דרושים Vice President User Experience Research ב-גיי פי מורגן ב-United States, Wilmington

Job Profile:

Join our fun, high-energy team as a Senior Home Lending Advisor in Chase Home Lending and put your exceptional knowledge and understanding of home lending products to good use by serving as your customers’ chief point of contact throughout the life of the loan while the Home Lending team supports you by sharing demonstrated knowledge in this area of specialization. You will adhere to all regulatory requirements while marketing and promoting the financial products offered by Chase. You will have a unique opportunity to grow your career while making a significant impact on our business.

As a Senior Home Lending Advisor in Chase Home Lending, you will join a motivated team dedicated to guiding clients to fulfilling the dream of homeownership.

Job responsibilities

• Coaches and mentors the branch team by providing training on products and services.
• Works together with bankers, meets with their customers and introduces new clients to bankers for additional products and services.
• Collaborates with your team to create an outstanding customer experience by utilizing centrally managed direct mail, media advertisements, cross-sell efforts, relocation programs, statement programs, Chase.com, electronic newsletters, outbound lead sourcing, and other marketing efforts.
• Develops a strong partnership with the assigned retail branches to promote mortgage loan originations (in footprint territories), and functions well within formal and dotted-line reporting relationships.
• Builds role as the internal and external mortgage expert and maintains good relationships with customers.
• Exhibits consultative skills to provide recommendations based on financial analysis and expertise, product knowledge, and knowledge of the customer's financial needs, goals, and circumstances.

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent work experience in sales and/or real estate
• 3+ years of mortgage lending and proven sales experience in retail banking
• Knowledge of real estate market in local area
• Excellent written and oral communication skills
• Knowledge of FHA, VA, FNMA, and FHLMC guidelines

Preferred qualifications, capabilities, and skills

• FHA/VA sales experience
• Marketing, promoting, relationship building, and consulting skills
• Intermediate PC skills in a Windows environment

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx.

You will be at the forefront on forging transformative partnerships with top-tier global brands, creating innovative co-brand card solutions that drive commerce and deliver unparalleled rewards. In addition, you will be responsible for helping to set a vision and develop Card services that boost our efficiency and effectiveness with our global brand partners.

Job responsibilities

• Develop and implement a comprehensive service strategy to focus on direct and indirect experiences and align business objectives and customer experience enhancement across multiple products and platforms

• Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points, opportunities for improvement, and champion innovation in products and features of moderate complexity

• Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless, personalized, and accessible experiences

• Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement

• Collaborate with stakeholders and product partners to integrate customer-centric decision-making, inform prioritization, and develop experience-led metrics to align business goals

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end customer experiences

• Proven record in innovative service design projects, including journey mapping, service blueprinting, and storyboarding

• Demonstrated expertise in creating direct and indirect experiences for diverse users

• Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives

• Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts

Preferred qualifications, capabilities, and skills

• Design leadership or managerial experience

• Navigate complex organizational dynamics

• Great stakeholder management

• Drive and lead workshops with business partners and cross functional teams.

As a Control Manager Vice President in Consumer and Community Banking (CCB) Risk Management, you will lead the development and management of a robust control framework, ensuring the integrity and effectiveness of our risk management processes. Your responsibilities will include overseeing control functions such as risk and control identification, testing, and process map maintenance, while actively engaging with business partners and Senior Management to communicate the status of the control environment. You will drive issue resolution and play a critical role in maintaining a strong control environment, fostering collaboration across teams to enhance our risk management strategies. In addition, you will be responsible for the monthly creation, coordination and distribution of the Risk Control Committee materials. Your leadership and expertise will be instrumental in safeguarding our operations and ensuring compliance with regulatory standards, making a significant impact on the success and resilience of CCB Risk Management.

Job Responsibilities

• Partner with business colleagues to drive a culture of risk awareness and proactive risk identification and assessment.
• Ensure on-going control improvements and strengthen the existing control environment.
• Participate in project planning as required to assist business in developing appropriate internal control systems or to monitor significant changes in control systems.
• Elevate the data analytics testing and validation agenda through use of data tools such as SQL, Tableau, etc.
• Maintain awareness of significant changes impacting the business, both internally and externally.
• Prepare detailed reports of findings and present key control initiatives to management.
• Create monthly decks and slides for Senior Leadership presentation.
• Work with Risk Management colleagues to validate the effectiveness of controls.

Required qualifications, capabilities, and skills

• 10+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance required
• Bachelor’s degree or equivalent job experience.
• Strong and up-to-date knowledge and understanding of risk and control assessments, internal control testing, and issue management.
• Working knowledge of Risks and Controls; proven results of driving improved control environments, and excellent problem-solving and analytical skills.
• Strong Deck or slide building and updating skills; ability to extrapolate information into graphs, charts and bullet points; strong skills in consistent formatting.
• Strong project management and process skills; ability to prioritize and execute on multiple, simultaneous, complex priorities.
• Excellent verbal and written communication skills including advising senior management of risks, challenges, and potential solutions.
• Ability to collaborate and develop relationships with various partners.

Job Responsibilities

• Combine vast data assets with advanced AI, including LLMs and Multimodal LLMs
• Bridge scientific research and software engineering, applying expertise in both domains
• Collaborate with engineering teams to lead the design and delivery of GenAI products
• Architect and implement scalable AI Agents, Agentic Workflows, and GenAI applications
• Integrate GenAI solutions with enterprise platforms using API-based methods
• Establish validation procedures with Evaluation Frameworks, bias mitigation, safety protocols, and guardrails
• Align ML problem definition with business objectives
• Communicate technical information and ideas effectively to stakeholders

Required Qualifications, Capabilities, and Skills

• PhD in a quantitative discipline such as Computer Science, Mathematics, or Statistics
• Ten years of experience in an individual contributor role in ML engineering
• Strong understanding of statistics, optimization, and ML theory, focusing on NLP and/or Computer Vision algorithms
• Demonstrated experience in parameter-efficient fine-tuning, model quantization, and quantization-aware fine-tuning of LLM models
• Experience integrating GenAI solutions with enterprise platforms via standardized API patterns
• Ability to establish validation procedures, including Evaluation Frameworks, bias mitigation, safety protocols, and guardrails
• Excellent grasp of computer science fundamentals and SDLC best practices
• Strong communication skills to build trust with stakeholders

Preferred Qualifications, Capabilities, and Skills

• Experience designing and implementing pipelines using DAGs such as Kubeflow, DVC, or Ray
• Ability to construct batch and streaming microservices exposed as gRPC or GraphQL endpoints
• Hands-on experience implementing distributed, multi-threaded, and scalable applications using frameworks such as Ray, Horovod, or DeepSpeed

*** Relocation assistance is not available for this role.

As a Vice President in the Credit Card Loss Forecasting within the Consumer & Community Banking (CCB) Risk Management group, you will be responsible for credit forecasting for the $220B credit card portfolio. The role encompasses important aspects of loss forecasting like, CECL, Budget, and Model analytics. This is an exciting opportunity to work in a high-impact team as they become the key focus of the firm and across the financial services industry. You will excel at creative thinking and problem-solving, be self-motivated, confident, and ready to work in a fast-paced, energetic environment.

Job Responsibilities:

• Lead the quarterly ACL process for the Card portfolio using CECL approach
• Provide attribution analysis for quarterly changes as well as impact analysis of latest Macroeconomic forecast
• Identify emerging risks and be creative in sizing the potential impact on the portfolio using alternate data sources
• Collaborate with the central loss forecasting team to manage process timelines and provide necessary information.
• Work with Finance, Modeling, and Risk Strategy teams to understand changes in the portfolio, model, or strategies and apply adjustments as needed
• Partner with the Risk Modeling team to ensure the model functions as desired and provide regular inputs for improvement
• Create and present quarterly ACL to senior management with a clear storyline and data support.
• Support annual stress testing (CCAR), the Risk Appetite framework, and strategy integrations
• Enhance consistency and efficiency across existing processes and reporting to meet the changing needs of the business
• Demonstrate initiative and the ability to work on multiple projects with limited guidance, while mentoring and coaching junior analysts to develop their risk management skills and finance knowledge.
• Confidently defend the loss forecasting numbers in front of senior management, the Model Review Group, and internal/external auditors/regulators.

Required Qualifications, Capabilities and Skills:

• Master’s/Bachelor’s degree in a quantitative discipline (Finance/Statistics/Economics/Mathematics/Engineering) from an accredited college/university required.
• 5+ years of experience in Credit Risk Management, Statistical Modeling, Marketing Analytics, and/or Consulting.
• 7+ years of related analytical experience.
• Strong knowledge of Python, SAS, SQL, and MS Office required.
• Strong P&L knowledge and understanding of drivers of profitability
• Strong analytical, interpretive, and problem-solving skills with the ability to interpret large data sets and their impact in both operational and financial areas.
• Excellent oral and written communication and presentation skills.

Preferred Qualifications, Capabilities and Skills:

• Advanced degree is preferred.