דרושים Tier Support Engineer ב-Kaltura

This is us

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.

The day-to-day:

• Investigate and resolve complex customer issues escalated from Tier 2, ensuring minimal downtime and maximum customer satisfaction.
• Collaborate with R&D teams on debugging, fixing, and improving Kaltura products and services.
• Analyze logs, traces, and API calls to identify root causes and deliver effective solutions.
• Work across backend systems (primarily PHP and Node.js), with occasional frontend or integration tasks.
• Operate within AWS cloud environments, including scaling, monitoring, and troubleshooting services.
• Provide technical guidance and knowledge sharing to Tier 2 and other internal teams.

Ideally, we’re looking for:

• 2+ years of experience in software engineering or advanced technical support roles.
• Strong coding skills in PHP and Node.js (backend focus).
• Solid understanding of AWS cloud services (EC2, S3, CloudFront, RDS, etc.).
• Experience with debugging production issues in distributed systems.
• Excellent problem-solving skills, communication, and customer orientation.

These would also be nice:

• Familiarity with Kaltura products or other large-scale video/media platforms.
• Experience working with REST APIs, microservices, and CI/CD pipelines.
• Knowledge of frontend frameworks (React, Angular, or similar) to troubleshoot full-stack issues.

The perks:

1. Hybrid, flexible work environment
2. Extended private health (including mental) insurance
3. Personal and professional development programs
4. Occasional Cross company long weekends

This is us

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.

The Day-to-Day

• Provide exceptional technical support to enterprise B2B customers.
• Be a part of a global support structure, provide occasional on-call support for critical issues.
• Troubleshoot and resolve complex technical issues, escalating to the appropriate internal team when necessary.
• Serve as the primary technical contact during the life-cycle Live events.
• Analyze logs, API calls, and error messages using tools like SQL, Grafana, OpenSearch, and other debugging tools.
• Collaborate with R&D, Product, Professional Services, and Account Management teams to enhance the customer experience.

Ideally, We’re Looking For:

• 2-4 years of experience in technical support in a SaaS company.
• High-pressure environments: be able to provide exceptional customer communication and expert escalation management in real time.
• Strong troubleshooting and debugging skills, with experience analyzing logs and familiarity with REST APIs, JSON, proficiency in SQL.
• Experience with AWS tools (CloudWatch, Athena, S3 buckets), monitoring and logging tools (e.g. Grafana, OpenSearch).
• High proficiency in spoken and written Hebrew and English (native-level fluency preferred).

These would also be nice:

• A Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Ability to read and write Python, Bash, or JavaScript scripts.

The perks:

1. Hybrid, flexible work environment
2. Extended private health (including mental) insurance
3. Personal and professional development programs
4. Occasional Cross company long weekends

This is us

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.

The role:

K8s, AWS, Helm, Terraform, Github Actions, CloudFormation, ArgoCD, NodeJS, Prometheus/Thanos, Go, PHP, Linux, Redis, Mongo, MySQL, Cloudfront and any other buzzwords you could think of 🙂

The day-to-day:

• Deploy, manage, secure, and maintain our robust video platforms, applications, microservices and infrastructure using latest the technologies such as K8s, cloud native applications and IaC
• Work closely with other DevOps teams members to improve deployment tools and processes
• Collaborate with members of our R&D and core platform teams to improve Kaltura’s platform based on real-world business use cases
• Participate in planning and design to define Kaltura product offerings
• Work within an agile project framework

Ideally, we’re looking for:

• Deep understanding of Kubernetes and its ecosystem, including open-source tools commonly used for deployment and cluster management (e.g. Helm, ArgoCD, Kustomize)
• Hands-on experience with Terraform at scale
• Experience working within on-demand cloud platforms, such as AWS, GCP, Azure, etc.
• Expertise in Linux system administration
• Experience deploying and managing scalable web application stacks, including load balancers, application servers, databases (e.g. MySQL, Mongo) and caching layers (e.g. Memcached, Redis)

These would also be nice:

• Experience managing multi-tenant environments and the process considerations that go along with it
• Some understanding of common web-facing programming languages and frameworks (e.g. PHP, NodeJS, Python, Go)

The perks:

1. Hybrid, flexible work environment
2. Extended private health (including mental) insurance
3. Personal and professional development programs
4. Occasional Cross company long weekends

This is us

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.

The role

You’ll take part in the R&D DevOps team, grow, build efficient, secure, robust, and highly available ecosystem.

The day-to-day

• Handling CI/CD Infrastructure, Automation, Monitoring, Security to deliver production-grade service across multiple applications and many microservices.
• You will work and collaborate with the other R&D groups but not only.
• You will work in a pure AWS environment.
• You will work with ArgoCD and many Kubernetes based environments using Helm.
• Build, Develop and define new tools to accelerate efficiency in the product’s growth and development lifecycle.
• Collaborate with developers to optimize the software development lifecycle.
• Develop, Maintain, Integrate cutting edge technologies and Open Source tools such as – K8s, ArgoCD, Helm, Thanos, Grafana, Jenkins, Argo Workflows, Kafka, GRPC, Istio, TerraForm and many more

Ideally, we’re looking for:

• 3+ years of experience in previous DevOps roles.
• Production experience with AWS.
• Proven experience with Docker, K8S and Helm.
• Coding skills (Python, Bash).
• Experience with databases such as SQL, Elasticsearch, Redis.
• Experience in large-scale operations.

These would also be nice:

• Deep networking understanding.
• Experience with micro-service architecture.
• Proven record with Linux system administration and applications (networking, dns, etc).

The perks:

1. Hybrid, flexible work environment
2. Extended private health (including mental) insurance
3. Personal and professional development programs
4. Occasional Cross company long weekends

This is us

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.

If you don’t meet 100% of the requirements below – that’s okay, nobody’s perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.

As a QA Automation Engineer , you will be responsible for designing, developing, and implementing UI automated testing solutions to ensure the quality and reliability of our software applications. You will work collaboratively with cross-functional teams—including software QA, front-end developers, and DevOps—to integrate UI tests into the development process, contribute to optimizing the CI/CD pipeline for front-end testing, and help improve overall UI test coverage.

The day-to-day:

• Assist in building and maintaining the UI automation framework and infrastructure to support development and deployment processes.
• Work closely with QA, front-end developers, and DevOps engineers to ensure the smooth integration of automated UI tests.
• Support the creation and refinement of UI automation methodologies by selecting and using appropriate tools and frameworks.
• Develop and improve testing processes for both new and existing products.
• Identify UI Quality Issues- detect, track, and report UI-specific bugs to support the development process.

Ideally, we’re looking for:

• 1-2 years of experience in Automation Development, hands-on experience with UI automation frameworks and developing Python-based solutions for UI test automation.
• Proficiency in UI Automation Tools, direct experience using Selenium and/or Playwright for automating front-end tests.
• Experience in developing Python-based automation frameworks for UI testing.
• Proficiency in bash and shell scripting to support test automation.
• The ability to clearly communicate UI testing concepts to both technical and non-technical team members.

These would also be nice:

• Any involvement in setting up or refining UI automation frameworks and infrastructure.
• Familiarity with integrating UI tests into CI/CD processes and source control systems.
• Exposure to testing UI in cloud environments and using DevOps tools like GitHub Actions, Jenkins, or similar platforms.

The perks:

1. Hybrid, flexible work environment
2. Extended private health (including mental) insurance
3. Personal and professional development programs
4. Occasional Cross company long weekends

This is us

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.

The Day-to-Day

• Provide exceptional technical support to enterprise B2B customers.
• Diagnose and resolve complex technical issues, and escalate to the appropriate internal team when needed.
• Serve as the primary technical contact during the integrations, onboarding process, POCs, and Live events ensuring a smooth experience.
• Analyze logs, API calls, and error messages using tools like SQL, Grafana, OpenSearch, and other debugging tools.
• Initiate and execute automation and scripts to improve support efficiency and reduce manual troubleshooting efforts.
• Collaborate with R&D, Product, Professional Services, and Account Management teams to enhance the customer experience.
• Work within a global support structure with teams across the USA, Europe, and Asia and occasionally provide On-Call hours support for critical issues.

Ideally, We’re Looking For:

• 3-5 years of experience in technical support in a SaaS company.
• Strong troubleshooting and debugging skills, with experience analyzing logs and familiarity with REST APIs, JSON, proficiency in SQL (Join level required), and familiarity with databases and system behavior
• Ability to read and write Python, Bash, or JavaScript scripts for automation and internal tools.
• Strong knowledge and experience with AWS tools (CloudWatch, Athena) and experience with monitoring and logging tools (e.g. Grafana, OpenSearch, Logz.io).
• Exceptional customer-facing and communication skills and the ability to handle high-pressure situations and effectively manage customer escalations.
• Self-motivated, Out-Of-The-Box thinker with a problem-solving mindset.
• High proficiency in spoken and written Hebrew and English (native-level fluency preferred).

These would also be nice:

• A Bachelor’s degree in Computer Science, Information Technology, or a related field is a plus.
• Exposure to AWS Cloud Solutions and cloud-based infrastructure.
• Experience with WebRTC, video conferencing software, or streaming technologies.

The perks:

1. Hybrid, flexible work environment
2. Extended private health (including mental) insurance
3. Personal and professional development programs
4. Occasional Cross company long weekends