דרושים ב-Mongodb ב-United States, Denver

• Proactively identify, qualify and close a sales pipeline within MongoDB’s most Strategic Accounts
• Drive product adoption in LOPs/BUs you own in the account, upsells / cross sells by cultivating strategic relationships with executives and multi-level champions, aligning to their key initiatives and long term goals.
• Collaborate cross-functionally with Customer Success, Professional Services, Marketing, Product, and the internal sales ecosystem to drive customer adoption and satisfaction
• Meet and exceed quarterly quotas on NWLs, NARR, and PS.
• Invest in your self-development, focusing on the skills and attributes that will make you successful in your core role and set you up for future success

• Min. 3 year B2B sales experience in a quota carrying closing role, or Strategic Account-based selling experience
• Experience selling complex Saas and/or Cloud products/services.
• A proven track record of overachievement through generating your own pipeline and hitting sales targets.
• Energetic, upbeat, entrepreneurial, tenacious teammate. Possess a strong desire to be successful.
• Ability to articulate the business value of complex enterprise technology both in verbal and written forms.
• Passionate about growing your career in the largest and fastest growing market in software (database) through constant development of sales and tech skills

• Opportunity to work with and learn from MongoDB’s most talented and experienced Account Executives.
• Internal mentor and buddy program cross-departmentally
• Clear and defined career path to EAE
• Uncapped commissions’

Location(s)

• Preference for
• Atlanta, Boston, New York, Toronto, Chicago, Los Angeles, San Francisco
• Willing to be flexible based on level of experience if employee is already operating in a remote capacity

This role can be based hybrid out of our Denver office.

• 7+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
• An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow