דרושים Director Product Management ב-Nice ב-India, Pune

The Director of Product Management directs, establishes, maintains, and plans the overall direction and goals for assigned product solutions. Drives product roadmap and backlog activities while owning and enforcing profit and loss responsibilities for a multi-million dollar solutions. Coordinate and negotiate product issues with the engineering, operations, marketing, training and sales groups. Interacts with sales, development, training and product marketing to define requirements, and directs interaction with engineering and solutions management on product development activities. Defines the requirements and manages the product development process by translating user testing and customer support feedback into feature/function requirements. Manages a group of product managers / development employees. Relies on experience and judgment to plan and accomplish goals.

• Identifying, pursuing, and maintaining key relationships with targeted strategic partners.
  • Driving the business. Maximizing revenue and margin growth by identifying new business opportunities.
  • Owning Product/Solution P&L holistically for the assigned solution set(s).
  • Definition & coordination of "whole" solution. This includes the definition of the products and features.
  • Developing product roadmaps, and managing cross solution backlog of stories and requirements.
  • Prioritizing of company solutions against business needs and market demand.
  • Obtaining relevant customer and market data to guide and validate company direction on product development.
  • Directing the efforts of product managers to document, and communicate new product development and product improvement projects with accompanying concepts, use cases, requirements, and project plans.
  • Working with multiple departments to help them understand product requirements and market needs and facilitate cooperation to complete projects related to assigned product line.
  • Training solution managers to follow best practices and processes established for developing new products and product improvements.
  • Proactively work with sales to assist with sales opportunities.
  • Day to day management, coordination, and delivery of projects related to assigned product lines.
  • Regular report Performance Metrics relevant to assigned products.
  • Traveling to customer sites to understand needs and fulfill expectations.
  • Attending trade shows; participate in panel discussions & presentations to represent NiCE CXone as industry experts and thought leaders in our space.
  • Providing leadership to individuals on team(s) through coaching, feedback, development goals, and performance management.
  • Prioritizing, assigning and managing department activities and projects in accordance with the Operations department’s goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload.
  • Responsible for recruiting, hiring and firing for the department.
• experience and ownership of APIs, including modernization and containerization
  • Follow the company Code of Ethics and policies and procedures at all times.
• Follow the company Code of Ethics and policies and procedures at all times.
  • Communicate in an effective and professional way with customers in and outside of NiCE CXone

Bachelor’s Degree in Computer Science, Business Information Systems, Marketing, or similar field or equivalent work experience required. Master’s Degree preferred.
• 12+ years of product management experience with formal product management techniques, tools, and principles involved in planning and delivering new software products and services.

• Requires in-depth knowledge in and experience with agile & SCRUM development methodologies.
  • Experience with P&L accountability
  • Requires excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar.
  • Requires ability to read and understanding technical information well enough to convey in original written communications to multiple audiences.
  • Requires ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate.
  • Requires excellent skills with specialized computer software for drafting and producing documents and diagrams
  • Experience with Contact Center solutions including Agent interactions and automations, virtual agents, GenAI/LLMs.
  • Experience managing one’s own time and balancing many different projects simultaneously.
  • Experience with software development, networking, hosted applications, telecommunications, or other similar technical products
  • Experience with a SaaS product set.
  • People leadership experience.

Vice President, Product Management
People Manager and Contributor

How will you make an impact?

• Product Strategy: Develop and implement product strategies that align with the company's vision and market demands and drive tactical delivery of short-term items.
• Market Analysis: Conduct thorough market research and competitive analysis to identify opportunities and threats.
• Product Development: Collaborate with cross-functional teams, including engineering, User Experience, and marketing to drive product development from ideation to launch. Expect to work directly with Developers in the USA and India.
• Customer Focus: Gather and prioritize customer feedback to ensure product features meet customer needs and enhance user experience. You will be expected to work directly with account management teams to help answer questions and direct concerns to relevant teams.
• Roadmap Management: Create and maintain a detailed product roadmap, ensuring timely delivery of product milestones. This includes creating JIRA artifacts, tracking, these and escalating any potential issues as they arrive with recommendations on resolution.
• Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and inform decision-making.
• Stakeholder Management: Effectively communicate product vision, strategy, and progress on short and long term requirements to internal and external stakeholders.

Have you got what it takes?

• 7+ years as a Product Manager working in a SaaS environment following Agile software delivery and SDLC processes are required.
• Current or previous experience working with telephony infrastructure like SIP, CTI, Session Border Controllers
• Current or previous work experience with cloud-based solutions that demand high scalability and high reliability
• Experience and/or knowledges of the CCAAS space, either as a development, integrator, vendor, or even user
• Demonstrated ability to be a self-starter, work independently with a heightened sense of urgency and make data-driven decisions.
• Demonstrate how your skills can utilize and be amplied by AI tools and technology
• Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences.
• Ability to personally interact with customers, prospects, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience.
• Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar.
• Ability to read, understand, interpret and convey technical information to both technical and executive audiences
• Ability to develop positive, healthy, honest and authentic working relationships, where you employ active listening, and are still able to challenge and question concepts and proposals
• Ability to influence cross-functional teams without formal authority.
• Bachelor’s degree or equivalent experience in business, Marketing, Engineering, or a related field; MBA desirable but not required

Reporting into: Director, Product Management

Role Type: Individual Contributor

Product Strategy & Vision:

• Define and execute the product roadmap for reports and dashboards, aligning with business goals.
• Collaborate with leadership to identify key reporting needs and ensure product vision supports these objectives.
• Champion the creation of user-centric and actionable reports and dashboards.

Stakeholder Collaboration:

• Work closely with cross-functional teams including data analysts, designers, engineering, and sales to gather requirements and deliver actionable reports.
• Act as the bridge between internal stakeholders (executives, product teams, data scientists) and customers.

Customer-Focused Product Development:

• Identify user needs for data reporting and create intuitive dashboards that provide meaningful insights.
• Gather feedback from users, ensuring the reports and dashboards meet their evolving needs.

Data Analysis & Insights:

• Develop metrics and KPIs to measure the success of reports and dashboards, ensuring they add value to decision-making processes.

Product Delivery & Execution:

• Lead the product development lifecycle for reports and dashboards, from ideation through to launch and iteration.
• Write clear product requirements and user stories, ensuring they are understood and executed effectively by the engineering team.

Performance Monitoring & Optimization:

• Track the performance of existing reports and dashboards, identifying areas for optimization and continuous improvement.
• Prioritize feature enhancements and bug fixes based on user feedback and performance metrics.

Market Research & Trends:

• Stay updated on industry trends and best practices related to reporting, data visualization, and analytics.
• Benchmark the product against competitors and incorporate leading practices in reports and dashboard design.

Training & Support:

• Provide training and documentation to our customers to ensure effective use of reports and dashboards.

Have you got what it takes?

• 5+ years of experience in Product Management, Data Science & Analytics, or Machine Learning.
• Excellent understanding of data visualization & reporting principles and dashboard design best practices.
• Strong analytical problem-solving mindset with business acumen.
• Excellent communication and stakeholder management skills. Fast learner with ability to quickly grasp data & data analytical concepts
• Experience working with cross-functional teams, especially data teams (data analysts, data engineers).
• Strong written and verbal communication skills, with the ability to translate technical concepts into clear business language.
• good understanding of UX/UI principles in the context of dashboard design and data visualization.
• Ability to prioritize features, manage stakeholder expectations, and balance business needs with technical constraints.
• Experience working in SaaS, Enterprise product, or similar industries.

Good to Have:

• Advanced degree in Computer Science, Engineering, Business, or a related field.
• Knowledge of advanced analytics or machine learning concepts is a plus.
• Experience working in SaaS, enterprise software, or similar industries.

Tech Manager

This role offers the opportunity to shape products that combat financial crime while ensuring adherence to complex regulatory requirements and working as a Product Owners in a matrix structure. The ideal candidate will combine domain expertise, strategic thinking, and technical acumen to deliver impactful solutions.

1. Product Strategy & Roadmap Development
   • Define and execute the product vision, strategy, and roadmap for FCC solutions.
   • Align product initiatives with organizational goals and client needs, focusing on innovation and compliance.
2. Regulatory and Industry Expertise
   • Stay updated on global financial crime regulations and ensure product offerings meet compliance requirements.
   • Analyse emerging trends in financial crime to identify opportunities for product enhancement.
3. Solution Design & Development
   • Collaborate with cross-functional teams, including domain experts, engineers, and data scientists, to design solutions for Financial Crime and Compliance platform
4. Stakeholder Collaboration
   • Partner with clients, business stakeholders, and internal teams to gather insights and translate them into actionable product requirements.
   • Act as the voice of the customer and ensure the delivery of solutions that exceed expectations.
5. Agile Product Management
   • Own the product backlog, prioritize features, and define user stories with clear acceptance criteria.
   • Work closely with Scrum teams to deliver high-quality, timely product releases.
6. Data-Driven Decision Making
   • Leverage data and analytics to assess product performance, measure ROI, and identify areas for improvement.
   • Recommend enhancements based on insights from client feedback and market analysis.

• Experience:
  • 9-12 years of product management experience, preferably in Financial Crime, Compliance, or Financial Services domains.
• Domain Expertise:
  • Strong knowledge of financial crime regulations, compliance requirements, and risk management practices.
• Analytical & Problem-Solving:
  • Strong problem-solving skills and ability to synthesize complex requirements into actionable product strategies.
  • Proficiency in data analysis and metrics-driven decision-making.
• Technical Skills:
  • Experience working with Agile methodologies and tools like Jira/Confluence.
  • Understanding of APIs, data modelling, and scalable system design.
• Communication:
  • Excellent verbal and written communication skills to articulate vision, plans, and progress clearly.
  • Ability to present complex ideas to both technical and non-technical audiences.

Job Description

Create short, medium, and long-term plans to achieve strategic objectives.

Work closely with the product managers, technical architects, QA engineers, technical writers, and software engineers to define/develop features big and small for our products.

Actively guide and mentor the team to develop features to meet functional, documentation and quality requirements while obviating roadblocks.

Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization.

Prioritize, assign and manage department activities and projects in accordance with the R&D departments goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload.

Design and present projects to improve current process and overall platform

B.E/B.Tech in computer science or M.E/ M.Tech/MBA optional

18+ years of experience in Software Engineering.

At least 5 years' experience in managing multiple teams of software developers including first-line Managers , Architects and Product Managers.

Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.

Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS).

Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance.

Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring.

Experience with Quality targets and SLAs for SaaS applications.

Experience of product development using Frontend and Java / .NET technologies and frameworks like Spring.

Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS).

Demonstrated ability to deftly influence others, especially in sensitive or complex situations.

Deep experience with agile software development techniques and pitfalls.

Excellent communication skills, problem-solving and decision-making skills.

Excellent interpersonal skills.

The Specialist Product Manager will be working with product leaders and will contribute to shaping the strategy, creating a plan, and driving execution towards launch. You are responsible for establishing, maintaining, and planning the backlog for the assigned products, and working with R&D, DevOps, and other dependent teams to deliver the solutions. You will be viewed as the "expert" for accurate and credible information on market needs, priorities, and the product for your assigned area. This position also includes ensuring that the solution supports the company’s overall strategy and goals.

How will you make an impact?

• Actively explore and apply user research, analysis, and stakeholder feedback into product requirements to ensure products satisfy customer needs as well as meet the needs of the business.
• Understand overall Product strategy & vision, identify the features to be built and contribute to the roadmap, prioritize features, build consensus, and coordinate product schedules with developers to deliver high-quality experiences for our customers and partners.
• Build use cases and user stories and communicate them effectively.
• Maintain and drive roadmap that helps solving critical problems and delivers value to application users and the customers.
• Facilitate communication throughout the development process by partnering with key stakeholders, departments, especially engineering, services, operations, and corporate IT.
• Identify methods and metrics for identifying success and failures.
• Coordinate with other Product Owners and Product Managers to ensure cohesiveness.
• Demonstrates good judgment in selecting methods and techniques for driving innovation solutions.
• Works with cross-functional teams towards successful launch of new features.
• Acting subject matter expert expected to know and understand new features and feature improvement.
• Day to day management, coordination, and delivery of projects related to assigned products.
• Have built a capability for enterprise level product from scratch
• Follow the company Code of Ethics, policies, and procedures always.

Have you got what it takes?

• 10+ years of overall industry experience with 4-5 years of product management experience with formal product management techniques, and tools involved in planning and delivering new software products and services.
• Demonstrated strong product thinking, product management certifications a plus.
• Demonstrated ability to be a self-starter, work with a heightened sense of urgency and drive a broad Scrum team to strategic conclusions.
• Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences.
• Ability to personally interact with customers, prospects, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience.
• Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar.
• Ability to read and understanding technical information well enough to convey in original written communications to multiple audiences, including Engineering.
• Ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate.

Tech Manager, Engineering, CX
Individual Contributor

What you will be doing?

• Product Planning: Lead the creation and execution of the product plan, aligning it with the product roadmap, overall business objectives, and market demands.
• Backlog Management: Supervise the creation, prioritization, and refinement of product backlogs to ensure alignment with business objectives and customer needs.
• Stakeholder Engagement: Partner with cross-functional teams—including development, UX designer, Architects, sales, and customer support—to gather requirements, and communicate product updates effectively.
• Sprint Planning : Collaborate with the development team during sprint planning, ensuring clarity on priorities and features.
• Continuous Improvement: Identify opportunities to streamline processes and improve the overall product development lifecycle..
• Data-Driven Decision Making: Leverage data, analytics, and customer feedback to make informed product decisions and adjustments.

Have you got what it takes?

• Bachelor’s degree in computer science, Engineering, or a related field
• Product Management certification is a plus
• Over 8 years of professional experience, including 5+ years as a Technical Product Owner, Technical Product Manager, or a similar role
• Comfortable getting into technical discussions with team of software developers and architects
• Familiarity with Integrations, backend solutions (e.g. software running as Windows Services) is an advantage
• Strong understanding of Agile frameworks (Scrum, Kanban) with hands-on experience in Agile product development
• Provide support to Customer Support, Professional Services, Technical Pre-sales teams and Training where required

Individual Contributor