דרושים Spanish Required Collections Card Supervisor ב-גיי פי מורגן ב-United States, Tempe
JPMorgan Auto Collections Specialist United States, Arizona, Tempe
Job responsibilities
- Manages a high volume of inbound/outbound Collections calls (potentially over 100 daily), delivering comprehensive support for financial products.
- Utilizes customer service expertise to interpret needs and deliver continuous insights.
- Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience.
- Excels both independently and collaboratively, driving team success and achieving goals.
- Follows all regulatory and departmental practices and procedures diligently.
- Takes ownership of each customer interaction while treating them with respect and responding with empathy.
- Communication, negotiation, information gathering, and decision-making skills.
- Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately.
- Ability to manage complex customer interactions using empathy, composure, and sound judgment.
- Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments.
- Adaptability and efficiency in fast-paced, dynamic, and results-driven environments.
- Ability to solve problems and effectively present and explain solutions.
- Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals.
- Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting.
- High school diploma or GED required.
- Developing ability to use data to understand issues and opportunities.
- Developing skills in using AI technology for automation and prompt writing.
משרות נוספות שיכולות לעניין אותך
JPMorgan Commercial Card Business Analyst - Payments Associate United States, Arizona, Tempe
As a Strategic Supplier Specialist within the Supplier Experience Team, you will engage with suppliers to enhance their experience and promote the adoption of our commercial card solutions. You will conduct outbound sales calls, develop strong relationships, and collaborate with internal teams to ensure seamless onboarding. Your role will focus on understanding supplier needs, tracking sales activities, and staying informed about industry trends to effectively position our solutions.Job responsibilities
- Conduct outbound sales calls to our Client's Suppliers to introduce and promote our commercial card solutions.
- Develop and maintain strong relationships with suppliers to ensure a positive experience and ongoing engagement.
- Identify and understand supplier needs and tailor solutions to meet those needs.
- Collaborate with internal teams to ensure seamless onboarding and integration of suppliers into the commercial card program.
- Track and report on sales activities and outcomes, providing insights and recommendations for improvement.
- Stay informed about industry trends and competitor offerings to effectively position our solutions.
- Achieve and exceed sales targets and performance metrics.
- Proven experience in a phone-based sales role
- Strong communication and interpersonal skills, with the ability to build rapport quickly.
- Self-motivated and results-driven, with a track record of meeting or exceeding sales targets.
- Experience in the financial services or commercial card industry.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficient in using CRM software and other sales tools.
Preferred qualifications, capabilities and skills
- Experience within Payments, financial services or commercial card industry
- Working knowledge of Microsoft products such as excel and outlook
- Working knowledge of Salesforce
משרות נוספות שיכולות לעניין אותך
JPMorgan Virtual Banker II - Tempe AZ- Bilingual English Spanish Requ... United States, Arizona, Tempe
As a Virtual Banker II in Consumer Banking, you will contribute significantly to the success of the Virtual Bank helping clients by providing strong customer service, offering advice and sharing products and services to help them meet their financial needs while partnering with Specialists including Private Client Advisors, Private Client Bankers, Mortgage Bankers and Business Relationship Managers, to connect customers to experts who can help them with specialized financial needs. You will engage clients over the phone and video both inbound and outbound providing strong customer service, offering advice, sharing products and services to help them meet their financial needs by making them feel appreciated and being their advocate. You will also show initiative and proactively prevent problems for our clients while being able to maintain success in an ever-changing environment making lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week.
Job Responsibilities
- Manages their banking relationship through an advice-based approach, ensuring each client receives the best products and services for their needs
- Demonstrates success using a value-added, relationship-oriented approach to acquire and deepen client relationships
- Makes personal connections, engages and educates customers, asks open-ended questions and listens to establish trust and build lasting relationships
- Partners with Specialists including Private Client Advisors, Mortgage Bankers and Business Relationship Managers to connect customers to experts who can help them with specialized financial needs
Required Qualifications, Capabilities, and Skills
- 1+ year of Banker or equivalent experience in financial services, with verifiable success in new client acquisition, cultivating and maintaining customer relationships, and revenue generation
- High school degree, GED, or foreign equivalent
- Outstanding financial planning and use of financial planning tools while adhering to policies, procedures, and regulatory banking requirements
- Strong team orientation with a commitment of long-term career with the firm
- Excellent written and verbal communication skills
- Reading and speaking in both Spanish and English fluently is required for this role
Preferred Qualifications, Capabilities, and Skills
- Excellent communication skills
- College degree or military equivalent
- Experience cultivating relationships with affluent clients
- Strong team orientation with a commitment of long-term career with the firm
Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at:
משרות נוספות שיכולות לעניין אותך
JPMorgan Virtual Banker II- Garage - Tempe AZ -Bilingual English Span... United States, Arizona, Tempe
As a Virtual Banker II in Consumer Banking, you will contribute significantly to the success of the Virtual Bank helping clients by providing strong customer service, offering advice and sharing products and services to help them meet their financial needs while partnering with Specialists including Private Client Advisors, Private Client Bankers, Mortgage Bankers and Business Relationship Managers, to connect customers to experts who can help them with specialized financial needs. You will engage clients over the phone and video both inbound and outbound providing strong customer service, offering advice, sharing products and services to help them meet their financial needs by making them feel appreciated and being their advocate. You will also show initiative and proactively prevent problems for our clients while being able to maintain success in an ever-changing environment making lives of clients more convenient by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week.
Job Responsibilities
- Manages their banking relationship through an advice-based approach, ensuring each client receives the best products and services for their needs
- Demonstrates success using a value-added, relationship-oriented approach to acquire and deepen client relationships
- Makes personal connections, engages and educates customers, asks open-ended questions and listens to establish trust and build lasting relationships
- Partners with Specialists including Private Client Advisors, Mortgage Bankers and Business Relationship Managers to connect customers to experts who can help them with specialized financial needs
- Actively tests new technologies and client outreach strategies to assist in long term success of the Business
- Provides immediate and specific feedback to Garage leadership on work streams
Required Qualifications, Capabilities, and Skills
- 1+ year of Banker or equivalent experience in financial services, with verifiable success in new client acquisition, cultivating and maintaining customer relationships, and revenue generation
- High school degree, GED, or foreign equivalent
- Outstanding financial planning and use of financial planning tools while adhering to policies, procedures, and regulatory banking requirements
- Strong team orientation with a commitment of long-term career with the firm
- Excellent written and verbal communication skills
- Reading and speaking in both Spanish and English fluently is required for this role
Preferred Qualifications, Capabilities, and Skills
- Excellent communication skills
- College degree or military equivalent
- Experience cultivating relationships with affluent clients
- Strong team orientation with a commitment of long-term career with the firm
Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at:
משרות נוספות שיכולות לעניין אותך
JPMorgan Account Specialist Bilingual English Spanish Required United States, Arizona, Tempe
As a Specialist I in Account Service at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.
Job responsibilities
- Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
- Utilizes customer service expertise to interpret needs and deliver continuous insights
- Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
- Excels both independently and collaboratively, driving team success and achieving goals
- Follows all regulatory and departmental practices and procedures diligently
- Takes ownership of each customer interaction while treating them with respect and responding with empathy
- Reading and speaking in both Spanish and English fluently is required for this role
- Communication, information gathering, and decision-making skills
- Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately
- Ability to manage complex customer interactions using empathy, composure, and sound judgment
- Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments
- Adaptability and efficiency in fast-paced, dynamic, and results-driven environments
- Ability to solve problems and effectively present and explain solutions
- Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals
- Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting
- High school diploma or GED required
- Developing ability to use data to understand issues and opportunities
- Developing skills in using AI technology for automation and prompt writing
משרות נוספות שיכולות לעניין אותך
JPMorgan Auto Collections Specialist II Bilingual English Spanish Req... United States, Arizona, Tempe
As a Vice President on the US Equities Franchise Sales team, you will serve as a quarterback for the firm, delivering & monetizing J.P. Morgan resources in a thoughtful manner while building, strengthening, and maintaining relationships with the largest mutual funds and hedge funds in the world.
Job Responsibilities:
- Senior salesperson focused on day-to-day coverage of existing client relationships as well as helping to build new relationships.
- Conduct close interactions with internal partners in Equity Research, Equity Capital Markets, Banking, Trading and Sales (Equity, Prime Brokerage, Derivatives).
- Practice strong intellectual curiosity, enjoy building relationships, and have deep understanding of markets and geopolitics, and an extremely high degree of attention to detail.
- Maintain a sense of urgency with a strong focus on organization will be critical.
Required qualifications, capabilities, and skills:
- +10 years of sales experience
- Series 7 & 63 license
- Team player: work well in small groups, partner well with internal teams
- Deep knowledge of global markets
- Critical thinking skills and willing to drive trade concepts and themes for investor clients
- Effective communicator
- Strong proficiency in Bloomberg, Microsoft Excel, Word and PowerPoint
משרות נוספות שיכולות לעניין אותך
JPMorgan Transactions Supervisor / 2nd shift United States, Arizona, Tempe
- Supervise and coach a team of transaction specialists, ensuring efficient processing of document transactions and extraction of checks and remittances.
- Oversee remittance processing operations, setting daily production goals, delegating work, and evaluating performance to maximize productivity and quality.
- Resolve operational issues and escalate process delays to management, while fostering a collaborative and engaged team environment.
- Review data to identify and resolve procedural issues, ensuring compliance with guidelines and assisting junior team members.
- Manage or participate in projects aimed at enhancing operations and customer experience, utilizing knowledge in artificial intelligence and automation.
- Coach, train, and mentor team members to develop leadership and operational talent for future success.
- Intermediate knowledge of remittance processing or equivalent operations experience with indirectly or directly leading front-line teams to deliver towards business priorities and objectives.
- Ability to build, manage, and motivate empowered teams to deliver operational objectives and goals, including production, quality, and customer experience.
- Ability to plan, organize, and assign work on teams, including applying critical thinking to make decisions with competing priorities or deadlines.
- Intermediate understanding of artificial intelligence, prompt writing, and automation technologies and their potential to optimize operational and transaction processes.
- Apply core leadership capabilities including planning, organization, motivation, problem solving, relationship building, conflict resolution, team building, and emotional intelligence.
- This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.
- Physical requirements include but are not limited to sitting, standing, lifting up to 50 pounds and walking.
A Government Security Clearance may be required for this position. This includes, but is not limited to:
• Fingerprints
• Credit Check
• Employment History
• Tax Filing History (possibly)
• References (possibly)
• Proof of U.S. Legal Permanent Residence
משרות נוספות שיכולות לעניין אותך
Job responsibilities
- Manages a high volume of inbound/outbound Collections calls (potentially over 100 daily), delivering comprehensive support for financial products.
- Utilizes customer service expertise to interpret needs and deliver continuous insights.
- Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience.
- Excels both independently and collaboratively, driving team success and achieving goals.
- Follows all regulatory and departmental practices and procedures diligently.
- Takes ownership of each customer interaction while treating them with respect and responding with empathy.
- Communication, negotiation, information gathering, and decision-making skills.
- Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately.
- Ability to manage complex customer interactions using empathy, composure, and sound judgment.
- Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments.
- Adaptability and efficiency in fast-paced, dynamic, and results-driven environments.
- Ability to solve problems and effectively present and explain solutions.
- Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals.
- Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting.
- High school diploma or GED required.
- Developing ability to use data to understand issues and opportunities.
- Developing skills in using AI technology for automation and prompt writing.
משרות נוספות שיכולות לעניין אותך
