דרושים Customer Support Engineer - Hefei Campus ב-Kla ב-China, Hefei City
KLA Customer Support Engineer - Hefei Campus China, Anhui, Hefei City
Company Overview
Group/Division
Responsibilities
Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production. Repairs and modifies equipment at customer facility. Evaluates equipment to determine type and extend of problem. Repairs involve board problems which can be performed using standard procedures as well as system level problems which have multiple causes and no standard procedures exist. Repair of system level problems are based on CSE's technical knowledge, education and training. Board problems vs. system level problems are split 50/50. In analyzing and diagnosing equipment problems, CSE's may access and determine problem exists in customer process such as chemical leaks or contamination and as a result may recommend shutdown of customer fab due to unsafe conditions.
Provides guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines.
Travels by car or airplane to customer facility.
Conducts customer orientation and technical training on all aspects of equipment maintenance support for user applications.
Cross trains and assists other field service engineers as appropriate.
Prepares reports on customer support activity and provides documentation to engineering, marketing and sales on a re-occurring problems. Makes recommendations for improvements.
Independently prepares quotes for customers based on labor, travel expenses incurred and parts needed. CSE's use discretion in preparing quotes based on reason for equipment failure, time to prepare, etc.
Qualifications
KNOWLEDGE AND SKILL:
Certification Level 3 - Proficiency in systems level repair of 1 or more products within a family is required. Advanced electronics skills. Ability to troubleshoot problems in software and electronic systems. Knowledge of optics and lasers, computer theory and applicable operating system knowledge. Good mechanical and analytical skills. Strong interpersonal/communication skills in understanding customer needs. Ability to work under pressure and stringent timelines since failure of company equipment may shut down customer manufacturing area. Must successfully complete ongoing technical training to acquire a thorough knowledge of company equipment, the application of diagnostic techniques and practical application of service aids.
EDUCATION AND EXPERIENCE:
BSEE/BSET or above degree. Must obtain KLA certification level 3 as well as ongoing certification. Requires re-certification every 18 months.
SUPERVISION REQUIRED:
The nature of work requires that Customer Support Engineers work highly independently; only occasionally (approximately 20% of time) requiring guidance from management. Customer Service Engineers are required to contact management on a daily basis (twice each day) to report activities. Customer Support Engineers spend approximately 50% of time in office resolving equipment problems via phone and 50% of time at customer site.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
משרות נוספות שיכולות לעניין אותך
KLA Field Process Engineer China, Jiangsu, Wuxi City
Job Description
Process Demonstrations.
Demonstrate SPTS processes to meet the agreed specification
Assess results using analytical equipment and appropriate software packages
Provide the product marketing department with regular updates on the progress of sample/demonstration work
Summarise results in a written report or presentation for both internal and external use
Process Development
Develop processes in line with SPTS products
Varying the process parameters to optimise results
Run marathon tests for new processes and equipment
Undertake problem solving and trouble-shooting involving hands-on equipment investigations
Summarise results in a written report or presentation
Write technical reports for patent applications
Write technical papers for publication at conferences, seminars etc
Field Support
Minimum Qualifications
- 5 years experience within the semiconductor field or other capital equipment
- Master degree in a relevant Engineering discipline.
- Excellent communication skills
- Self-motivated and can work independently
- PVD or ETCH experience is required
- Working in multi-disciplinary environment – an advantage
משרות נוספות שיכולות לעניין אותך
Company Overview
Group/Division
Responsibilities
Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production. Repairs and modifies equipment at customer facility. Evaluates equipment to determine type and extend of problem. Repairs involve board problems which can be performed using standard procedures as well as system level problems which have multiple causes and no standard procedures exist. Repair of system level problems are based on CSE's technical knowledge, education and training. Board problems vs. system level problems are split 50/50. In analyzing and diagnosing equipment problems, CSE's may access and determine problem exists in customer process such as chemical leaks or contamination and as a result may recommend shutdown of customer fab due to unsafe conditions.
Provides guidance and technical assistance to Installation Engineer on installations at customer sites or on installing/dismantling demonstration machines.
Travels by car or airplane to customer facility.
Conducts customer orientation and technical training on all aspects of equipment maintenance support for user applications.
Cross trains and assists other field service engineers as appropriate.
Prepares reports on customer support activity and provides documentation to engineering, marketing and sales on a re-occurring problems. Makes recommendations for improvements.
Independently prepares quotes for customers based on labor, travel expenses incurred and parts needed. CSE's use discretion in preparing quotes based on reason for equipment failure, time to prepare, etc.
Qualifications
KNOWLEDGE AND SKILL:
Certification Level 3 - Proficiency in systems level repair of 1 or more products within a family is required. Advanced electronics skills. Ability to troubleshoot problems in software and electronic systems. Knowledge of optics and lasers, computer theory and applicable operating system knowledge. Good mechanical and analytical skills. Strong interpersonal/communication skills in understanding customer needs. Ability to work under pressure and stringent timelines since failure of company equipment may shut down customer manufacturing area. Must successfully complete ongoing technical training to acquire a thorough knowledge of company equipment, the application of diagnostic techniques and practical application of service aids.
EDUCATION AND EXPERIENCE:
BSEE/BSET or above degree. Must obtain KLA certification level 3 as well as ongoing certification. Requires re-certification every 18 months.
SUPERVISION REQUIRED:
The nature of work requires that Customer Support Engineers work highly independently; only occasionally (approximately 20% of time) requiring guidance from management. Customer Service Engineers are required to contact management on a daily basis (twice each day) to report activities. Customer Support Engineers spend approximately 50% of time in office resolving equipment problems via phone and 50% of time at customer site.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
משרות נוספות שיכולות לעניין אותך
