דרושים Customer Service Engineer ב-Kla ב-Taiwan, Kaohsiung
KLA Customer Service Engineer- Kaohsiung Taiwan, Kaohsiung
Troubleshooting & Diagnostics
Evaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving.
Perform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime.
Understand the interaction between mechanical, electrical, and software systems to support system performance and stability.
Analyze system logs and performance data to identify root causes and recommend improvements.
Manage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns, exchanges, and repairs.
Why This Job Is Special
- Workwith cutting-edgetechnology that plays a key role in making the chips inside smartphones, computers, and cars.
- Gain hands-on experience with machines that require deep understanding of mechanical and electrical principles.
- Be part of a global company, working with experts from around the world.
- Face real-world challenges that help you grow your problem-solving and teamwork skills.
Minimum Qualifications
- Educational Background : Bachelor’s or Master’s degree in science or engineering fields such as Mechanical Engineering, Applied Mechanics, Electrical Engineering, Aeronautics, Mechatronics, or othersemiconductor-relateddisciplines.
- Technical Skills : Experience with complex systems involving hardware/software integration, testing, andtroubleshooting—especiallyin semiconductor equipment—is a plus.
- Communication : Able to communicate clearly and effectively with both internal teams and customers.
- English Proficiency : Comfortable using English for technical presentations, documentation, and reporting.
- Technology Enthusiast : Passionate about semiconductor technology and motivated by solving technical challenges.
- Fast Learner : Comfortable in a dynamic, fast-paced environment and eager to keep up with industry advancements.
- Team Player : Enjoys collaborating across functions and contributing to continuous improvement.
- Problem Solver : Analytical, curious, and proactive in identifying and resolving issues.
- Support Experience : Prior experience in technical support or troubleshooting is a plus, but your are a new college graduate—we provide on-the-job training and resources.
- Data-Driven : Interested in learning how to interpret machine data and reports to identify root causes and drive performance improvements.
משרות נוספות שיכולות לעניין אותך
KLA Assistant customer service engineer Taiwan, Kaohsiung
Company Overview
Group/Division
Job Description/Preferred Qualifications
- Perform preventative maintenance service in customer site
- Perform customer site troubleshooting to assist Customer Service Engineer
- Serve as customer contact on Technical and Service-related matter and escalate to CSE if needed
- Provide service support on urgent case
- Be services front line for understanding customer issue and transferring them to the CSE/CSM
- Responsible for daily data collection and basic recovery
- Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues
- Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved
- Responsible for new tool move in Tasks, including un-crate/Tooling organizing/ Parts move in and out/ PIP 6S check
Minimum Qualifications
Requires a minimum of 1 - 2 years of related experience
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA . Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.
KLA Assistant Installation Engineer RAPID Years Contract Taiwan, Kaohsiung
Responsibilities:
- Support the Installation Engineer in the on-site installation of semiconductor equipment, including mechanical assembly, material handling, and preparation of tools and components.
- Assist in the setup and basic assembly of systems, such as cable routing, module installation, and component alignment, following standard procedures and safety guidelines.
- Handle incoming and outgoing materials and parts during the installation process, ensuring accurate tracking and proper storage.
- Maintain a clean and organized work environment, ensuring compliance with safety and cleanliness standards in cleanroom conditions.
- Monitor and enforce safety protocols (EHS – Environmental, Health, and Safety) during installation activities to prevent violations and ensure a safe working environment.
- Report any irregularities or potential hazards to the lead engineer or safety personnel promptly.
- Document daily tasks, material usage, and progress updates, and maintain clear communication with the installation team.
- Be flexible and adaptable to support installation activities at both domestic and international customer sites as needed.
Minimum Qualifications
1. Technical college or university degree in Mechanical, Electrical, Electronic Engineering, or a related technical field.
2. No prior experience required in semiconductor equipment installation; however, experience in equipment assembly, factory operations, or cleanroom environments is a strong advantage.
3. Basic understanding of semiconductor manufacturing processes or equipment is preferred, especially in areas such as metrology or lithography.
4. Hands-on skills with mechanical tools and basic troubleshooting ability. Willingness to learn and follow technical procedures.
5. Good communication skills in Mandarin; basic English reading and comprehension ability is preferred for understanding manuals and safety guidelines.
6. Strong work ethic, with a positive attitude toward learning new technologies and supporting team operations.
7. High flexibility and adaptability to support installation activities, with up to 40% domestic travel required. Overseas travel is not required for this role.
8. Willingness to work a 6-day work week, depending on project schedules and installation demands.
KLA Technical Support Engineer Taiwan, Kaohsiung
Specific responsibilities include:
- Coordinate and lead service alert calls with field service engineers and development engineers to help analyze and resolve tool issues.
- Gain engineering-level knowledge and troubleshooting skills ofhighly complexsystems by working with marketing, development engineering,logistics
- Standardize solutions that willbenefitall customers including defining the best-known methods (BKM).
- Participate in multi-functional product teams with a focus on customer satisfaction and operational excellence.
- Act as a two-way conduit for information transfer between the development engineers and field service teams who provide product maintenance and support.
- Gather and analyze data and logs from the tools toidentifysources of systematic issues, including technical, process, facilities, and user errors.
- Help develop and detail technical service procedures for proper knowledge gaining.
- Respond to situations where field service engineers have failed to resolve complicated system performance problems, by providing written plans of action by e-mail, on phone, or at customer sites in the US, Asia, and Europe.
- technical reports to communicate issues, analysis, technical assessments, system status, best-known-methods, and engineering recommendations.
Minimum Qualifications
- STEM Bachelor'sLevel Degree,Master’s Degree
- 2-5 years of experience or equivalent combination of education and experience in optical and/or electromechanical systems. Semiconductor capital equipment experience isstrongly preferred.
- technical support and experience in system-level troubleshooting, as well as driving multi-disciplined teams to resolve sophisticated problems preferred.
- Ability to quickly diagnose problems through analysis of inspection reports, system log files, system parametric diagnostic data, and other test results, and provide solutions.
- Ability to act independently and with a minimum of planning, drive work to resolution, including post-mortem and standardization actions.
- Excellent oral and written communication skills.
KLA Applications Engineer Taiwan, Kaohsiung
Qualifications
- Responsible for providing technical applications support for the development and implementation of KLA wafer metrology and inspection products in customer fabrication facilities. Makes presentations on all aspects of products.
- Be responsible for acceptance test, customers training, recipe setup, project execution, and related pre-sales activities. Assists sales staff in assessing potential application of company products to meet customer needs. Provides follow-up support in disseminating technical information on specific applications.
- Reports regional requirement and updates to product division.
- Escalates field apps issue to division and follow up for issue fix.Works on sophisticated problems where analysis of situations or data requires an in-depth evaluation of various factors.
- Works with customers and division to improve the benefit of wafer inspectors
- Generate BKM and publish technical paper.
- Traveling to customer sites is required
Minimum Qualifications
Master's Level Degree or work experience of 0 years , Bachelor's Level Degree or work experience of 1 years
KLA Server Installation Engineer Taiwan, Kaohsiung
The successfulData Hub
Server Install Engineer
Responsibilities:
- Following KLA procedures to provide consistent results within specified cycle and complete KLA server installations at customer sites
- Working directly with the local service teams to verify the KLA server performance is meeting spec, tools can successfully establish connection with the server
- Reporting on the post install quality issues, that includes but is not limited to OOBQ, issues that impacted the CT and work with HQ teams to standardize the issues
- Diagnosing and solving problems related to server installation as well as problems related to tool to servercommunication.
- Gathering lessons learned that are based on the past server installations, channeling the lessons learned to product engineer with the aim of improving service documentation
- Providing global support during product ramp, including early shippers/beta launches, and actively contributing to validation efforts aimed at identifying areas for improvement and fine-tuning the performance of our server products.
- Delivering hands on training to local service teams and providing critical issue support to field teams, both during the development phase and after the release of our server products.
- Taking ownership of small-scale projects related to server installations, leading them to successful completion within specified timelines, and driving continuous improvement initiatives.
- Performing detailed analysis, fixing complex issues, and creating best known methods (BKMs) that serve as comprehensive guides for operating and maintaining our released server products.
- Identifying areas for improvement in knowledge data and systems, tapping into your expertise to recommend and implement enhancements that enhance the performance and reliability of our server products.
- Demonstrating system-level troubleshooting experience, confidently addressing technical challenges and delivering effective solutions to ensure optimal performance of our server products.
- Includes up to 75% travel – domestically and internationally.
Minimum Qualifications
- Server Networking: Understanding of TCP/IP fundamentals and knowledge of protocols, including DNS, DHCP, HTTP, LDAP, and SMTP.
- Platform knowledge: knowledge of one or more flavors of Linux, such as SuSE, RedHat, CentOS, or Ubuntu.
- Orchestration: Experience with containerization technologies like Docker and orchestration platforms like Kubernetes, with the ability to solve issues associated with these technologies.
- Communication and Influence: Excellent organizational and time management skills, with the ability to prioritize and multitask effectively.
- Standout colleague: Strong communication and collaboration skills, with the ability to work effectively in a team environment.
- Adaptability: Passion for continuous learning and the ability to adapt to new technologies and tools in a fast-paced industry.
- Education: Bachelor's or Master's degree in Computer Engineering, Electrical Engineering, Computer Science or a related field.
- Experience: Minimum of 1-3 years of experience working with orchestration platforms, configuration management, server networking. IT experience is a plus
Troubleshooting & Diagnostics
Evaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving.
Perform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime.
Understand the interaction between mechanical, electrical, and software systems to support system performance and stability.
Analyze system logs and performance data to identify root causes and recommend improvements.
Manage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns, exchanges, and repairs.
Why This Job Is Special
- Workwith cutting-edgetechnology that plays a key role in making the chips inside smartphones, computers, and cars.
- Gain hands-on experience with machines that require deep understanding of mechanical and electrical principles.
- Be part of a global company, working with experts from around the world.
- Face real-world challenges that help you grow your problem-solving and teamwork skills.
Minimum Qualifications
- Educational Background : Bachelor’s or Master’s degree in science or engineering fields such as Mechanical Engineering, Applied Mechanics, Electrical Engineering, Aeronautics, Mechatronics, or othersemiconductor-relateddisciplines.
- Technical Skills : Experience with complex systems involving hardware/software integration, testing, andtroubleshooting—especiallyin semiconductor equipment—is a plus.
- Communication : Able to communicate clearly and effectively with both internal teams and customers.
- English Proficiency : Comfortable using English for technical presentations, documentation, and reporting.
- Technology Enthusiast : Passionate about semiconductor technology and motivated by solving technical challenges.
- Fast Learner : Comfortable in a dynamic, fast-paced environment and eager to keep up with industry advancements.
- Team Player : Enjoys collaborating across functions and contributing to continuous improvement.
- Problem Solver : Analytical, curious, and proactive in identifying and resolving issues.
- Support Experience : Prior experience in technical support or troubleshooting is a plus, but your are a new college graduate—we provide on-the-job training and resources.
- Data-Driven : Interested in learning how to interpret machine data and reports to identify root causes and drive performance improvements.
משרות נוספות שיכולות לעניין אותך
