דרושים Operations Coordinator Workplace ב-Netflix ב-Mexico, Mexico City

Be Immaculate with the Details- You understand the value of the details and move through the coordinating workflow with attention and thoroughness.

Be an Expert Communicator- You communicate the right information to the right people at the right time.

- You quickly respond to new information (shifts in pace, volume, structure, and strategy), reprioritize effectively without compromising on quality, and value people over process.

Be a Critical Thinker- You accurately identify roadblocks, rally the resources, provide options to our partners and execute with care and efficiency.

• You are obsessive about delivering exceptional experiences to both candidates and internal stakeholders

• You have strong detail orientation, communication, and prioritization skills

• You thrive in a fast-paced global company, are a natural problem-solver, and have an entrepreneurial mindset

• You are a strong verbal and written communicator in both English and Spanish

• You are proficient with Google Workspace and are familiar with recruiting technology

Job is open for no less than 7 days and will be removed when the position is filled.

Key Responsibilities

• Customer Service: Deliver the highest level of customer service to employees, cross-functional partners, and vendors. Respond promptly to emails, Zendesk tickets, and Slack messages.

• Vendor Supervision: Request and manage purchase orders, enter invoices for payment, schedule service support as needed, and maintain strong communication with vendors.

• Maintenance Coordination: Monitor facility maintenance needs (HVAC, plumbing, electrical, cabling, utilities, etc), manage maintenance and repair tickets, and maintain a preventative maintenance system. Supervise a team of 3 on-site maintenance technicians to ensure efficient and effective operations. Coordinate day-to-day workplace activities, including HVAC, utilities, pest control, and more.

• Janitorial Coordination: Supervise the on-site janitorial team and maintain a direct relationship with the janitorial vendor to ensure high standards of cleanliness and service.

• Asset Control: Update asset inventories for storage, furniture, and other equipment to ensure accurate tracking and management.

• Support and Backup: Provide backup to the Workplace Operations Specialist during absences. Assist with company communications and event facilities support, including setup and breakdown. Monitor Slack Workplace channels for operations-related requests/issues.

• Assist Workplace Operations Specialist with the planning and execution of MAC (Moves, Adds), and changes to the Workplace space.

• Project Coordination: Support office moves, and small construction/build projects, and ensure smooth transitions from start to finish. Work collaboratively with the landlord and vendors to minimize downtime.

• EH&S: Collaborate along with the Workplace Manager, Workplace Operations Specialist, the Global Environmental Health, Safety (EHS) and Security teams to ensure compliance with health and safety standards and industry codes. Supporting and partnering with EHS and Security to implement site-specific programs, procedures, and systems to ensure regulatory compliance.

• Emergency Response: You will be part of the Emergency Response Team, and training will be provided for first aid and fire warden responsibilities.

• Flexibility: Maintain a personal schedule to remain flexible for off-hours and emergency support.

Qualifications

• Minimum of 3 years of experience in a similar position.

• Proficiency with Gmail, Google Docs, and experience managing workload in a ticketing/project tracking system.

• Strong electrical, mechanical, and technical skills.

• Desirable to have Project management and MAC (Moves, Adds, Changes).

• Demonstrable problem-solving skills and excellent judgment.

• Ability to multitask in a fast-paced creative environment with strong attention to detail and organizational skills.

• Good verbal and written communication skills in English.

• A clear understanding of the

The Role

As our regional leader you will support and empower our local Managers and ICs in their work as we approach the next stage of growth in MPS Dailies and Offline Editorial, alongside the ever growing volume and complexity of services in Screenings and Sound. In addition, Senior Manager, Post Services - LATAM Operations will evangelise, socialise and facilitate this growth by developing relationships and alignment with our key regional stakeholders in Title Management.

Responsibilities

• Team Leadership and Management:Lead and mentor regional teams to create a collaborative, high-performance culture. Ensure teams are aligned on priorities, maintain high standards, and effectively support production partners

• Operational Excellence:Oversee daily operations of Netflix's post-production services in the region, along with the various screening resources and ingest hubs across the LATAM region, focusing on execution, optimization, and high-quality service delivery. Identify and implement process improvements that drive operational impact and leverage Netflix’s global resources effectively.

• Regional Strategy: Develop and implement strategies to tailor global post production operations to the specific needs and nuances of the LATAM market.

• Stakeholder Engagement: Build and maintain strong relationships with local Content and Title management, production partners, market vendors, product leaders, and cross-functional teams. Act as a trusted regional representative, balancing local needs with global objectives to ensure seamless service alignment and delivery.

• Resource Allocation: Optimize the use of internal post-production resources, ensuring facilities and staff are aligned to meet project demands.

• Tool and Workflow Adoption:Lead initiatives to help shows adopt new tools and workflows, providing training and support to ensure successful integration and utilization.

• Budget Management: Oversee budgeting for post-production activities in the region, ensuring cost-effective operations without compromising quality of delivery to our Shows and stakeholders.

• Innovation and Trends: Stay up-to-date with the latest post-production technologies and trends, recommending and implementing new tools, workflows and processes to enhance efficiency, quality and scale.

• Growth and Opportunity Identification:

Qualifications

• Experience: Minimum of 10 years of experience in post-production management, with at least 3 years in a leadership role. Experience within the LATAM region is highly preferred.

• Industry Knowledge: Deep understanding of post-production workflows, technologies, and industry standards.

• Communication Skills: Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at various levels.

• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.

• Cultural Awareness: Ability to work effectively in a multicultural environment, understanding regional differences and adapting strategies accordingly.

• Travel:Willingness to travel within the LATAM region, and globally as needed.

• Ability to organize and align globally, regionally and having the experience to know which should be prioritized and when.

• Proven track record of innovation, initiative, creativity, and implementation

• Proven abilities to embrace, drive and enable change management

• Proven experience leading remote teams and working effectively in a global operational environment.

• Values working in a diverse, inclusive and international environment and are excited by the opportunity to partner with people whose backgrounds, experiences and perspectives may differ from yours.

• Passionate about our culture and values in the workplace.

This role demands deep cross-functional leadership, bridging gaps and addressing opportunities across Games, Live, Streaming, and Ads. The right leader will be comfortable navigating ambiguity and risk, making data-driven decisions when necessary, and developing strong leaders who can elevate our hub capabilities.

• Build strong relationships with Product Discovery and Promotion local leaders in UCAN and LATAM, as well as leadership across Live and Games, to ensure alignment and smooth collaboration across some of our most complex slates.

• Lead and support two managers and their teams, giving them the guidance, tools, and support they need to succeed and grow.

• Oversee the execution of Games, Live, and Streaming launches, making sure they run efficiently and deliver a great experience for our members and the business.

• Develop smart, scalable strategies that balance big-picture goals with the realities of day-to-day execution.

• Work closely with global leadership teams in Product, Engineering, Operations, Dubbing, and Post to ensure alignment and improved launch processes over time.

• Be the key Netflix leader for the Mexico City hub, representing its needs while keeping things in sync with the company’s broader goals.

• Join and contribute to key leadership forums.Your voice in these forums is critical to your team's success.

• 10+ years of leadership experience - building and growing diverse teams

• Operational experience in Games, Live, or Streaming is a plus, but more important is the ability to learn quickly and ask the right questions.

• An inspiring leader who can help their team build resilience and follow them into the Netflix wilderness

• Someone who thrives in complexity - able to grasp different workstreams and make sense of them quickly.

• A strategic thinker who can balance high-level planning with hands-on problem-solving.

• Experience working across multiple teams and disciplines, with strong communication and collaboration skills.