דרושים Director Field Support - Strategic Business Unit ב-Kla ב-United States, Boise

Qualifications

• Diagnose and repair a range of simple to very complex repairs.
• Successfully complete Field Change Orders (FCO's) as necessary.
• Conduct both planned and corrective maintenance.
• Must be organized, accurately document work, and complete all administrative requirements quickly and efficiently.
• Position is based in Boise, ID with some travel required for training.
• This is a first shift position with some over time and weekend work requested as dictated by customer needs.

Minimum Qualifications

• Master's Level Degree with work experience of 2 years
• Bachelor's Level Degree with work experience of 3 years

or at +1-408-352-2808

Key Responsibilities

• Provide leadership for developing technical strategies and gain alignment with product division GM’s, heads of engineering, and business unit sales

• Lead multidisciplinary, cross-divisional teams toward the achievement of technical and commercial objectives

• Build strong working relationships both internally and externally at all levels within the organization. This will require frequent interaction with KLA’s executive team.

• Find creative ways to continually move the customer relationship and technical engagement forward

• Ability to lead, mentor and develop a team of experience, highly technical engineers that will report to this individual

• Ideal candidate will live in Boise area. ~25% travel required

• Lead strategic roadmap discussions, competitive and red team reviews, track and analyze customer use cases to create new opportunities

Preferred Qualifications

• BS/MS/PhD (MS/PhD preferred) with a minimum of 10 years of experience in Semiconductor Fabrication (Yield, Integration, Lithography or related discipline) or in Engineering or Technology in the area of imaging, optics or electro-optics R&D

• Must be a strong customer advocate, listens and understand needs, and can champion needs to internal stakeholders

• Strong management skills; experience hiring and developing high-performance teams; objective setting as an objective and driven leader

• Extensive experience and ties to Fab Process in Lithography, Etch, CMP, Deposition, Yield or Integration

• Semiconductor Technology Expert; understands Logic/IDM roadmaps

• Expert communicator with strong ability to educate customers on KLA’s portfolio of products’ capabilities and strengths and present the value and benefits to the customer

• Strong problem solving and analytical skills, innovative, IP-savvy

• Highly experienced in leading/guiding collaborative communications and strong experience delivering powerful presentations to broad spectrum ofcustomers/personalities

• Demonstrated ability to lead creative, technical, cross-functional teams which resulted in innovative and inventive contributions in his/her field

Minimum Qualifications

Minimum Qualifications

• Doctorate (Academic) with at least 10 years of experience OR

• Master's Level Degree with at least 13 years of experience OR

• Bachelor's Level Degree with at least 15 years of experience

or at +1-408-352-2808

Qualifications

Responsibilities

Based in Boise, Idaho, the selected individual will be responsible for leading the US field service organization for a strategic account, as well as indirect resourcesglobally.

Work on complex issues where analysis of situations or data requires in-depth knowledge that can be used to solve complex problems. Develop solutions to complex issues and influences internal and external stakeholder with alignment of these solutions.

Qualifications

• Bachelor's Level Degree in engineering or business administration with 5 or more years of experience managing customer support functions for a capital equipment supplier within the semiconductor manufacturing industry

• Prefer experience leading a large international team, managing P&L, and collaborating with senior management on strategic business development efforts

• Experience building relationships and collaborating with senior managers (GM level and above) on projects that involve team members from across multiple organizations

• Leadership ability which attracts talent, creates loyalty, trust, and following. One who can energize people and teams and make cross-functional and cross-business cooperation happen. This individual must be respected by subordinates, peers, and superiors.

• An effective communication style that is direct, structured, and succinct. One who can articulate complex concepts in a clear and simple manner and adjust communication based on the technical expertise of the audience.

• Must have experience effectively presenting to a seasoned audience including our clients’ senior leadership team, as well as Company management.

• Appropriate skill level with MS Office applications, such as PowerPoint, Excel, Word

Minimum Qualifications

• Bachelor’s Level Degree and a minimum of 12 years of experience OR

• Master’s Level Degree and a minimum of 10 years of experience

or at +1-408-352-2808

Semiconductor Industry experience highly preferred. In this position you will be a Hands-on Customer Service Engineer assigned to our client. A strong knowledge and understanding of Optical Systems, Electrical Circuitry, Electromechanical, and Pneumatic Systems is required. This is not an Information Technology or Software position.

• Primarily responsible for maintenance, troubleshooting, and diagnosing with quality on-site repairs of KLA’s complex capital equipment at customer sites.
• Drive system level corrective actions and repairs based on technical knowledge, education, and training to isolate issues, minimizing equipment downtime, interruptions, and malfunctions.
• Successfully complete ongoing technical training on KLA products, acquiring detailed knowledge of semiconductor capital equipment, application of diagnostic techniques, and practical field troubleshooting.
• Prepare field service reports on customer support activities and provide documentation to other supporting functions on re-occurring issues.
• Assist and prepare quotes for customer equipment repairs based on parts needed, reason for equipment failure, time, and costs associated with repairs.
• Represent KLA as a subject matter expert to the customer including accountability for customer satisfaction.
• Assure operational quality of system equipment and coordinate activities with customer to minimize equipment downtime.
• Aid Installation and Upgrade Engineers in resolving problems regarding equipment startup and relocation.
• Provide mentorship, coaching, cross training, and technical assistance to junior engineers.
• Contribute to capturing, re-use, collaboration, and improvement of knowledge using available systems.

Minimum Qualifications

• Master's Level Degree with work experience of 2 years
• Bachelor's Level Degree with work experience of 3 years

or at +1-408-352-2808