דרושים Customer Success Unit Management M6 ב-Microsoft ב-Taiwan, Taoyuan City

Clearance requirement

• Ability to get clearance for government related technology engagement

Required/minimum qualifications

• Master's or Bachelor' Degree in Computer Science, business, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
• 3+ years of working experience in public safety and defense or public sector

This new& Program LandingProgram Manager rolefunctions to deliver strategic programs and transformation initiatives across SE&O Asia.As theATU Enablement & Program Landing Program Manager, you willbe responsible fordesigning, operationalizing, and managing strategic programs aligned to fiscal year priorities, while also owning thelanding model. You will partner closely withAsia andThis role requires strong program management, cross-functional collaboration, and the ability to lead at scale across people, processes, and technology. You will act as a thought leader, coach, and orchestrator—energizing teams, removing roadblocks, and enabling business and cultural transformation.

• , Marketing, Computer Science, or related field, or equivalent experience.

• 5+ years in marketing, program management, cloud services, or related sales roles.

• Strong understanding of Microsoft sales processes, cycles, and best practices.

• Demonstrated ability to design and execute programs with measurable business impact.

Program Management & Execution

• Design, operationalize, and manage enablement programs aligned with SE&O Asia and ATU priorities.

• Lead planning and orchestration of cross-functional programs, ensuring alignment with One Microsoft priorities.

• Establish robust project management practices and execution plans,leveragingdata tomonitorperformance and mitigate risks.

• Serve as a program subject matter expert and liaison between field and corporate teams.

Transformation &Program Landing

• Own theAsiachange strategy and plan, including fiscal year planning and in-year initiatives.

• Develop and execute the landing model for SE&Oinmarket

• Partner with Asia& Areachangev-teams to scalelast-mileexecution and adoption.

• MCEM,program strategies and provide feedback for optimization.

• Partner with field leadership to ensure consistent communication, readiness, and alignment on shared outcomes.

• Build andmaintain

Insights, Feedback & Sales Enablement

• Leverage data and insights tomonitorprogram performance and inform sales strategy.

• Establish feedback rhythms with field and corporate teams to drive continuous improvement.

• Drive adoption of solution plays by integrating sales and marketing efforts across segments.

• Engage with the partner ecosystem to amplify program impact and support execution.

• Bachelor's Degree in related field AND 8+ years' experience in project management

• OR equivalent experience.

• Project Management Professional (PMP) certification.

• 4+ years financial management experience.

• Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.

• Drives and maintains obligations to customer across the delivery lifecycle including envisioning, solution development, delivery planning, cloud consumption and usage, delivery management. Leads or participates in steering committee meetings with strategic customers to discuss progress toward delivery success.

• Contributes to consumption activities, through others (e.g., Customer Success resources), for customers by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases. Holds accountability for project delivery forecast.

• Collaborates with Sales to support contract setup, signature, compliance, and execution from deal approvals to invoicing and closure. Manages areas of fiscal responsibility within project portfolio, staying within budget while driving engagement profitability and risk management.

• Supports relationships with key stakeholders in the customer portfolio to ensure service delivery is on track and issues are being anticipated, identified, and managed. Communicates current view of delivery to customer stakeholders, as appropriate.

• Engages with customer stakeholders to develop partnerships, leveraging broad technical expertise. Manages escalations or ensures resolution of escalations with customer stakeholders through tailored corrective action (e.g., education) and overcomes ambiguous situations as needed. Learns to leverage project sponsors and internal network to influence stakeholders and resolve situations.

• Drives customer satisfaction by engaging with customers stakeholders in a positive manner, reviewing and analyzing customer feedback, and leveraging trusted relationships with key internal resources to act as the voice of the customer. Manages expectations with political sensitivity by leading Success Expectation discussions with customer, and documenting, executing, and monitoring through customer and partner experience (CPE).

• Adheres to project compliance standards (e.g., confidentiality, privacy) and requirements of the contract and accommodates customer compliance standards, including managing compliance-related complexities (e.g., high sensitivity to confidentiality). Champions compliance by contributing to knowledge sharing across teams to build compliance capability of others.

• Orchestrates and oversees a broad range of project metrics on midsize to large projects with high visibility (e.g., Vice President-level). Proactively ensures adherence to key performance indicators (KPIs) and provides strategic direction to drive success throughout project lifecycle.

• Proactively manages risks and issues within projects of standard complexity, leveraging technical knowledge and previous experience to evaluate risks, perform qualitative analyses (e.g., probability, impact, urgency), create risk management plans, establish processes, and work with cross-functional groups and leaders to mitigate identified risks. Contributes to recovery efforts and ensures tools are updated. Manages issue closure as a high priority.

• Ensures timely completion and quality of deliverables (e.g., documents) and tracking of agreed upon metrics for projects of standard complexity by applying quality management techniques (e.g., benchmarking, interviews) for collecting data. Uses analyses to identify solutions to systemic issues.

• Discusses and confirms Microsoft change control processes at kickoff with customer. Anticipates changes and proactively addresses by probing to ensure change can happen smoothly early in the process. Tests process before initiating formal change.

• Manages finances for projects with mid-size to large scopes and budgets by balancing funding and resources across workstreams, performing analyses, and leveraging cost management experience and expertise. Aims to reduce cost and improve delivery margin without impact to quality or customer experience and understands impact of decisions on the broader business (e.g., profits and losses [P&L], accrual-based accounting).

• Manages stakeholder communications on project health, issues, and financial performance for mid-size to large deals throughout entire project lifecycle, tailoring communications to the audience. Tracks and maintains customer deliverables.

• Demonstrates accountability for the financial health of a project or program (e.g., revenue attainment, accurate forecasting, cost management, and utilization, skills, and capacity planning). Identifies opportunities to accelerate and drive consumption and delivery. Owns and drives backlog risk management. Drives incremental business on top of existing projects and programs through next step proposals, conducts customer discussions related to next stage proposal (NSP) and other opportunities. Engages in the pursuit cycle to ensure deals are structured appropriately. Supports and contributes to rhythm of business (ROB) and Chief Financial Officer (CFO) forecasting.

• Looks for or creates opportunities to maximize timely cloud consumption through current deliveries. Identifies new opportunities with customers and facilitates follow up conversations with customers on Consumption both strategically and operational, and to accelerate delivery or prevent delivery delays.

Required/minimum qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
• Japanese : Business fluency level
• English : Business fluency level

Additional or preferred qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
• 5+ years relevant work experience within customer industry.
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
• Project Management Institute (PMI) or equivalent Project Management certification.
  Prosci or equivalent certification.

Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering

OR equivalent experience.

6+ years of demonstrated experience supporting and troubleshooting enterprise level, mission-critical applications and infrastructure resolving complex issues/situations and driving technical resolution across cross-functional organizations.

4+ years of Experience with being on-call and driving mitigation for mission critical incidents.

Technical Skills: Demonstrated hands-on experience with expertise in one or more of the following Cloud technologies:

• Core IaaS: Compute (Windows/Linux), Storage, Networking, Kubernetes, High Availability
• Data Platform and Bigdata: Azure SQL DB, Cosmos DB, PostgreSQL on Azure, Azure Data Bricks, Azure Data Factory, AI/ML
• Azure PaaS Services: App Services, Azure Functions, Redis Cache, and Event Hub.
• Monitoring technologies: Azure Monitor, Log Analytics, Grafana, Datadog, Confluent and similar technologies.

Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment.

The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Technically Oriented

Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items.

Relationship/Experience Management

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. SME&C is more than a sales organization—

Are youcloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our customers

across our Digital Cloud platforms. Byindustry perspectivesyou willbe responsible foryour delivery management capabilities and deepen your cloud and industry

Required Qualifications:

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experienceOR equivalent experience
• Advanced English level

Preferred Qualifications:

• , Sociology, Psychology, Computer Science or related field AND15+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

• OR equivalent experience

• + years relevant work experience within customer industry

• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)

• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification

• Project Management Institute (PMI) or equivalent Project Management certification

• or equivalent certification

• :You will developrelationships and influence with key customer stakeholders, thatbuildjoint accountability oftheir defined outcomesandlong termtrust

• andCustomer Strategy and Growth: You will

• You willbring operational rigor to planning and delivery,leveragingresources and investments optimally, to achieve accelerated consumption and usage outcomes.

• Leadership - Delivery andProgram Management: You willleadthe delivery of program planning,executionand customer-facingdeliveryreviews, and engagement with keycustomerstakeholders to address agreed-upon customer outcomes and account prioritiesthat

• You willinitiateconversations with customers to connect customerobjectivesand the current Microsoft portfolio of work in the customer accountand ensurealignmentofMicrosoft technology and services with the customer goals andobjectives

Minimum Qualifications:

• Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
• 5+ years of experience in software development, with a track record of delivering complex systems.
• 3+ years of experience Python and C# with experience in AI/ML and full stack development.
• Hands-on experience with AI Foundry, agentic systems, and reinforcement learning.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Master's Degree in Engineering, or related field AND 6+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR Bachelor's Degree in Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 8+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience.
• 2+ years of customer facing experience.
• 3+ years of experience of data structures, algorithms, system design, and distributed computing.
• 3+ years of experience with cloud platforms (Azure, Google Cloud, AWS, etc.) and microservices architecture.
• Experience with CI/CD pipelines, DevOps practices, and container orchestration (e.g., Kubernetes).
• Expertise in synthetic data generation, simulation environments, and AI evaluation frameworks.
• Proven leadership in driving technical initiatives and mentoring engineering teams.
• Problem-solving skills and ability to thrive in a fast-paced, collaborative environment.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

• Architect, design, and implement scalable software solutions that support core ACES functionalities.
• Develop intelligent agentic systems capable of autonomous decision-making and task execution.
• Build and optimize AI agents using AI Foundry, Python, and reinforcement learning techniques.
• Develop full stack applications with a strong emphasis on backend services using C# and cloud-native technologies.
• Design and implement synthetic data generation pipelines to support training and evaluation of agentic models.
• Collaborate with product managers, researchers, and engineering teams to define technical requirements and deliver innovative solutions.
• Drive technical excellence through mentorship, code reviews, and adoption of best practices.
• Own the end-to-end lifecycle of software components, including design, development, testing, deployment, and maintenance.
• Contribute to architectural decisions, scalability strategies, and long-term technical vision.
• Evaluate and integrate emerging technologies to enhance platform capabilities.
• Ensure high standards of software quality, performance, and security.