דרושים Sr Technical Service Advisor ב-Juniper ב-India, Bengaluru

Key Responsibilities

• Break-down user stories into actionable development tasks and delegate as needed
• Lead technical discussions and collaborate with the development team to design and implement solutions
• Create architecture and implementation plans , and present them for team feedback and alignment
• Drive development projects from conception through deployment and maintenance
• Troubleshoot and resolve issues in cloud-based applications, with a focus on AWS environments
• Conduct code reviews , provide constructive feedback, and maintain high-quality code standards
• Implement and maintain infrastructure as code using CloudFormation
• Mentor and guide junior developers to grow their technical and professional skills
• Maintain and improve CI/CD pipelines and development workflows
• Test your code throughout development lifecycle
• Enhance the existing testing pipeline and Write test cases for all work you create

Required Skills & Qualifications

• Strong knowledge of Cloud infrastructure and Services, preferably AWS (ECS, Lambda, S3, CloudWatch, Event Bridge, IAM Roles, etc.)
• Proficiency in JavaScript/TypeScript, Python, and Bash scripting
• Hands-on experience with Vue.js and Nuxt 3
• Strong understanding of Docker for containerized deployments
• Database expertise with PostgreSQL and/or Snowflake
• Proficient with GitLab and setting up CI/CD pipelines
• Hands-on experience with Testing Framework and Tools such as Cypress, Playwright, Selenium etc
• Strong Critical Thinker and Business Analytics (BA) Skills
• Hands-on experience with integrating AI/ML models with cloud web application

Preferred Qualifications

• Minimum 8+ years of software development experience
• Good understanding of Agile Scrum Framework
• Proven ability to troubleshoot and debug cloud-based applications
• Experience with Infrastructure as Code (CloudFormation preferred)
• Excellent problem-solving skills and the ability to work independently
• Strong communication and collaboration skills
• Experience working with a remote team
• Proficiency in design tools such as Figma, Sketch, or Adobe Creative Suite
• Played QA role in the past

Tech Stack you’ll be working with

• Cloud Infrastructure: AWS
• Infrastructure as Code: CloudFormation
• Languages: JavaScript, TypeScript, Python, Bash
• Frontend Frameworks: Vue.js, Nuxt 3
• Containerization: Docker
• Databases: PostgreSQL, Snowflake
• Version Control: GitLab
• CI/CD: GitLab CI/CD

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

The responsibilities includes,

• Lead and drive troubleshooting on Customer reported issues.
• Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
• Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile; including their network topology, features, configurations, and service history, which results in faster resolution.
• Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution.
• Keep the other support teams trained on the designated CFTS customer network, practices followed.
• Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers.
• Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.
• Mentor newly hired support engineers and peers in technical areas of specialty.
• Products to be supported - Juniper Routing platforms (PTX, MX)

This is an individual contributor role. There will be weekend coverage as per roster and pager rotation coverage.

Primary Skills required:

• Excellent Customer handling and communication (verbal and written) skills

Thorough understanding of -

• Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
• Multicast protocols [IGMP, IGMP-snooping, PIM]
• MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS.

Prefer to have understanding/Exposure/Expertise in one or more areas :

• Advanced Multicast technologies- NG-MVPN, Draft Rosen
• Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
• Perl/Python/Unix/Expect scripting

Following candidates having any of following experience will be preferred and minimum experience criteria may not apply -

• 2+ years extensive JUNOS experience OR minimum 2+ years’ experience in Troubleshooting Datacentre networks, Enterprise core networks.
• Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)
• Preferred Certifications - JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent.

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Responsibilities

• You will be part of the platform team, responsible for developing platform software in the areas of:
  • Board-bring up related experience.
  • 10G, 40G, 100G and 400G interface related platform software like interface drivers etc.
  • Platform infrastructure related software like Chassis/line card, fabric, Optics, HA, etc.
  • Device Drivers & SOC SDK Integrations
• You will be responsible for these product developments in the platform area in either JunOS or Junos Evolved based software architecture.
• In addition to the design & development activity, you are required to work closely with system and solution test teams to ensure products/solutions delivered are of the highest quality.
• You will be required to work closely with Juniper Technical Assistance Team to provide engineering assistance in supporting critical customer escalations for customer deployments.

Requirements

• BTech / MTech in CS/CE or related field with 14+ years of proven experience.
• In-depth knowledge of data networking, e.g., TCP/IP, Ethernet, Switching, Routing etc.
• In-depth knowledge of kernel device drivers, system bring-up, FreeBSD/Linux internals.
• Understanding of Ethernet, OTN, SONET etc. technologies.
• Strong technical, analytical, and problem-solving skills.
• Strong in C, C++ programming, OO analysis & design, data structures and system debugging skills.
• Good understanding of firmware, hardware level details for Optics, PCIe, SPI, I2C, FPGA, CPLD, MDIO, Flash Driver.
• Prior software development experience on networking products or board bring-up experience is MUST.

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Position: Manager -Automation/Self-service Highly accomplished and results-driven professional with 15+ years of experience in developing, implementing, and managing innovative self-service and automation solutions leveraging Artificial Intelligence (AI). Proven ability to lead cross-functional teams, optimize product development processes, and drive significant improvements in efficiency, cost reduction, and user experience.

Role and Responsibilities

This role requires a strong understanding of AI technologies, automation tools, and a proven track record of leading cross-functional teams to deliver impactful results.

Facilitate and own communication among internal and external stakeholders.

Drive and co-ordinate among technical resources for faster restoration of services, resolution and root cause analysis.

Monitor the effectiveness of implemented solutions and make adjustments as needed.

People focus:

Demonstrate strong people management skills.

Ability to work with cross functional groups to deliver results.

Staffing and capacity planning.

Identify opportunities to leverage AI and automation to improve product development processes, reduce costs, and enhance user experience.

Ensure all AI and automation initiatives comply with relevant regulations and industry standards.

Monitor the effectiveness of implemented solutions and make adjustments as needed.

Knowledge about AI and traditional ML models – architecture, infrastructure, framework.
Data analytics – models, tools, understanding and interpretation
Strong project management skills
Understanding APIs and modern-stack application technologies is also beneficial

Education & Experience:
Bachelor's degree in Engineering, Computer Science, or a related field. Master's degree preferred.

15+ years of overall experience; with minimum 7 years of experience as a people manager in the relevant domain.

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Key responsibilities include the following, but are not limited to:

· This role requires you to be a customer advocate within Juniper and be a single point of contact for the customer for all post-sales service needs

· Stay in alignment with the customer and accounts team concerning the services sales and delivery.

· Help support cases resolved as per SLAs and expedite/escalate critical issues among Juniper technical support teams. Provide relevant technical inputs to facilitate and expedite escalated problem resolution.

· Proactively escalates and brings people with required expertise together to bring critical and important issues to closure.

· Engages on the major projects for service requirements, risk management, and expectation setting with the account team, partners, and customers.

· Conduct Periodic reviews with the customer on Juniper service delivery metrics, SLA, and quality.

· Establish a customer-specific operational status and reporting framework (preferably using ITIL), and lead in the delivery and presentation of status reports.

· Uses technical knowledge to review and assess open software defects. Discovers potential risks associated with the deployment plans and partners with the customer to develop mitigation plans.

· Assist the customer in making use of proactive consulting services such as technical analysis and recommendations (Impact assessment and analysis, health check analysis, software upgrade analysis, config review, etc…)

· Partners with Customers in conducting periodic Juniper product health checks and Configuration/Design reviews to identify potential improvement areas. Based on the evaluation make a relevant recommendation to optimize operational performance concerning design/topology/configuration.

· Reviews and evaluates network change plans and assists in the planning of new feature implementation and product deployment. Allies with internal teams to resolve identified risks in software.

· Engages with Juniper engineering teams to improve potential quality issues with products.

· Document and maintain customer network solutions knowledge and educate other internal Juniper resources for a better support experience.

Skill specifications

Knowledge and experience of the newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless is a plus.

Experience working in large enterprises, Network service providers have added advantage.

ITIL Framework process knowledge will be an added advantage.

Experience and desire to work on automation will be valuable in long run.

Qualification and Experience:

We prefer candidates with bachelor’s degree in electrical/electronic Engineering, Computer Science or equivalent. A Business degree such as MBA would be an advantage.

8+ years experience in designing, implementing, and solving technical problems of the state-of-the-art Datacenter, IP/MPLS- Networks. High exposure to network operations environment. Ability to operate independently, including management of priorities in unstructured environment.

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Key Responsibilities:

- Take ownership for problem resolution, problem reproduction and escalation.

- Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

- Be a fast learner and keep pace with newer technologies

Mandatory Skills:

- Ability to logically troubleshoot complex and high impact problems

- In-depth knowledge of the following:

- Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]

- IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP),

- IP routing protocol (BGP, OSPF, RIP),

- Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus.

- Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.

Requirements :

- Requires B.E. in Electronics Engineering or Computer Science with 1- 3 years of experience supporting/Designing/implementing IP networks.

Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analysers, testers etc (not all are required but some of these are good to have).

- CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

The responsibilities includes,

• Lead and drive troubleshooting on Customer reported issues.
• Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
• Gain in-depth knowledge of the infrastructure and technologies that are present in customer’s network profile; including their network topology, features, configurations, and service history, which results in faster resolution.
• Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution.
• Keep the other support teams trained on the designated CFTS customer network, practices followed.
• Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers.
• Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.
• Mentor newly hired support engineers and peers in technical areas of specialty.
• Products to be supported - Juniper Routing platforms (PTX, MX)

This is an individual contributor role. There will be weekend coverage as per roster and pager rotation coverage.

Primary Skills required:

• Excellent Customer handling and communication (verbal and written) skills

Thorough understanding of -

• Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS)
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
• Multicast protocols [IGMP, IGMP-snooping, PIM]
• MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS.

Prefer to have understanding/Exposure/Expertise in one or more areas :

• Advanced Multicast technologies- NG-MVPN, Draft Rosen
• Advanced Datacenter technologies- MC-LAG, VxLAN, EVPN
• Perl/Python/Unix/Expect scripting

Following candidates having any of following experience will be preferred and minimum experience criteria may not apply -

• 2+ years extensive JUNOS experience OR minimum 2+ years’ experience in Troubleshooting Datacentre networks, Enterprise core networks.
• Platform Knowledge: Juniper (routers, switches), Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent)
• Preferred Certifications - JNCIS/JNCIP/JNCIE/CCNA/CCNP/CCIE and other equivalent.

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español:

● Immigrant and Employee Rights Section (IER) -

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.