דרושים ב-Monday ב-United States, New York

• Manage, coach, and support a team of technical specialists while fostering a collaborative, high-performing environment.
• Act as the primary point of contact for internal client-facing teams, resolving tickets, escalations, and system-related issues (e.g., Salesforce).
• Initiate and manage technical and process improvement projects, ensuring timely delivery and measurable impact.
• Create, refine, and document policies and procedures to improve efficiency and prevent recurring issues.
• Partner with Business Operations, Billing, Finance, IT, and R&D to align support with organizational goals.
• Oversee business support systems, troubleshoot complex issues, and ensure reliability and performance.
• Stay ahead of industry trends, contribute to the technology roadmap, and recommend innovative solutions.
• Quickly connect internal requesters to the right resources and maintain a comprehensive knowledge base.

• 5+ years of experience in technical support or related roles, including 2+ years in team leadership.
• Strong knowledge of business support systems and processes (e.g., Salesforce) with proficiency in CRM/ticketing tools.
• Demonstrated success in project management and process improvement.
• Excellent leadership, communication, and interpersonal skills with proven ability to coach and develop teams.
• Strong problem-solving and analytical abilities; able to thrive in fast-paced, dynamic environments.
• Experience in SaaS environments and Salesforce administration preferred.

What You’ll Get:

At , we believe in creating a workplace that fosters innovation, collaboration, and personal growth. We are passionate about helping our customers succeed, and our platform is built to make work more transparent, productive, and engaging. Join us on our journey to revolutionise the future of work!

• Competitive salary with bonus structure & equity model
• Professional development opportunities.
• Collaborative and inclusive company culture.
• Access to wellness programs and team-building activities.
• Be part of a well-funded, proven startup with big ambitions, competitive salary, bonus potential, and eligibility to take part in the company equity incentive program
• Medical, dental, and vision insurance
• Parental leave, time off policy, commuter benefit, fitness benefit, and lunch benefit
• Amazing culture - collaborative, transparent & fun!
• Great Place To Work certified
• Named a Best Place to Work by BuiltIn

Visa sponsorship for this role is currently not available.

• Lead the planning, execution, and evaluation of diverse social impact initiatives aimed at connecting underserved youth to the tech sector.
• Oversee program budgets with precision—tracking expenses, maintaining financial records, and ensuring full compliance with accounting procedures, funding requirements, and financial policies.
• Coordinate educational programming, inspirational workshops, and training sessions across NYC schools while maintaining fiscal responsibility and transparency.
• Monitor project progress, assess financial risks, and implement mitigation strategies to ensure on-time and within-budget delivery.
• Ensure all financial reporting obligations are met, preparing detailed reports and analysis to track funding utilization and program effectiveness.
• Develop and implement strategic communication plans to raise awareness of programs, engage key audiences, and drive support for social impact efforts.
• Collect data, evaluate project outcomes, and generate insights to drive continuous program improvements and inform future decision-making.

• Minimum of 3 years of experience in project management, social impact, or community development, with a strong focus on financial reporting and budget management.
• Proven ability to track program expenditures, and ensure compliance with accounting and foundation financial protocols.
• Exceptional attention to detail, ensuring financial accuracy, compliance, and transparency in all program operations.
• Excellent communication skills, with experience engaging stakeholders, facilitating discussions, and delivering presentations.
• Strategic thinker with strong problem-solving abilities, organizational skills, and a results-driven approach.
• Proficiency in project management tools; experience with monday.com is a plus.
• Startup mentality with the ability to work independently, adapt to shifting priorities, and excel in a fast-paced, dynamic environment.

Please note that this is a hybrid position of 3 days/week in our NYC office

Visa sponsorship for this role is currently not available.

• Drive and own the renewal processes in collaboration from reach out and negotiation to confirmation.
• Work closely with the Customer Success, Finance, and Sales teams to retain customer contracts, secure renewal and support the accounts’ growth.
• Negotiate renewal terms to align with the customer and the company goals
• Maintain a rolling 90-day renewal forecast by segment and/or territory
• Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
• Enhance the renewals process playbook to maximize account and ARR retention
• Handle escalations relating to contract questions, negotiations, and requests
• Identify Process gaps to improve efficiency

• 2+ years of relevant experience in a client-facing role ideally in SaaS companies
• Effective communicator, strong interpersonal and collaboration skills
• Motivated, driven and results-oriented
• Strong negotiation, presentation and closing skills
• Self-motivated, proactive, energetic team player

Experience within the following is an advantage:

• Proven experience with owning a renewal process E2E
• Experience in working closely with cross-functional teams (sales, finance, legal, cs) in order to reach primary goals
• Reporting a rolling 90-day renewal forecast by segment and/or territory
• Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
• Handling escalations relating to contract questions, negotiations, and requests
• Approaches work with empathy and a creative, problem-solving mindset

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
• Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo

Visa sponsorship for this role is currently not available.

• Team Leadership & Development: Manage and develop a diverse global communications team, fostering a culture of strategic excellence, collaboration, and innovation.
• Media Relations Strategy & Execution : Partner closely with stakeholders across the company to develop comprehensive media relations strategies that align with monday.com’s overall communication and business goals. Focuses on securing high-profile placements and cultivating long-term relationships with top-tier media.
• Strategic Planning & Alignment: Contributes to the development of departmental goals and establishes metrics for success, working collaboratively with the team. Provides high-level analysis of media trends, campaign effectiveness, and ROI to senior management (weekly). Leads initiatives on the Comms and Marketing teams to leverage AI to scale our efforts and increase impact.
• Crisis & Reputation Management: Provide counsel and support to the monday.com team regarding brand awareness and crisis management. Develop timely reactive responses as needed.
• Financial Communications : Collaborate closely with our IR and legal teams, driving media strategy for earnings and financial moments in time.
• Agency Management : Help manage external agency relations.

• 10+ years of experience in media relations for tech companies (some agency experience preferred)
• You’re a natural leader who can rally teams of all kinds (including external agencies), and influence and work with a wide range of stakeholders, including our founders, our product, sales, customer success, partners, marketing, HR, and engineering teams (and beyond!) to deliver on communications campaigns
• You’re a brilliant storyteller and talented communicator who can construct powerful narratives that move our brand and reputation forward
• You know how to build and maintain media connections across the US
• You have solid tech, business, and vertical-specific media experience to take our cultivated brand to new heights
• You are outcomes and results-focused. You know how to prioritize strategy and goals for teams and rally everyone to focus on the highest impact initiatives
• You have incredible organizational skills and attention to detail and are able to balance the big picture while getting the important things right (done is better than perfect!)

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefits package, bonus potential, and eligibility to take part in the company equity incentive program
• An amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter/remote work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award-winning work environment - named a “Best Place to Work” by BuiltIn as well as “Great Place To Work” certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, San Francisco, Denver, London, Kiev, Sydney, São Paulo and Tokyo

Visa sponsorship for this role is currently not available.

• Develop in-depth knowledge of the monday.com platform, products, and extensibility tools to design and architect comprehensive solutions that integrate monday.com into clients' digital landscapes
• Support new deals through discovery, requirements gathering, and solution design to post-sale delivery, collaborating closely with Sales, Partners, and Customer Success teams
• Lead technical consulting engagements for customers, applying industry knowledge in the areas of system scale, security, user governance, and data architecture
• Design complex solutions that leverage our developer tools, including the monday.com API and apps framework, to enable the delivery of data migrations, integrations, and custom applications
• Produce solution design documents, system architecture diagrams, and workflow diagrams that bridge the gap between business requirements and technical deliverables
• Lead technical discussions with key stakeholders on the client side and serve as a trusted advisor to internal Customer Success and Services teams
• Advocate for customers with Product teams when their needs are not met and play an active role in extending monday.com product capabilities to help customers exceed their business goals
• Support building and maintaining the technical knowledge of our Professional Services team through mentoring, knowledge sharing, and development of best practices

• 5+ years of experience in B2B SaaS as a solution architect, professional services engineer, or technical consultant, preferably in highly-integrated, enterprise environments
• Strong knowledge of APIs (RESTful, GraphQL), web standards (HTTP, HTML/CSS), identity management (SCIM), and authentication protocols (SAML 2.0/OAuth 2.0) with prior software development experience being a plus
• Experience estimating delivery effort and creating Statements of Work for data migrations, integrations, and custom application development
• Hands-on experience with integration platforms such as Make.com, Zapier, Workato, Power Automate, or other iPaaS solutions
• Exposure to Generative AI tools such as LLMs, MCPs and AI-assisted editors such as Cursor
• Strong customer-facing and presentation skills with the ability to establish credibility with client stakeholders and executives
• Ability to clearly articulate technical topics to a non-technical audience with exceptional communication and documentation skills
• Detail-oriented with strong project management and problem-solving skills, and the ability to multitask on simultaneous projects
• Positive attitude, empathy, and high energy with the ability to take initiative and adapt in a fast-paced environment
• BA or BS degree preferred

What You’ll Get:

At , we believe in creating a workplace that fosters innovation, collaboration, and personal growth. We are passionate about helping our customers succeed, and our platform is built to make work more transparent, productive, and engaging. Join us on our journey to revolutionise the future of work!

• Competitive salary with bonus structure & equity model
• Professional development opportunities.
• Collaborative and inclusive company culture.
• Access to wellness programs and team-building activities.
• Be part of a well-funded, proven startup with big ambitions, competitive salary, bonus potential, and eligibility to take part in the company equity incentive program
• Medical, dental, and vision insurance
• Parental leave, time off policy, commuter benefit, fitness benefit, and lunch benefit
• Amazing culture - collaborative, transparent & fun!
• Great Place To Work certified
• Named a Best Place to Work by BuiltIn

Visa sponsorship for this role is currently not available.

The Project Delivery Manager will manage high-complexity projects from initiation through delivery to closure. In this role, you will coordinate with cross-functional teams to complete unique projects according to scope. You'll be responsible for developing and maintaining relationships with clients to understand & enable execution of their requirements for a successful implementation project or for a custom use case design project.

• Develop and manage project plans to deliver technical and consultative services to our largest enterprise clients.
• Manage customer expectations, project scope, and resources needed to successfully deliver to customers’ needs.
• Coordinate technical and non-technical resources across our internal and partners organization to ensure fulfillment of project requirements
• Develop and communicate project status, risks and issues to all levels of stakeholders, both internal and external, ranging from technical staff to executives
• Manage customer escalations, coordinating with customers and stakeholders (e.g., executive team, sales, technical account managers, etc.)
• Manage billing and admin related aspects of projects including generating sales order, providing monthly invoices, providing status updates to clients on resource utilization, and monitoring accurate logging of time from all assigned internal resources
• Be accountable for reliable and repeatable delivery processes, metrics and operational procedures
• Actively lead and/or participate in internal projects to improve Professional Services projects.
• Develop a foundational knowledge of product & stay up to date with key releases

• Minimum 3-5 years of Professional Services experience - preferably in a project management role
• Experience in B2B SaaS as technical customer success / professional service / implementation manager / technical project management / technical account management / technological consulting, specifically within implementation of complex products.
• Demonstrates progressive experience with project management and leadership
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Experience in leading projects involving hands-on implementation and management of multiple resources.
• Strong project management skills to keep projects on-track and manage complex customer engagements.
• Ability to clearly articulate technical topics to a non-technical audience
• General understanding of APIs (RESTful, GraphQL) and other integration methods (make.com) is beneficial
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• BA or BS degree preferred

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefits package, and bonus potential.
• An amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter/remote work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award-winning work environment - named a “Best Place to Work” by BuiltIn as well as “Great Place To Work” certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, Denver, London, Kiev, Sydney, São Paulo, and Tokyo

Visa sponsorship for this role is currently not available.

• Drive and own the renewal processes in collaboration from reach out and negotiation to confirmation.
• Work closely with the Customer Success, Finance, and Sales teams to retain customer contracts, secure renewal and support the accounts’ growth.
• Negotiate renewal terms to align with the customer and the company goals
• Maintain a rolling 90-day renewal forecast by segment and/or territory
• Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
• Enhance the renewals process playbook to maximize account and ARR retention
• Handle escalations relating to contract questions, negotiations, and requests
• Identify Process gaps to improve efficiency

• 2+ years of relevant experience in a client-facing role ideally in SaaS companies
• Effective communicator, strong interpersonal and collaboration skills
• Motivated, driven and results-oriented
• Strong negotiation, presentation and closing skills
• Self-motivated, proactive, energetic team player

Experience within the following is an advantage:

• Proven experience with owning a renewal process E2E
• Experience in working closely with cross-functional teams (sales, finance, legal, cs) in order to reach primary goals
• Reporting a rolling 90-day renewal forecast by segment and/or territory
• Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
• Handling escalations relating to contract questions, negotiations, and requests
• Approaches work with empathy and a creative, problem-solving mindset

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
• Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo

Visa sponsorship for this role is currently not available.