דרושים Senior Business Value Consultant ב-Mongodb ב-United Kingdom, London

• Proactively, identify, qualify and close a sales pipeline
• Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users
• Build strong and effective relationships, resulting in growth opportunities
• Partner with our Solution Architects and work closely with the Professional Services team to achieve customer satisfaction
• Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes
• Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs

• 4+ years field experience of quota-carrying experience in a fast-paced and competitive market
• Demonstrated ability to grow accounts and run a complex sales process to Enterprise clients
• A proven track record of overachievement and hitting sales target
• Ability to articulate the business value of complex enterprise technology
• Skilled in building business champions
• Driven and competitive. Possess a strong desire to be successful

• Passionate about growing your career in the largest market in software (database)
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, develops and open source technology a plus

• Proactively, identify, qualify and close a sales pipeline
• Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users
• Build strong and effective relationships, resulting in growth opportunities
• Partner with our Solution Architects and work closely with the Professional Services team to achieve customer satisfaction
• Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes
• Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp,
  sophisticated sales training, and leadership and development programs

• 4+ years field experience of quota-carrying experience in a fast-paced and competitive market
• Demonstrated ability to grow accounts and run a complex sales process to Enterprise clients
• A proven track record of overachievement and hitting sales targets
• Ability to articulate the business value of complex enterprise technology
• Skilled in building business champions
• Driven and competitive. Possess a strong desire to be successful

• Passionate about growing your career in the largest market in software (database)
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, develops and open source technology a plus

• Proactively, identify, qualify and close a sales pipeline
• Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users
• Build strong and effective relationships, resulting in growth opportunities
• Partner with our Solution Architects and work closely with the Professional Services team to achieve customer satisfaction
• Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes
• Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs

• 7+ years of field experience of quota-carrying experience in a fast-paced and competitive market with a focus on closing net new logos
• Demonstrated ability to open new accounts and run a complex sales process
• A proven track record of overachievement and hitting sales targets
• Ability to articulate the business value of complex enterprise technology
• Skilled in building business champions
• Driven and competitive. Possess a strong desire to be successful
• Preference, Fluency in Arabic - nice to have
• Must live in territory

• Passionate about growing your career in the largest market in software (database)
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, develops and open source technology a plus

• MongoDB invests heavily in the development of each of our new hires & continuous career development
• Accelerators up to 30%
• Best in breed Sales trainings in MEDDIC and Command of the Message, including our comprehensive Sales Bootcamps and development programs
• New hire stock equity (RSUs) and employee stock purchase plan
• Generous and competitive benefits (parental leave, fertility & wellbeing support)

We're looking for a Senior Engineer with a strong background in computer science fundamentals and systems design to join our engineering team. In this role, you will be instrumental in designing, building, and optimizing the underlying data structures, algorithms, and database interactions that power our generative AI platform and code generation tools. This involves crafting sophisticated orchestration layers, robust integration points, and high-performance data systems that seamlessly connect and leverage advanced AI capabilities for code generation. While our immediate focus is on this domain, this role emphasizes strong foundational engineering principles that apply broadly to complex, high-performance systems.
Deep prior experience with AI models or machine learning is not a requirement; your strong grasp of core computer science is what matters most, and you'll be given ample time and resources to build expertise in the AI domain. You will work on critical components that ensure the scalability, efficiency, and reliability of our services, collaborating closely with AI researchers and other engineers to translate complex requirements into robust technical solutions.

As a Senior Engineer, you'll be hands-on with design and implementation, while working with engineers across experience levels to build a robust, scalable system. The focus is on performance, correctness, and architectural excellence in a rapidly evolving, data-intensive environment.

• Design, implement, and optimize high-performance data structures and algorithms for core components of our generative AI orchestration platform.
• Design and develop efficient data pipelines and storage solutions for AI model integration and output processing.
• Collaborate with AI researchers and machine learning engineers to understand data needs.
• Identify and address performance bottlenecks and architectural challenges in our systems, particularly within data flow and orchestration.
• Contribute to platform features like data versioning, efficient data retrieval, and ensuring data integrity for AI-generated code and related metadata.
• Mentor and guide junior and senior engineers on best practices in data structures, algorithms, and database design.
• Participate in code reviews, design discussions, and contribute to the overall technical direction of the team.
• Work to develop robust and efficient backend services that orchestrate AI functionalities.

• 5+ years of engineering experience in backend systems, distributed systems, or core platform development.
• Deep expertise in data structures and algorithms, with a proven track record of applying them to solve complex problems.
• Proficiency in one or several of Java, Rust, C/C++, and/or Python, with a strong understanding of systems-level programming, memory management, and performance tuning.
• Experience designing and building highly available, low-latency systems.
• Ability to diagnose and troubleshoot complex technical issues in production environments.
• Excellent problem-solving skills and the ability to work effectively in a fast-paced, collaborative environment.
• Proven ability to collaborate across disciplines and experience levels, from researchers to junior engineers.
• Deep understanding of SQL ( preferably Oracle ), including advanced querying, schema design, and database optimization for performance and scalability.
• You have a strong desire to understand complex problem spaces and own solutions.

• Familiarity with cloud-native distributed systems (e.g., Kubernetes, Kafka).
• Experience with NoSQL databases and understanding of their trade-offs is great, but not required. We'll teach you NoSQL.
• Contributions to relevant open-source projects.

Within the first three months, you will have:

• Familiarise yourself with the MongoDB database and aggregation language.
• Familiarise yourself with the problem space and the domain.
• Set up software development infrastructure (tech stack, build tools, etc) to enable development using the relevant tech stacks.
• Started collaborating with your peers and contributed to code reviews.

Within six months, you will have:

• Worked on and delivered a large-scale code generation feature in the product.
• Contributed to and helped deliver a few product releases.
• Reviewed and contributed to scope and technical design documents.

Within 12 months, you will have:

• Delivered large-scale features across our entire tech stack.
• Helped recruit and interview new members of the team.
• Collaborated with other teams at MongoDB.

• Lead engagements with customers using a value-based selling approach to build a compelling narrative that covers the current state, the desired future state, the value in closing the gap, and a delivery plan to ensure their success
• Manage existing customers in Value Realization activities to ensure they understand the value achieved, improvement opportunities and new value opportunities
• Lead the development of Business Value Consulting collateral for internal and customer-facing use as new MongoDB initiatives are released, and when a gap or need of the practice is identified
• Use business, technical, and financial analyses to understand the baseline and future state capabilities of the customer
• Create and present the business case and the forecasted business impact the customer can achieve using MongoDB solutions
• Translate technical concepts and recommendations into business benefits for management and executives
• Coach the sales organization, to impact both tactical and strategic opportunity success of our field sales force
• Serve as a mentor to sellers to provide input and recommendations into their account and opportunity plans
• Travel is required but varies throughout the year

• B.A. / B.S. from an accredited college; preference for Business Management, Economics, Finance or related degree
• Proven experience as a Business and Technology Strategy Consultant with Business Case experience
• 10+ years professional experience across the IT industry, technology strategy, pre-sales consulting for software vendors, application development and data
• Business and financial modeling expert, familiarity with key financial metrics: ROI, TCO, NPV, IRR
• Power user in productivity tools, custom building spreadsheets, presentations and data visualizations
• Lead discovery to facilitate interview sessions with both business and technical stakeholders on the customer side
• Demonstrated experience addressing executive and senior level stakeholders
• Strong technical understanding of enterprise infrastructure, technology stack, software development methodologies (SDLC, Agile, DevOps), RDBMS and/or NoSQL software

• Ability to adapt to customer situations
• Ability to articulate value from both pre-sale and post-sale view
• Experience for a software vendor in a business value role

We believe strongly in personal growth and mentorship so your ability to succeed is directly related to your desire to grow.

This role is fully onsite, Monday through Friday, at our New York City headquarters.

Our ideal candidate will have:

• 4+ years of experience in an end-user IT support role, including direct technical support for Executives and VIPs
• Proven ability to deliver white-glove, high-touch service in fast-paced, high-visibility environments
• Hands-on experience with macOS and Windows troubleshooting and administration
• Strong diagnostic and problem-solving skills, particularly with conference room and office AV technology
• Minimum 1 year of experience as a Slack administrator, including application support and integration management
• Proficiency with Jira for project management, including sprint planning, backlog grooming, and task ownership
• Solid understanding of AV VLANs and multicast traffic, with experience working closely with Network teams to resolve AV-related connectivity and performance issues
• Experience with Zoom Room NDI configuration, deployment, and management for high-quality video production and streaming workflows
• Intermediate knowledge of office network infrastructure and endpoint connectivity
• Demonstrated success in supporting and integrating multiple SaaS platforms across an enterprise environment
• Familiarity with AV platforms such as Crestron, Biamp Tesira, and Dante audio networking
• Practical understanding of home office video conferencing and streaming technologies
• Experience delivering AV&C support for corporate events, board meetings, and internal broadcasts
• A proactive mindset with a focus on automation and process improvement
• Strong written and verbal communication skills, able to explain complex technical topics across audiences
• Experience maintaining internal documentation and contributing to scalable self-service resources
• Calm, empathetic, and composed under pressure, with the ability to manage multiple real-time issues
• Familiarity with Zendesk and other ITSM/ticketing systems
• Willingness to travel to domestic and international offices as needed
• Preferred experience with video/audio production for live or hybrid events
• Experience administering Zoom, WebEx, Google Meet, and collaboration platforms such as Lucidsuite
• Bonus: Familiarity with Monday.com, Fellow, and Microsoft Teams administration

• Configure, deploy, and maintain end-user hardware and conference room technology, with a focus on automation and efficiency
• Deliver hands-on, in-person troubleshooting to support employees in maximizing productivity through effective technology use
• Administer and maintain SaaS applications, while building integrations to streamline and automate recurring workflows
• Provide high-touch, white-glove technical support to executives and other VIP stakeholders
• Act as a technical advocate within the organization—conducting training sessions, creating self-service documentation, and promoting best practices
• Ensure seamless interoperability across collaboration tools and platforms to drive efficient and intuitive user experiences
• Participate in on-call rotations and be available for off-hours maintenance, upgrades, or urgent escalations
• Support and manage AV systems for day-to-day use as well as internal events, executive meetings, and company-wide broadcasts
• Serve as the on-site point of contact for AV contractors during office buildouts, refreshes, and technology upgrades
• Maintain accurate and comprehensive documentation of all support activity to inform internal knowledge bases and user guides
• Collaborate closely with the IT Support and Workplace teams to coordinate local meeting logistics and ensure smooth operations
• Provide backup support for general IT troubleshooting and walk-up assistance when needed

The IT AV&C Support Specialist will be successful in this role when they can execute the following strategic tasks/responsibilities:

• Maintain an accelerated personal growth path:
  • In 8 months you’ll be fully up to speed on the services and technologies we deploy and maintain, having the ability to independently handle day to day AV tasks.
  • Within 8 months you’ll be actively developing novel solutions to inefficient processes and problems.
  • By 12 months you’ll be thinking largely in terms of efficiency and have the skills necessary to execute on your ideas. This could mean anything from becoming a Slack Integration Wizard to a Zoom Rooms Guru; your growth path is largely defined by your interests and desires.
• Customer Service: Provide an unparalleled customer experience by offering top-notch technical support, creating easy to follow self service resources, and workflow automations for our colleagues
• Communication: Successfully communicate team challenges and support solutions internally and externally, while having the ability to communicate complex technical issues simply and convincingly to a wide range of audiences
• Research: Collect and analyze feedback from both our internal customers as well as our systems to better understand our clients needs and inform automation/optimization efforts

• 7-10 years relevant experience working in a Customer Success, Account Management, or similar customer-focused role
• 4 + years Experience with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a fast paced SaaS environment
• 2+ years of technical product experience or education
• Bachelor's degree, technical degree preferred
• A mind for technology! We’ll teach you all about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• Prior exposure to database, cloud and infrastructure technology is a plus
• High levels of organization in your workflows - you understand what it means to be responsible for a customer portfolio and to prioritize your time efficiently
• A passion for partnership and collaboration! You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, etc) and will help to build the CS “brand” across our entire organization
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally

• Build active and meaningful relationships with customers, working closely with other MongoDB partners
• Lead new customer and project onboarding meetings, validating and identifying customer needs, potential challenges, and key project timelines
• Promote and encourage implementation of paid MongoDB features across your assigned customer portfolio
• Optimally identify and mitigate risk of churn
• Ensure high customer satisfaction and referenceability
• Help to develop and implement standard methodologies, processes, and tools to continually improve MongoDB’s Customer Success Program

• Risk Mitigator - identifying blockers to success and preventing long term churn
• Personal Trusted Advisor - recommending standard methodologies in order to make the client successful
• Account Strategist - helping MongoDB see where the customer’s business is going
• Business Builder - finding opportunities for your customers to adopt new features and open new use cases