveň angličtiny
• Chuť fungovat v bilingual týmu v kanceláři s typicky českou kulturou a humorem a s anglickým prostředí v rámci globálního týmu
• Ideálně zkušenost se SaaS produktem nebo softwarem, který obsluhoval velkou škálu provozu
• Ideálně vlastní zkušenost s vývojem software

Senior Director, Engineering, CX.
Manager.

How will you make an impact?

• Lead and manage a Global Cloud Services team, driving innovation and efficiency in IT
• Design, implement, and oversee Public Cloud Infrastructure Management, focusing on AWS and Azure.
• Develop and maintain Cloud Architecture and Automation strategies to optimize performance and scalability.
• Oversee Cloud Security and compliance management, ensuring adherence to industry standards.
• Provide trusted advisory support to stakeholders on cloud best practices, governance, and cost optimization.
• Drive IT infrastructure modernization and lead cloud migration projects for legacy systems.
• Implement and enhance CI/CD pipelines, DevOps workflows, and automation frameworks.

Have you got what it takes?

• 5+ years of experience leading global teams in cloud services or infrastructure.
• Strong expertise in AWS and Azure, including best practices, architecture, and management.
• Proven experience in CI/CD, DevOps methodologies, and automation frameworks.
• Hands-on experience in IT infrastructure, with a focus on cloud migrations.
• Deep understanding of R&D workflows and collaboration with development teams.
• Strong knowledge of security, compliance, and governance in cloud environments.
• Excellent communication skills and ability to provide strategic guidance to senior stakeholders.

You will have an advantage if you also have:

• Experience with Infrastructure as Code (IaC) tools such as Terraform or CloudFormation.
• Knowledge of Kubernetes, Docker, and serverless architectures.
• Familiarity with FinOps principles to optimize cloud costs.

Director, Cloud Services & Infrastructure
People Manager

The HRIS (Human Resources Information Systems) PMO is responsible for mapping current HR processes and systems, collaborating closely with IT, and ensuring a smooth transition to the new ERP system. The role requires strong project management skills, excellent communication abilities, and a deep understanding of HR-IT integration.

How will you make an impact?

• Project Leadership: Lead the ERP implementation project ensuring alignment with organizational goals, and engage with key stakeholders including HR, IT, and other departments, to address their needs and concerns.
• Process Mapping and Analysis: Document and analyze existing HR processes and systems to identify gaps and areas for improvement and collaborate with HR and IT to design the future state of HR processes in the new ERP system, ensuring HR system initiatives and implementations are aligned with business goals and executed effectively.
• Release Management: Lead the system release cycles, coordinating both internal teams and external interfaces to ensure successful deployments.
• Collaboration with IT: Participate in major HR technology selection processes, including facilitation of legal, financial, and compliance considerations. Work closely with IT to plan and execute the integration, configuration and customization of HR processes into the new ERP system.
• Change Management: Develop and implement a change management strategy to facilitate a smooth transition to the new ERP system. Organize training sessions and provide ongoing support to HR staff to ensure familiarity with the new system.
• Risk Management: Identify potential risks associated with the ERP implementation and develop mitigation strategies, and continuously monitor project progress and control risks to ensure successful implementation.
• Communication: Provide regular updates to stakeholders on project progress, challenges, and successes, and establish a feedback mechanism to gather input from HR staff and stakeholders throughout the implementation process.
• KPI Management: Define key performance indicators (KPIs) and metrics to measure the success of the ERP implementation and use performance data to drive continuous improvement in HR processes and systems.

Have you got what it takes?

• Proven experience leading or supporting the implementation of Oracle, Workday or similar enterprise HR systems.
• At least 8 years of experience as a project manager or in an equivalent role, preferably in a global software or technology-driven company.
• Bachelor’s degree in Information Systems, Computer Science, Industrial Engineering, Business Administration, or related field.
• Certification in project management (e.g., PMP, PRINCE2).
• Strong understanding of SaaS platforms and system delivery life cycles, and in HR processes and systems.
• In-depth knowledge of project and operations management practices, tools, and methodologies.
• Excellent communication and interpersonal skills, including being proactive, responsible, independent, and self-managed.
• Experience in change management and risk management.
• Fluent in English .

VP, Head of C&B and HR Operations
Individual Contributor