דרושים ב-Nice ב-United States, Sandy

As a Software Development Engineer, a Typical Day Might Include the Following:

• Work as a member of an agile team to enhance and improve software written in Java and Python
• Design and present projects to improve current process and overall platform
• Code and test projects according to team SDLC processes and best practices
• Deliver high-quality software on time
• Attend meetings and training as required.
• Work with engineers, architects, and product management for the successful completion of project work
• Follow established department procedures, policies, and processes.
• Follow the company Code of Ethics and NICE policies and procedures at all times.

To Land This Gig You'll Need:

• An undergraduate degree in Computer Science or related major course of study
• 2+ years prior experience developing cloud-native services in a production environment
• Experience with coding languages such as Java and Python

• Experience with source control systems, build tools and frameworks (GIT, Gradle, Maven, CMake, Jenkins)
• Scripting experience (Python, Shell, Bash)
• Experience with AWS ECS, Kinesis, Dynamo DB, Redis, and others

• A strong desire to build additional experience in innovative public cloud technologies
• Demonstrated abilities as a fast learner with good problem solving and communication skills, who can work independently on engineering tasks and with others.
• Ability to solve challenging problems
• Ability to learn independently and from others
• Ability to communicate effectively in English with team members and peers abroad

Bonus Experience:

• Experience with NLP or experience with machine learning tools and techniques
• Experience with Analytics, Big Data or Business Intelligence
• Experience coding in C# or C++

How will you make an impact?

• Understand the client contract in detail to ensure it is correctly fulfilled and issues are avoided.
• Identify journeys that will achieve the contract volumes, ensuring that the journeys provide. value to the client and leverage Proactive AI Agent’s capabilities and differentiators.
• Maintain a strategic client success plan, building on their business drivers.
• Construct business cases for all journeys to guide objectives and prioritization.
• Co-ordinate all activities, enquiries and escalations with the client.
• Clearly document and communicate technical configuration requirements.
• Delivery of high quality technical and process architecture.
• Help customers understand and adopt relevant CE features and functionality.
• Identify and communicate growth opportunities.
• Monitor and effectively communicate metrics, performance and value.
• Deliver quarterly business reviews internally and to clients.
• Provide technical, customer experience, security and project delivery guidance.
• Develop operational client stakeholder relationships, becoming a partner and trusted advisor.
• Maintain effective relationships with pre-sales, professional services, and technology teams.
• Partner with the Account Executive.

Have you got what it takes?

• Bachelor's degree in a related technology field. MBA Preferred
• Project delivery experience in an IT or customer-facing environment
• Process mapping and creating business requirements.
• Strong commercial awareness
• Numerate and able to conduct data analysis using Excel or other common tool
• Relationship management experience
• Great verbal and written communication skills
• Experience working in/with large corporates, navigating/managing processes

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Individual Contributor

Theis a blended role combining the skills of a principal with the management responsibilities of a consulting manager. This position is an organizational leader, leading both business and technical team members across the professional services organization. ​

TECHNICAL

• Provide senior-level technical configuration and, in some cases, programming as required.
• Provide process, data, and object modeling in a variety of application and database environments.
• Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications.
• Provide technical architecture leadership, analysis, design, development, and enhancement.
• Maintain senior-level expertise and currency in industry leading contact center technologies.

PROJECT

• Serve as a project manager capacity via management of end-to-end system life cycle development of small to large-scale projects.
• Develop costing proposals for projects, perform risk analysis, and manage change control.
• Provide business analysis, business area assessment, user needs analysis and business systems design for major projects.
• Conduct comprehensive cost/benefit analysis and prepare business cases for projects.

BUSINESS

• Present a professional image in conduct, attitude and attire.
• Assist with the development of client information management standards and evaluation of technology trends.
• Contribute to business area assessment, user needs analysis and business systems design.
• Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects.

SUPERVISORY

• Supervise a team of direct reports consisting of Associate-, Staff-, and Senior-level Consultants.
• Supervise and mentor all intermediate and junior level staff assigned as members of the project team.
• Supervise during project life cycle any intermediate or junior level client staff, or any sub-contracted personnel assigned to the project team.
• Supervise and mentor all intermediate and junior level staff working on other projects under the area of responsibility.
• Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.
• Prioritize, assign and manage department activities and projects in accordance with the department’s goals and objectives.
• Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload.
• Responsible for workforce management for the department.
• Adhere to the NiCE Code of Ethics and policies, and procedures.
• Communicate in an effective and professional way with customers in and outside of the organization.

FINANCIAL RESPONSIBILITY

• As a billable and customer-facing role, this position has significant financial impact on NiCE:
• The Consultant’s time is billable and is recognized by the company as direct revenue. Ensure hours are accurately tracked and recorded on customer master account.
• The timeframe required for the Consultant to deploy a customer has a direct impact on NiCE's ability to begin recognizing revenue for new customers. Ensure deployments are completed timely, accurately, and according to customer’s contract.
• The Consultant’s ability to satisfy his or her customers has a direct impact on the customer’s likelihood of loyalty and increased business.
• The Consultant’s ability to keep commitments, to hold him- or herself accountable and to handle delicate situations appropriately is critical to minimizing NiCE's exposure to liability. Ensure that adjustments made to customer’s account are completed in accordance with the Company’s Adjustment Policy.
• Reduce company liability by providing an accurate interpretation of the abilities of the NiCE suite of service.
• Ensure expenses are accurately reported according to the existing company policies.

Have you got what it takes?

• BS/BA in technical (e.g., Computer Science, Electrical Engineering) or business (e.g., Marketing, Management Information System) field or equivalent work experience is required. MBA is an advantage but not a requirement.
• 12+ years of professional experience.
• 5+ years management experience, leading a professional services global operations.
• Implementation: broad skills in both technology, analysis, experience in communicating at a technical and functional level while managing business rapport.
• Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
• Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker.
• Engineering Services: broad skills in specialized technical, functional areas; profound technical expertise around software engineering, programming languages, integration, and/or databases.
• Desired personal profile: analytical, inquisitive, service, team-oriented, friendly demeanor, early adopter

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

NICE is looking for an exceptional Senior AI Solutions Architect to join our team. As a Senior AI Solutions Architect, you will help design features for our contact center solutions that use generative AI. You will work with a globally distributed team to explore and create solutions to industry problems using state-of-the-art large language models and other AI techniques. You bring to this team environment several years’ experience in software development, generative AI, and the curiosity and grit to see a project through to delivery.

• Meet with internal stakeholders, including Product Management, to understand product requirements.
• Define design and architecture to support product features based on generative AI.
• Communicate design to Product Management, development teams, and other stakeholders.
• Compare design approaches based on factors such as cost, response quality, and latency.
• Collaborate with management to improve development processes, including testing standards.
• Help diagnose and resolve escalated production issues with AI-based features.
• Meet with globally remote implementation teams, sometimes outside US business hours.
• Review and suggest improvements to designs of AI-based features from other teams.
• Build and optimize application prototypes that leverage generative AI.
• Stay informed of the latest advancements in AI application development and tools.

• Minimum of 1 year of experience working with generative AI applications.
• Minimum of 3 years of experience working in production software development.
• Minimum of 3 years of experience working with AWS resources.
• Excellent proficiency in Python programming.
• Ability to develop and maintain good working relationships with cross-functional teams.
• Ability to clearly communicate and present to internal and external stakeholders.

• Experience with Python and at least one web app framework for prototyping, e.g., Streamlit or Flask.
• Experience with data science or machine learning beyond generative AI.
• Experience working on international, globe-spanning teams.

As an Engineering Manager, a Typical Day Might Include the Following:

• Provide leadership in design, delivery, and support of software and platforms
• Provide leadership in management and behavior including senior level communication skills and abilities consistent with the 4E leadership model
• Participate in project scope, schedule and cost reviews.
• Understand product capabilities and limitations.
• Identify and implement ways to improve and promote quality.
• Responsible for new product software development and quality.
• Maintenance of software/bug fixes.
• Release scheduling.
• Keeps abreast of new technologies.
• Reporting on status; prepare reports outlining team assignments and/or changes, project status changes, and forecast project timelines.
• Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.
• Prioritize employee career development in an effort to grow NICE CXone’s internal pipeline of leadership talent
• Prioritize and manage department activities and projects in accordance with the department's goals.

To Land This Gig You'll Need:

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience required.
• Master’s degree in Computer Science or Business Management preferred.
• ​Relevant certifications also preferred among other indications of someone who values continuing education.
• 8+ years’ experience "living" with various operating systems, development tools and development methodologies including Java, C#, C++, Scala, Python, NodeJS among many modern horizontal scaling technologies available from AWS, Azure, Apache among others.
• Idea generation and creativity in this position are a must, as are the ability to work with deadlines, manage and complete projects on time and within budget.
• Proven history of delivering on deadlines/releases without compromising quality.
• Experience with Agile software development and SCRUM methodologies.
• Excellent interpersonal skills with all kinds of people at all levels of the organization.
• Ability to work through conflict, gain trust, and influence outcomes
• Strong verbal and written communication skills.​

Bonus Experience:

• Experience with telephony, networking, hosted applications, or other similar technical products.
• Telecommunications experience with IVR applications or telephony apps.
• Experience with user acceptance testing, regression testing and integration testing.

How will you make an impact?

• Meets and exceeds a monthly quota of new revenue generated through the sale of NiCE CX software, voice, and data products to small and medium sized businesses.
• Qualifies leads from inbound informational requests and to immediately follow up and develop the lead; or route the leads to Direct Sales representatives, VARS, or agents outside of their territory as defined by management.
• Dedicates all efforts necessary to develop new opportunities within assigned territory through networking, cold calling, working with partners, following up with past prospects, and any other possible activities.
• Creates go to market strategies and effectively manages a regional sales territory as defined by management, by building, maintaining, and maximizing a sales pipeline.

Have you got what it takes?

• 5+ years’ experience in sales
• Solid understanding of needs analysis sales process
• Experience in working with contact management software
• 1-2 years selling AI Software Solutions
• Strong understanding of AI technology and it's applications

You will have an advantage if you also have:

• Software related sales preferred
• Experience in VoIP-related technology helpful

Manager, Sales SMB
Individual Contributor

Responsibilities:

• Support the design, development, and maintenance of web applications across the stack
• Participate in the full software development lifecycle, including sprint planning, implementation, testing, and deployment
• Collaborate with engineers and product team members to translate requirements into scalable features

Required Experience:

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience
• 1-2 years’ experience in software development
• Experience with HTML5, CSS, JavaScript, and TypeScript
• Experience with one or more of the following JavaScript frameworks: React, Vue.js, Svelte, or Angular
• Familiarity with backend development using C# and .NET or equivalent (e.g. Node)
• Understanding of Git and collaborative version control workflows

Bonus Experience:

• Experience with Python
• Experience integrating with a large language model (LLM) such as OpenAI via API
• Understanding of basic LLM prompt construction or MCP (Model Context Protocol) development
• Experience with AWS
• Familiarity with unit testing frameworks and basic CI/CD practices