דרושים Sales Operations Analyst Intern ב-Nice ב-ארהב

Pipeline Management & Bookings Forecasting

• Own the end-to-end management of the sales pipeline for vertical markets, ensuring data integrity, visibility, and actionable insights.
• Collaborate closely with Sales Leadership and Revenue Operations to produce accurate weekly, monthly, and quarterly bookings forecasts.
• Proactively identify gaps, risks, and opportunities in the pipeline; recommend strategic actions to meet or exceed targets.
• Develop and maintain robust forecasting models that integrate sales trends, market dynamics, and seasonal behavior.

Strategic Data Analytics & Performance Metrics

• Design and lead analytical initiatives that uncover performance trends, customer behaviors, and market opportunities.
• Create and maintain dashboards, scorecards, and KPIs that align with vertical goals and executive reporting requirements.
• Conduct deep-dive analyses to inform strategic decisions, such as segmentation effectiveness, win/loss rates, and product adoption patterns.
• Partner with the Business Intelligence team to automate data flows and ensure reliable, scalable reporting.

Commercial Finance Partnership

• Work cross-functionally with the Finance team to develop business cases, evaluate deal structures, and guide commercial decision-making.
• Drive alignment between bookings forecasts and financial plans, including revenue recognition and margin optimization.
• Support planning cycles (annual, quarterly) with financial modeling, budget tracking, and scenario analysis.
• Provide financial insights to Sales and GTM teams to inform investment prioritization and incentive design.

Strategy Development & Execution

• Partner with Vertical Market Leaders to define strategic priorities, growth initiatives, and operational plans.
• Lead execution of strategic projects, such as market expansion, cross-sell initiatives, or AI-driven solution rollouts.
• Conduct competitive benchmarking and market analysis to support go-to-market strategies and vertical differentiation.
• Monitor progress against strategic objectives and provide regular performance updates to executive stakeholders.

Operational Efficiency & Process Optimization

• Identify and implement process improvements across pipeline management, forecasting, reporting, and deal execution.
• Standardize and document business processes to ensure consistency, scalability, and compliance across vertical operations.
• Collaborate with Sales Operations, Product, and Customer Success teams to streamline end-to-end customer engagement workflows.
• Introduce tools and best practices that improve productivity and collaboration across cross-functional teams.

Leadership, Communication & Cross-Functional Alignment

• Act as a trusted advisor and operational leader to Vertical GMs and Sales Leaders, helping translate strategic goals into operational actions.
• Foster collaboration across departments, ensuring alignment between Sales, Marketing, Product, and Finance on key initiatives.
• Prepare and deliver executive-level presentations, business reviews, and strategic recommendations.
• Serve as a role model for independence, assertiveness, and a proactive mindset in driving business results.

You will have an advantage if you also have:

• Strategy & Operational Excellence:
  
• Pipeline & Forecast Management:
  Oversee and optimize the end-to-end sales pipeline process for vertical markets; drive accurate and timely bookings projections in collaboration with Sales, Marketing, and Finance.
• Data Analytics & Insights:
  Serve as trusted operational partner to the leadership team and lead data analysis efforts to identify trends, forecast growth, and provide actionable insights and recommendations; develop dashboards and performance metrics that support vertical strategy execution.
• Commercial Finance Partnership:
  Collaborate with Finance to model deal economics, monitor margins, and guide pricing decisions; support annual planning and with financial rigor
• Process Improvement:
  Identify and implement operational improvements to enhance scalability, efficiency, and data integrity across vertical market activities. Monitor projects progress against objectives, and ensure timely delivery of outcomes.
• Stakeholder Communication:
  Deliver clear, concise updates and recommendations to senior leadership; facilitate alignment across Sales, Product, Marketing, and Finance functions.

Have you got what it takes?

• 5+ years of experience in business operations, strategy, commercial finance, or related roles—ideally within enterprise software, SaaS, or tech companies.
• Proven ability to manage pipeline, forecast bookings, and translate complex data into strategic decisions.
• Strong analytical mindset with proficiency in Excel, Salesforce, BI tools, and data visualization platforms (e.g., Tableau, Power BI).
• Excellent communication skills, with the ability to influence cross-functional teams and executive stakeholders.
• Highly independent and proactive; assertive in driving outcomes and solving problems.
• Experience working in fast-paced, dynamic environments with evolving priorities.
• Bachelor's degree in Business, Finance, Economics, or related field; MBA or advanced degree is a plus.

How will you make an impact?

• Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions.
• Engage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations.
• Negotiating contract terms, pricing, and other details to achieve favorable outcomes for both the company and the customer, which will maintain and increase revenue through effective contract negotiations
• Partner with SAMs, AEs, Technical Account Managers (TAMs) and the Finance team to represent the best interest of NiCE and revenue retention goals
• Partner with the finance team to ensure healthy price points
• Extending contracts for multiple years
• Become intimately familiar with customer contracts and NiCE billing methods
• Maintain working knowledge of competitors and what strategy NiCE should develop for counter offers and retaining the customer.
• Maintain working knowledge of NiCE products/services
• Partner with TAMs, SAMs, and AEs to ensure consistent messaging to the customer
• Measure success via tracking of client retention and revenue growth with multiple sources such as Salesforce and Excel.
• Communicate effectively and professionally with internal and external stakeholders.
• Investigate areas of risk and prepare course of action/recommendations to minimize risk
• Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities

Have you got what it takes?

• Bachelor’s degree in Information Technology or Business Administration or related field or equivalent work experience
• 4+ years applicable experience in contract negotiation
• 4+ years in contact center or service delivery
• Experience with SAAS billing models
• Demonstrated experience in a fast-paced environment and meeting customer contract timelines
• Demonstrated experience working independently with little to no daily supervision
• Ability to pivot between negotiation projects
• Ability to multitask responsibilities
• Exhibit adaptability and responsiveness by embracing change and implementing necessary adjustments to support evolving business needs and customer expectations.
• Thrive in uncertain environments by maintaining focus and productivity amid incomplete information or shifting parameters.
• Tracking and reporting on renewal metrics, such as renewal rates.
• To be innovative with strategic ideas and approaches in negotiation
• To have Problem solving and critical thinking skills
• To be able to effectively communicate with high level customer stakeholders such as CEOs, CTOs, and CFOs.
• To be Efficient with Microsoft office applications, PowerPoint, and Salesforce

Bonus Experience:

• Account Management or sales experience

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Individual Contributor

How will you make an impact?

• Develop and execute strategic sales territory plans to drive revenue growth for NiCE's advanced digital solutions
• Lead a high-performing sales team of 6-8 individual contributor, direct reports to exceed sales targets and deliver exceptional sales support to the CX Americas account teams
• Identify new business opportunities and cultivate relationships with key clients in the digital solutions market
• Collaborate with cross-functional teams to ensure alignment and support for NiCE go to market sales initiatives
• Analyze market trends and customer needs to inform sales strategies and product development
• Monitor and report on sales performance metrics to track progress and identify areas for improvement
• Responsible for managing team composition, including recruitment and separation processes

Have you got what it takes?

• Bachelor's degree in Business Administration, Marketing, or a related field
• Minimum of 3 years of experience in sales leadership roles within the digital solutions and contact center space
• Minimum of 5 years of experience in individual contributor role in enterprise software sales in like or similar market
• Proven track record of driving sales growth and exceeding targets
• Strong leadership, communication, and negotiation skills
• Deep understanding of digital technologies and trends in the digital solutions market
• Ability to thrive in a fast-paced, hyper growth, extremely high-volume sales environment

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

About the Role

Join NiCE Public Safety as an AI Solutions Intern for our Fall Internship Program where you'll work with real 911 audio, AI models, and public safety data, creating tools that power the next generation of emergency response. You won’t be on the front lines. You’ll be behind them – writing the logic, testing the models, and building the dashboards that support real heroes across the U.S.

In this internship, you will gain hands-on experience with AI, cloud, and analytics, real-world skills in software used by 911 professionals nationwide, the chance to test and improve tools that support real emergency teams and side-by-side work with senior engineers.

How you will make an impact?

• Training and testing AI scoring tools for emergency calls
• Analyzing patterns from 911 data and build tools for dispatchers
• Working with APIs, microservices, and real-world cloud apps
• Working on automation

Have you got what it takes?

• Experience with Python, JavaScript, or another scripting language
• Experience with Whisper, OpenAI APIs, LangChain or anything AI/ML
• Experience with AWS, GCP, Azure or cloud tools
• Experience APIs, webhooks, or building scrappy internal tools

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and Conversational Ai solutions.
• Experience/knowledge in the public safety sector.

Senior Product Manager
Intern

How will you make an impact?

• Manage the daily operations of FraudDESK and the staff
• Develop, gather, and track the team’s performance
• Lead, coach, mentor, and champion team members to grow in their careers
• Ensure all customer SLAs are met
• Onboard all new FraudDESK customers and establish SLA’s
• Maintain relationships with our FraudDESK customers
• Manage FraudDESK workflow (SLA’s, staff shifts, PTO)
• Identify and communicate training and development opportunities for the team
• Support team on fraud analysis, documentation, and fraud detection
• Continuous review and improvement of operational processes
• Provide outstanding performance and customer excellence
• Collaborate, problem solve and work to contribute to the growth of the service
• Leverage and enhance existing tools and processes to enable a more effective approach on fraud detection
• Demonstrate strong client communication and service skills with a “here to help” approach
• Maintain confidentiality concerning all information and projects/assignments
• Maintain integrity, objectivity, and discretion in the performance of duties
• Subject matter Expert for Fraud

Have you got what it takes?

• BA Degree and a minimum of 10+ years of recent experience within financial services industry in fraud prevention, fraud detection and/or fraud investigations
• Previous management experience necessary. Minimum of 10+ years of recent management experience
• Professional certification desirable (e.g., CFE, CFCI)
• Comprehensive knowledge of financial crimes, specifically in online banking
• Knowledge of AML processes
• Strong understanding of fraud operations and processes
• Strong customer service skills
• Ability to multitask by carrying a diverse and complex workload
• Ability to work independently. Must be a self-sufficient and initiative-taker.
• Strong collaborator with leadership traits
• Demonstrated proficiency with Microsoft office, specifically Excel and Outlook
• Understanding of prosecution guidelines, privacy laws, FFIEC, and regulations related to financial crimes
• Strong communication and critical thinking skills

Individual Contributor

How will you make an impact?

• Support the Senior Vice President of Sales by achieving or exceeding sales targets.
• Recruit, select, and train inside/outside sales talent.
• Sales Forecasting.
• Negotiate profitable contracts, terms, and conditions.
• Develop unified messaging with the lead generation team.
• Increase pipeline through demand generation and targeted campaigns.
• Manage/overcome prospect objections.
• Learn and maintain in-depth knowledge of NiCE CXone product lines.
• Create new revenue opportunities with a focus on driving business to close in new and existing accounts.
• Train the sales team on managing complex sales cycles.
• Build collaborative corporate and field teams with strategies for sales execution.
• Assist with the sale and closure of national house accounts.
• Develop, Coach, Mentor Sales Leadership team.
• Travel 50%

Have you got what it takes?

• Bachelor’s degree in Business Management, Communications, or Marketing or equivalent work experience required. Master’s degree in Business Management or Marketing preferred.
• 5+ Years sales management
• 12+ years combined sales experience
• Demonstrated achievement in managing competing priorities.
• Strong analytical and financial skills.
• Demonstrated achievement in creating, building and leading a successful sales team.
• Comfortable and successful in a fast-paced, growth-oriented company.
• Exceptional verbal and written communication skills.
• Proved history of exceeding quotas.
• Experience selling large, complex deals.
• Experience growing partner channels.
• Excellent customer-facing skills.

Senior Vice President of Sales
First Line Manager

How will you make an impact?

• Audit customer contracts to ensure that the Salesforce and Billing System entries will fulfill NiCE’s customer contractual obligations.
• Develop and implement audit plans to evaluate processes and procedures.
• Track & analyze audit findings and prepare detailed reports highlighting non-conformities.
• Collaborate with cross-functional teams to rectify quality issues and provide guidance on best practices.
• Drive modifications to operating practices and policies to eliminate quality gaps.
• Proactively escalate issues and present complex information clearly and effectively.
• Communicate in an effective and professional way within and outside of NiCE.

Have you got what it takes?

• Experience as an auditor, as a paralegal, or in finance
• Experience with Contract Management, Fulfillment management or Subscription Management of company or customer assets, licenses or entitlements
• Degree in Engineering, Business, Quality Assurance, Finance, Accounting, Legal or related field, or equivalent business experience.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Proficiency in Salesforce, Billing/Invoicing and/or financial accounting systems
• Certification in quality auditing (e.g., ISO 9001, Six Sigma) is a plus.
• Solid understanding of contract language, especially around invoicing terms
• Strong data and analytical skills, with the ability to combine business understanding with technology.
• Strong partnership with internal stakeholders in Order Management, Billing, Sales, Customer Service, Legal and Executive Leadership.
• Outstanding organizational, communication, interpersonal, relationship building skills which are conducive to team development.

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.
This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​