ืืจืืฉืื Business Relationship Manager Senior Acquisition- Vice President ื-ืืื ืคื ืืืจืื
JPMorgan Client Service Account Manager - Hebrew Speaker Israel, Tel Aviv District, Tel Aviv-Yafo
Job responsibilities
Manage Client experience across all aspects of their day to day relationship with JPMorgan Payments
Maintain an accurate and active service temperature check for all Clients within the portfolio
Identify and remediate service issues that impact the Client and escalate potential risk associated with Client activities
Understand organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively
Understand the Clientโs business to anticipate their servicing needs and provide appropriate support and solutions (become the Clientโs champion)
Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients
Promote use of our electronic service tools to allow Clients to easily find the payment related information they require, and also participate in and support Payments business initiatives that will positively impact the Client experience
Required qualifications, capabilities, and skills
Fluent Hebrew and English speaker
Strong Customer-facing / relationship management experience in similar area
Excellent verbal and written communication skills, including executive communication skills
Ability to develop and mobilize internal network, key stakeholders and associated resources
Keen interest in the Banking digital technology transformation agenda
In depth understanding of the importance of our Diversity, Equity and Inclusion philosophy
Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
Preferred Qualifications, Capabilities, and Skills:
- Knowledge of data analytical tools such as Altryx and a good understanding of AI.
Banking background.
ืืฉืจืืช ื ืืกืคืืช ืฉืืืืืืช ืืขื ืืืย ืืืชื
JPMorgan Global Corporate Banking โ Innovation Economy team Vice Pres... Israel, Tel Aviv District, Tel Aviv-Yafo
Job summary:
The position will be located in Tel Aviv, Israel.
Job Responsibilities:
- Demonstrate the ability to build a brand within your market that represents the Israel Innovation Economy team as the โLeading Innovation Economy bank serving the best and most diverse clientsโ
- Manage complex, multi-product client relationships as the primary relationship manager and capable of driving business independently
- Identify top technology companies in the Innovation Economy and connect with their key executives (Founders, CFO, VP of Finance, etc.) by leveraging a referral network built through business activities and relationship development
- Initiate and maintain strategic dialogue with existing clients, advisors and prospects to generate ongoing corporate finance, treasury services and credit opportunities.
- Oversee onboarding, implementation and service efforts across multiple internal business partners
- Champion a culture of innovation and a customer centric mindset balanced with the ability to manage risk (credit, operational, and reputational) appropriately
- Be an exceptional partner, who will collaborate with different teams and geographies across JP Morgan to bring the best solutions to our clients
- Prepare and review marketing materials for use in client meetings covering topics such as financing, working capital optimization, industry and peer analysis.
- Collaborate with credit underwriting team on analysis, structuring, negotiation, and documentation of credit requests.
- Be passionate about innovation, the start-up eco-system and entrepreneurship, leading to a desire to stay up to date with industry trends to identify opportunities for innovation or strategic partnerships
- Strictly comply with all regulatory and JP Morgan Compliance rules, policies, and procedures.
Required Qualifications, Capabilities and Skills:
- 5+ years of commercial banking, investment banking or venture experience
- Proven track record of sourcing and navigating complex opportunities, ideally in commercial banking, investment banking, venture debt or venture capital
- Strong understanding of Commercial Banking products and services
- Excellent sales management and business development skills
- Proficiency in building and maintaining positive client relationships
- Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnerships with senior business and control partners
- Self-directed, proactive, and creative; uses sound judgment and navigates ambiguity to get things done
- Strong committed team player, looking to add to a national team of likeminded, passionate Innovation Economy bankers
- Exceptional written, verbal and presentation skills (English & Hebrew)
- Knowledge and existing networks in the local technology and venture capital sectors; Relationships with Founders, C-suite, board members and Venture Capital investors
- Solid analytical and problem-solving skills; Finance and credit foundation, through a combination of formal training and on-job exposure
ืืฉืจืืช ื ืืกืคืืช ืฉืืืืืืช ืืขื ืืืย ืืืชื
Job responsibilities
Manage Client experience across all aspects of their day to day relationship with JPMorgan Payments
Maintain an accurate and active service temperature check for all Clients within the portfolio
Identify and remediate service issues that impact the Client and escalate potential risk associated with Client activities
Understand organizational structure in order to be able to communicate and remediate Client impacting issues promptly and effectively
Understand the Clientโs business to anticipate their servicing needs and provide appropriate support and solutions (become the Clientโs champion)
Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients
Promote use of our electronic service tools to allow Clients to easily find the payment related information they require, and also participate in and support Payments business initiatives that will positively impact the Client experience
Required qualifications, capabilities, and skills
Fluent Hebrew and English speaker
Strong Customer-facing / relationship management experience in similar area
Excellent verbal and written communication skills, including executive communication skills
Ability to develop and mobilize internal network, key stakeholders and associated resources
Keen interest in the Banking digital technology transformation agenda
In depth understanding of the importance of our Diversity, Equity and Inclusion philosophy
Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines
Preferred Qualifications, Capabilities, and Skills:
- Knowledge of data analytical tools such as Altryx and a good understanding of AI.
Banking background.
ืืฉืจืืช ื ืืกืคืืช ืฉืืืืืืช ืืขื ืืืย ืืืชื
