דרושים Transactions Supervisor - Payment Corrections ב-גיי פי מורגן ב-ארהב

As a Transactions Manager II in the Subpoena Department at JPMorgan Chase, you will play a pivotal role in ensuring compliance with all Subpoenas, IRS Summons, and other legal correspondences served to us. You will lead a team of analysts to ensure compliance with legal requirements, act as a liaison, and collaborate with state and federal agencies, as well as in-house attorneys, on documentation-related issues.

Job Responsibilities:

• Lead a team of managersoverseeing multiple Subpoenas functional processes.
• Specialize on Legal verbiage, Regulatory laws and Chase documents to ensure subpoena's are fulfilled correctly and timely.
• Act as a liaison between JPMorgan Chase and the issuing party of the Subpoena, applying legal requirements to negotiate complex documentation.
• Collaborate with state and federal agencies, as well as in-house attorneys, on documentation-related issues.
• Maintain customer contact and follow up with agencies on deficient documentation.
• Prioritize tasks to ensure world-class service delivery.
• Provide guidance and development for Unit Leads and Front-line Analysts, focusing on daily production, quality expectations, and process improvement initiatives.
• Conduct case audits to identify and mitigate processing errors, fulfillment delays, and privacy breaches, and provide coaching based on audit results.

Required Qualifications, Skills, and Capabilities:

• Minimum of two years of experience with related system applications, document review, or in the legal documentation industry.
• At least five year of leadership experience.
• Product knowledge.
• Excellent oral and written communication skills.
• Strong interpersonal skills to effectively interact with all organizational levels internally and externally.
• Highly organized with the ability to manage multiple assignments and competing priorities.
• Detail-oriented and capable of working under deadline pressure.
• Ability to work independently and collaboratively as a team player.

Loan Servicing Specialist – Operations Analyst, a vital role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment.

Job Summary

As a Loan Servicing Specialist – Operations Analyst within our Loans group, you will be responsible for executing all assigned tasks while ensuring compliance with Service Level Agreements (SLAs). Your role will involve working across various processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This position offers a unique opportunity to enhance your skills in performing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations.

Job Responsibilities

• Adhere to established QUALITY & QUANTITY SLAs consistently.
• Ensure 100% compliance with process-related policies, guidelines, and controls.
• Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently.
• Support the secondary trading desk with trade booking and settlements.
• Liaise with bank departments and external contacts, including Borrowers and Trustees.
• Follow up timely with agents or customers for any missing notifications.
• Complete all funding within the SLA on the same day.
• Serve as the SME and first internal POC for process-related queries and clarifications.
• Act as the first point of escalation for process-related issues from customers.
• Pay attention to detail to ensure all documents are processed correctly.
• Identify changes to processes to improve productivity and efficiency.

Required qualifications, capabilities and skills

• Hold a bachelor's degree in finance or a related field, or possess equivalent work experience.
• Minimum 2 years of experience in the financial services industry with a proven track record of delivery.
• Understand business financial statements, cash flow capacity, and loans across various industries.
• Exhibit strong research, analytical, and comprehension skills to analyze large data sets.
• Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders.
• Utilize effective time management and prioritization skills to achieve business objectives.
• Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments

Preferred qualifications, capabilities and skills

• Build relationships with clients, internal partners, and peers effectively.
• Recognize issues or problems that need to be escalated promptly.
• Develop domain learning and exhibit strong interpersonal and communication skills.
• Apply analytical thinking and problem-solving skills effectively.
• Understand the product lifecycle and area product management thoroughly.

As a Transactions Specialist IV in Receivables Operations, you will develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. You will also facilitate growth by refining technology-motivated customer and client experiences that put users first, providing an unparalleled experience.

Job Responsibilities:

• Ensure workload is completed as outlined in departmental procedures and policies.
• Understand portfolio and tools used to support client processing requirements.
• Provide training to new and existing employees.
• Interface with other operations departments to research and resolve inquiries.
• Make routine decisions and determine proper courses of action within the limits of standard policies and procedures.
• Participate in evaluations, coaching, and counseling sessions of front-line associates.
• Participate in projects aimed at enhancing the customer experience as identified through escalation matters.

Required Qualifications, Capabilities, and Skills:

• Remittance Processing experience with proven ability to effectively lead a team.
• Ability to analyze and comprehend client’s standard operating procedures and instructions.
• Production environment focus around meeting deadlines and quotas.
• Keen sense of quality control and practices.
• Proven ability to lead in a production/operations environment.
• Strong written and verbal communication skills.
• Functional experience with MS Office, including Word, Excel, Access, and PowerPoint.

Preferred Qualifications, Capabilities, and Skills:

• Experience in managing cross-functional teams and projects.
• Familiarity with global receivables operations and international client requirements.
• Advanced problem-solving skills and ability to handle complex inquiries.
• Experience in implementing process improvements and technology solutions.
• Strong leadership skills with a focus on team development and motivation.

Required or Additional Information:

• Work Schedule: Sunday-Thursday, 7:00 PM-3:30 AM
• Shift differential: 15%
• This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
• A Government Security Clearance may be required for this position. This includes, but is not limited to:
  • Fingerprints
  • Credit Check
  • Employment History
  • Tax Filing History (possibly)
  • References (possibly)
  • Proof of U.S. Legal Permanent Residence 3 years requirement

As a Benefit Payment Services Client Tax Associate II within the Client Tax Operations Utility Team, you will act as a primary point of contact for Benefit Payment Service tax processes and inquiries. You will be part of a larger team that supports our clients' tax servicing needs across the Corporate & Investment Bank, Commercial Bank, and Consumer & Community Banking sectors. You will collaborate with Product & Relationship Managers, Operations, Technology, Legal, and Corporate Tax teams to ensure compliance with regulations, enhance efficiency, and positively impact client experiences. You will support a team managing substantial client relationships across the firm, providing opportunities to innovate and enhance client experiences while fulfilling regulatory obligations. This position is based at the Newark Corporate Center.

Job responsibilities

• Manage tax-related aspects of benefit payments
• Ensure compliance with tax regulations specific to benefit payments
• Prepare and review tax reports related to benefit payments
• Provide support and guidance regarding tax documentation, tax withholding, tax refunds, and tax regulatory reporting
• Take proactive responsibility for resolving clients' inquiries within the published standards
• Implement forward-thinking strategies to maintain response quality and completeness, preventing case reopening
• Analyze the root cause of recurring issues through regular review of metrics and assist in developing programs for service enhancements based on these figures
• Continually review operational tax processes to identify areas for enhancement
• Identify and escalate tax risks and participate in their resolution
• Assist in client tax account reviews and ad-hoc projects across the wider Tax Operations team

Required qualifications, capabilities, and skills

• Experience in the benefit payment services industry
• Familiarity with tax software used in benefit payment services
• Familiarity with U.S. tax documents (W8/W9 forms) and U.S. withholding requirements
• Minimum of 5 years of professional experience
• Proficient in Microsoft products, including Microsoft Excel
• Inclusive leadership skills with the ability to collaborate across teams in a client-impacting function
• Effective client service and communication skills, with attention to detail and advanced organizational skills
• Ability to develop innovative and creative solutions to complex issues
• Advanced reconciliation and analysis skills

Preferred qualifications, capabilities, and skills

• Experience in the benefit payment services industry
• Familiarity with tax software used in benefit payment services
• Familiarity with 1099, W-2, and 1042 reporting statements
• Experience using data analytics tools
• Understanding of the benefit payment services industry

As the Senior Executive Assistant within the Commercial Real Estate team, you will partner with our Client Engagement/Events and Sponsorship teams, manage Sports and Entertainment ticketing processes, and oversee field-led marketing event activities. You will ensure compliance with Commercial Bank Marketing standards and best practices, manage marketing activities for Commercial Real Estate, and collaborate with Business Support Associates and Executive Assistants across Lines of Business to ensure accurate data collection.

Job responsibilities:

• Manage all aspects of the field-led marketing management process, ensuring timely completion of requirements independently.
• Coordinate banker attendance at local industry conferences and events.
• Manage industry association memberships and renewals.
• Advise the CRE team on submitting critical information for Sponsorship & Donation and Marketing Intake forms, including payment processing.
• Attend local events, greet clients and guests, manage food orders, and oversee conference room setup and takedown to ensure superior client service.
• Manage sports and entertainment requests related to Commercial Real Estate, including firm wide assets, suites, and ticket purchases.
• Provide comprehensive support for sports and entertainment events, including payment processing, planning, and post-event reporting.
• Create and distribute onsite suite materials, such as invitations and signage.
• Ensure timely distribution of tickets to internal and external clients.
• Serve as a floating executive assistant to support Senior Executives as needed.
• Act as the gatekeeper for all contact with the public, clients, and staff entering the office.

Required qualifications, capabilities and skills:

• Strong institutional knowledge of JP Morgan and the ability to navigate the firm effectively.
• Collaborate with Marketing, Sponsorships and Donations teams, and Technology to ensure consistency in business practices and service delivery.
• Proven event and project management skills.
• Excellent interpersonal, communication, and influence skills.
• Strategic thinker with a track record of developing strong partnerships.
• Ability to track budget and event attendance data and conduct post-event activities, including budget reconciliation and attendance reporting, ensuring compliance with firm wide standards.
• Provide physical site support for local office requirements, including phone coverage, new hire integration, facilities maintenance, supplies, and floor access.
• Experience supporting senior leaders in large organizations, efficiently tracking and organizing deliverables.
• Ability to align administrative support with business objectives, delivering exceptional service while maintaining governance and compliance standards.

You are customer focused, enjoy building relationships and providing financial services to your clients. A role as an International Product Specialist is for you. As an International Product Specialist within the Middle Market Banking Group, you will be responsible for supporting the growth of our international business among clients and prospects in the fast-growing and dynamic Innovation Economy portfolio, which is comprised of Technology, Disruptive Commerce, Life Sciences and Healthcare Services industry groups. You will promote international revenue generation by partnering with bankers, treasury management officers, and other product partners. You will provide in-depth and technical expertise to develop new business and expand existing global relationships in the area of treasury services, lending, trade finance and foreign exchange.

Job Responsibilities

• Consult clients on their international banking needs, with a strong emphasis on Treasury Services and working capital solutions
• Leverage partnerships with relationship managers and product partners to develop and deliver custom global treasury, trade, and lending solutions for corporate clients
• Partner and influence Treasury Services and Commercial Banking teams to establish and drive business development strategies
• Represent the firm's International capabilities at both internal and external events in the market
• Help with prospect conversion, leveraging JP Morgan’s international capabilities, and provide input into product development, marketing, and other strategic initiatives

Required Qualifications, Capabilities and Skills

• 5+ years of successful direct sales or relationship management - focused on International Treasury Management and solutions delivery
• Success in providing consultation on the aspects on international banking and cash management
• Extensive knowledge of International banking products, services, and markets (Treasury, lending, trade finance and foreign exchange)
• Executive presence and consultative sales acumen; ability to develop advisory relationships with clients and prospects
• Proven track record of results-oriented performance, as well as building and influencing strategic relationships; capable of working with minimal supervision
• Time management, organizational and planning skills with proven ability to multi-task and meet deadlines in a fast-paced environment
• Highly proficient in Microsoft Office (PowerPoint, Excel and Word) and superior analytical and quantitative skills

Preferred Qualifications, Capabilities and Skills

• Credit training preferred, with experience financing overseas operations and screening transactions with credit or other risk issues