דרושים Private Client Banker New Build Hanover Nh ב-גיי פי מורגן
JPMorgan Client Service Account Manager - Hebrew Speaker Israel, Tel Aviv District, Tel Aviv-Yafo
Job responsibilities
Manage Client experience across all aspects of their day to day relationship with JPMorgan Payments
Maintain an accurate and active service temperature check for all Clients within the portfolio
Identify and remediate service issues that impact the Client and escalate potential risk associated with Client activities
Understand organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively
Understand the Client’s business to anticipate their servicing needs and provide appropriate support and solutions (become the Client’s champion)
Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients
Promote use of our electronic service tools to allow Clients to easily find the payment related information they require, and also participate in and support Payments business initiatives that will positively impact the Client experience
Required qualifications, capabilities, and skills
Fluent Hebrew and English speaker
Strong Customer-facing / relationship management experience in similar area
Excellent verbal and written communication skills, including executive communication skills
Ability to develop and mobilize internal network, key stakeholders and associated resources
Keen interest in the Banking digital technology transformation agenda
In depth understanding of the importance of our Diversity, Equity and Inclusion philosophy
Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
Preferred Qualifications, Capabilities, and Skills:
- Knowledge of data analytical tools such as Altryx and a good understanding of AI.
Banking background.
משרות נוספות שיכולות לעניין אותך
JPMorgan Client Service Associate Israel, Tel Aviv District, Tel Aviv-Yafo
As a Client Service Associate you will be the single point of contact and subject matter expert for onboarding new customers and managing KYC records renewals. Aligned with a designated Front Office team, you will facilitate KYC execution across all teams, ensuring an exceptional client onboarding experience. Your role requires building strong relationships with internal and external customers, managing expectations, and providing timely updates on onboarding progress.
Job Responsibilities:
- Manage the KYC book of work for your designated Front Office sub-Line of Business, prioritizing active requests and providing status updates.
- Build and develop strong partnerships, identifying challenges and eliminating roadblocks with all internal partners.
- Work with Front Office teams to obtain necessary supporting evidence for KYC due diligence.
- Ensure all client information is accurate, complete, and compliant with regulatory requirements.
- Coordinate case prioritization, capacity planning, and assignment with back office teams.
- Stay updated on process changes, regulatory changes, and communicate impacts to business partners.
- Manage personal workload and priorities, escalating key risks/issues to management as needed.
- Identify and execute process improvements, providing guidance on key process and technology initiatives.
- Serve as a role model to peers, driving training and sharing of best practices.
Required Qualifications, Capabilities, and Skills:
- Minimum 3 years of experience in banking / finance sector.
- Working knowledge of KYC/Compliance/AML standards.
- Strong written and oral communication skills with experience in conflict resolution.
- Resilient interpersonal skills, with the ability to influence and negotiate effectively with business partners and senior managers.
- Client-focused with a strong controls mindset.
- Hands-on approach with attention to detail and strong organizational skills.
- Full proficiency in English and Hebrew.
- Proactive and flexible approach to workload and team targets.
- Effective time management and organizational skills for maximum productivity.
Preferred Qualifications, Capabilities, and Skills:
- Sound understanding of the Financial Industry.
- Knowledge of multiple client types and legal structures.
Job responsibilities
Manage Client experience across all aspects of their day to day relationship with JPMorgan Payments
Maintain an accurate and active service temperature check for all Clients within the portfolio
Identify and remediate service issues that impact the Client and escalate potential risk associated with Client activities
Understand organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively
Understand the Client’s business to anticipate their servicing needs and provide appropriate support and solutions (become the Client’s champion)
Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients
Promote use of our electronic service tools to allow Clients to easily find the payment related information they require, and also participate in and support Payments business initiatives that will positively impact the Client experience
Required qualifications, capabilities, and skills
Fluent Hebrew and English speaker
Strong Customer-facing / relationship management experience in similar area
Excellent verbal and written communication skills, including executive communication skills
Ability to develop and mobilize internal network, key stakeholders and associated resources
Keen interest in the Banking digital technology transformation agenda
In depth understanding of the importance of our Diversity, Equity and Inclusion philosophy
Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
Preferred Qualifications, Capabilities, and Skills:
- Knowledge of data analytical tools such as Altryx and a good understanding of AI.
Banking background.
משרות נוספות שיכולות לעניין אותך
