דרושים Applications Support ב-גיי פי מורגן ב-United States, Tampa

Job Description

Job Responsibilities
• Develop and implement GenAI and Agentic AI solutions using Python to enhance automation and decision-making processes.
• Develop and maintain machine learning models to solve complex business problems
• Collaborate with cross functional teams to identify opportunities for leveraging data to drive business solutions
• Analyse large, heterogenous datasets to extract actionable insights and inform decision-making
• Stay updated with the latest advancements in machine learning and especially Large Language Models and agentic systems
• Identify the right state of the art solutions for the bank’s objectives and implement them as clean, production-ready code
• Communicate findings and recommendations through clear and concise reports and presentations
• Required qualifications, capabilities and skills
• Proficiency in Python and SQL and familiarity with good software engineering practices
• Excellent written and verbal communication
• Strong experience developing, testing machine learning solutions using frameworks such as TensorFlow, PyTorch or scikit-learn
• Solid intuitive grasp of fundamental concepts from probability, statistics, linear algebra and calculus
• Collaborative, humble and enthusiastic attitude

Preferred qualifications, capabilities and skills
• Experience deploying on AWS cloud infrastructure using Lambda, Glue, S3 etc
• Experience in deep neural networks and familiarity with the latest developments in related fields
• Experience in LLM model finetuning and continuous learning techniques
Experience in prompt engineering techniques and state-of-the-art LLM architectures

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

As a Technology Support I team member in the Payments Solutions Center group, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience. In this role you will serve as a primary support contact for internal and external clients utilizing various digital channels and API based services for both transaction initiation and reporting. You will be required to manage interactions with business partners at all levels and across multiple lines of business. You will also be responsible for ensuring daily tasks are completed

Job responsibilities

• Ability to work a daytime shift that would include potentially one or more weekend day
• Manage work queues (phone/email/internal case), required daily tasks and established service level agreements, and troubleshoot and investigate client technical and transactional inquiries
• Proactively connect with clients and internal partners to address processing errors or in support of platform changes
• Safeguard sensitive and/or client Personally Identifiable Information (PII) while ensuring timely escalation and reporting of potential fraud or security breaches as per policy
• Deliver exceptional client experience, while maintaining all the business requirements including controls. Advocating on behalf of client to ensure client needs are met when working with business partners
• Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
• Assist in the improvement of operational stability and availability through participation in problem management
• Assist in monitoring production environments for anomalies and address issues using standard observability tools
• Identify and document basic issues and potential solutions for business and technology stakeholders
• Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes

Required qualifications, capabilities, and skills

• 1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
• Experience with customer service
• Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud

• Strong oral and written communication skills, with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidance

Preferred qualifications, capabilities, and skills

• Experience in Technical Support
• Ability to take an analytical approach and resolve complex problem-solving skills
• Ability to translate complex technical information into simple terms
• Exposure to one or more general-purpose programming languages or automation scripting
• Exposure to Information Technology Infrastructure Library (ITIL) framework

As a Technology Support Lead in Commercial & Investment Bank, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders,actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Proactively identify emerging themes and opportunities to enhance efficiency and eliminate waste in daily operations

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Possess familiarity with diverse tech stacks, including operating systems, databases, message transfer, and middleware
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public/private cloud
• Development experience with Java, Python, cloud technologies, and other programming languages
• Exceptional soft skills in both verbal and written communication, specifically tailored for interactions with senior leadership

As a Technology Support II team member in the Payment Processing group, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. This group processes payments for many different types of Merchants that we work with.

Job responsibilities

• Demonstrate ability to work the current schedule of Sunday-Thursday, 11 am- 8 pm est
• Monitoring our processing for our merchants using a variety of tools
• Handle customer-facing phone calls for critical break/fix issues (low volume)
• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
• Exposure to observability and monitoring tools and techniques
• Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Knowledge of one or more general purpose programming languages or automation scripting
• Knowledge of Cloud services such as AWS

As a Technology Support II team member in the Commercial & Investment Bank, you will be responsible for supporting critical payments applications that are essential to our global banking operations. Propel operational success with your expertise in technology support and a commitment to continuous improvement. You will ensure the operational stability, availability, and performance of our production application flows, supporting several critical payments applications. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Strong knowledge of Linux operating systems and Oracle databases
• Excellent problem-solving skills and the ability to work under pressure
• Strong communication and collaboration skills
• Ability to work independently and as part of a team
• Experience with DevOps practices and tools

Preferred qualifications, capabilities, and skills

• Experience with cloud technologies, Kubernetes, NoSQL database.
• Proficiency in scripting and programming languages (e.g., Python, Shell scripting) for automation purposes.
• Experience with Monitoring Tools such as Splunk, Grafana, Dynatrace, Datadog, Geneos, Cloud watch, OpenSearch
• Familiarity with ITIL processes and best practices

As a Technology Support II team member in Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Experience with relational databases such as Oracle and using SQL
• Experience working with Unix/Linux environments

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud, specifically AWS
• Experience with application monitoring tools such as Geneos, Grafana, Dynatrace, Datadog, & Splunk