דרושים Banker Associate Emerging Middle Market - ב-גיי פי מורגן ב-United States, San Francisco

As a Senior Associate within theTeam, you will generate insightful analytics and provide recommendations concerning risk criteria development, implementation, operational controls, and performance monitoring. Your role will require a deep understanding of the problem universe, data analysis to understand root causes, and the use of analytics to design and implement solutions. You will play a pivotal role in promoting end-to-end solutions that mitigate risk while balancing the minimization of revenue loss, operating costs, and customer impacts.

Job Responsibilities:

• You will monitor the fraud trends in the portfolio to develop insights around potential gaps in our defenses and propose solutions by leveraging data from across the firm, advanced machine learning models, and other advanced analytics.
• You will develop strategies and actions that balance the tradeoff amongst fraud losses, operational expenses driven by fraud strategies, and customer impacts from fraud prevention efforts.
• You will work closely with partners across the firm to deliver on joint priorities that keep the firm and our customers safe from fraud while helping the business grow.
• You will also be responsible for working closely with fraud risk technical product team to deliver best in class fraud fighting capabilities to protect our customers.

Required Qualifications, Capabilities and Skills:

• Bachelor’s degree.
• 2+ years of professional experience related to risk management, strategic analytics, or data science.
• Strong knowledge of programming language like SAS, SQL.
• Strong analytical, interpretive, and problem-solving skills with the ability to interpret large amounts of data to monitor and uncover behaviors and trends in fraudulent activity.
• Strong, clear, and concise written and verbal communication with ability to edit and prepare executive level communications. Proficient in Excel & PowerPoint.
• Excellent organizational and project management skills; able to manage competing priorities under tight deadlines.
• Proven ability to collaborate and build strong partnerships.
• High degree of initiative, self-direction, and ability to work well under pressure.

Preferred Qualifications, Capabilities and Skills:

• Prior experience working in Fraud strategy
• Intellectual curiosity with a proven ability to learn quickly

As a Documentation Team Lead within the Commercial Bank, you will be responsible for leading and managing an experienced documentation team that work with external clients, internal implementation managers and other partners to ensure all required documentation is on hand for new or updated client accounts. Leads are responsible for setting team strategy, partnering with internal functions including sales, product and service, and continually improving processes and client experience.

Job Responsibilities:

• Lead a high-performance team to deliver client onboarding and documentation solutions
• Oversee research, creation, validation, and negotiation of client documentation for account opening
• Interact directly with clients to answer questions and minimize documentation requirements
• Collaborate with internal partners to ensure a seamless onboarding experience
• Drive process improvements and innovation opportunities within the team
• Resolve escalations promptly and effectively
• Manage client and internal partner expectations, striving to exceed them
• Develop subject matter expertise to meet evolving client needs
• Use metrics and data to drive team performance and results
• Coach and develop team members to achieve world-class talent standards
• Empower the team to own their roles and escalate issues when needed

Required Qualifications, Capabilities, and Skills:

• Minimum 3 years management experience
• Excellent verbal and written communication skills
• Proven experience running an operations team
• Strong client focus and ability to partner with internal groups
• Experience in financial services
• Ability to communicate and influence across diverse teams and markets
• Demonstrated continuous improvement mindset
• Strong risk and control orientation
• Aptitude for operating in a fast-paced, dynamic environment
• Ability to develop subject matter expertise
• Experience identifying, coaching, and developing talent

Preferred Qualifications, Capabilities, and Skills:

• Experience with client documentation processes
• Enthusiasm for learning new systems and procedures
• Familiarity with Commercial Banking products and services
• Ability to leverage critical thinking for customized client solutions
• Experience managing escalations and resolving issues
• Commitment to diversity and inclusion
• Participation in innovation or transformation initiatives

As the Market Director within our team, you will be at the forefront of representing our brand by utilizing best-in-class banking, lending, investment solutions, and thought leadership, along with cutting-edge digital technology. You will lead and develop a team of highly skilled Relationship Managers who nurture and develop high-net-worth client relationships by earning their trust, comprehensively understanding their unique aspirations, and offering bespoke solutions and tailored advice. Your role requires strategic thinking, a passion for exceptional client service, and a history of successfully building omni-channel businesses to meet the financial needs of affluent clients. Additionally, you'll need expertise in Sales and Practice Management to ensure dynamic and consistent performance at both the Relationship Manager and market levels.

Job responsibilities

• Recruit, lead, mentor, and manage a team of exceptional Relationship Managers. Foster their professional growth by providing training and development opportunities. Ensure they deliver the full JPMorgan Private Client value proposition, attracting and nurturing client relationships while enhancing their overall experience with sophistication.
• Spearhead the development and execution of market strategic plans aimed at expanding the affluent client segment. Focus on achieving business objectives by identifying growth opportunities and implementing innovative strategies that align with the JPMorgan Private Client vision.
• Build and maintain strong relationships with key clients and centers of influence. Leverage these relationships to enhance client satisfaction, loyalty, and advocacy, ultimately driving business growth.
• Foster relationships with leaders across various lines of business to identify collaborative opportunities. Work together to enhance client relationships and support prospecting efforts, ensuring a seamless and integrated client experience.
• Promote a culture of excellence, collaboration, and continuous improvement within the team and among internal stakeholders. Encourage open communication, knowledge sharing, and a commitment to delivering outstanding client experiences.
• Establish clear performance expectations for team members. Provide regular feedback and coaching to help them achieve their goals and enhance their skills. Celebrate and recognize performance and outstanding achievements to motivate and retain talent.
• Serve as the escalation point for complex client issues, ensuring timely and effective resolution. Prioritize client satisfaction by addressing concerns with empathy and professionalism, reinforcing the firm's commitment to exceptional client care.
• Represent JPMorgan Chase at industry events and networking opportunities. Enhance the firm's brand visibility and reputation by showcasing its commitment to excellence and innovation in the financial services industry.
• Create and promote a culture of risk management and controls. Ensure that teams operate within the firm's risk and controls framework, including adherence to the firm's Code of Conduct. Take ultimate responsibility for safeguarding clients and the business by acting with appropriate understanding and urgency.

Required qualifications, capabilities, and skills

• Proven track record of growth and leadership with demonstrated success in building a business that features a holistic approach to banking, investments, and lending for affluent clients, with a strong emphasis on personalized client care and strategic growth initiatives.
• Extensive experience (10+ years) in banking, wealth management, or financial services, with a focus on serving affluent clients. At least 5 years of management experience, showcasing a commitment to nurturing talent and fostering a culture of excellence in client service.
• Proven expertise in recruiting, developing, and coaching exceptional professionals who can serve affluent clients across their banking, investment, and lending needs, with a focus on enhancing employee engagement and client loyalty.
• Strong capability to cultivate a client-centric culture that prioritizes personalized service and long-term relationship building, ensuring the highest level of client care and satisfaction.
• Strong track record in business development, including working with strategic clients and centers of influence to drive business growth and expand market reach, with a focus on innovative strategies for the affluent segment.
• Exceptional interpersonal and communication skills, coupled with strategic thinking abilities, to effectively engage with clients and employees, drive business growth, and uphold a sound risk and controls environment.
• Proven success in building and maintaining internal partnerships across various departments to enhance service delivery and client care, with a focus on collaborative growth strategies.
• Ability to travel 30% of the time; willingness and ability to travel as needed to support strategic growth initiatives and client engagement efforts.

Preferred qualifications, capabilities, and skills

• College degree or military equivalent preferred.