דרושים Administrative Assistant - Fraud Inbound ב-גיי פי מורגן ב-United States, San Antonio

As an Executive Assistant in Commercial & Investment Banking, you will need to work well in a team environment, be able to represent the manager/group with professional courtesy and acumen, and deliver flawless work output. Your daily routine also includes interaction with various executive level internal clients across the lines of businesses. You will need to adapt procedures, processes and techniques to complete assignments in line with the department's activities and goals.

Job responsibilities

• Maintain complex and detailed calendars
• Screen incoming calls and determine the level of priority, while using caution in dispensing information
• Manage the coordination and logistics of both internal and external meetings
• Arrange and coordinate complicated domestic and international travel
• Organize all aspects of internal and external events, including catering and transportation
• Process invoices and T&E expense claims for team members, ensuring all policies are followed and items are processed within provided guidelines
• Assist with staff on-boarding and off-boarding, which includes requesting equipment setup and system access
• Produce high quality emails and messages to individuals at all levels of the organization
• Maintain department documents, including current organizational charts and Executive Bio’s
• Handle regular activities without prompting, and advise in advance with issues or delays
• Assist in editing spreadsheets and presentations, including printing and binding, for client meetings

Required qualifications, capabilities, and skills

• At least five years of administrative experience
• Advanced ability to organize
• Discretion and good judgment in confidential situations, and proven experience interacting with senior management
• Strong interpersonal, written, and oral communication skills
• Strong proficiency in Microsoft Office
• Excellent telephone etiquette and ability to manage competing priorities i.e. calendar management

Preferred qualifications, capabilities, and skills

• Experience supporting at the Managing Director level (or equivalent) or above
• College degree is a plus

As a Vice President within our Payment Control team, you will be responsible for aligning cross-functional support to the business priorities. You will support execution of a control agenda across the regions modernization programs. Additionally, you will closely collaborate with key global and regional partners across Payments including Operations, Technology, Product Management, and the Business Control Managers.

Job responsibilities

• Engage with and conduct regular reviews with senior leadership, stakeholder committees, or other relevant bodies to validate and assess priorities across WP controls teams.
• Identify and proactively manage risk to delivery of our end to end target operating model strategies.
• Deliver high quality, consistent and meaningful executive reporting and analytics to identify trends and themes to support business decisions
• Create and deliver executive communications, status reporting, and metrics
• Primary control responsibilities and oversight for all controls impacting Payments in the region including front line controls, operational controls and technology controls
• Facilitate regional and governance forums as necessary. Furthermore, playing a key escalation role as and when needed (to regional management)
• Partner with testing teams on regular testing program of existing control framework, including location product reviews

Required qualifications, capabilities, and skills

• Relevant industry experience, ideally coupled with control management, compliance, or risk experience
• Payment Operations experience
• Ability to synthesize information to formulate a “story” for Management
• Attention to detail and ability to assimilate fragmented facts into detailed statements
• Confident communicator with ability to provide clear and succinct verbal and written updates
• Ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), work well in cross-functional teams
• Takes responsibility for issues and follows through to resolution
• Self-starter, proactive in taking initiative to improve business processes
• Technical and analytical skills / data manipulation
• Experience working with geographically distributed and culturally diverse workgroups
• Proven ability to achieve quality results in a high-pressure, rapidly changing environment requiring flexibility / adaptability to changeable directives.
• A flexible proactive approach, ability to adapt to business change

Job Responsibilities:

• ChinaMarket Manager to spearhead strategic initiatives that shape the future of our business across Asia.
• Lead dynamic project by taking charge of aligning business priorities and driving transformative initiatives in a fast-paced, ever-evolving environment.
• Enhance collaboration by acting as a key facilitator, streamlining communication and collaboration between teams and support functions to achieve outstanding results.
• Mitigate risks by proactively identifying and addressing business risks, ensuring seamless and efficient operations.
• Leverage Data Insights by utilizing digital tools to analyze and interpret data, providing valuable insights for decision-making.

Required qualifications, capabilities and skills

• Bachelor’s degree.
• Minimum 10 years of work experience within the financial services industry, ideally with exposure to business management in private banking servicingChinaclient segments.
• Superior judgment and discretion working with both confidential and sensitive information.
• Strong business acumen, detail-oriented, possessing strong analytical skills and ability to synthesize information to form a coherent understanding or conclusion.
• Attention to detail, timeliness, and high productivity while working under pressure to meet deadlines.
• Proactive, keen to learn, and take on new responsibilities.
• Strong presentation skills to seniors and global business heads.
• Strong interpersonal and influencing skills.
• Skilled in use of AI/LLM, Excel, Alteryx and PowerPoint

Preferred qualifications, capabilities and skills

• Articulate in written and verbal communication, English and Mandarin preferred.

As a Specialist I in Fraud at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

As the Head of ABL -Managing Director within the Commercial Bank, you will lead a team of National Bankers focused on expanding and sustaining profitable banking relationships with Life Sciences clients. You will collaborate closely with credit underwriting, treasury sales, client service, and other functional areas to provide comprehensive products and solutions to clients. Additionally, you will manage your own portfolio while leading the banking team, with client visits accounting for roughly 25% of your schedule.

Job Responsibilities

• Lead a National Team of ABL Bankers in originating ABL Dealflow
• Champion a culture of innovation and a customer centric mindset
• Stay up to date with industry trends to identify opportunities for innovation or strategic partnerships
• Deliver the entire firm across lines of business
• Find ways to further efficiency with existing technical infrastructure through automation while embracing the innovative opportunities offered by new technologies
• Lead specially assigned projects for the benefit of region and national team
• Hire, manage, coach, mentor and retain a high performing and diverse team
• Foster a diverse, equitable and inclusive work environment

Required Qualifications, Capabilities and Skills

• Typically a minimum of fifteen years of Management Experience and ABL account relationship management experience with a focus on business relationships
• Understanding of Commercial Banking products and services
• Ability to mobilize internal networks and resources
• Demonstrated experience of meeting or exceeding sales goals; proven top individual contributor
• Management experience in a Commercial Bank setting, specifically leading a commercial lending sales team
• Sales management and business development skills with proficiency in building and maintaining positive client relationships
• Excellent verbal and written communications skills; able to effectively communicate clearly and concisely

Preferred Qualifications, Capabilities and Skills

• Bachelor’s degree and formal credit training preferred
• Strong technology experience; digital background preferred
• Flexible to changing business priorities and ability to multitask
• FINRA securities licenses 79, 63 and 24 required or ability to obtain within reasonable time frame

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Produces architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development
• Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems
• Proactively identifies hidden problems and patterns in data and uses these insights to drive improvements to coding hygiene and system architecture

• Contributes to software engineering communities of practice and events that explore new and emerging technologies

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Hands-on practical experience in system design, application development, testing, and operational stability
• Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages
• Ability to analyze complex systems, conduct failure analysis/root cause analysis, and develop and maintain technical engineering
  documentation and experience with highly scalable systems, release management, software configuration, design, development, and implementation.
• Expertise in DevOps processes within a Cloud/SaaS environment (AWS), service-oriented architecture, web services/API, and modern software languages, with familiarity in Agile and lean methodologies
• Experience in Site Reliability Engineering (SRE) practices, including monitoring, incident response, and system reliability with proficiency in CI/CD tools such as Jenkins, GitHub, Terraform, Container Registry, etc.
• Hands on experience and strong knowledge in python and integrating with python based applications
• Strong Understanding and hands on experience on AWS Lambda, Glue, IAM, KMS, API Gateways, SNS, SQS, Step functions, Event Bridge, EC2, ECS, Load Balancers & Skills in performance and cost optimization of AWS services.

Preferred qualifications, capabilities, and skills

• Familiarity with modern front-end technologies
• Exposure to cloud technologies
• Knowledge on Analytical App development: REACT / JavaScript / CS
• Experience having been a technical lead/mentor for a team
• Must have an experience working in a team, and ability to tackle design and functionality problems independently with little to no oversight
• Strong written and oral communication skills; ability to communicate effectively with all levels of management and partners from a variety of business functions

As a Specialist I in Fraud at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy