דרושים Digital Professional Services Engineer Expert Co-pilot ב-Nice ב-ארהב

As a Software Development Engineer, a Typical Day Might Include the Following:

• Work as a member of an agile team to enhance and improve software written in Java and Python
• Design and present projects to improve current process and overall platform
• Code and test projects according to team SDLC processes and best practices
• Deliver high-quality software on time
• Attend meetings and training as required.
• Work with engineers, architects, and product management for the successful completion of project work
• Follow established department procedures, policies, and processes.
• Follow the company Code of Ethics and NICE policies and procedures at all times.

To Land This Gig You'll Need:

• An undergraduate degree in Computer Science or related major course of study
• 2+ years prior experience developing cloud-native services in a production environment
• Experience with coding languages such as Java and Python

• Experience with source control systems, build tools and frameworks (GIT, Gradle, Maven, CMake, Jenkins)
• Scripting experience (Python, Shell, Bash)
• Experience with AWS ECS, Kinesis, Dynamo DB, Redis, and others

• A strong desire to build additional experience in innovative public cloud technologies
• Demonstrated abilities as a fast learner with good problem solving and communication skills, who can work independently on engineering tasks and with others.
• Ability to solve challenging problems
• Ability to learn independently and from others
• Ability to communicate effectively in English with team members and peers abroad

Bonus Experience:

• Experience with NLP or experience with machine learning tools and techniques
• Experience with Analytics, Big Data or Business Intelligence
• Experience coding in C# or C++

How will you make an impact?

• Deliver demonstrations that align the NiCE portfolio with the customer’s business challenges
• Identify all functional and technical challenges of assigned accounts
• Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs.
• Influence and educate clients that NiCE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value.
• Lead in all technical aspects of the sales process.
• Assist with the definition and execution of successful proof of concepts (POC), where appropriate.
• Actively contribute to a team approach with account executives and overlay teams.
• Able to promptly respond to functional and technical elements of RFIs/RFPs

Have you got what it takes?

• 5+ years of experience supporting multiple software products (portfolio sales) and services into sophisticated accounts
• Exceptional presentation and demo capabilities
• Experience customizing and building the storyboard for demos and POC
• Demonstrated success in achieving strategic deal wins
• Ability to manage multiple, complex sales opportunities simultaneously
• Ability to communicate from C-level executives down to Agent/Front Line level employees

You will have an advantage if you also have:

• Experience/knowledge of Unified Communications, E-Comms Archiving, Capture recording for Teams, UC and Trade floors, Trade and Communications Surveillance
• Experience/knowledge selling a full suite of SaaS products.
• Certifications or knowledge of cloud technologies (AWS, Azure)

Manager of Pre-Sales
Individual Contributor

As Backend Software Engineer, you will play a key role in building and enhancing robust backend systems that support critical business applications for Fraud Prevention and Anti-money Laundering. The ideal candidate is experienced, self-driven, and has a strong grasp of modern backend technologies.

How will you make an impact?

• Design, develop, and maintain backend services and APIs
• Collaborate with frontend developers, product managers, and other stakeholders to build scalable solutions
• Ensure high-quality code through testing, code reviews, and adherence to best practices
• Optimize application performance and troubleshoot issues
• Participate in an agile development environment, attending daily stand-ups and contributing to sprint planning

Have you got what it takes?

• Bachelor’s degree or higher in Computer Science or related field
• 2+ years of experience in backend development
• Strong Proficiency in Java, Python and object oriented programming
• Strong proficiency of relational databases (MySQL, PostgreSQL, etc.)
• Experience developing and consuming RESTful APIs
• Familiarity with message queues such as Kafka or RabbitMQ
• Proven ability to work in an agile development environment
• Experience with CI/CD pipelines and tools like Jenkins, Docker, or Kubernetes
• Experience using AWS cloud infrastructure

You will have an advantage if you also have:

• Experience developing LLM-based applications
• Familiarity with vector databases (such as pgvector, ChromaDB etc)
• Experience with Github Copilot

Manager, Engineering, Actimize
Individual Contributor

Key Responsibilities:

• Ensuring Operability: The Lead Cloud Transformation Engineer is responsible for the overall operability of the CXone Mpower Engagement Hub voice network.
• SBC & SIP Infrastructure Management: A key responsibility is ensuring the Session Border Controller (SBC) and Session Initiation Protocol (SIP) infrastructure functions properly, reliably, and efficiently.
• Customer Provisioning & Maintenance: This role ensures customer traffic and services are provisioned and maintained effectively.
• Troubleshooting: The engineer will troubleshoot application and SIP networking issues.
• Network Growth Management: This includes installing new customers and handling escalations from other teams to manage the expansion of the Engagement Hub network.
• Process Streamlining: To ensure scalability, the Lead Cloud Transformation Engineer will streamline current processes, specifically leveraging AudioCodes SBCs.
• Collaboration: The role involves working independently and as part of a global team, demonstrating strong customer skills, and delivering quality results in a dynamic environment.

Required Skills and Expertise:

• Understanding of Cloud Platforms: Proficiency with deploying Audiocodes SBCs and OVOCs in AWS.
• Networking and Security Expertise: Strong knowledge of networking concepts (DNS, TCP/IP, HTTP) and implementing security policies and compliance standards.
• Troubleshooting & Problem Solving: Strong troubleshooting skills to diagnose and resolve complex network and application issues.
• Communication & Collaboration: Excellent communication skills to interact effectively with internal teams and external customers.

Preferred Requirements:

• 6+ years of experience working within application or software support.
• 4+ years of experience working within public or private cloud environments.
• 4+ years of experience working in a production Windows based environment.
• 6+ years communicating in English in a technical field.
• Can effectively troubleshoot supported applications effectively.
• Can work on complex issues which may span multiple applications or environments.
• Experience working with call center infrastructure

The Lead Cloud Transformation Engineer plays a crucial role in maintaining and scaling a critical part of the CXone Mpower Engagement Hub's communication infrastructure, requiring a blend of technical depth, operational efficiency, and strong interpersonal skills.

Theis a blended role combining the skills of a principal with the management responsibilities of a consulting manager. This position is an organizational leader, leading both business and technical team members across the professional services organization. ​

TECHNICAL

• Provide senior-level technical configuration and, in some cases, programming as required.
• Provide process, data, and object modeling in a variety of application and database environments.
• Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications.
• Provide technical architecture leadership, analysis, design, development, and enhancement.
• Maintain senior-level expertise and currency in industry leading contact center technologies.

PROJECT

• Serve as a project manager capacity via management of end-to-end system life cycle development of small to large-scale projects.
• Develop costing proposals for projects, perform risk analysis, and manage change control.
• Provide business analysis, business area assessment, user needs analysis and business systems design for major projects.
• Conduct comprehensive cost/benefit analysis and prepare business cases for projects.

BUSINESS

• Present a professional image in conduct, attitude and attire.
• Assist with the development of client information management standards and evaluation of technology trends.
• Contribute to business area assessment, user needs analysis and business systems design.
• Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects.

SUPERVISORY

• Supervise a team of direct reports consisting of Associate-, Staff-, and Senior-level Consultants.
• Supervise and mentor all intermediate and junior level staff assigned as members of the project team.
• Supervise during project life cycle any intermediate or junior level client staff, or any sub-contracted personnel assigned to the project team.
• Supervise and mentor all intermediate and junior level staff working on other projects under the area of responsibility.
• Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.
• Prioritize, assign and manage department activities and projects in accordance with the department’s goals and objectives.
• Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload.
• Responsible for workforce management for the department.
• Adhere to the NiCE Code of Ethics and policies, and procedures.
• Communicate in an effective and professional way with customers in and outside of the organization.

FINANCIAL RESPONSIBILITY

• As a billable and customer-facing role, this position has significant financial impact on NiCE:
• The Consultant’s time is billable and is recognized by the company as direct revenue. Ensure hours are accurately tracked and recorded on customer master account.
• The timeframe required for the Consultant to deploy a customer has a direct impact on NiCE's ability to begin recognizing revenue for new customers. Ensure deployments are completed timely, accurately, and according to customer’s contract.
• The Consultant’s ability to satisfy his or her customers has a direct impact on the customer’s likelihood of loyalty and increased business.
• The Consultant’s ability to keep commitments, to hold him- or herself accountable and to handle delicate situations appropriately is critical to minimizing NiCE's exposure to liability. Ensure that adjustments made to customer’s account are completed in accordance with the Company’s Adjustment Policy.
• Reduce company liability by providing an accurate interpretation of the abilities of the NiCE suite of service.
• Ensure expenses are accurately reported according to the existing company policies.

Have you got what it takes?

• BS/BA in technical (e.g., Computer Science, Electrical Engineering) or business (e.g., Marketing, Management Information System) field or equivalent work experience is required. MBA is an advantage but not a requirement.
• 12+ years of professional experience.
• 5+ years management experience, leading a professional services global operations.
• Implementation: broad skills in both technology, analysis, experience in communicating at a technical and functional level while managing business rapport.
• Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
• Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker.
• Engineering Services: broad skills in specialized technical, functional areas; profound technical expertise around software engineering, programming languages, integration, and/or databases.
• Desired personal profile: analytical, inquisitive, service, team-oriented, friendly demeanor, early adopter

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

***This role does not support H1B/I140/TN/OPT-EAD work visas***

This engineer will primarily focus on the development of server- side component design, development, testing and implementation. Experience with client-side development is a plus. This engineer will work in agile development environment and follow the agile processes and practices.

Responsibilities

• Design and develop quality, proficient and well documented technical solutions that satisfy business requirements and meets corporate architectural standards.
• Develop solid unit, integration, and automation tests according to organizational standards.
• Assist in troubleshooting and maintenance of existing software applications; identify and implement additional improvements when warranted; work with external stakeholders as needed.
• Develop technical models / design for assigned components.
• Contribute to and drive technological and architectural decisions.
• Participate in reviewing design and code for other team members.
• Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
• Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams.
• Contributes to the advancement and improvement of Agile practices within the organization.

Experience / Requirements

• Minimum 5 years of Java web application development experience.
• Expertise in server-side development using Hibernate, Spring, Web Services (REST) in Java including server-side testing using JUnit, Mockito/Easymock.
• Experience in Web application development using Angular, HTML5, CSSs, JQuery, Javascript, Spring MVC. and in Unit, E2E testing with Cucumber, Selenium, Playwright a huge plus.
• Experience with AI-assisted development tools (GitHub Copilot, ChatGPT, Claude, or similar) and ability to effectively integrate generative AI into the software development lifecycle for code generation, debugging, and optimization.
• Good to have experience in "Vibe Coding" methodologies - rapid prototyping, iterative development, and creative problem-solving approaches that leverage AI assistance to accelerate development velocity.
• Proven track record of driving technical innovation within development teams, including evaluation and adoption of emerging technologies, process improvements, and mentoring others on cutting-edge development practices.
• Experience with AWS is a plus.
• Demonstrated experience with multi-tier web application development.
• Hands on experience with Continuous Integration and Test-Driven Development.
• Experience with JBoss or Tomcat.
• Prior experience with MAVEN and Jenkins is a plus.
• Good knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement).
• Excellent communication skills.

Personal attributes

• Excellent interpersonal skills.
• Self-motivated & flexible.
• Demonstrates resilience and adaptability when working within organizational constraints, legacy systems, or established processes that cannot be immediately changed.
• Shows ability to find creative solutions and deliver value within existing limitations while building consensus for future improvements.
• Superior analytical and problem-solving abilities.
• Maintains positive attitude and constructive approach when faced with bureaucratic processes, technical debt, or resistance to change.
• Leads, collaborates, and coordinates with others to ensure significant results.
• Detail oriented with excellent organization skills.

Minimum requirement of bachelor’s degree in computer science or engineering or related subject.

How will you make an impact?

• Deliver demonstrations that align the NiCE portfolio with the customer’s business challenges
• Identify all functional and technical challenges of assigned accounts
• Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs.
• Influence and educate clients that NiCE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value.
• Lead in all technical aspects of the sales process.
• Assist with the definition and execution of successful proof of concepts (POC), where appropriate.
• Actively contribute to a team approach with account executives and overlay teams.
• Able to promptly respond to functional and technical elements of RFIs/RFPs

Have you got what it takes?

• 7+ years of experience supporting multiple software products (portfolio sales) and services into sophisticated accounts
• 1+ years supporting Conversational AI and or Digital Transformation solutions into enterprise account
• Exceptional presentation and demo capabilities
• Experience customizing and building the storyboard for demos and POC
• Demonstrated success in achieving strategic deal wins
• Ability to manage multiple, complex sales opportunities simultaneously
• Ability to communicate from C-level executives down to Agent/Front Line level employees

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and Conversational AI solutions.
• Experience/knowledge selling a full suite of SaaS products.
• Certifications and knowledge of cloud technologies (AWS, Azure, Google)

Director of Presales
Individual Contributor