דרושים Home Lending Account Specialist Bilingual English Spanish Required ב-גיי פי מורגן ב-United States, Tempe

As a Closing Coordinator within Wholesale Loan Services, you will manage post-loan closing activities in collaboration with the Credit Officer, Banker, Outside Counsel, and various departments. Your primary responsibility will be to ensure the receipt of all legal loan documentation and address any legal documentation exceptions to meet the bank's required standards.

Job Responsibilities:

• Manage and maintain the teams pipeline of active legal documentation exceptions.
• Review legal loan documentation for operational feasibility, regulatory requirements, and mitigation of operational risk.
• Review operational requirements relating to legal documentation exceptions process, and policies.
• Coordinate flow of post loan closing tasks

Required Qualifications, Capabilities, and Skills:

• Strong oral and written communication skills
• Excellent attention to detail
• Ability to multi-task through the practice of strong organizational and time management skills
• Minimum of 2+ years’ experience in commercial loan products and documentation.

Preferred qualifications, capabilities, and skills:

• College degree or equivalent work experience

As a Consumer Direct Home Lending Advisor, you will guide clients through the home lending process, ensuring strong sales results. Utilizing your extensive knowledge of home lending products, you will act as the main point of contact for your customers throughout the loan duration. You will comply with all regulatory requirements while marketing and promoting Chase's financial products.

Job Responsibilities

• Convert warm inbound and outbound leads into mortgage loan applications.
• Utilize our CRM tool to log all customer contacts and schedule follow-ups.
• Employ consultative selling techniques in a call center environment.
• Recommend optimal product/rate program combinations to prospects.
• Ensure compliance with applicable statutes and procedures.
• Meet required sales performance goals for pre-established volume and KPIs.

Required Qualifications, Capabilities, and Skills

• Proficiency with Microsoft Applications (Word, Excel, and PowerPoint).
• Self-motivated and detail-oriented.
• Excellent oral and written communication skills.
• Organized with a demonstrated ability to manage multiple tasks and meet deadlines.
• Proven ability to provide superior customer service and consultative selling.
• Ability to adhere to an in-office work schedule.
• Ability to participate in on-site training Monday through Friday, with varying hours.

Preferred Qualifications, Capabilities, and Skills

• Sales experience.
• Call center experience.
• Coachability, adaptability, and time management skills.
• Skills in marketing, promoting, relationship building, and consulting.
• Experience in the Financial Services, Mortgage, Auto, Medical, Phone, or Education industries or relevant education.

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at:

Join our fun, high-energy team as a Centralized Community Home Lending Advisor in Chase Home Lending and put your exceptional knowledge and understanding of home lending products to good use by serving as your customers’ chief point of contact throughout the life of the loan while the Home Lending team supports you by sharing demonstrated knowledge in this area of specialization. You will adhere to all regulatory requirements while marketing and promoting the financial products offered by Chase. You will have a unique opportunity to grow your career while making a significant impact on our business.

As a Centralized Community Home Lending Advisor in Chase Home Lending, you will guide your clients through the process of home ownership, ensuring strong sales results. Utilizing your extensive knowledge and understanding of home lending products, you will act as the primary point of contact for your customers throughout the duration of the loan. You will comply with all regulatory requirements while marketing and promoting the financial products offered by Chase.

Job Responsibilities

• Convert inbound and outbound leads into mortgage loan applications
• Source all business and logging all contacts with prospects
• Use consultative selling of Purchases Loans in a call center environment
• Recommend optimum product/rate program combinations to prospects
• Ensure compliance with applicable statues and procedures
• Provide feedback on lead quality
• Meet required sales performance for pre-established goal volume

Required qualifications, capabilities and skills

• Ability to read, write and speak Spanish fluently.
• Proficient with Microsoft Applications (Word, Excel and PowerPoint)
• Self-motivated and detail oriented
• Excellent oral and written communication skills
• Organized with a demonstrated ability to manage multiple tasks and meet deadlines in a timely manner
• Demonstrated ability in providing superior customer service and consultative selling

Preferred qualifications, capabilities, and skills

• FHA/VA sales experience
• Call Center experience
• Marketing, promoting, relationship building, and consulting skills
• Experience in the Financial Services, Mortgage, Auto, Medical or Education industries

Job responsibilities:

• Advise bankers on structuring, originating, servicing and documenting a variety of types of commercial real estate financing transactions, nationally;
• Advise the business on client related issues – including reputational, KYC and AML issues – and support other risk identification and mitigation matters (legal and other);
• Provide legal interpretations of regulations and state and federal laws, and guidance on their applicability to the CRE businesses;
• Participate in team projects on regulatory and other matters, as well as new products and services management;
• Prepare and update standard forms and procedures and manage external counsel relationships;
• Provide training for bankers and other functional partners; and
• Escalate issues within the legal department as appropriate and partner with risk, controls, compliance and other functions across JPMCB on risk and control, and other operational, matters.

Required qualifications, capabilities, and skills:

• Five years minimum of experience at a law firm and/or in-house legal department;
• Knowledge of the legal and regulatory requirements related to commercial real estate financing and servicing and related businesses with transferrable skills/knowledge;
• Ability to prioritize work in a fast-moving environment, manage a large number of issues at one time, and interact with senior and executive management;
• Ability to understand business needs and develop/leverage collaborative relationships with internal partners across the supported businesses, the broader legal department and external stakeholders;
• Ability to maintain a collaborative team culture;
• Excellent verbal and written communications skills; and
• Licensed to practice law and a member in good standing in NY, IL or TX, or otherwise in compliance with the in-house counsel registration rules in such state.

Preferred qualifications, capabilities, and skills:

• Eight (8) plus years of commercial real estate financing transactional experience;
• Demonstrated strategic problem solving and project management skills, judgment and character; and
• Participation in team initiatives and strategies that promote growth and continuous learning.

As a Specialist II in Account Service at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

• Work Schedule: Monday, Tuesday, Wednesday, Thursday & Friday 6:00am-2:30pm; Off Saturday and Sunday
• 100% onsite (No hybrid or remote)