דרושים Technology Support Lead - Digital Channels Escalation ב-גיי פי מורגן ב-United States, Tampa

Job responsibilities

• Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors
• Develops secure and high-quality production code, and reviews and debugs code written by others
• Drives decisions that influence the product design, application functionality, and technical operations and processes
• Serves as a function-wide subject matter expert in one or more areas of focus
• Actively contributes to the engineering community as an advocate of firmwide frameworks, tools, and practices of the Software Development Life Cycle
• Influences peers and project decision-makers to consider the use and application of leading-edge technologies
• Adds to the team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Understanding of IT controls and compliance standards, particularly FFIEC.
• Experience in conducting technical audits and risk assessments
• Proficiency in creating automated reports and metrics
• Ability to manage multiple applications and provide guidance on compliance and remediation to software engineering team
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• Advanced in one or more programming language(s)
• Advanced knowledge of software applications and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
• Ability to tackle design and functionality problems independently with little to no oversight
• Practical cloud native experience
• Experience in Computer Science, Computer Engineering, Mathematics, or a related technical field

• Excellent project management skills to ensure timely completion of action plans

• Exposure to US Dollar High Value (Wires) and Low Value (ACH - Automated Clearing House) payments

As a Tech Risk Assurance Lead at JPMorgan Chase within the Cybersecurity Technology and Controls, you will lead expert technical risk assurance and control oversight to ensure the firm's products and lines of business achieve their objectives while effectively managing risk. Utilizing your background in technology risk management, you will work with cross-functional teams to identify, assess, and mitigate emerging risks and vulnerabilities. Your tactical and strategic decision-making will significantly impact the firm's operations, financial management, and public image. You will play a crucial role in fostering a robust risk culture and catalyzing continuous improvement, contributing to the development and implementation of comprehensive risk management policies, standards, and controls.

Job responsibilities

• Lead comprehensive risk assessments to identify potential threats and vulnerabilities in the Firm's processes, systems, and operations, developing risk mitigation strategies.
• Develop and maintain robust relationships, becoming a trusted partner with LOB technologists, assessments teams, and data officers to facilitate cross-functional collaboration and progress toward shared goals.
• Advise stakeholders on risk management, controls development and adherence to mitigate risks.
• Proactively monitor key risk indicators, analyze control metrics, and offer insights on risk management effectiveness to senior management, driving continuous improvement initiatives.
• Engage with regulators, clients, and stakeholders on risk-related issues, provide necessary oversight, ensuring compliance with laws, regulations, and internal policies.

Required qualifications, capabilities, and skills

• Formal training or certification on security concepts and 5+ years of experience or equivalent expertise in technology risk management, information security, or a related field, with a focus on risk assessment and control evaluation.
• Demonstrated expertise in regulatory compliance, risk management frameworks, and industry best practices (e.g., NIST, ISO, FFIEC, GDPR)
• Proficient in data security, risk management & controls, security governance, and analytical thinking, with a track record of implementing effective risk mitigation strategies.
• Advanced knowledge of data analytics and data literacy.

Preferred qualifications, capabilities, and skills

• Certified Risk and Information Systems and Controls (CRISC) certification.

Job Summary:

As a Trade Lifecycle Associate within our Securities Services Operation, you will be responsible for the end-to-end process of the trade lifecycle, ensuring timely processing and settlement of trades. You will investigate and resolve trade-related breaks in accordance with established work practices and procedures. Collaborate with various internal teams such as Middle Office, Pre-Matching, Cash Processing, Account Opening, and Asset Servicing to process transactions and resolve any exceptions in a timely manner. Perform root cause analysis for clients to increase Straight Through Processing (STP) and reduce client inquiries. Establish and maintain relationships with operations and middle office contacts at clients. Manage issues and exceptions above materiality thresholds for resolution, ensuring all day-to-day queries are dealt with within required SLAs and escalate issues to the team leader.

Job Responsibilities:

• Ensure timely processing and settlement of trades, investigate and resolve trade-related breaks.
• Collaborate with internal teams to process transactions and resolve exceptions promptly.
• Perform root cause analysis to increase STP and reduce client inquiries.
• Establish and maintain relationships with operations and middle office contacts at clients.
• Manage risk and issues exceptions above materiality thresholds for resolution.
• Ensure all day-to-day queries are dealt with within required SLAs and escalate issues as needed.

Required Qualifications, Capabilities, and Skills:

• Bachelor's Degree required.
• Knowledge of financial markets, trade lifecycle, and settlement practices.
• Excellent verbal and written communication skills, adept at communicating with all levels of the business and technical parts of the organization.
• Ability to operate effectively in a dynamic environment with tight deadlines and exhibit time management skills.
• Exposure to business intelligence tools (e.g., Tableau, Alteryx, UiPath, OwlDQ); comfortable working with data.

Job Description

Job Responsibilities
• Develop and implement GenAI and Agentic AI solutions using Python to enhance automation and decision-making processes.
• Develop and maintain machine learning models to solve complex business problems
• Collaborate with cross functional teams to identify opportunities for leveraging data to drive business solutions
• Analyse large, heterogenous datasets to extract actionable insights and inform decision-making
• Stay updated with the latest advancements in machine learning and especially Large Language Models and agentic systems
• Identify the right state of the art solutions for the bank’s objectives and implement them as clean, production-ready code
• Communicate findings and recommendations through clear and concise reports and presentations
• Required qualifications, capabilities and skills
• Proficiency in Python and SQL and familiarity with good software engineering practices
• Excellent written and verbal communication
• Strong experience developing, testing machine learning solutions using frameworks such as TensorFlow, PyTorch or scikit-learn
• Solid intuitive grasp of fundamental concepts from probability, statistics, linear algebra and calculus
• Collaborative, humble and enthusiastic attitude

Preferred qualifications, capabilities and skills
• Experience deploying on AWS cloud infrastructure using Lambda, Glue, S3 etc
• Experience in deep neural networks and familiarity with the latest developments in related fields
• Experience in LLM model finetuning and continuous learning techniques
Experience in prompt engineering techniques and state-of-the-art LLM architectures

Job responsibilities

• Develop a community outreach and engagement program that builds community relationships with proven ability to make business development calls (70% external, 30% internal)
• Leverage national community playbook (i.e., activation plan) to engage the community in a meaningful way, and complimenting the curriculum with local programing and events to host in branches
• Build and manage the community engagement calendar, facilitate (and/or co-facilitate) regular financial health workshops, Chase Chats and community events in the branch
• Own execution of the events end to end from event outreach, in-branch awareness, customer and community enrollment
• Report results based on event surveys to inform national community teams on opportunities for improvement
• Partner with Branch Managers, Bankers and OneChase Partners on customer engagement, referrals from events and adoption of financial product solutions, and with Global Philanthropy to ensure a collaborative approach to events
• Act as a Culture Carrier and steward of inclusion in the branches by supporting employee development and BRG partnership

Required qualifications, capabilities, and skills

• Proven leadership experience with ability to influence across the firm and in the community

• Heavily organized and with strong event coordination and project management skills

• Ability to build strong relationships with clients, peers, partners and contacts
• Executive presence with strong presentation skills in small and large / public group settings
• Self-starter with a proactive approach, strong time management and prioritization skills and a passionate, authentic, and bold team player
• Strong analytical, strategic and independent problem-solving skills
• Proven ability to discover needs and connects clients and business owners to the right resources

Preferred qualifications, capabilities, and skills

• Bilingual language preferred

Dodd Frank and SAFE Act

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position will require National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at:http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx

In addition to the NMLS/TILA screening requirements, this role will be required to comply with JPMC Employment and Engagement of Minors Standard. In accordance with this standard, an annual enhanced criminal screening will be required.