דרושים Senior Customer Success Manager ב-Mongodb ב-Canada, Toronto

• 5+ years of hands-on experience designing, building, testing, and maintaining industrial-strength backend software in a complex codebase
• Proficient in modern programming languages and techniques
• Experienced in developing distributed systems, cloud services, and SaaS products
• Excellent verbal and written technical communication skills; enthusiasm for collaborating closely with colleagues and mentoring other engineers
• A growth mindset and the desire to learn quickly through taking on challenges, reflecting on outcomes, and incorporating feedback
• A strong sense of ownership over their work, from initial design all the way through maintaining code in production

• Build and design our integrated search platform, written in Java
• Work with a collaborative team that prioritizes sound technical decision-making and building systems that our customers love and that we are proud of as engineers
• Lead projects and own subsystems
• Help determine the team’s roadmap and the architecture of our system

• In 3 months you’ll have contributed to the development of an existing project and completed several improvements or bug fixes
• In 6 months you’ll be reviewing code and project designs, and be an active participant in team meetings
• In 12 months you’ll have a thorough understanding of the systems the team owns and have led a project. You’ll have had a positive impact on our code, product, and team processes

This role can be based out of our Toronto office or remotely in the Ontario region.

• 5+ years hands-on experience with Python (or related language) programming experience in industry
• Experience in developer productivity or related infrastructural-focused role
• Strong experience and knowledge of testing techniques focused on distributed systems
• A demonstrated expertise of solid UX-focused design of CLIs for scalability and maintainability
• A track record for mentoring team members
• A proven ability to set and execute the vision for projects that have hit scaling limits
• An appetite for continuous learning and improvement
• A deep empathy and eagerness to understand and solve customer problems
• A proven track record of ownership and drive from idea generation through idea execution
• Experience working with remote teams

• Software ecosystems that contain and routinely run a large number of tests, from unit-level through end-to-end
• Database (or other large system) integration testing frameworks
• Test fuzzing
• TLA+ and its applications
• C++, Java, and/or Go
• Sanitizers and other static analysis tooling
• Kubernetes testing
• Software Architecture and Design Principles

• Take ownership of large areas of testing infrastructure
• Design and develop critical features to evolve our test frameworks and tools
• Produce and execute on strategies that reduce technical debt through iterative and strategic quality of life improvements
• Meaningfully contribute to cohesive strategies to enable the development organization to build with confidence using the right tool for the job
• Mentor and grow other developers
• Show deep empathy towards other developers to understand their pain points and provide impactful solutions
• Onboard quickly and successfully into unfamiliar tools and systems
• Collaborate productively with colleagues at all stages of project lifecycle (ideation, requirements gathering, design, execution, and delivery)

• Within 1 month, you will have completed several small engineering tasks. You will also have a very high-level understanding of the developer experience for the Server and Cloud teams at MongoDB
• Within 3 months, you will have core contributions to at least one feature. You will have a good understanding of the team's mission and goals
• In 6 months you will be proposing improvements for developer experience. You will be taking responsibility for upcoming projects
• In 12 months, you will be mentoring other developers. You will be designing and leading projects

This role will be based remotely in the United States.

• Knowledge of cloud computing platforms (e.g., AWS, Google Cloud Platform, Azure) and operating systems (Linux, Windows, macOS)
• Understanding of the components and potential security weaknesses of large-scale SaaS applications and modern distributed systems architectures
• Experience working closely with defenders to identify and fix problems and develop innovative solutions to detecting potential security issues
• Love to learn; you are motivated to learn about security and tinkering
• Experience communicating with technical and non-technical individuals
• Offensive Security Certified Professional(OSCP) certification, or equivalent

• Develop security tests and assessments based on a solid understanding of MongoDB’s technical environment and services architecture
• Create realistic tabletop exercises based on an up-to-date understanding of threats and vulnerabilities relevant to the MongoDB business
• Continuously test the security features of MongoDB Atlas in order to validate controls and recommend enhancements
• Collaborate closely with detection engineering, vulnerability management, and incident response in order to operationalize the benefits of red team discoveries
• Write detailed summaries and reports for both technical and non-technical / executive audiences

This role can be based hybrid out of our Toronto office.

• 7+ years experience working in Customer Success, Account Management, Client Services or other similarly customer-centric role
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc
• An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus

• Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth
• Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization
• Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field
• De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio
• Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan
• Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization
• Document all customer interactions in internal systems, including Gainsight and Salesforce.com
• Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams
• Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success
• Forecast expected churn and growth to your senior leadership team
• Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team
• Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow

• Have 4+ years of experience writing high-quality software
• Have experience implementing libraries or applications in Java, or other languages that run on the JVM
• Are fascinated by, and have experience working with concurrency, parallelism and distributed systems
• Want to participate in open-source software development and communities
• Communicate well, internally and externally, both in writing and face-to-face
• Advocate for testing and modern development best practices
• Can make pragmatic design tradeoffs while balancing features, maintainability, and delivery time
• Elevate the skills and expertise of those around you
• Are excited by our

• , , , , , and other JVM-based projects
• Integrations with other open-source software, such as and AI tools
• Testing, delivering and supporting the above across multiple operating systems, JDKs, and MongoDB releases

• Working with our Product, Server, Cloud, and other driver teams on designs and specifications for new customer-facing MongoDB features
• Investigating bugs and support requests from commercial and open-source customers for the libraries and tools our team maintains
• Seeking out speaking or writing opportunities to engage with our developer community
• Mentoring junior engineers in both technical and non-technical professional skills

• Within three months, you will contribute effectively day-to-day, fix bugs, implement planned features, and thoroughly review your colleagues’ pull requests
• Within six months, you will confidently lead projects, provide mentorship and technical guidance to colleagues, and contribute to process improvements
• Within a year, you will demonstrate strong technical ownership, influence team and product growth through effective communication and collaboration, and contribute to high-impact product enhancements

• Proactively, identify, qualify and close a sales pipeline
• Strategically prospect into CTOs, Engineering/IT Leaders, & technical end users
• Build strong and effective relationships, resulting in growth opportunities
• Partner with our Solution Architects and work closely with the Professional Services team to achieve customer satisfaction
• Work closely with the enterprise ecosystem partner sales and channel partner to maximize deal sizes
• Participate in our sales enablement trainings, including our comprehensive Sales Bootcamp, sophisticated sales training, and leadership and development programs

• 5+ years of field experience of quota-carrying experience in a fast-paced and competitive market with a focus on closing net new logos
• Demonstrated ability to open new accounts and run a complex sales process
• A proven track record of overachievement and hitting sales targets
• Ability to articulate the business value of complex enterprise technology
• Skilled in building business champions
• Driven and competitive. Possess a strong desire to be successful
• Fluent in English
• Must live in territory

• Passionate about growing your career in the largest market in software (database)
• Previous Sales Methodology training (e.g. MEDDIC, SPIN, Challenger Sales)
• Familiarity with databases, develops and open source technology a plus

• MongoDB invests heavily in the development of each of our new hires & continuous career development
• Accelerators up to 30%
• Best in breed Sales trainings in MEDDIC and Command of the Message, including our comprehensive Sales Bootcamps and development programs
• New hire stock equity (RSUs) and employee stock purchase plan
• Generous and competitive benefits (parental leave, fertility & wellbeing support)

• 5+ years of hands-on experience designing, building, testing, and maintaining industrial-strength backend software in a complex codebase
• Proficient in modern programming languages and techniques
• Experienced in developing distributed systems, cloud services, and SaaS products
• Excellent verbal and written technical communication skills; enthusiasm for collaborating closely with colleagues and mentoring other engineers
• A growth mindset and the desire to learn quickly through taking on challenges, reflecting on outcomes, and incorporating feedback
• A strong sense of ownership over their work, from initial design all the way through maintaining code in production

• Build and design our integrated search platform, written in Java
• Work with a collaborative team that prioritizes sound technical decision-making and building systems that our customers love and that we are proud of as engineers
• Lead projects and own subsystems
• Help determine the team’s roadmap and the architecture of our system

• In 3 months you’ll have contributed to the development of an existing project and completed several improvements or bug fixes
• In 6 months you’ll be reviewing code and project designs, and be an active participant in team meetings
• In 12 months you’ll have a thorough understanding of the systems the team owns and have led a project. You’ll have had a positive impact on our code, product, and team processes