דרושים Tier Technical Support Engineer ב-Monday ב-United Kingdom, London

What you will do:

• Set engineering vision, technical direction, architectural approach, and execution.
• Provide hands-on technical leadership and mentorship to the engineering teams.
• Collaborate with key stakeholders and partners in multiple areas of the monday organization.
• Contribute to product and project strategy, roadmap definition, and requirements gathering.
• Our Stack - React.JS, Redux, Node.js, Ruby on Rails, AWS, Elastic Search, Redis, MySQL

Note: Prior experience with our tech stack is not required; we welcome people willing to learn.

• 15-20+ years of experience in software development with a strong track record of designing and delivering complex systems.
• Deep expertise in software design, architecture, and in testing and launching robust products.
• Extensive experience building and scaling large infrastructure, distributed systems, or networks, ideally with hands-on cloud technology knowledge.
• Proven leadership experience driving technical direction and influencing engineering teams.
• Excellent communication skills, able to clearly explain technical concepts to both technical and non-technical audiences.
• A collaborative team player, skilled at working cross-functionally and fostering alignment across stakeholders.
• Experience with enterprise SaaS products is a strong advantage.



• The chance to join a well-funded, rapidly growing company with ambitious goals, offering a competitive salary, bonus, and RSUs.
• Private healthcare insurance through Vitality.
• ClassPass membership to support your wellbeing.
• Complimentary breakfast and lunch Monday through Thursday at our office.
• A dedicated learning and development team focused on helping you grow your skills.
• Fun team events, socials, and offsite gatherings.
• An award-winning company culture that values transparency, collaboration, and having fun, recognized as one of the “ ” in the UK.
• A truly global, dynamic environment with passionate colleagues across Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Warsaw, Sydney, São Paulo, and Tokyo.

You will work closely with our enterprise customers and engineers to resolve the most complex issues. You will also help build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems.

• Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels
• Manage and solve assigned cases by providing the best support solution given the client needs
• Investigate the root cause of issues by isolating the problem, searching application logs, and utilizing developer tools (Chrome Dev Tools, monitoring systems, database commands)
• Reference technical documentation and aid in building technical internal knowledge base content where gaps may be present
• Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution
• Develop regular reports to understand the health and quality of our platform

• 2+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable
• Experience with inspecting and diagnosing web-applications and/or mobile applications
• Strong understanding of and experience with REST APIs and/or GraphQL API
• Knowledge of Single Sign-on including OAuth, SAML, and SCIM
• Ability to reproduce customer issues, perform initial triage and file bugs with Engineering
• Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution
• Excellent interpersonal skills and multitasking abilities
• Superb written and verbal communication skills
• Positive attitude, empathy, and high energy
• Ability to take initiative and adapt

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
• Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter/remote work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, Kiev, Sydney, São Paulo, and Tokyo

Visa sponsorship for this role is currently not available.

As an, you’ll be the go-to technical expert for a specific domain within the monday.com platform. You'll own escalated cases from our support teams, collaborate closely with R&D, and lead initiatives that improve product quality, reduce friction, and enable scale.

What you’ll do:

• Investigate complex technical issues escalated from our global CX team using tools like Chrome DevTools, API logs, and internal monitoring systems.
• Become a subject-matter expert (SME) in a product domain (such as Automations, Boards, APIs, Auth, Marketplace), with deep product understanding and tight collaboration with the relevant R&D squad.
• Collaborate cross-functionally with a wide range of stakeholders — including R&D, Product, Account Managers, CSMs, Implementation Consultants, Ops, and Data teams — adapting your communication style and focus to match the audience.
• Identify areas of opportunity and drive initiatives that reduce ticket volume, increase efficiency, or improve the customer experience.
• Shift seamlessly between urgent escalations and long-term strategic work, using judgment to focus your efforts where they’ll have the most impact.
• Analyze data to detect trends, discover root causes, and support decision-making around product fixes or support enablement.
• Create and maintain documentation, build training materials, and enable lower-tier support teams to handle more technically complex cases independently.
• Join calls with customers and internal stakeholders as a trusted technical expert, especially in critical or sensitive situations.
• Own and improve internal processes around escalations, bug management, and communication between technical and customer-facing teams.

• 4–5 years of experience in technical support or similar roles (SaaS/B2B preferred).
• Strong troubleshooting skills and critical thinking.
• Experience performing bug investigations and root cause analysis, and communicating findings to both technical and non-technical audiences.
• Solid understanding of APIs (GraphQL is a plus), authentication protocols (OAuth, SAML), and software integrations.
• Strong data-driven mindset — able to explore, analyze, and present insights to guide decisions; SQL, Redash.
• Proven ability to work with a wide range of stakeholders — including R&D, Product, Account Managers, Customer Success, Implementation, and Ops — with excellent interpersonal and communication skills.
• Comfortable with fast context switching, managing escalations while also contributing to strategic initiatives.
• Experience with process building and improvement to support operational efficiency.
• High ownership mentality, proactive attitude, and ability to work independently while collaborating closely with others.

As an Tier 4 Technical Support Engineer, you’ll be the go-to technical expert for a specific domain within the monday.com platform. You'll own escalated cases from our support teams, collaborate closely with R&D, and lead initiatives that improve product quality, reduce friction, and enable scale.

What you’ll do:

• Investigate complex technical issues escalated from our global CX team using tools like Chrome DevTools, API logs, and internal monitoring systems.
• Become a subject-matter expert (SME) in a product domain (such as Automations, Boards, APIs, Auth, Marketplace), with deep product understanding and tight collaboration with the relevant R&D squad.
• Collaborate cross-functionally with a wide range of stakeholders — including R&D, Product, Account Managers, CSMs, Implementation Consultants, Ops, and Data teams — adapting your communication style and focus to match the audience.
• Identify areas of opportunity and drive initiatives that reduce ticket volume, increase efficiency, or improve the customer experience.
• Shift seamlessly between urgent escalations and long-term strategic work, using judgment to focus your efforts where they’ll have the most impact.
• Analyze data to detect trends, discover root causes, and support decision-making around product fixes or support enablement.
• Create and maintain documentation, build training materials, and enable lower-tier support teams to handle more technically complex cases independently.
• Join calls with customers and internal stakeholders as a trusted technical expert, especially in critical or sensitive situations.
• Own and improve internal processes around escalations, bug management, and communication between technical and customer-facing teams.

• 4–5 years of experience in technical support or similar roles (SaaS/B2B preferred).
• Strong troubleshooting skills and critical thinking.
• Experience performing bug investigations and root cause analysis, and communicating findings to both technical and non-technical audiences.
• Solid understanding of APIs (GraphQL is a plus), authentication protocols (OAuth, SAML), and software integrations.
• Strong data-driven mindset — able to explore, analyze, and present insights to guide decisions; SQL, Redash.
• Proven ability to work with a wide range of stakeholders — including R&D, Product, Account Managers, Customer Success, Implementation, and Ops — with excellent interpersonal and communication skills.
• Comfortable with fast context switching, managing escalations while also contributing to strategic initiatives.
• Experience with process building and improvement to support operational efficiency.
• High ownership mentality, proactive attitude, and ability to work independently while collaborating closely with others.

• Work with a small team of experienced and highly talented developers in an environment with cutting-edge technologies.
• Work closely with Product, Design, and Analysis, taking full responsibility and ownership from conception to post-deployment in a fast-paced, collaborative environment.
• Data Analysis and Insights - Analyze user behavior, market trends, and performance metrics to identify growth opportunities and inform decision-making.
• Experimentation and Optimization - Plan, execute, and analyze A/B tests and experiments to optimize the product, user experience, and conversion funnels, driving continuous improvements.
• Technical Implementation - Implement technical solutions to support growth strategies, such as AI, Growth infrastructure, performance enhancements, code optimization, microservice architecture, integration of marketing tools, and more…
• Collaboration - Work closely with cross-functional teams, including product development and marketing, to align growth strategies with overall business objectives.
• Performance Tracking and Reporting - Develop and maintain dashboards to monitor key performance indicators (KPIs), report on growth initiatives' performance, and communicate findings to stakeholders.
• User Experience Enhancement - Identify areas for improvement in the user experience and implement strategies to increase user engagement and conversion rates.
• Our Stack - React.JS, Redux, Node.js, Ruby on Rails, AWS, Elastic Search, Redis, MySQL

• 6+ years of proven experience.
• Experience building web applications from scratch in a production environment
• Passion for both client-side and server-side development
• A "growth mindset," including strong analytical, inquisitive, and data-driven experiences.
• Ability to collaborate with teammates and people from different departments to brainstorm, set targets, and devise solutions.
• Problem solver: ability to break down complex requirements into actionable tasks.
• Impact-driven, user and business oriented.
• Strong sense of ownership and a mindset of “get things done”.

What monday.com can offer you:

• Join a well-funded, proven company with big ambitions and strong growth potential.
• Competitive salary, bonus, and RSUs.
• Private healthcare insurance.
• ClassPass membership to support your well-being.
• Buffet breakfast and lunch at the office from Monday to Thursday.
• Dedicated learning and development team offering opportunities to hone and gain new skills.
• Fun team events, socials, and offsites.
• An amazing company culture that values transparency, collaboration, and having fun while we work—we’ve been named a "Best Place to Work" in the UK!
• A global, dynamic, and passionate environment, with offices in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Warsaw, Sydney, São Paulo, and Tokyo.

• Manage a team of Account Executives, responsible for capturing the market opportunity in our Mid Market segment
• Achieve and exceed ARR and other goals that may be set from time to time, aligned with OKRs
• Lead monday.com’s expansion upmarket by implementing robust sales methodologies, territory planning, training and development, with a focus on outbound motion
• Develop the team’s core skills to the benefit of the business and our customers with insightful feedback, tailored development plans and a focus on continuous improvement
• Inspire a culture of teamwork, transparency and accountability, leading from the front
• Take a proactive approach to performance management, with strong cadences, clear expectations and transparent and timely feedback
• Work closely with channel partner organization to build and nurture relationships that unlock market opportunity
• Develop a significant, sustainable growth plan for the team over the next 3-5 years, in collaboration with regional leadership

• 5+ years experience and strong track record of leading high-performing SaaS sales teams
• Experience operating in an environment where expectations are geared to 40% YoY growth, and building foundations for significant, sustainable growth
• History of exceeding team quotas in high-growth technology companies
• Deep and studied understanding of the mechanics of doing business with organizations, navigating complex sales cycles using MEDDIC
• Expert knowledge of advising on solution based sales, ROI playback and navigating complex lines of influence between business and horizontal stakeholders (IT, Legal, Procurement)
• Demonstrated ability to engage, hire and develop the best sales talent in the market
• Leads from the front with transparency, empathy and accountability

You will work with experienced and highly talented engineers — who love what they do — with cutting-edge technologies in a data and impact-driven environment. We promote transparency, full ownership, teamwork, and a no-ego policy.

Our engineering department comprises different groups, each responsible for a crucial domain in the monday.com product. With over 300 engineers, we operate as part of cross-functional teams, defining, improving, building, and delivering features collaboratively.

• Develop AI-powered features for the Marketing CRM product, helping customers reduce time-to-value and enhance their ability to deliver curated, targeted content
• Work within a cross-functional squad—including Product Management, Product Design, Product Engineering, and other AI Engineers—playing an active role in decision-making to build a cohesive and compelling product
• Guide your squad on architectural decisions and opportunities to integrate GenAI and AI agents into our technology, taking ownership of the outcomes
• Help grow our AI presence in London as one of the first product AI engineers on-site, leveraging monday’s significant investment in AI to enhance customer workflows
• Work with a cutting-edge stack in a company that prioritizes Developer Experience. Our stack includes Node.js, TypeScript, Python, MySQL, AWS, GitHub and MondayDev

Note: Prior experience with our tech stack is not required; we welcome people willing to learn.

• 6+ years in any software development background, writing production-quality code and delivering at high-velocity using modern engineering processes
• Proven track record leveraging LLMs to build elaborated, mission-critical products with real user adoption
• Comfortable working with databases, queues, and large-scale data pipelines to deliver high-performance products
• Strong advocate for your team—actively engaging in both product and technical discussions with empathy and championing best practices for AI and engineering
• A background in Data, Machine Learning, MLOps, also outside the realm of LLMs - an advantage

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions and potential, competitive salary, bonus and equity incentive program.
• Private healthcare insurance with Vitality.
• ClassPass membership.
• Buffet breakfast and lunch offered at the office from Monday to Thursday.
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills.
• Fun team events, socials and offsites.
• Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work! We've been named .
• A global, dynamic and passionate environment with employees in Tel Aviv, London, New York, San Francisco, Miami, Chicago, Denver, London, Warsaw, Sydney, São Paulo, and Tokyo.