דרושים Director Customer Success ב-Mongodb ב-סינגפור

• Proactively, identify, qualify and close a sales pipeline
• Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users
• Build strong and effective relationships, resulting in growth opportunities
• Partner with our Solution Architects and work closely with the Professional Services team to achieve customer satisfaction
• Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes
• Participate in our sales enablement training, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs

• 6 years of field experience of quota-carrying experience in a fast-paced and competitive market
• Demonstrated ability to manage large accounts and run a complex sales process
• A proven track record of overachievement and hitting sales targets
• Ability to articulate the business value of complex enterprise technology
• Skilled in building business champions
• Driven and competitive. Possess a strong desire to be successful
• Fluent in French and English

• Passionate about growing your career in the largest market in software (database)
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, develops and open source technology a plus

• MongoDB invests heavily in the development of each of our new hires & continuous career development
• Accelerators up to 30%
• Best in breed Sales trainings in MEDDIC and Command of the Message, including our comprehensive Sales Bootcamps and development programs
• New hire stock equity (RSUs) and employee stock purchase plan
• Generous and competitive benefits (parental leave, fertility & wellbeing support)
• Friendly and inclusive workplace culture -

Thai Speaking is Mandatory.

• 5+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including Sales, Professional Services, etc
• An entrepreneurial mindset - this is a new team at MongoDB where you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Technical Services, and the broader MongoDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus
• To be successful in this role, proficiency in Thai is essential, as the role involves detailed collaboration and management of key business relationships of our clients and team members in Thailand

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new processes, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

Req ID - 425221

• Bachelor's degree, technical degree preferred
• 7+ years people management experience
• 15+ years relevant experience and subject matter expertise in Customer Success, Account Management, Client Services, or similar customer-facing roles
• 10+ years experience working within or supporting large enterprises
• A passion for hiring, developing and retaining a team of managers; your team’s success is your top priority
• Experience setting org-/geo-wide direction for ustomer success programs and allocating resources to drive operations in alignment with the strategy
• Track record of leading fast-growing teams and using data to drive initiatives and inform decision-making processes that impact long-term company operations and success
• Experience as a CS leader managing executive level internal and external stakeholder relationships; includes collaborating with, and influencing cross-functional executive stakeholders (Sales, Marketing, Support, Product, etc.) on strategic GTM and company-wide initiatives
• Demonstrates ability to communicate a compelling vision and motivating a team to deliver excellent results in a fast paced environment
• Experience with enterprise infrastructure technologies; familiarity with MongoDB or NoSQL databases is a plus but not required
• The ability to navigate ambiguity with perseverance, positivity, and a clear point of view. As we continue growing and evolving, we’ll look to you to help establish and refine processes within the APAC region, and globally
• An adaptable mentality. You thrive in an ever-changing environment and continuously seek to improve yourself, your team, and your processes
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience both internally and externally

• People Leadership: Recruit, mentor, and develop frontline up to Sr Manager-level leaders in the Customer Success team
• Execution: Define and adhere to a set of analytical metrics to guide the team’s direction; achieve quarterly and long-term targets
• Build Programs: Design and implement initiatives to enhance customer retention, expansion, satisfaction, and product adoption
• Executive Presence and Communication: Cultivate and maintain relationships across MongoDB teams, organizations, and offices